Our stay at this hotel was unplanned as Thomas Cooked had not booked us into the hotel we had requested. On arrival at this hotel we found Thomas Cook had not booked us into this hotel, I understand that this was not the fault of the Hotel but the could have been more understanding whilst it was sorted out, we...
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Dear Mr/Mrs,
Reading your comments on Tripadvisor, I can see that mostly of your negatives comments are directed to your touroperator, so I don´t understand the low qualification to our hotel. About your waiting, let us inform you that depends on time we receive the booking (if it was no previously sent to the hotel by your touroperator, etc.) and...
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Found the rooms very clean, an improvement from last year after refurbishment. Was impressed on arrival to find chocolates and 2 bathrobes in the room. Very varied selection of food, always something for everyone's tastes. Was disappointed with having to pay extra for the safe and kettle and lacking a fridge in room (a minibar fridge is provided)
Pool area...
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Dear Mr/Mrs:
We thank your comments, we will take note of the details you wrote and we will try to improve them.
Waiting to see you again,
Best regards,
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Hi, Just back from 2011/2012 New Year at Hotel Conquistador. Five weeks of bliss! Transformation of hotel after complete renovation in April, May and June 2011, just 10 out of 10, for the vision and design to change a nice four star hotel into a four star FAB hotel, all on the sea front with wonderful sea views. Full marks...
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Dear Mr./Mrs.,
We thank you to write these words to describe the fabulous holidays you were enjoyed with us, and it is nice to know all our efforts have been rewarded.
We hope you could enjoy back soon with us.
Best regards,
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Unusually for us we could only book late and did not have a choice of room. Worse still the online booking facility did not deduct the discount for Club Card holders. On arrival, reception staff very nice but could do nothing about discount - must take it up with Customer Relations - bad omen!
Went next day and met Ana...
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Dear Mr/Mrs.:
We thank you for your comments on Tripadvisor, and for your loyalty at H10 card member. We hope we can wellcome you back soon.
Best regards,
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Having visited the hotel on many, many occasions over the past 20 years and especially at Christmas and the New Year, my wife and I were extremely impressed by the the recent refurbishment of the hotel. Bright airy colourful modern are all words we could use to describe this excellent hotel. The new a la carte restaurant was very chic...
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Dear Mr/Mrs,
We thank you to write these words to describe the fabulous Christmas we were enjoyed with every guest, and it is nice to know all our efforts have been rewarded.
We hope you could enjoy back soon with us.
Best regards,
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Arrived at the hotel for a week in December, the hotel was full and the staff were very busy but they were superb, the hotel and the room were kept spotless, the food was excellent with a huge choice each meal time, the main pool was freezing but the smaller pool was warm, the problem was getting a sunbed, they...
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Dear Mr/s:
We thank you for your opinion and thinking to come back to our hotel. It is a great satisfaction to know we are getting our target: " get better and have a lot of guest thinking to come back" , because this is the right way in the hosteltry industry.
Best regards, and we hope to see you...
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My wife and I have just returned from two weeks at this excellent Hotel.
We found all the staff were friendly and could not do enough to help in all areas.
The overall standard of the hotel was fantastic from the time we arrived in reception, the rooms were well furnished with all the amenities your would need, attractive pool...
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Dear Mr/s:
We thanks a lot for your opinion, and we wish you decide to come back many, many times. We are working very hard to get better at your next visit and do it much more special.
Best regards,
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brar near reception w a s not included in deal the food was boring seating was chaotic staff at reception unhelpful and dis missive until we involved senour management for the price of this holiday i expected luxury not to be treated like the poor relations
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Dear Mrs.
Thank you very much for your comments, they will help us to improve. It would be fantastic if you could also contact directly us to let us know further of these comments.
We are surprised of your opinion, and your holidays final balance, because it is no usual for us, but with this small description we cannot know...
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We stayed at the Conquistador from 9-23 December 2011 and had a wonderful time. Our room 120 was a mini suite with views to the sea and swimming pools - absolutely perfect. There was two terraces with sun loungers along with a table and chairs and we had sun until late afternoon.The lady that looked after the room was very...
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Dear Mrs.
We are glad to know we can also cover the expectations of our hotel refurbishment, and it is a very important thing in these dates, H10 Conquistador is trying to get better in its commitment to constantly improving the services offered by the hotel.
Best regards,
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Having stayed at The Conquistador many times before I was looking forward to seeing the refurbishment, and certainly was not dissapointed. Walking into the reception area felt like walking into a completely different hotel. The bedrooms were very clean and comfortable as usual, and towels changed daily.
Food in the restaurant was very good, and there is always omlettes, crepes...
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Dear Mr/Mrs.:
We are pleased to know you have enjoyed again in our hotel, and we hope you decide to book us back.
Best regards,
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