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All 62 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

4.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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84%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Cromerp
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1,309 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Returned today after a week of heaven at Cleopatra Palace Hotel.. I really didn't want to leave this oasis of calm! We booked a superior room with private plunge pool which overlooked the main pool and this was the best option for us. We spent most of our time on our balcony sunbathing and popping into the plunge pool to... More

Was this review helpful? Yes 2
Bristol, England, United Kingdom
Top Contributor
67 reviews 67 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from our fourth stay at the Cleopatra and it continues to be a good value, quality hotel for couples and families. As mentioned by others, the paintwork isn't great in places, but if you can live with some of the cosmetic detail, the hotel is really excellent. The addition of the Hard Rock Cafe is a real bonus... More

Was this review helpful? Yes 2
Belfast
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I have just come home from my 4th visit to this hotel. I had a lovely holiday. However the main reason we select this hotel is because of its location on the beach. We love to swim. This year however the beach leaves a lot to be desired. Part of a breakwater which protects it is falling away and as... More

Was this review helpful? Yes 2
Liverpool, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Please disregard the previous review that has incorrectly criticised the hotel reception staff for their treatment of the couple in their mid 80's. I can confirm that we were the family who were liaising with the hotel staff and management throughout the 'mix up', especially the assistant manager Delia who was a great help. The non-availability of a room on... More

Was this review helpful? Yes 1
Playa de las Americas, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Staying at this hotel for the third time in three years and very dissapointed this year compared to the last two. Reception staff unhelpful and cleaning of room leaves a lot to be desired. Towels not changed when requested, shortage of toilet paper and other toiletries supplied. Pool bar food over priced and not good for the money.

Was this review helpful? Yes 2
Chichester
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel, very, very clean in all areas. We booked & paid a little more for a pool view room. Room was spotless, tired but adequate furnishings, bathroom was as you would expect for a four star hotel. NOTE - when you check in at reception - ASK for the fridge key!! Check in was easy enough & staff polite.... More

Was this review helpful? Yes 3
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m happy to know that your first visit to our hotel has been so positive. Nothing could please us more than welcoming you again in future visits to Tenerife. I suggest you to visit our web page, where you can also find our best promotions. Warmest regards, Esteban Sedano General... More

Widnes
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were staying in the north of the island which we love but decided to take a trip south and stay overnight. I selected the hotel off the internet looking at star ratings, facilities and price. I much prefer the picturesque north of the island but I found this hotel perfect for a short stay in the south and I... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your comments. I´m glad to know that your short visit to our hotel has been pleasant. I will take good note of your suggestions regarding the access information. I hope to have the chance to welcome you again in future visits to Tenerife. I suggest you to check our special promotions in our... More

Harrogate, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our first stay in this hotel and would definitely stay again. The check in service was good, very informative with a glass of cava or orange juice offered to us. The hotel is clean, staff are friendly and rooms comfortable. We felt our room could do with an update, the furniture was a bit tired looking and the bathroom showing... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. I´m happy to know that yout first experience with us has been so positive and I hope to have the chance to welcome you again soon. I suggest you to visit our web page, where you can also find our best promotions and additional information about our services and facilities.... More

Derbyshire, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

It is the 2nd time we have stayed at the cleopatra palace this year . At Easter and again in august . We have been back nearly every year for the past 12 or so years . Why ? Because it is really faultless in our option . Great location . Clean rooms . Friendly staff . A good adequate... More

Was this review helpful? Yes 3
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m glad to read that your second visit to our hotel has been positive. For us it will be a pleasure welcoming you again next year. Do not hesitate to contact us for any special request and we´ll do our best to meet your preferences. Best regards, Esteban Sedano General... More

Toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend is from England and I am from Canada.. he surprised me with a trip to this hotel for 3 nights and 4 days. I didn't know much of anything about Tenerife or the hotel before I arrived, but let me tell you I'm in love with this Island. We had a room on the top floor with a... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for taking the time to write your review. I´m glad to know that your first experience in Tenerife has been so positive and I´m happy that you have chosen us for it. Nothing could please us more than welcoming you again in the future. Do not hesitate to visit us if you return to... More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 4*
Number of rooms: 431
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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