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All 62 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

4.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ian W Portsmouth, England, United Kingdom
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1,264 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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English first
Portsmouth, England, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Cleopatra Palace for a week in Aug 14, room only, and would happily stay there again. The hotel has lost its sparkle in some aspects, e.g. paint peeling off the kerb stones and some empty planters but it's clean and everything worked. Check in was efficient and the staff were attentive and polite.... More

Was this review helpful? Yes
Durham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Cleopatra in July and I have to say we had the best holiday ever. We were celebrating our tenth wedding anniversary and wanted a little bit of luxury so we booked a deluxe room with plunge pool. After reading some reviews on trip advisor, we emailed the hotel and asked if we could... More

Was this review helpful? Yes 3
Waterford, Waterford, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just came back from a two week stay at Cleopatra for our honeymoon. We had requested a sea view superior room with plunge pool as we wanted it to be romantic, however we did not get this and instead got a view of the pool and the back of hard rock cafe. This was disappointing to us but still... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spend 10 days at Cleopatra Palace Hotel. The breakfast (buffet) is really great (champagne, lot of choice...). Just front of the beach. The pool area is quiet and pleasant. About the room, it was confortable and clean. I would highly recommend.

Was this review helpful? Yes 2
Manchester
Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had a one week vacation at The Cleopatra Palace, great hotel with all the usual facilities, this is the quieter sister of the Mare Nostrum trilogy of hotels on the seafront. The rooms are cleaned daily and are certainly a good standard in general. I would 100% recommend you request a sea view room away from the noisy Hard Rock... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. I´m happy to read that our services and facilities have been as good as expected. We have reinforced our sunbed reservation policy after the numerous complaints made by guests who felt unable to find a sun bed in a proper position due to the misuse made by other guests. These... More

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Absolutely first class hotel! Location is perfect. Rooms excellent! Staff absolutely fantastic, helpful, and nothing is too much trouble! We have stayed at this hotel around 2 or 3 times a year for the last 15 years! This year we stayed in Feb and returning again Sept and Dec. Sea view rooms my favourite and the suite has room to... More

Was this review helpful? Yes 4
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I’m happy to know that you have enjoyed your visit and I would like to thank you for choosing us again for your holidays in Tenerife. Your loyalty is much appreciated. Nothing could please us more than welcoming you again soon. I suggest you to visit our web page, where... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Myself and my husband stayed here for a week in August. Hotel is in a perfect location just across from safari centre. The hotel itself is worth its 4 starts. You are welcommed ith a glass of chamapange and the buffet breakfast is second to only to its sister hotel the sir anthony - huge choice for all eaters. The... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your positive review and for sharing it here on Tripadvisor. I’m glad to read that you have enjoyed our services and facilities and I hope to have the chance to welcome you again in future visits to Tenerife. Do not hesitate to visit our web page, where you will find additional information on... More

Alnwick, United Kingdom
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was the best hotel we have ever stayed in Tenerife, staff were great food was brilliant, cleaned to a high standard well worth the stay. Xrooms cleaned daily, clean towels as and when you want them. Clean towels for around the pool every day.

Was this review helpful? Yes 10
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. I´m glad to know that your stay with us has been pleasant and hopefully we will have the chance to welcome you again soon. You can find important information about our best promotions and availability visiting our web page. Warmest regards, Esteban Sedano General Manager More

Lancashire
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel but basic rooms. We opted for a top floor room which came with a large terrace and plunge pool. The room itself doesnt offer much and for the price i would expect more than two single camp beds pushed together to create a double. All open plan including the shower so your can be seen by the other... More

Was this review helpful? Yes 4
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for your opinion. I´m glad to read that, in general terms, your stay with us has been pleasant. I regret that some aspects of our service, like the room cleaning, have been below your expectations. We do not offer double beds but two single beds ( not camp beds) pushed together when requested. On the other... More

Kirkcaldy, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Just back from our 3 week stay at the Cleopatra Hotel. It must be about our 10th time here. We go for the location and cleanliness of the hotel. Check in is very efficient and a welcoming glass of Cava was offered. We book direct through the Mare Nostrum Resort and specify what room we want, so there is no... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. I´m happy to read that you have, once again, enjoyed our services and facilities and I would like to thank you for your loyalty, much appreciated. I will also pass your congratulations to our porter Pedro. I´m sure he will be happy to know of your satisfaction with his service.... More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 4*
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 On the Beach Hotel in Playa de las Americas #11 Luxury Hotel in Playa de las Americas #11 Family Hotel in Playa de las Americas #14 Romantic Hotel in Playa de las Americas
Hotel Class
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
Number of rooms
431

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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