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Cleopatra Palace Hotel (Mare Nostrum Resort)

Certificate of Excellence
4.0 of 5
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Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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Cleopatra Palace Hotel (Mare Nostrum Resort)
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Iain_G_C Aberdeen, United Kingdom
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1,558 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aberdeen, United Kingdom
Top Contributor
75 reviews 75 reviews
46 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I fully agree with what "Deniv V" wrote about this establishment. It takes a bit of time at reception if there are a few people arriving via a coach but the details the staff at reception pass on to you are very good. We were offered a glass of Cava or other drink while we waited and they went through... More 

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Carlisle, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a week at the Cleopatra Hotel in a sea view room and will most definatly be returning again next year.The staff were always helpful and went out of there way to help at all times.Breakfast was out of this world and although no Tea and Coffee facilities in the room a kettle is provided if you ask... More 

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Contributor
11 reviews 11 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Fantastic lovley place large rooms splash pool huge bed. Hotel great breakfast out of this world if there is one fault no tea and coffee facilities in the rooms but still a great stay central for eveything

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Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lovely location close to restaurants and bars. Walk straight out of the hotel and onto the beach. Make sure you book a sea view room. Breakfast fantastic including cava. Free wifi. Staff put a show on one night in the theatre attached to the hotel which was very good then afterwards a free drinks reception. It was my birthday and... More 

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Crawley, England, United Kingdom
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

A very disappointing week in a so called 4star hotel. Problems started at check in when we arrived at 2pm and didn't get into our room until 3.15pm. We paid a premium for a room with a plunge pool terrace so not pleased to find it looking tired, and with the most uncomfortable bed we have ever slept in. Maid... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Had a lovely 11 night stay at the Cleopatria Palace at the start of March. It's testament to its popularity that we recognised so many guests who were making a return visit as we were. The hotel is so perfectly located and the staff are all so friendly and welcoming. Special thanks to Pavel, Sebastion and Javier who are all... More 

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Leeds, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Reception was excellent with a drink of Cava to ease the short wait. I must make mention of the receptionist who goes by the name of ANGEL which is also her nature!! I had a small problem and she dealt with it without fuss. The pool view room we had was excellent with TV , free fridge and free safe.Plenty... More 

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Upholland, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first visit to Tenerife & we will definitely return.. The room was beautiful, clean & spacious, the balcony was large and the sunbeds were comfortable. The only negative point was the splashpool was too cold. You get what you pay for at this hotel. We found the staff to be very accommodating, friendly and efficient. The hotel has a... More 

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Harrogate, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here before and the hotel has kept its high standard. Stayed on a bed and breakfast basis as there are lots of restaurants and bars nearby. Everything clean and tidy. Breakfast very good. Lots of choice, eggs done any way you can think of. Champagne every morning if you want it. Will be back again next year.

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Kent, England
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just returned from a 6 night stay at the Cleopatra Palace; having previously stayed in 2008. Rooms are a good size, with large bathroom and balcony. Wifi is free & signal is excellent at all times; a bonus for me! We stayed on a bed & breakfast basis. On our previous visit, we were shown to a table & tea... More 

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