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All 63 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

4.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Suzy1802 Falkirk
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1,085 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Falkirk
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have just returned from a week in this fabulous hotel ( our fifth visit ) I had emailed ahead requesting a particular room which we had had previously, and while we couldn't get that one were given the one next door. The breakfast buffet is amazing, so much to choose from. The reception staff are so friendly and welcoming and... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a fabulous holiday at this hotel - the breakfasts are amazing - everything from made to your requirements cooked breakfast - cava - fruit different kids of bread - just great - (not great coffee actually) - clean rooms and great free Wifi (updated while we were there with wires and stuff put in the... More

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Limerick, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We're just back from a week long stay at the cleopatra palace hotel, fantast looking hotel, brilliant location, great reception staff and the room was adequate. But I'm glad we only booked b&b as when we first arrived at the dining hall we eventually assumed with out any sign or direction ( we're used to being greeted and being given... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your comments. As a resort that welcomes hundreds of guests each week, with different diets, we provide different products in order to meet everyone´s tastes and needs. I am quite surprised at your statement about the lack of offer for coeliacs as each morning we offer breads, toasts, muffins and biscuits especially prepared... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Upon arrival checking in we got a premium service by the staff in the reception. We have never got such a welcoming arrival at any hotel ever! Very service minded, very helpful and of course the glass of "champagne" also made things very positive. Prior to our booking we read some reviews about bad wifi, That is absolutely not the... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your enthusiastic comments about your recent stay with us. I´m really glad to know of your satisfaction and of course I will be happy to welcome you in future visits to Tenerife. I suggest you to visit our web page, where you will find more information about our services and special promotions. Warmest... More

Edinburgh
Contributor
19 reviews 19 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was our first stay at the Cleopatra Hotel having read so many positive things about this Hotel and the words of reassurance from General Manager, Esteban Sedano that `The staff will try to accommodate most emailed requests,` and to let the Hotel know if you were `celebrating an occasion during your stay`. So we sent off an email requesting... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your comments. I´m very sorry to read that your first experience with us has been so negative in so many ways. As you have been informed, the email you sent to us informing of the same issues alerted us about a problem with our email system, that had stopped working and therefore we... More

Middlesbrough, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Ticks all the boxes for us. Clean, central to bars and shops, food fine, on the beach, pool ok, no problems getting a sunbed and all the staff we spoke to were very helpful. Not a bad hotel when the only thing I would criticise is that the Wi-Fi was a little slow and troublesome to log onto this year.

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. i´m glad to read that your experience with us has been mostly positive. We are now working on a new wifi system that will hopefully improve the quality and speed of the signal within the rooms. I hope to have the chance to welcome you again soon. Do not hesitate... More

Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel many times over the last 10years and returned last week again for 4 nights. I was totally shocked to read the review from the person who's review is called Ants in the Bathroom. If that was the case, then they must have bee extremely unfortunate, as I have never seen this on any of... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your positive review and for helping me explaining some of the issues suffered by other previous guests. If we could control every single thing I can assure you that no one would ever encounter any type of problem during a holiday with us, but unfortunately we can´t, although we will do our best... More

London
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hubby took them to Centreparcs and I came to this welcoming hotel. I was upgraded on arrival :-). My room was very clean and I was shown how to use all the facilities. The site is reasonably secure entry from outside using your door card. I only had a bed and breakfast plan and can report that every kind of... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for sharing here your positive review and for having chosen us for your relaxing break. I´m glad to know that you have enjoyed your stay with us and I hope to have the chance to welcome you again alone or with your family. As you might have had the opportunity to notice, we have... More

Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my 3rd visit now and have to say this hotel ticks all the boxes. The staff are very friendly and helpful. The rooms are a little tired now but the rest of the hotel and pool area makes up for this. The only down side I had with my stay was the free wifi that did not work... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your comments. I´m happy to read that you have enjoyed your stay with us. We are now implementing a new wifi service that will certainly improve the signal in each room and hopefully you will be able to enjoy this new service on future stays. Please, accept our most sincere excuses for the... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

m=stayed here 6 months ago always admired the cleopatra from outside and has a high class 5 star feel to it at least outside . the building its self is fantastic stunnin inside as you walk thro to the mediterranean palace is amazing the satutues the roman style pool and is very peacefull and tranqel , but we booked a... More

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for your opinion. I´m sorry to read that you have felt annoyed by the attitude of other guests. If you encounter any kind of problem during your stay you only need to elt us know and we will do anything we need to improve your experience with us. Warmest regards, Esteban Sedano General Manager More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas
Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Playa de las Americas
#4 On the Beach Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
#12 Family Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 4*
Official Description (provided by the hotel):
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
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