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All 62 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

4.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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84%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
SandCDerby Derby
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1,328 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Derby
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here in September for 2 weeks. Been several times and still think its worth a visit.The hotel is split in 2 with families catered for in the Mediterranean Palace leaving the Cleopatra Palace for adults. Although the hotel is showing signs of wear (it is ~25 years old) it is still spotless and elegant. Centrally located it is ideal... More

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cleveland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a two week stay, stayed here five times now . Excellent quick check in, drinks on arrival. The location is great central to everything. Breakfast great everything a person could want, rooms clean and tidy (please pass on our thanks to the maid Doriana who did a wonderful job. We booked a room with a plunge pool... More

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United Kingdom
Top Contributor
115 reviews 115 reviews
99 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have agreat time in Tenerife and a very good experience at Cleopatra Palace Hotel. The hotel is just amazing, very good location, me and my family spent two weeks there and we had a lot of fun. Best Thing: The staff, specially Alejandra from the restaurant. so is so nice and smart, always smilling and helpfull. Er definitely will... More

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Slough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Got back from a weeks stay yesterday. This is a very grand hotel, interior is almost ocean liner like inside. very dramatic.The room (sea view) was clean and comfortable had a lovely view of the beach. sun most of the day on the balcony. We only booked bed and breakfast, the breakfast was vast and catered for every nationality, so... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

From arrival to departure our holiday was perfect at The Cleopatra Palace. Check in was smooth & welcoming with helpful, friendly & informative staff. We had a suite on the top floor which we didn't have to leave if we chose not to! Rooms were spotless & cleaned to a high standard every day by friendly, obliging staff. We were... More

Was this review helpful? Yes 1
Matlock, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had a relaxing stay at the Cleopatra Palace Hotel Tenerife. Staff were very friendly. The hotel is very well placed for restaurants, bars and shops and there is a lovely walkway stretching along the whole of the coast right next to the beach which is a fabulous way to walk off those calories after dinner. Everyone is greeted on arrival... More

Was this review helpful? Yes 2
Basingstoke, England, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

All in all we found the hotel to be lovely. Friendly reception staff who gave us cava on arrival. We had booked a superior room with plunge pool which was worth every penny. We got the sun on our balcony from 10am until about 4.pm. We were near to Hard Rock Cafe and magic and so there was noise until... More

Was this review helpful? Yes 1
Sheffield
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yes, the title says it all, from the moment we arrived this hotel ticks all the right boxes in some classic style. If you want a top notch hotel in a perfect location for both great beach and great restaurants then this place hits it all bullseye. Read on for the finer detail, if not, go book it now; On... More

Was this review helpful? Yes 1
Bournemouth, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Came here on our honeymoon , drinks on arrival were welcoming . Bathroom was nasty , rust stains running down wall and in to bath . Food same everyday . Burnt bacon for breakfast and had to pay for water in evening meal when breakfast juice, coffee etc we're free ??? Would we come back ? No !!!

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for your opinion. I´m sorry to know that our buffet service has not pleased you, as well as some aspects of the room standard. I will make sure that the room you occupied is checked and back to the level expected by our guests. Please, accept my most sincere apologies for the inconveniences. Best regards, Esteban... More

Burnley
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned from this hotel and I was disappointed after reading all the other reviews . The location is great central to americas however we asked for interconnecting rooms and we did not get them . We could only see the sea from the reception . Our room got the sun in a morning when we were out and not... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for your opinion. I´m sorry to read that you have found some aspects of our services and facilities below your expectations. Regarding the room position, as you have noticed we have three different buildings and depending on which one you stay in the sun will be on the terrace on the morning or the afternoon. We... More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 4*
Number of rooms: 431
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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