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All 63 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

5.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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84%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Amytuc Cwmbran
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1,213 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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Cwmbran
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just returned from this hotel had a fab time hotel is brilliant and all public areas amazing and really clean. Had a slight problem with a leak on the toilet the first 1 days however it did get fixed but it left our bathroom a little smelly which was very unfortunate. Travelled with just my partner and stayed in a... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for sharing with us your impressions about your stay. I´m glad to read that, in general terms, your experience with us has been positive. Please, accept my most sincere apologies for the issues you have described. I hope they haven´t had a negative impact on the quality of your rest. We will be pleased... More

Leeds
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from our 3rd visit to the hotel & once again we had a fantastic time.The hotel staff do a superb job looking after you.The location is right on the beach,there are plenty of resteraurants to suit all budgets on your door step.We recommend the Gala night, great staff show,variety of food,music & live band with a... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your positive review. I´m glad to read that you have enjoyed our services and location. I hope to have the chance to welcome you again in future visits to Tenerife. Do not hesitate to contact us for any assistance with your next booking, we´ll be happy to help you. Warmest regards, Esteban Sedano... More

newport south wales
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from a fantastic holiday once again cannot fault this hotel at all from the maids up to the management from the time we stepped out of the taxi till the time we got back in it was amazing the waiters at the snack bar still great victor Sebastian David & weng and the piano bar staff Sebastian &... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m happy to read that your experience with us has been so poritive. Nothing could please us more than welcoming you again next November. Do not hesitate to contact us for anything you might need regarding your next booking. We´ll be glad to assist you. Best regards, Esteban Sedano General... More

London, United Kingdom
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot fault any aspect of this hotel. It truly deserves the name Palace as it was a giant, luxurious hotel. When my girlfriend and I first arrived at the hotel we were greeted with complimentary champagne and a free upgrade to a superior room suite. Whilst we were guided to our room, at the top floor, a member of... More

Was this review helpful? Yes 4
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for taking the time to share your impressions about your recent stay with us. I´m very happy to read that your experience with us has been so positive. I would also like to thank you for your nice words towards some of our staff members. I will pass them on your congratulations as I... More

Bonn, Germany
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has a very fancy entrance area und restaurant hall. The staff was friendly and helpful at all times. The wifi connection was ok, but do not expect to stream movies... The hotel is located directly by the beach, but also a short walk away from many restaurants. The hotel offers around 20 parking lots on their compound, and... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your positive review and for posting it here on Tripadvisor. I´m happy to know that our services and facilitis have been up to your expectations and I hope to have the chance to welcome you again soon. I would also like to thank you for recommending us. Do not hesitate to check our... More

Eastbourne, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Let me start by saying that Playa De Las Americas is mine and my daughters favourite location. When we have stayed in Tenerife before, she always said she would love to stay at that hotel, so decided to book. Have to say that the hotel lived up to expectations, relaxing, grand, friendly (and hot) staff. Felt like it was money... More

Was this review helpful? Yes 3
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your positive review. I´m very happy to read that you have enjoyed our services, facilities and location, and I hope to have the chance to welcome you again in future visits to Tenerife. I suggest you to visit our web page, where you will find more information about prices and availability. Best regards,... More

Hemel Hempstead, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my hubby had a long weekend end stay in June at this great hotel, celebrating my early retirement. On arrival there was a lovely welcome with a glass of champagne each. The room was very nice with a great view of the pool. The huge double bed was very comfortable, with towels and linen changed daily. Daily Large... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments and for sharing them here on Tripadvisor. I´m happy to know that you have enjoyed your stay with us and I will also be glad to welcome you again soon. I suggest you to check our best promotions visiting our web page, where you will also find aditional information about... More

Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just returned from a weeks stay at this hotel and can't recommend it enough! My husband and I were greeted with a complimentary glass of champagne on our arrival and our bags were carried to our room for us. The room safe was free ( a first) and there was a hairdryer in the bathroom. The breakfast buffet... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for sharing with us your impressions about your recent stay. I´m glad to know that our services have been up to your expectations and i hope to have the chance to welcome you again in future visits to Tenerife. I suggesto you to check availability and prices in our web page. You can also... More

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Currently staying at the Cleopatra ariived on 8 July. POSITIVE Great Hotel warm welcome very nice comfortable room. NEGATIVE When we got to the room there was only one bath towel. No real issues so we left it presuming that the following day when the maid came we would get two. On returning the following day at 5pm the room... More

Was this review helpful? Yes 4
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you for your opinion. I´m very sorry about the incident with the toilet repair and towels. It has obviously been an unfortunate misunderstanding and I beg you to accept my most sincere excuses for the inconveniences. I know our Guest Relations has contacted you. Do not hesitate to contact her again if you need any assistance with... More

Birmingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The missus and I stayed for four nights at the Cleopatra Palace, having booked a superior room with own pool and sea view. With the focus being on the balcony/pool area, I was a bit concerned before arrival that the room itself might not be up to much - my concerns were completely unfounded. We had a huge room. I... More

Was this review helpful? Yes 6
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments and for sharing them here on Tripadvisor. I´m pleased to know that your first experience with us has been so positive and I will be happy to welcome you again in future visits to Tenerife. I suggest you to visit our web page where you will find more information about... More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 5*
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

599 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 On the Beach Hotel in Playa de las Americas #11 Luxury Hotel in Playa de las Americas #11 Family Hotel in Playa de las Americas #16 Romantic Hotel in Playa de las Americas
Hotel Class
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 
Number of rooms
431

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