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Cleopatra Palace Hotel (Mare Nostrum Resort)

Certificate of Excellence
4.0 of 5
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Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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25% off room rate
Cleopatra Palace Hotel (Mare Nostrum Resort)
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
patriciamariaduffy dublin
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1,588 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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dublin
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

I think by stating the amount of times we have stayed here in this Hotel says it all. We simply love it!!!. I think the the Ceramic tiles from floor to ceiling is amazing. The location is fantastic , everything one needs is within walking distance , for example, The Beach, Shopping , Restaurants and Pubs. The breakfast is great,... More 

Was this review helpful? Yes 2
Playa de las Americas, Spain
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First time at this hotel. Have spent the last 6 days at this hotel and leave tomorrow the 2nd May. Room was perfect and extremely clean . Particular thanks to Tina who made the room up everyday . Pools and bar in Cleopatra excellent and nice to have a chance and go through to the Mediterranean palace. Beach just outside... More 

Was this review helpful? Yes 5
Edinburgh, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The location of the Cleopatra Palace is good, very central and on the beach. You have to be aware that you are buying into the Mare Nostrum Resort, which consists of 3 hotels and the Pyramid Venue which includes the Hard Rock Café. Some facilities are shared. Transport from the Airport was by taxi. Check-in was smooth, although there was... More 

Was this review helpful? Yes 5
Wakefield, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just returned from an 8 night break at Hotel Cleopatra. First of all, the positives:- Fabulous location. Quick and efficient check in with complimentary glass of cava. (however we had to wait in the lobby a short while until our room was available) Something to suit everybody at breakfast time. Polite staff. Now the negatives:- We were shown to our... More 

Was this review helpful? Yes 6
United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I was unable to submit a review before this date due to time restrictions on recent previous submissions. These are our own personal opinions and experiences of our most recent trip to The Cleopatra Palace. We had a wonderful time in Tenerife before Christmas as you would expect. The hotel however was something completely different. I was the greatest fan... More 

Was this review helpful? Yes 11
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear guest, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Concerning the rooms, we have started in 2012 a refurbishment plan and we have remodelled Sir Anthony Hotel and the common areas... More 

Milton Keynes, United Kingdom
Top Contributor
71 reviews 71 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just returned home from a lovely two week stay at The Cleopatra Palace. On arrival the staff were friendly and helpful. Our room was a pool view, it was situated so we had a view of our pool as well as The Mediterranean Palace, very nice! The breakfasts were really good, the food was outstanding, excellent quality. However,... More 

Was this review helpful? Yes 2
Mold
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been to Tenerife many times, liked this area and liked the look of the hotel. We got a pretty good deal, that's the value of booking early. The hotel was good but it's starting to show its age. Beds a bit hard, sunbeds uncomfortable. Areas around the hotel not looked after, but there is a recession on so... More 

Was this review helpful? Yes 2
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear guest, Thank you very much for your comments in TripAdvisor. It give us the chance to explain you some details about your stay. Concerning the rooms, we have started in 2012 a refurbishment plan and we have remodelled Sir Anthony Hotel and the common areas (sport bar, restaurants, gardens, main pool, solarium and Mare Kids Club) of the Mediterranean... More 

London
Contributor
19 reviews 19 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a week. The hotel is bang smack in the middle of the resort of Los Americas. In Fact everywhere we went we could see the hotel, which caused mass hilarity. We loved the spa and highly recommend using the VIP area. This consists of access to inside heated sea salt pool, sauna, steam room and a... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week at the Cleopatra Palace after seeing it on a previous visit to Playa de las Americas and thought it looked liked a good hotel. When we arrived we were dropped outside the sister hotel, the Mediterranean Palace (this was not a fault of the hotel) The first problem was getting into the hotel, the entrance was not... More 

Was this review helpful? Yes 5
Basingstoke, England, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Fantastic location, with beach straight in front of hotel and pool very nice. Breakfast was quite amazing, I have never seen so much choice! The rooms are ok, but like many other reviews mention, they really are a bit tired and need redecorating. I would also say this hotel seems to be aimed at the 60+ market, I would recommend... More 

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