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All 62 Playa de las Americas hotels

Cleopatra Palace Hotel (Mare Nostrum Resort)

4.0 of 5 Hotel   |   Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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84%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
philpatw Liverpool, United Kingdom
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1,306 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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English first
Liverpool, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Please disregard the previous review that has incorrectly criticised the hotel reception staff for their treatment of the couple in their mid 80's. I can confirm that we were the family who were liaising with the hotel staff and management throughout the 'mix up', especially the assistant manager Delia who was a great help. The non-availability of a room on... More

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Playa de las Americas, Spain
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Staying at this hotel for the third time in three years and very dissapointed this year compared to the last two. Reception staff unhelpful and cleaning of room leaves a lot to be desired. Towels not changed when requested, shortage of toilet paper and other toiletries supplied. Pool bar food over priced and not good for the money.

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Chichester
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel, very, very clean in all areas. We booked & paid a little more for a pool view room. Room was spotless, tired but adequate furnishings, bathroom was as you would expect for a four star hotel. NOTE - when you check in at reception - ASK for the fridge key!! Check in was easy enough & staff polite.... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m happy to know that your first visit to our hotel has been so positive. Nothing could please us more than welcoming you again in future visits to Tenerife. I suggest you to visit our web page, where you can also find our best promotions. Warmest regards, Esteban Sedano General... More

Widnes
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were staying in the north of the island which we love but decided to take a trip south and stay overnight. I selected the hotel off the internet looking at star ratings, facilities and price. I much prefer the picturesque north of the island but I found this hotel perfect for a short stay in the south and I... More

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Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your comments. I´m glad to know that your short visit to our hotel has been pleasant. I will take good note of your suggestions regarding the access information. I hope to have the chance to welcome you again in future visits to Tenerife. I suggest you to check our special promotions in our... More

Harrogate, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our first stay in this hotel and would definitely stay again. The check in service was good, very informative with a glass of cava or orange juice offered to us. The hotel is clean, staff are friendly and rooms comfortable. We felt our room could do with an update, the furniture was a bit tired looking and the bathroom showing... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice words. I´m happy to know that yout first experience with us has been so positive and I hope to have the chance to welcome you again soon. I suggest you to visit our web page, where you can also find our best promotions and additional information about our services and facilities.... More

Derbyshire, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It is the 2nd time we have stayed at the cleopatra palace this year . At Easter and again in august . We have been back nearly every year for the past 12 or so years . Why ? Because it is really faultless in our option . Great location . Clean rooms . Friendly staff . A good adequate... More

Was this review helpful? Yes 3
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m glad to read that your second visit to our hotel has been positive. For us it will be a pleasure welcoming you again next year. Do not hesitate to contact us for any special request and we´ll do our best to meet your preferences. Best regards, Esteban Sedano General... More

Toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend is from England and I am from Canada.. he surprised me with a trip to this hotel for 3 nights and 4 days. I didn't know much of anything about Tenerife or the hotel before I arrived, but let me tell you I'm in love with this Island. We had a room on the top floor with a... More

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for taking the time to write your review. I´m glad to know that your first experience in Tenerife has been so positive and I´m happy that you have chosen us for it. Nothing could please us more than welcoming you again in the future. Do not hesitate to visit us if you return to... More

Chichester England
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here from 08.09.14 although didnt arrive until 0100 next day thanks to Easyjet !! After a swift check in and a glass of cava we were given room 7227. Clean with a nice balcony over looking pool. As mentioned in other reviews the breakfast is immense and every person catered for. We chose to use the beach most... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice review. I´m happy to read that your experience with us has been so positive and I hope to have the chance to welcome you again soon. You can visit our web page, where you will find our best promotions and other relevant information for future bookings. Do not hesitate to contact... More

Kent, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel was lovely and clean and the staff were very helpful made us feel like royaltie and the breakfast was lovely . The only downside was the cleaners were noise when we went back to bed and could only use the laundry if we had a credit thing that they set up but we were on a budget of... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m glad to know that you have enjoyed our services and facilities. I will also pass your comments to our Housekeeper, to ensure that our team respects the guest resting hours. I hope to have the chance to welcome you again soon. Do not hesitate to visit our web page,... More

2 reviews
5 of 5 stars Reviewed 1 week ago

Can't be faulted. Breakfast was always nice and lots to choose from. Amazing pool which gets sun all day. Rooms are very clean and beds were changed everyday. It was a flawless stay and I'll definitely be back. One con I noticed were little mite like insects on the wooden lockers in the room. They don't cause any harm as... More

Was this review helpful? Yes
Esteban Sedano C, Director General at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Guest, Thank you very much for your nice comments. I´m happy to read that your experience with us has been so positive and I hope to have the chance to welcome you again soon. I´m sorry about the presence of ants in the room. Unfortunatelly we are suffering a terrible plague of these insects in the island, due to... More

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Additional Information about Cleopatra Palace Hotel (Mare Nostrum Resort)

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cleopatra Palace Hotel (Mare Nostrum Resort) 4*
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas

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