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Cleopatra Palace Hotel (Mare Nostrum Resort)

Certificate of Excellence
4.0 of 5
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Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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Cleopatra Palace Hotel (Mare Nostrum Resort)
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Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Cris S Rumst, Belgium
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1,635 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rumst, Belgium
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This time we choose sea view.Expensive but very worthwile. The room was splendid.The breakfast outstanding.The staff friendly. And ,for us very important,the privacy guaranteed. First time we stayed in May ...not as busy ,super relax,magnificient wheater ! Again we booked the top floor with a hudge terrace it is like an appartment without trouble ;) We booked already for september... More 

Was this review helpful? Yes 2
enniskillen
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I spent a week of pure luxury at the Cleopatra. On arrival the two glasses of champagne were a great start to our holiday. On our first morning the layout and choice at the buffet took our breath away simply amazing. The maitre then came to our table with 2 cakes, 1 for my birthday and the... More 

Was this review helpful? Yes 1
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear bowlerEnniskillen, First of all I must thank the dedicated time to send us your comments about your stay at the Cleopatra Palace Hotel. We are pleased that you have received a good service by our professional team and feel that I will transmit your comments to the different departments that you mention. We are very happy to know that... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

After looking up Trip Advisor prior to our holiday the reviews posted on this hotel were amazing and this is what convinced my wife and I decided to book. It was a double celebration, my birthday and our Golden wedding anniversary. The greeting at reception on arrival from the pleasant receptionist and the two very welcome glasses of champagne really... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just returned from a week stay. Perfect in every way from the moment we arrived we were given a welcome drink and our luggage was taken to our room by Ricardo who was helpful for the duration of our stay. Our room was a pool view we got the sun from mid day to sunset. We stayed on a B&B... More 

Was this review helpful? Yes 3
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Laura K, First of all thank you very much for investing your time transmitting your feedback about your experience at the Cleopatra Palace Hotel with other travellers at this Web Page. It makes us truly happy to see you having had an enjoyable holiday and that we were part of it at Mare Nostrum Resort. We are already very... More 

Morecambe, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is in an excellent location with friendly efficient staff. When checking in you are welcomed with a complimentary glass of champagne. Rooms with balcony and dip pool are worth paying extra if you are wanting a relaxing break. The breakfast is a fantastic experience the food is superb and there is an outdoor area to eat.

Was this review helpful? Yes 5
Luxembourg City, Luxembourg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

It was a tough choice between all those fabulous properties on the Tenerife but Hotel Cleopatra was the right choice. It is big and touristic, but it was not too crowded. Hotel offers exceptionally vast breakfast choice and animations - like gala dinner which is actually fun. The staff is very friendly and courtesy room can be used after the... More 

Was this review helpful? Yes 1
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Julia S, I would like to express many thanks for sharing your positive and encouraging impressions with all of us here. This kind of comments give us the energy to continue working hard for all our guests. Concerning the information of the excursions to the National Park of Teide, we have a special department called Infocenter. I suggest to... More 

Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

everything about this hotel is excelent from the greeting at the door to th bar staff at the pool clean towls for loungers comfy beds wonderful choice of breakfast in the morning you could not fault the place wonderful staff was also here in September 2014

Was this review helpful? Yes 1
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent location, couldn't fault anything about this holiday from flights to hotel , food was lovely plenty of choice and staff very friendly . Practically on the beach and close to shops bars and restaurants. Plenty of sun loungers around the pool . Not much entertainment whilst we were there but this wasn't a problem for us . Pianist playing... More 

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Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Jkcuzer, I wish to express my sincere gratitude for having taken time to write such a detailed summery of your experience at Tenerife and about your stay at Cleopatra Palace Hotel. We are very happy to know that your experience with us has been positive and of course we will be pleased to welcome you again in future visits... More 

Derbyshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from the Cleopatra and what a great experience. we were greeted with a glass of champagne and bags were taken to the room. Had to pay 10 euros extra for a pool view but it was lovely. Room spotless and so comfortable. Breakfast out of this world with a lovely pianist playing. Plenty of sunbeds and no inflatables... More 

Was this review helpful? Yes 2
england
Top Contributor
54 reviews 54 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at sister hotel Med Palace in Mare Nostrum resort a couple of times last year and thought we'd try Cleopatras for a change as we'd had a walk through and liked what we saw. The hotel is really nice, and it is much more quiet and sedate with a bit more class than the Med Palace if we're... More 

Was this review helpful? Yes 2
Esteban Sedano C, General Manager at Cleopatra Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Suzifloozi44, I wish to express my sincere gratitude for having taken time to write such a detailed summery of your experience at Tenerife and about your stay at Mare Nostrum Resort. Every single comment is of the utmost importance to us. We have started a strict monitoring of the services you mentioned. As you well mention, there are major... More 

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