We stayed with our 3yr old special needs granddaughter and could not fault the hotel or staff. We knew where the hotel was so requested a room in a quiet area, which we got. Rooms spotless and spacious but could do with slightly more storage. Food good, plenty of choice and waiters were excellent. We had read that they tended... More

Price offer was good but limited to just the basic, wifi, pool towels, fridge, spa are all extra. Breakfast included but coffee is horrendous, bread was good. The area around is thrashy imagine jordie shores , drive the car to Los Cristianos much better area

was at this hotel last year so decided to go back this may wat a disappoint never a 4star. only had food in hotel twice as on both occasions look warm and did not look very appetising.and manager in restaurant never smilled or spoke unless u were german. only a few staff friendly most of them very ignorant. no atmosphere... More

My husband and I spend our honeymoon at this hotel and we enjoyed very much our stay. The rooms were clean, the food extraodinary (comparing to other places we dined), well the staff (mostly latin americans) were a little bit stressed out with a tendency to yell at tourists in... Spanish...we didn't mind very much. We booked an Alexander Club... More

Myself & my friend have just returned from a weeks stay here. Both aged 27/28 years. We booked it through travel operator "On The Beach" & flew with Ryanair, we took the option of transfers to & from airport, which worked out cheaper than taxis. Hotel is in the heart of everything, which I thought may cause a drama with... More

we went to tenerife 30th april;-7th may, first impressions were great with the hanging plants, drink on arrival, but then the cracks began to show... staff never smiled or made us feel welcome, my partner didnt bring long trousers with him therefore we wern't allowed to dinner, the breakfast wasnt great - bread was rock hard. lunch was lovely- BBQ.... More

As regular travellers to tenerife in the winter months, my husband and I had never stayed at the 'Veronica's' end of the resort so thought we'd give it a go. My first choice of hotel was the H10 Las Palmeras but it was booked solid so the only other 4* seemed to be the Gala. What a mistake! The room... More

A lovely hotel. The food was great, a really good selection at all meal times. We got upgraded from HB to all inclusive as our first night has to be spent in their sister hotel, an equally great hotel. General service, ie outside bar, restaurant plate clearing, poolside clearing was a little slow but only at at times but all... More

We really enjoyed our stay here but the buildings across from our room made us feel uneasy as i read there had been robberies in the rooms we had stayed and they were smashed windows with mattresses covering the windows up ,these were being occupied by the sellers on the streets but did make us feel uneasy .The bathroom door... More