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H10 Las Palmeras

Avenida Rafael Puig 28, 38660 Playa de las Americas, Tenerife, Spain
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H10 Las Palmeras
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H10 Las Palmeras
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1,988 reviews from our community

Traveler rating
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545
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the hotel for 1 week from 14th March. Before traveling I specifically asked for 2 rooms close together in a quiet area of the hotel and not on one of the lower floors. When we arrived, my Dad was on the ground floor, only a few doors away from the lobby bar and myself and my daughter... More 

Was this review helpful? Yes
Amersham, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel enjoys a great location, right in the centre of the resort and close to the sea all amenities are nearby. The staff are very friendly and helpful. Poolside is lovely. The rooms could be bigger but are clean & comfortable, the bathroom was great. The food we had was fantastic, a great variety and cooked in small quantities... More 

Was this review helpful? Yes 1
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear Guest, Firstly, we would like to thank you for leaving a review about our hotel on TripAdvisor. Thank you so much for your wonderful comments about the facilities and the food. We are glad to hear you were happy with your room. And we are very sorry for the inconveniences with the lifts. They are being updated, as you... More 

Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel was in an ideal spot close to all amenities and we had a nice room overlooking the sea. The food was not as good as I anticipated and the dining room did get very hectic at times. We didn't think much of the entertainment so preferred to go elsewhere. The seating was arranged very formally in the concert... More 

Was this review helpful? Yes 1
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear gusts, Thank you very much for taking time to publish your opinion. All the comments, positives or negatives, are always taken in consideration by the Management of the hotel. You review helps us to improve. Thank you very much again and best regards Ana Martín More 

Vienna, Austria
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Every spring I'm looking forward to staying at this great hotel with its awesome staff again! Especially Laura from the reception, Santiago and Sergio from the restaurant, Tico from the pool, Marco and Javiar from the bar and Vicente from entertainment should be mentioned in particular! Muchas gracias and see you next year!!!

Was this review helpful? Yes 1
ManagementPalmeras, Director de Recepción at H10 Las Palmeras, responded to this review

Dear Guest, Thank you so much for taking the time to write a wonderful review on TripAdvisor. We are very pleased to hear that you enjoyed once more your stay. We would like to let you know your kind words about our staff are much appreciated and we will certainly pass on your comments to all of them. They will... More 

Dumfries, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Apart from chaotic lifts which frequently went out of service & engineers seemed to constantly service/repair & frequently caused humorous or,exasperating comment,our stay for our anniversary was very enjoyable. On arrival our allocated room was well below expectation,but staff quickly changed on request & we were very satisfied. Cleanliness Consistently maintained. As a very fussy diner who doesn't like seafood... More 

Was this review helpful? Yes 4
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear guests, Thank you for taking the time to place your review, it is very much appreciated. First of all we are glad to know you had an enjoyable stay between us. Then, we deeply regret that some actions have caused you some inconvenience during your holidays and sincerely appreciate that you have taken the time to send us your... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Gone down in standard since our last visit, new outside bar and snack bar refurbished and now is slow and clumsy in service.Food nothing like the quality experienced 12 months ago, i suspect a change in the head chef, Security on an evening standing around in foyer standoffish and trying to look hard. Pool attendant ( i call him shades... More 

Was this review helpful? Yes 4
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear guests, thank you for having taken the time to publish your comment on tripadvisor.com. Please give us the opportunity to apologize for the inconveniences happened during your stay. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere, we are sorry that we have not been successful in your case. Nevertheless, we appreciate your... More 

Brussels, Belgium
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed 10 nights in H10 Las Palmeras. This is a big hotel with 519 rooms, centrally located, close to shops, pubs etc and has a straight entrance to the sea promenade from the garden. We had a double room with sea and pool view, the room was quiet and we did appreciate the comfortable bed. We found the room cosy... More 

Was this review helpful? Yes 1
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear guests, Thank you very much for published your review about your stay with us in Tripadvisor. We are glad to know you enjoyed your holidays. Your opinion helps us to improve daily our service and all type of comments are taken in consideration. We hope to welcome you nex time if you decide to come back to Tenerife. Best... More 

deal
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

On arrival, the reception staff were very helpful and friendly, immediate thoughts were wow the hotel was immaculately clean, all different areas you could go and relax both inside and out, including a piano bar. The food was spectacular, buffet style but different every night with an amazing variety and choice, including specials cooked while you wait every evening, they... More 

Was this review helpful? Yes 3
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear guests, Thank you very much for taking the time to write a review about your recent stay with us in Tenerife. We are delighted to read you found our hotel to be to your liking and enjoyed your stay with us so much. We hope to see you again in a not too distant future. Thank you very much... More 

Colchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Second time at this hotel, previous 14 years ago. Number of improvements and all good now dont charge for sunbed cushions (was a euro before) and plenty of sunbeds so don't rush out booking them. A few days we went for a walk and just picked a reasonable spot late morning. Room this time was sea view and again worth... More 

Was this review helpful? Yes 1
ManagementPalmeras, Director de Relaciones Públicas at H10 Las Palmeras, responded to this review

Dear guests, Thank you very much for taking the time to write a review about your recent stay. We are delighted to read you had recognaised the number of improvements since your last visit. All the comments are taken in consideration to improve our services. We hope to see you maybe next time! Kindest regards Ana Martín More 

Bolton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The reception staff were very helpful and we were quickly processed and given our keys to our beautiful sea view rooms. The dining room was very well laid out and the food was of a very high standard, the staff were very friendly. Our experience was great and our holiday was most enjoyable. My brother in law celebrated his birthday... More 

Was this review helpful? Yes 1
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