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Hotel Troya

4.0 of 5 Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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Hotel Troya
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291 reviews from our community

Traveler rating
    73
    141
    58
    10
    9
See reviews for
109
93
10
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (291)
  • Mar-May only
    (46)
  • Jun-Aug only
    (87)
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    (84)
  • Dec-Feb only
    (74)
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East Jutland, Denmark
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

If you would like to have a good night sleep it is not the hotel for you. The rooms to the south are very noise due to the noise from closeby discos. Further noise protection (new noise protecting windows) is required. From 23.00 to 4.00 it is not possible to sleep.

Was this review helpful? Yes 3
Wolverhampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel in general was very clean reception and lounge areas and bars also the spa where quite impressive the hotel food was plentiful with a good choice but sometimes it could have been a bit warmer salads and fruit plentiful but one the downside the rooms all though very clean lacked that bit of comfort we upgraded to a... More 

Was this review helpful? Yes 2
County Londonderry, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel with my sister for a week. Tomas on reception was nice and welcoming. We stayed in a spa room which costs 8 euro per person per day extra. But the hours of the spa were only 10 am to 6 pm we would have preferred longer opening hours. We used the spa only once which... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a week. Really close to the beach. Good entertainment is held at the hotel at night. Staff were very friendly, the highlight being the two men behind the poolside bar. Only at the breakfast here, lots to choose from. Would stay again.

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent review on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed your stay in our Hotel. Your kind comments about the location, entertainment, the friendliness of our staff and the good choice of our breakfast will be passed on to our entire team. We hope to welcome you... More 

Edinburgh, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been at this hotel on 3separate occasions, once when it was being refurbished when taken over and I cannot praise the management and staff for their excellent service. I have been on 3 different floors all with perfect rooms facing pool and Veronica strip and there has never been any noise THANK-YOU TROYA for your 1st class service

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for your excellent review, and the time you have spent in it on Tripadvisor. We are very pleased to read that you find such a good difference in the improvements after the refurbishment, also that you find our Hotel quiet, and as well that you are delighted with our service. This comments are the... More 

Inverurie, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had a very bad experience here recently. Seeking some winter sun, my girlfriend and I decided on Tenerife (again) for a week before Xmas. Chose the Troya mainly due to location and the spa facility. Upon arrival to the room which was the Club Alexandre room (costs extra), we immediately noticed the sound of running water in the room which... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes of your time in leaving your review about the Hotel Troya on Tripadvisor. First of all, we would like to send you our appreciation of your good comments on the location of our Hotel, on our recently opened Spa, and as well on some members of our reception team. Secondly, we feel... More 

Barnard castle
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having stopped for a week at the Troya hotel i would say it is not to the British taste. The hotel has very few British guests most being Spanish and German. Its not often you bump into English speaking people in the hotel and the reception is sometimes maned by poor English speaking staff. The breakfast caters for the non... More 

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in sharing your review of Hotel Troya Tenerife on TripAdvisor. There are varied points where you focus your comments, we will try to briefly go through them. On the first place, it is true that the Hotel Troya is not only focused only in catering British guests, as we are... More 

1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We have just spent the last week at this hotel. There was a party of 11 of us and we had chosen this particular location to celebrate special birthdays. I must say that I was extremely impressed with the hotel upon arrival. It is very clean and has an impressive reception area. The rooms are on the small side but... More 

Was this review helpful? Yes 12
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for leaving your good comments on Tripadvisor. We are delighted to read that you have been impressed by the cleanliness of our Hotel, the quality of the food, and the friendliness of our staff. You have had an overall fairly good impression of our Hotel, that has been unfortunately clouded by a couple of... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a great weeks stay in hotel troya. Spacious rooms, cleaned every day, toiletries available. However, no tea/ coffee etc in the rooms which I would have expected for 4*. The staff are very friendly. Nice heated swimming pool with a pool bar. When we arrived the staff sent a bottle of bubbly to our room which was... More 

Was this review helpful? Yes 8
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for spending some time in leaving your good comments about the Hotel Troya in Tripadvisor. We are very pleased to read your compliments on our rooms, the cleanliness, our staff, the spa, our breakfast, and also your detailed tips about things to do nearby, restaurants, tapas bars, excursions... This information will be tremendously useful... More 

Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good location, taxi from airport is about 30 euros and not a long drive. There are plenty of nice bars and shops nearby, but I prefer the area near the Mare Nostrum Resort, just over a mile away. The hotel is just across the road from the lovely beach though. It's not 4 star standard, 3 at most. We asked... More 

Was this review helpful? Yes 6
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes of your time in leaving your review on Tripadvisor. First of all, we would like to let you know that we are pleased to read your compliments on the location of our Hotel, on our breakfast, on the pool area facility and the solarium. Your fair point of view about the drink... More 

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#3 Spa Hotel in Playa de las Americas
#9 On the Beach Hotel in Playa de las Americas
#14 Luxury Hotel in Playa de las Americas
#20 Family Hotel in Playa de las Americas

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