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4.0 of 5 Hotel   |   Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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A recent review
5 of 5 stars reviewed 2 days ago
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151 reviews from our community

Traveler rating
    45
    73
    25
    5
    3
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59
40
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Iceland
1 review
5 of 5 stars Reviewed 2 days ago NEW

Would like to return. Service was very good. Access to outdoor activities and city life. Hotel staff were very helpful. Room was nice. Facilities were on the whole good. Food at the hotel was nice. A very nice trip.

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your fantastic comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. This excellent feedback is the best momentum to carry on with our services. We hope to have the chance to meet you in the near future. Kind Regards, Sergio García More

Doncaster, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

the hotel was excellant and clean friendly staff -i went all inclusive and they dont give you must to have and i wouldnt reccomend going all inclusive it was a rip off and has for the food not much choice and it was cold and if you like a hotel where you can hear music to all hours in the... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guest, From the Hotel Troya Tenerife we would like to thank you for spending your time in writing your reviews about our Hotel. We appreciate your honesty and sincerity in your comments. We feel also thankful of your positive views of our staff, and your general view of the Troya Hotel. Concerning your impressions of our food, we are... More

Bucharest, Romania
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very clean hotel with a nice front garden Large rooms Comfortable bed Nice staff Food ok, nothing exceptional though The view from our room excellent (room 366 ;)) I didn't enjoy the soft drinks at breakfast

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your comments about the cleanliness in the hotel, and the kindness of our staff will be passed on to our entire team. We have also taken in good consideration your... More

Palmela, Portugal
1 review
4 of 5 stars Reviewed 1 week ago

If you want to have a nice holidays with the family. The staff are really friendly specially during the meals in the restaurant. The night time entertainment is nice because every night is different. I suggest this hotel.

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay with your family in here. Your nice impressions about our staff will be passed on to our entire team. We hope to welcome you back whenever you feel like, Kind Regards, Sergio... More

Belfast, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Tenerife on the whole is pretty tacky, so I would advise not to visit if you are used to a high standard of expectations from holidays! I wouldn't go back to Tenerife after visiting this summer I found it was pretty tacky and not much to do, unless you enjoy drinking and sunbathing every day then it's not for you!... More

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like to thank you for spending your time in writing your reviews about our Hotel. We appreciate your honesty and sincerity in your comments. We feel also thankful of your positive views of our spa, and your general view of the Troya Hotel. On the other hand, we regret that our... More

Reading, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading most of the other reviews this will not be a lot different. It is a great hotel with very helpful and friendly staff. The food was good, the cocktails even better (you must try ALL of them) The night time entertainment was different one night there was a fashion show, next night a man with his bike riding,... More

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities, gastronomic offer, cocktails, staff, the evening entertainment, and our Spa, are very highly appreciated. It is true that on the... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel last week as all inclusive! All i can say is WoW! Its central to everything! The beach is just across the road! Entertainment in the hotel is pretty good, more for the children. There is always a stall of something to buy day and night in hotel! The food is very very good! The staff... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. All your comments will be passed on to our entire team. It will be a pleasure to welcome you back in the near future, Kind Regards, Sergio García More

Derby, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Returned on 26 of August from two weeks all inclusive holidays in that friendly hotel. That hotel is allocated in perfect location, next to the beach. A lot of shops, restaurants and clubs around. On reception very friendly staff, who know lot of languages. The room service on good level, our room was clean always. You get shampoo, shower gel... More

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. All your comments will be passed on to our entire team. We hope to welcome all of you back in the near future, Kind Regards, Sergio García More

Durham, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for 2 weeks, had 2 rooms, Staff were brilliant, hotel was clean and food was great, Staff all very friendly entertainment every night was varied and catered for all tastes. However go out of the gates and be prepared to be pestered by timeshare pests, people trying to get you on tours and shop owners trying... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your comments about the gastronomic offer, the cleanliness, and the general view of our Hotel will be passed on to our entire team. It is also interesting your review about... More

2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel was nice and clean but when it came to food I would not recommend. The all inclusive option is a money grabbing scheme. There is not all inclusive. They give you 5 options at the bar and none is a fruit or something fried and full of calories. After dinner that's it no food at all. The mini... More

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like to thank you for spending your time in writing your reviews about our Hotel. First of all, we appreciate your positive feedback about the overall appearance and the cleanliness of the Hotel. Regarding your impressions about the All Inclusive option, we would like to go into some details. We try... More

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Troya 4*
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas

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