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Hotel Troya

4.0 of 5 Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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Hotel Troya
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211 reviews from our community

Traveler rating
    60
    103
    37
    6
    5
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86
59
6
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Second visit and will stay here again- location is perfect - right next to the beach - Food always lovely - rooms clean-although staff in the dining room were not very friendly- need to learn to smile !!

Was this review helpful? Yes 1
Luxembourg
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just spent one week, all inclusive, in this hotel. Took the Alexander package including SPA. Everything was great. Our room on the upper ground, although a bit small, was really nice and newly rebuilt. The SPA was also very pleasant and we went there for one hour every day. The All Inclusive was perfect. Food was really good. The cocktails... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We would like to thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are pleased to hear that you liked the All inclusive and the Club Alexandre package, the taste of our cocktails, the location of the Hotel, the Spa, and most of all, the friendliness of... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

Good hotel, excellent position near shop, restaurants, bars, entertainment was very good at the pool side on Halloween. Like the clothes and jewery sales most days in hotel. Lovely spa.great indoor pool.

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your nice comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your comments will be passed on to our entire team. We hope to welcome you back in the near future, Kind Regards, Sergio García More

Leicestershire, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Loved our holiday here. Rooms clean and comfortable. Beach just across the quiet seafront but the pool and sunbeds are private enough to feel relaxed. Staff friendly and helpful. Food very good - plenty of choice at breakfast and evening meal (we went half-board). Rich mix of nationalities staying: we heard German, Italian, Dutch, Spanish, and English. Everyone seemed relaxed,... More

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities, location, gastronomic offer, and the kindness of our staff are highly appreciated. Thank you as well for the advice about... More

malvern, worcester, uk
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here back in September but i forgot to write a review before so here goes... The location is great with the beach just a stones throw away. The Main Water park is a 10 minute walk or a minute taxi ride away. The hotel it self was clean and tidy and the staff were nice and friendly towards... More

Was this review helpful? Yes 4
Europe
Top Contributor
55 reviews 55 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ex. Hesperia ,now repainted and partly renovated as Alexandre Troya. Small rooms ,and small balconies , Junior Suites - smallest ever ,but with 2 TVs ! You must pay 6 Euro/day ,if using fridge ! Position - one of the best in Playa Americas ,but really noisy environment : hotel music till midnight ,Veronicas till 4.a.m. ,but street and territory... More

Was this review helpful? Yes 6
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you first of all for writing your review about the Hotel Troya. We appreciate as well your good comments on our pool area, Spa, entertainment, free parking, and the food quality. This last point is one of the key points in order to accomplish our clients wishes, we feel happy to reach them in this case. In... More

Horley, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just back from a 7 night stay in October half term. All in all not a bad holiday. We stayed on a bed and breakfast basis. Upon arrival we were checked in quickly but I feel the reception staff could just give you a little bit more info about how things run at the hotel to avoid confusion later on.... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, First of all, we would like to thank you for spending your time in writing some lines about The Hotel Troya. We feel as well happy to hear that in general you could enjoy your holidays. Your good comments about the cleanliness of the Hotel and the rooms, as well as their comfort, the good position of our... More

rotherham
Contributor
20 reviews 20 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The day before we travelled we was told the hotel had overbooked our rooms and booked us in another hotel H10 ( which was very nice, the receptionist and taxi driver told us this is regular for the Troya to do so) for our first night. We arrived at the hotel on our second day at approx.12.30 along with other... More

Was this review helpful? Yes 4
Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were 10 days all inclusive. The AI drinks menu is quite extensive including cocktails, Bailey's and most other spirits and local beer. The food was really good, but don't forget they have to cater for different nationalities. However, there were plenty of English dishes available including sirloin steak, Pork chops, various chicken dishes, plenty of pasta dishes, salad, chips... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your detailed comments about the gastronomic offer and the AI drinks menu, the cleanliness in the rooms, the kindness of our staff, and the general view of our resort will... More

Bovingdon, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned yesterday from a week stay at the Troya. The hotel is spotlessly clean, in a perfect location with very generous sized rooms. There are lots of different nationalities staying there, but everyone seemed to be having a great time, and getting along well. My two children loved kids club and the mini discos, the ladies who ran them... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. All your comments will be passed on to our entire team. We are sure that our entertainment team will be happy to read them. We hope to welcome you back in the... More

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas

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