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Hotel Troya

4.0 of 5 Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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267 reviews from our community

Traveler rating
    71
    131
    49
    9
    7
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105
80
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at this hotel last New Year with our son and daughter in law and had a brilliant holiday that decided to return for this new year So this year went we flew out on Boxing Day and went with all the family 11 of us including 13 month old baby a 4 year old and a 7 year old... More 

Was this review helpful? Yes 3
Walney, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Thank you the hotel Troya for lovely stay. Hotel in a very central location clean rooms although a bit on the small side expected a larger room as we upgraded to the club Alexandra room as it included the wonderful spa & modern but small gym, otherwise you have to pay extra. Hotel reception , bar area was spotless with... More 

Was this review helpful? Yes 2
1 review
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Just got back from 2 weeks in the troya hotel from hell me and wife and 3 kids in 2 rooms 307 306 on 3rd floor where do I start the food u wood not give it to a dog red Turkey with seeds going true it ever ting els was really realy crap McDonald's for Xmas dinner and staff... More 

Was this review helpful? Yes 19
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Sirs, In reference to your comments, we would like to provide a reply, in order to better reflect the reality of your stay in our Hotel on Christmas holidays. First of all, your group of rooms, around 7 rooms in total, have left repeatedly all your children absolutely unattended and without any supervision at all. We are talking about... More 

Hurth, Germany
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was there with my wife. Food was very poor, it was like food from shelter for homeless people. There was lots of problem with order in all bulding. In my opinion it is overpaid hotel. I dont recomend this hotel to anyone.

Was this review helpful? Yes 7
tewtewd
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not going to go on and on but the ins and outs are; Hotel rooms are lovely although the bathrooms could do with some attention. Room cleanliness is average. Public areas are clean and generally very nice. Dining room was pleasant enough but not 4* standard. Food was very disappointing overall - lots of fish and I'm not a fish... More 

Was this review helpful? Yes 4
Iver Heath South Bucks England
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Don't be put off by the 'title' of this review. The staff here are very accommodating if they can be & the hotel is in a good spot if you want the madness of the strip. I personally had quite a noisy room to start off with & the room itself was very good but had to move as right... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guest, Thank you so much for your realistic and fantastic comment on Tripadvisor. For anyone who reads this review, you cannot imagine how close to reality are this impressions. Thank you very much again, and please receive our best wishes for the next year. We would love to have more people with your way of thinking in the Hotel... More 

Southampton, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Average 3* Hotel, I wouldn't rate it a 4* like it apparently is. Rooms okay, clean if you don't go looking for the dirt (tiles & toilet brush for example were bad). No kettle or T&C facilities in the room. I presume there is a mini bar / fridge - this was locked for the duration of our stay so... More 

Was this review helpful? Yes 2
Bradford, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A nice hotel with plenty of amenities let down by some basics.. Good selection of food although why a 4 star hotel doesn't heat the plates is a mystery. Reasonable bedroom with patio on 2nd floor. The bath was a disgrace with rough surface due to enamel wearing off. Towels very thin. No fridge. Christmas was somewhat underwhelming. Nothing special... More 

Was this review helpful? Yes 1
Vaasa, Finland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good experience, I really don't understand the people that complain about this hotel. Fantastic food with plenty of choice: lots of fish and typical canarian specialities like rabbit and papas arrugadas, at least 25 different dishes and side dishes to choose from, free sparkling wine at breakfast 3 times a week, rooms recently refurbished and just across the road... More 

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your kind comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed nearly every aspect of your stay here. All your comments will be passed on to our entire team. It is true that it can be very busy in the surroundings, and especially during the high season. We... More 

Plymouth, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

the location is good with easy access to beach and shops. the food was very poor and served on cold plates, when I queried this I was shown to a micro wave and told there aren't any plate-warmers. When I asked the breakfast cook for an omelette he said he can only fry eggs! and can't do omelettes. There was... More 

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like to thank you for spending your time in writing your reviews about our Hotel. We feel particularly worried of your feedback about our food standards, and mainly about your remarks about the technical anomalies in the bathroom, and as well with the towels. We will go through your remarks thoroughly,... More 

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#3 Spa Hotel in Playa de las Americas
#9 On the Beach Hotel in Playa de las Americas
#14 Luxury Hotel in Playa de las Americas
#21 Family Hotel in Playa de las Americas

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