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Hotel Troya

Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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1 room 1 guest
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478 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Martonvasar, Hungary
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First of all, I'd like to tell my opinion about the hotel: It's really enormous and nice. Rooms: I went with my family (mom,dad,cousin) and we were accomodated in 2 separate rooms. The rooms are very clean and are cleaned everyday, every room has tv,very big bed and a view of the ocean and it's beautiful. As the doors are... More 

Was this review helpful? Yes 2
Wales, United Kingdom
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I visited hotel Troya on a family holiday, i was very dissapointed with the service when we arrived, we were given the wrong room number and walked in with cases to a couple getting dressed in THEIR room. Rooms were average but filled with insects, i shared a room with the cast of bugs life. The food was awful and... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If you want to stand and wait at the pool/snack bar for 15 to 20 minutes for a drink or food then this is the hotel for you. The hotel clientele was mainly Spanish, who do not queue and tend to get served first even though you have been stood there for ages. The entertainment again was aimed at the... More 

Was this review helpful? Yes 6
Ashford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is in a beautiful location and looks lovely. The room is spacious and the daily service to the room is reasonably acceptable but the balcony never cleaned and the floors occasionally. There is an abundance of food. The icecream is excellent and the selection of foods good. But it seems like all the vegetables are smothered in oil... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes in leaving your impressions about the Hotel Troya on Tripadvisor. We are glad to see that you highlight the Hotel Troya for its beautiful location and its pretty appearance. It is nice to read that you find remarkable the room size, your good comments on the daily service, and also that you... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My partner and I spent 10 nights at the end of July at Hotel Troya all inclusive. The location was ideal for us as it was walking distance from the strip as well as the beach. The reception are was clean and had a lovely vanilla scent throughout our stay. Reception staff were pleasant. The food inside the restaurant was... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We are delighted to know that you have enjoyed a lovely holiday at our resort, as all of our team strives to offer the highest service standards in each of our activities. Also, your compliments... More 

Lisbon, Lisboa, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I just come back from one week at Troya Hotel, Canarias. I loved my holidays at Spanish Islands, as usual. Troya Beach is the best at Tenerife Sur. The Hotel is at first line of the Beach, very close actually. The standard rooms are perfect, all of it have view to the sea, the bad is really really good for... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your fabulous comments about the Hotel Troya on Tripadvisor. We are very happy to see that you find our location, the entertainment program, the kindness of our staff, the breakfast service and the appearance of the standard rooms remarkable. We wil take your impressions about the food into consideration, they will be a good tool... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Holiday was fantastic and will be back again,pool is great and entertainment was really good,the bar had abit of a wait but when on holiday I'm never in a rush,food was really nice and staff,didn't like the snotty lady on reception with short black hair very rude,but at the end of the day it's her fault she a battle axe... More 

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for leaving your impressions about the Hotel Troya on Tripadvisor. It is for us a pleasure to read that overall you had a fantastic holiday. Your good comments on our facilities, such as the pool area, the entertainment service or our gastronomic service, are really much appreciated. We hope to see you again in... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel with my boyfriend and 7 others. It is amazing, so family friendly and there is so much for the children to do round the pool. The hotel itself is absolutely spotless and the rooms are gorgeous. Had a fabulous view of the beach, everything perfect except for one thing the food, absolutely no choice for... More 

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for your visit, and for your good comments on the Hotel Troya on Tripadvisor. Thank you for defining us as a Family Friendly Hotel, for your good comments on the cleanliness, the appearance of the rooms, and their nice view of the beach. We feel sad to read that our gastronomic offer didn't meet... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Troya with my husband and 11 year old son from 11th-22nd August. On arrival in the transfer coach, the hotel looks great and well kept. Great location, right on the beach. Hotel lobby and corridors etc are really clean. Good selection of seating areas in the lobby and it's nice and cool. We were checked in by... More 

Was this review helpful? Yes 4
Cheadle Hulme
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I always read Trip Advisor before booking any hotel, and let me tell you we loved it... Reception staff, attentive and very helpful. There was one girl (cannot remember her name) but she spoke perfect English (as did the other staff) and I heard her speak fluent French too, it's a shame that sometimes we don't make the effort.. But... More 

Was this review helpful? Yes 6
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