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4.0 of 5 Hotel   |   Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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A recent review
3 of 5 stars reviewed yesterday
ChiccoMrp
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590 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Location , swim pool and reception curtesy the highest points of this well located hotel in the middle of the buzzy las Americas . Forget about food - mediocre quality for a 4 star - , room cleaning service close to poor , internet only works close to the reception desk . Overall just ok but definitely over rated for... More

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South Shields, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Upon arrival at Hotel Troya I was satisfied straight away. The staff are all courteous and friendly and very attentive to your needs and speak a great multitude of languages. The room was spotless and provided all the amenities that you would expect for a room for two for a week. We stayed all inclusive in one of the Alexandre... More

Review collected in partnership with Low Cost Holidays

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Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Me and my boyfriends have just returned from this hotel Last night. When we booked this hotel I checked the reviews and some worried me. I didn't need to worry at all!! I don't know how anyone could give this hotel a bad review. The rooms were spotless ad the view we had of the sea was perfect. The food... More

Was this review helpful? Yes 3
Stoke-on-Trent, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Me and my mum went to hotel troya for a weeks holiday, we wish we could of stayed longer. We arrived on the tuesday got into our room, which was lovely, clean and tidy. We put our suitcases in the room then went srtaight down for our evening meal, as they served until 9.45pm, which was great. The staff were... More

Was this review helpful? Yes 5
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Could not fault one single thing. When we arrived was greeted by a polite man on reception asked us if we had a nice flight which was nice. Got to our room and wow it was like we had been upgraded the view was amazing and the bed was huge!!! Comfiest bed ever. Very clean modern room, cleaned every single... More

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Troya as a family of 4, children aged 10 and 7. Check in was quick and the receptionist was polite and helpful. We were in a room on the 2nd floor in the an annex to the side of the main building, the room was fine, big enough for the 4 of us but the balcony... More

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Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We are delighted to know that you have enjoyed a lovely holiday at our resort, as all of our team strives to offer the highest service standards in each of our activities. Also, your compliments... More

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the troya bed and breakfast, upgraded our room to the Alexandre online before visit. The upgrade is well worth it for the excellent spa. Made breakfast a few times, selection of food. One bad point every morning before 9 o'clock all sunbed had towels on and were not used till later on. So If you want a sunbed... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities offer are highly appreciated, as it is due to the effort and dedication of our staff, that we are able... More

Bolton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't be mislead by the grandeur of the drive way and entrance. Beautiful hotel. Spotlessly clean. Food boring. Apart from one night each week it was Hake, chicken and pork every night. Breakfast - sausage and bacon cooked then just put in large containers with the fat. No one cooking fresh omelettes. Only eggs are fresh. Not a good salad... More

Was this review helpful? Yes 1
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We feel particularly worried of your feedback about our food standards, and mainly about your remarks about our staff. The Troya Hotel has been traditionally a resort where the customer service is the first priority.... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited this hotel in June 2014 & would be more than happy to go back.Good points, clean & tidy hotel, food was good with a lot of choice, location couldn't of been any better with the Beach right outside the hotel & the strip less than a 5 min walk. Bad bits are most of the staff are rude... More

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, We would like, first of all, to thank you for the time you've spent to write your reviews about the Hotel Troya Tenerife in Tripadvisor. We're pleased to know that your experience has been generally positive. We would like to let you know that your comments will be seriously considered, in order to improve our services. The Troya... More

Milton Keynes, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i stayed at Troya hotel within the month of june 23rd to the 30th. My experiance was fantastic, the hotel was very clean and the atmosphere was great. staff were very friendly and could have great chats with them. the food was good there was always a massive choice and the drinks were fab. the only problem i had was... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Jazzmin, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities and gastronomic offer are highly appreciated, as it is due to the effort and dedication of our staff, that we... More

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Troya 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Tingo, Otel, HotelsClick, Hotels.com, Despegar.com, BookingOdigeoWL and Venere so you can book your Hotel Troya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Playa de las Americas #12 On the Beach Hotel in Playa de las Americas #17 Luxury Hotel in Playa de las Americas #39 Top resorts Hotel in Playa de las Americas
Hotel Class
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 
Number of rooms
318

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