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Hotel Troya

4.0 of 5
Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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340 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Moscow, Russia
1 review
5 of 5 stars Reviewed 3 days ago NEW

My family and I stayed for a week in April. Actually we been at this hotel twice because of the great location and fantastic sea view. The food was good. Service was friendly. The hotel is clean. Car parking is free. There was a nice SPA center.

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Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. All your comments will be passed on to our entire team. We hope to welcome you back in the near future, Kind Regards, Sergio García More 

County Durham
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

We've just returned from a weeks stay at the Troya which was supposed to recharge our batteries and be relaxing. We had a good start. Check in was easy, with happy reception staff who explained everything well. Then we were shown to our room and as I'd previously emailed to let them know we were celebrating our anniversary we'd been... More 

Was this review helpful? Yes 6
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some time in writing some words about your experience at the Hotel Troya in Tripadvisor. We appreciate your kind comments about the reception staff, the warm welcome that you received, and as well the complimentary detail that you had on your arrival. Unfortunately, there have been several facts that you have highlighted as negatives.... More 

Akureyri, Iceland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for a week in March. We did the AI and were very pleased. The food was good and had great variation especially for theme dinners. Service was friendly and with a smile. The hotel is clean and spacious. The only thing I would change is the computer system the waiters have to use. So many... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your nice words about the Hotel Troya in this website. It is very satisfying for us to know that you appreciate the quality and the variety of our gastronomic offer, the good service of our staff (one of our best values), and the cleanliness of our complex. We will take into consideration your comments about... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My boyfriend and I have just returned from a 5 night stay at Hotel Troya. We decided to stay at the hotel on the all inclusive deal. The breakfast was good but apart from the first day we ate out every other day as the food was not great and we really are not fussy eaters! The room was clean... More 

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for sharing your review in Tripadvisor. We have been reading carefully your comments. Your good impressions on the breakfast, cleanliness of the room, kindness of our staff, our location, the variety of entertainment activities of the pool, and the good soundproofing of the rooms, are very much appreciated. We regret to read that the towels brought... More 

Ardee, Ireland
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed here on half board basis on 4 occasions we find the staff very friendly and helpful. The food is always excellent and they offer a very wide variety. There is entertainment at night around the bar. It is in close proximity to the beach and other amenities and the seafront walk is just across the road.

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay here, and specially the friendliness of our staff, the good quality and variety of the food, the entertainment, and our privileged location. All your comments will be passed on to our entire team.... More 

Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel troya 10 days in march and we loved it! Hotel is ok and the food is great! Spa facilities can save your holiday in a cloudy day, aswell if the wind is strong! Location is perfect for the beach or for a walk to playa de las americas! All the staff is working hard traying... More 

Was this review helpful? Yes 4
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your excellent comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed all the aspects of your stay in our Hotel. Your comments recommending the Club Alexandre premium package, and the general view of our resort are really much appreciated. Thank you as well for your support, this is... More 

Wigan, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I have just returned from 8 days of all inclusive at the Troya. It was okay, but nothing more. Food was reasonable but didn't have a huge selection. We had 7 breakfasts, a couple of lunches and 4 or 5 dinners and always found something decent but never anything jaw-droppingly tasty. The bars were under staffed and... More 

Was this review helpful? Yes 5
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for writing some lines about your experience in our Hotel. We are happy to read that you find the food quality reasonable. Your good comments about the swimming pool facility, and as well about the good value for money, are very appreciated. We are going to take into consideration your impressions about the food variety and... More 

Longfield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a week from the 21st March for one week Half board, the breakfast was good and always lots of hot or cold food available, we were able to either have lunch or evening meals again again lots of choices available, the room was clean and quite on the 1st floor, we also found there... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed March Overall a nice hotel all staff friendly and efficient All areas very clean, location good if beach is what you want but be warned Veronicas very close, we witnessed lady having bag grabbed close to hotel (apparently very common but taxi drivers, locals and police not to concerned) Would have spent more but was uncomfortable with the cash... More 

Was this review helpful? Yes 4
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good points: * Close to beach. * Plenty of sunbeds. * Rooms cleaned daily. Bad points: * Need to be all inclusive to use the water machine located in the bar area. * Breakfast needs to sorted - Soggy tasteless pasties. * Room didn't get any sun and was next to a gas machine that made a buzzing noise all... More 

Was this review helpful? Yes 2
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