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Hotel Troya

Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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Hotel Troya
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317 reviews from our community

Traveler rating
    79
    151
    66
    11
    10
See reviews for
115
104
11
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (317)
  • Mar-May only
    (72)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (74)
All months
Portsmouth hampshire uk
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

was not impressed with this hotel good location but very few English people . Jack the Rep came to do the meeting and there was only two of us there , He said in all there was 24 English in the hotel , NO dress code at dinner just come in in flip flops and any old shorts and a... More 

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guest, Thank you for the time you have spent in writing your review in tripadvisor. As you mention, the Hotel Troya is not only focused on the english market, but also in a wide range of nationalities. We are a complex actually opened to a varied type of cultures and countries, and depending on the season, there is a... More 

Darlington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I booked this hotel after reading some good reviews on trip advisor for myself and a group of friends for my 50th birthday. When we arrived our group was split in two. Myself and another couple had been double booked due to a new IT system installation. After my wife stepped in and negotiated an acceptable resolution we were moved... More 

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for your nice words about the Hotel Troya on Tripadvisor. We regret that due to a new IT system installation you had to stay in our neighbor hotel on your first evening. However, we are happy to read that you had an overall very pleasant vacation time in our Hotel. We really appreciate your... More 

Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

High Points very close to beach and walks along shore either west or east. Clean and tidy hotel. large selction at meal times. Friendly staff. Breakfast cereal with seeds was great as was fresh bread. Evening entertainment quite good and varied. good swimming pool. Low Points poor room furniture. no electric kettle for basic tea or coffee as this is... More 

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Abergele, United Kingdom
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice hotel but chose a high floor to enjoy good views. If you choose the side facing veronicas you get sun all day and beautiful views but be prepared for the boom boom noise at night time !If you chose the opposite side it is quieter but gets no sun.rooms very basic we took a upgrade for 8 euros each... More 

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Hereford, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We chose this hotel due to the fab location right on the lovely Troya beach and by Papagayo beach bar one of our favourite places in playas. We stayed bed and breakfast as like eating out at all the fab restaurants in the resort. As you walk into Troya you encounter a lush coconut smell in the lobby areas ....the... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Stayed here a few months back, have read the last few reviews, they must have been written by the management! The food was the worst we ever had in all the years of going to the Canaries,we go 3 or 4 times a year.Yes we did have the turkey...well we looked at it, I would not have given it my... More 

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Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

For the size of this hotel we found a very friendly atmosphere. Great food, clean with great amenities. Would certainly go back. Lovely area for walking and plenty of entertainment if wanted. Great bus service and inexpensive taxi service if required.

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you very much for your excellent comments about the Hotel Troya in Tripadvisor. Your good impressions on the atmosphere, the food, our facilities and the surroundings are very much appreciated. It will be a big pleasure to welcome you back, Kind regards, Sergio García More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we are just back from a holiday at the troya hotel and had a great time.some people have made comments about the turkey not being cooked right,it is rolled meat so you have some breast meat as well as leg meat so it looks raw but it is just dark meat.someone said one of the soups was cream of vegetable... More 

Was this review helpful? Yes 1
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for your nice review about the Hotel Troya on Tripadvisor. Thank you as well for clearing up some details about our gastronomic offer, they are much appreciated. Please receive our kindest regards, it will be a big pleasure to welcome you back at our Hotel. Sergio García More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Me and my family are normal not fussy at all.first review I have ever done . Only because I don't want any1 like us to be disappointed.we have 3/4/5 holidays per year just depends .we know what allinclusive is and this hotel is far from it.hotel is clean and tidy our room smelly like a drain was open it would... More 

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Prestwick
Contributor
13 reviews 13 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week with my partner & our 4 year old son. Hotel rooms are nice. We decided before we went to upgrade to a Club Alexandre room - I suppose more for try view (a pool & sea view) rather than for the use of the spa facilities. As it turns out, with having a 4 year... More 

Was this review helpful? Yes 1
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