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4.0 of 5 Hotel   |   Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
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A recent review
5 of 5 stars reviewed yesterday
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132 people have reviewed this hotel

Traveler rating
    35
    66
    23
    5
    3
See reviews for
50
41
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed in this hotel last week as all inclusive! All i can say is WoW! Its central to everything! The beach is just across the road! Entertainment in the hotel is pretty good, more for the children. There is always a stall of something to buy day and night in hotel! The food is very very good! The staff... More

Was this review helpful? Yes
Derby, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Returned on 26 of August from two weeks all inclusive holidays in that friendly hotel. That hotel is allocated in perfect location, next to the beach. A lot of shops, restaurants and clubs around. On reception very friendly staff, who know lot of languages. The room service on good level, our room was clean always. You get shampoo, shower gel... More

Was this review helpful? Yes 3
Durham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 2 weeks, had 2 rooms, Staff were brilliant, hotel was clean and food was great, Staff all very friendly entertainment every night was varied and catered for all tastes. However go out of the gates and be prepared to be pestered by timeshare pests, people trying to get you on tours and shop owners trying... More

Was this review helpful? Yes 1
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your comments about the gastronomic offer, the cleanliness, and the general view of our Hotel will be passed on to our entire team. It is also interesting your review about... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel was nice and clean but when it came to food I would not recommend. The all inclusive option is a money grabbing scheme. There is not all inclusive. They give you 5 options at the bar and none is a fruit or something fried and full of calories. After dinner that's it no food at all. The mini... More

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like to thank you for spending your time in writing your reviews about our Hotel. First of all, we appreciate your positive feedback about the overall appearance and the cleanliness of the Hotel. Regarding your impressions about the All Inclusive option, we would like to go into some details. We try... More

Ferryhill, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

stayed 2weeks all inclusive from 2nd august - 16th august, The hotel is in the perfect location, beach straight over the road, a few minutes walk from shops and restaurants. veronicas strip just up the road, we couldnt hear any noise from this as we were in a family room on the other side of the hotel. the rooms are... More

Was this review helpful? Yes 1
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities and gastronomic offer are highly appreciated, as it is due to the effort and dedication of our staff, that we... More

Huddersfield
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel troya was a last minute holiday for my daughters and myself and probably the best we've ever had x The hotel rooms were extremely clean as were all hotel areas ie reception, pool area . Staff were friendly and polite x I would recommend this hotel to anyone and will be booking again in the future x

Was this review helpful? Yes 1
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on Tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed every aspect of your stay here. All your comments will be passed on to our entire team. We hope to welcome you back in the near future, Kind Regards, Sergio García More

Sheffield, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 2 weeks All Inclusive 31 July - 14th August The hotel is in a great location for bars,restaurants shops and the beach is across the road we went by taxi to Fanabe,Puerto Colon and Los Cristianos for 5 - 7 euros. The grounds and gardens are well kept and during our stay were always clean. Our room was on... More

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Carol, Thank you for the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on our facilities and gastronomic offer are highly appreciated, as it is due to the effort and dedication of our staff, that we... More

Gloucester, England, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

lovely hotel, stayed here for a week between 1-8 august. on arrival reception man was very welcoming. cleaners and waiting staff are not so friendly. As this hotel is situated right in the middle of playa de las Americas it can be very noisy at night. The only problem I found with this hotel as well as others is that... More

Was this review helpful? Yes
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, From the Hotel Troya Tenerife we would like sincerely to thank you for spending your time in writing your reviews about our Hotel. We feel happy to know that your general view of our Hotel is very positive. We feel particularly worried about your remarks about our staff. The Troya Hotel has been traditionally a resort where the... More

Gravesend, United Kingdom
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very impressed with this hotel As we had upgraded we were entitle to free use of the spa, which we used Staff friendly Meals very good Room was clean and modern Only downside was as room was on front we heard noise from clubs until 4.30 am

Was this review helpful? Yes 3
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear customers, We really appreciate the time you have spent in sharing this excellent review of Hotel Troya Tenerife on TripAdvisor. We are delighted to know that you have spent a lovely holiday at Tenerife. Your compliments on every single point are vey motivating. We are looking forward to welcoming you again at our resort. Kind regards, Sergio García More

Hornsea, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we stayed at the Hotel Troya mid july one week all inclusive and found it very clean, modern and very good value for money, no it wasnt perfect but what hotel is with a 4* rating?? first the good points: a good choice of breakfast, lunch and dinner and staff are very quick to take your drinks order while you... More

Was this review helpful? Yes 2
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear Guests, Thank you for your comment on tripadvisor about the Hotel Troya Tenerife. We are happy to hear that you enjoyed many aspects of your stay in our Hotel. Your comments about the gastronomic offer, the cleanliness in the rooms, and the general view of our resort will be passed on to our entire team. We have also taken... More

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Additional Information about Hotel Troya

Address: Avda Rafael Puig Lluvina 2, 38670 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Troya 4*
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Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Playa de las Americas #10 On the Beach Hotel in Playa de las Americas #14 Luxury Hotel in Playa de las Americas #20 Family Hotel in Playa de las Americas #23 Romantic Hotel in Playa de las Americas #28 Top resorts Hotel in Playa de las Americas
Hotel Class
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 
Number of rooms
318

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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