Just back from 2 weeks at the Vulcano, and can only rate it as an average hotel.
On arrival, our superior room was room 20....absolutely no sunshine whatsoever. Went to reception and met a lady in the queue who suffers from vertigo and had been allocated a room on the 3rd floor, so we arranged our own swop via reception...
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Dear Sir,
Thank you very much for writing your review on Tripadvisor regarding your recent stay at Spring Hotel Vulcano.
We are very sorry to hear about the inconveniences you experienced and to know that the room you were allocated during your recent stay with us was not up to your expectations, we are pleased to hear that a change...
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We enjoyed our stay once again at the Vulcano. The standard of accommodation, food and sevice at this hotel is excellent. One complaint though we usually enjoy a meal at the pool bar the odd lunchtime. This time the food and service we got there were terrible and not just for us but other customers too. The simple order was...
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Dear Sir / Madam,
First of all I would like to thank you very much for sharing with us your disappointment. I am very sorry to hear about the issue you had with the food at the pool bar
Regarding your particular comment about the change, we beleive it is a geniune mistake. Nevertheless, we have discussed these issues with...
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We have stayed in sister hotel Bitacora for over 13years sometimes twice a year but last year we decided to stay at Vulcano. Best holiday for a while found it more relaxing probably like myself there were a lot more older clients there so nothing was a rush.Definately not for families with children Bitacora more suited and more up to...
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Dear Madam,
Thank you so much for taking the time to write your review.
We are glad you enjoyed you stay with us, and look forward to your visit, sometime in the near future.
Best regards
Community Manager
Spring Hoteles
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Stayed here for a week in January 2012 and although the hotel is of a good standard there is an area that could be improved and that is the service in the bar.
We went in and tried to get a drink but were ignored by each of the people serving drinks to the tables. It turns out that they...
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Dear Sir,
Thank you very much for taking the time to review your stay.
Regarding your particular comments about the Bar, we have discussed the bar issues with the Head of Bars to review manpower and rosters.
We look forward to your visit sometime in the future.
Best regards
Community Manager
Spring Hoteles
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has anybody stayed in a premium room in the vulcano hotel,is it worth the extra cost or can you recommend it
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Dear Sir,
Thank you very much for your interest in our Premium Rooms.
In answer to your question, these are the rooms that were previsouly called Junior Suites and the are very spacious, allocating up to 3 persons. There are 6 of them and and are situated at the corner of the hotel facing the pool. The supplement for this...
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Actually writing this in the airport on the way back from 1 week at the Vulcano.
Usually we stay at the sister hotel Bitacora but, after being a little let down last year, thought we'd give the Vulcano a shot.
Overall, no great concerns. The hotel is what it is, a typical Tenerife 4 star that offers good surroundings, decent...
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Dear Sir,
Thank you so much for taking the time at the Airport to write such a thorough review, we really appreciate all your comments.
We are glad that you were not dissapointed at your stay in Hotel Vulcano and look forward to welcoming you sometime in the near future.
Best regards
Community Manager
Spring Hoteles
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Arrived New year's Eve and even though we were the only couple checking in the Reception Staff were miserable and unwelcoming. No offer of showing us to our rooms but just handed our room key then you were on your own. No hotel or helpful information given whatsoever.
There is just one bar in this vast hotel and to try...
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Dear Sir,
First of all I would like to thank you very much for sharing with us your disappointment. I am very sorry to hear that your recent stay with us was not up to your expectations.
We are now taking every possible measure to prevent such instances from recurring and to keep the high standard and service that have...
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We stayed in a Superior Twin with pool view which I recommed you book if possible. 2 small bottles of wine and a Fruit and Nut snack was awaiting us and was a nice touch.
The room was large with a large flat screen TV, showing the main UK channels. A safe is available in the room for a returnable...
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Dear Sir,
Thank you veru much for your kind comment.
We are glad you enjoyed your stay at Spring Hotel Vulcano and look forward to seeing you, sometime in teh newar future.
Bes regards
Community Manager
Spring Hoteles
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We stayed in this hotel, three years ago, over the same New Year period. It is located in a quite district about a five minute leisurely walk to the beach. Overall the hotel is quite good. Great choice of food. The staff, are both friendly and efficient. The hotel ensures that you enjoy the New Year celebrations. Most people staying...
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Dear Sir / Madam,
Thank you very much for your review.
We are pleased to hear that you decided to come back to the hotel to spend New Year.
In answer to your comment, the Free Wifi in the recepcion area of the hotel, it is good enough to check your emails of visit your Facebook account. For other uses,...
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we have stayed in many hotels in tenerife but this is still the best ,ok the hotel reception area furniture is a little tired and you could find one or two other things to find fault with but overall the vulcano is still, THE BEST..
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Dear Sir,
Thank you very much for your review, and for considering our Spring Hotel Vulcano, still the best!!!
We look forward ti seeing you soon and wish you, in the meantime a Happy New Year.
Best Regards
Community Manager
Spring Hoteles
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