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Mediterranean Palace Hotel (Mare Nostrum Resort)

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Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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1 room 1 guest
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Mediterranean Palace Hotel (Mare Nostrum Resort)
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1,773 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Mediterranean Palace Hotel (Mare Nostrum Resort)
See the most recent reviews
Dromore, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 30, 2013

Loyal customers to this hotel but very disappointed this year. Room not cleaned well daily. (Wine glasses lay for 3 days without being washed or touched). One small bar of soap for the whole week. Rooms have not been updated since hotel opened 25 years ago. Had to pay 32.10 euro to keep room on for late flight home even... More 

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Pat D, Thank you very much for sharing with us your dissapointment. I´m very sorry to know that some aspects of the service provided have not been up to your expectations. Your comments show that processes that are perfectly defined have not been followed up properly by our cleaning staff, having as a consequence deficiencies that we can not... More 

wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 27, 2013

Stayed at the Med from 14th-25th June,another lovely stay in a pool view room. We stayed bed and breakfast as there are so many excellent restaurants around the hotel to suit all tastes. The only problem that we had was that there seemed to be many guests staying there who have no manners and also despite there being signs not... More 

Was this review helpful? Yes
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Weelie, Thank you very much for taking the time to share here your comments. I´m happy to read that you have enjoyed your holidays in spite of the annoyance of other guests who apparently did not respect the non smoking advertisements. Please, accept our most sincere excuses for the inconveniences this might have caused you. Do not hesitate to... More 

Wallasey, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 24, 2013

Went June 9th to 20th weather was excellent only two cloudy mornings . Always stay Bed and breakfast .I like plenty of fruit and there was always a good variety ,there is a lot of other good quality food with plenty of choices . I have travelled a lot on business all over Europe and at good hotels and the... More 

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Phil W, Let me thank you for the time invested on writing such a long report regarding your recent stay with us, much appreciated. I´m happy to know that once again you have enjoyed the service provided and the surroundings, which, as you say, improve each year. Although we know our rooms would do with a refurbishment, we intend... More 

Waterford, Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 23, 2013

my flight home was cancelled so i was put up in the Med. Palace for the night. the reception staff were o.k . the room certainly wasnt 5 star and needs updating. all it had was a bed(a big one) a tiny t.v and a bathroom. the roon was very cramped also. Breakfast was nice but it needs to be... More 

Was this review helpful? Yes
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear James T, Thank you very much for your comments about your short stay with us. I am sorry to know that the general impression about our services and facilities has been negative, maybe partially due to the few hours spent in our hotel. I wish you had had the chance to visit the resort and try the different services... More 

ashby-de-la-Zouch, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 23, 2013

We have been to Tenerife (Arona) 6 times in the last 10 years as we love the weather, food varieties and location. We have stopped at the Med Palace our last two visits as it just enhances all of this! The location is superb. Right in between Los Cristianos Bay and Playa de las Americas so great access to the... More 

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear fa11ows, Thank you very much for taking the time to write such a detailed feedback. I´m glad to read that your general experience while in the hotel has been positive and you have enjoyed various aspects of our service and facilities. As you have perfectly noticed the hotel is focused, among others, on families with children. For this reason... More 

Manchester, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 20, 2013

We have been holidaying in Tenerife over the past 30 years and decided to return once again to celebrate our 40th wedding anniversary, The Mediterranean Place is our choice having holidayed there some 8 times previously. The hotel is first class, is always clean, staff from the front desk to the house maids are always helpful and pleasant, breakfast are... More 

Was this review helpful? Yes
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear David f f, Fist of all let me thank you for taking the time to share here your impressions about your latest stay with us. I am happy to know that we have somehow contributed to the success of your 30th wedding anniversary and we are very honored to be part of the celebration. Let me take this chance... More 

borntoholiday67
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 17, 2013

Looks a lovely hotel but very basic once inside. Dining room like a canteen. Not much choice at breakfast. Was like a free for all. Pools freezing. Rooms basic. Moved rooms as was on the front of hotel and was extremely noisy from one for the bars so spoke to reception and was moved to quieter room on the side.... More 

Was this review helpful? Yes 1
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear borntoholiday67, Thank you very much for your feedback. Unfortunately it is not as positive as we would like it to be but I hope that you have still been able to enjoy your holidays in spite of the few points mentioned by you. Although we offer more than 130 different elements at breakfast each day, it seems that not... More 

Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 16, 2013

Stayed here with my 5 yr old in Feb school holiday .Rooms are so old fashioned and need major refurbishment .The pool area is terrible ,broken tiles,rundown area. Great location but think hard before spending your money here ,much nicer hotels in Tenerife.

Was this review helpful? Yes 2
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Adele D, Thank you very much for your short but clear report. I am sorry to know that our facilities have not been up to your expectations. We have the intention to carry out a full refurbishment of the rooms as soon as possible, adding new and useful elements that will make our guests stay more pleasant. Regarding the... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 13, 2013

I just fell in love with palace first time I've seen it.pool is beautiful, I enjoyed every minute spent there. Rooms weren't too bad, anyway we only slept there as there was so many things to do so many places to visit (restaurants :) yummy) as the location was great, few steps and we got Spanish restaurant which was lovely.... More 

Was this review helpful? Yes
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Lidi27, Thank you very much for your lovely comments. Reading that a guest has spent here the best holidays of her life is just the most we could ever be asking for and it goes far beyond our expectations. Now we have the difficult mission of keeping our service up to your expectations and memories, and I hope that... More 

clwyd north wales
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed June 12, 2013

We booked this hotel in 2012. Lovely check in staff. Then reviews were being put on and we thought OMG,what have we done,we no the area well and we use accommodation mainly as a base. Like people have said the hotel needs some TLC,they are celebrating 25yrs this year. We were pleased with the position of our room we asked... More 

Was this review helpful? Yes
Esteban Sedano C, Director General at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear finney, Let me thank you for the time invested on writing such a long and detailed feedback. I´m glat to read that you have enjoyed most aspects of our service and I hope to have the opportunity to welcome you back soon. This hotel is focused on families and this is the reason why we try to offer them... More 

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