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Mediterranean Palace Hotel (Mare Nostrum Resort)

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Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
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1 room 1 guest
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Mediterranean Palace Hotel (Mare Nostrum Resort)
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1,779 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
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Gibraltar
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

lovely rooms and very clean rooms with pool view the best they had helpful staff the food excellent good location for shopping and lots of restaurants lovely for honeymoon couples the beach is just metres away too

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Hamilton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Guys Just back from a weeks stay. What can I say. Relieved and actually pleasantly surprised. We where quite anxious before arriving due to the comments in here, but they where far from the truth in our experience. Check-in Very slow, waited 50 mins as reception allows other guests to interrupt whilst checking guests in. Room We had asked for... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Hotel was stunning! Sooo clean! Staff were amazing! Ecspecially with my baby who has a dairy allergy. So much choice at breakfast with allergen info! Pool is huge, clean, plenty of beds in the morning! Rooms were spotless everyday. Would 100% return tomorrow if i could! Cant thank the hotel staff enough, so friendly and helpful.

Was this review helpful? Yes 1
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My family traveled to the south of the island from a 3 star hotel, to stay in the '5 star' Mediterrean palace and wished we'd stayed where we were. On entering our rooms we were taken aback with the standard of the decor which looked decades old. Ancient curtains / bedspread, 20 yr old box TV / wafer pillows /... More 

Was this review helpful? Yes 2
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Derryrhumba, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a remodeling... More 

Doncaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel is in excellent location but not had any investment in the property for years and the rooms should be given 3 star ratings. Staff are helpfull and pleasant but despite the manager happily telling everyone the rooms are being slowly upgraded, there was no sign of any activity when we were there. Had intermittant wifi and a square crt... More 

Was this review helpful? Yes 2
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Antony B, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a... More 

Kettering, United Kingdom
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We visited the MP in August 2015 following numerous visits to the same hotel complex in the past and with a good idea of what to expect. The Mare Nostrum resort comprises three hotels, MP, Cleopatra and Sir Anthony. We have often been residents of the Cleopatra hotel and this is internally linked to MP and the facilities, restaurants, spa,... More 

Was this review helpful? Yes 1
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear SiJo2011, First of all I must thank the dedicated time to send us your comments about your stay at the Mediterranean Palace Hotel. We are pleased that you have received good service by our professional team and feel that I will transmit your comments to the different departments you mentioned. Regarding the comment of the WIFI, we have to... More 

London, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good hotel in a very good location. No doubt when it was built 25 years ago it probably was 5* but not by today's standard. Would give it a 3 or 4 Stars. The location is great. You come out from the front straight onto a promendae of shops and restaurents. so everything is on the doorstep.... More 

Was this review helpful? Yes 3
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear Tina778, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding the comment of the sunbeds of the beach, I inform you that they are property of a private company and depend... More 

BASINGSTOKE
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very worried about this hotel from all the previous trip advisor's comments, and before I arrived I had sent many emails asking various question’s , all of which were answered very promptly and polity and answered my questions in full. I was trying to get an upgrade for the room to ensure I had the best I could... More 

Was this review helpful? Yes 12
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear sdenny, First I would like to thank having written us so nice comment and share it with other travellers of TripAdvisor. I am glad to know that your stay with us was outstanding and believe me that I have to thank you all the comments made. It makes us truly happy to see you having had an enjoyable holiday... More 

Coatbridge, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel would have been great in its day but needs refurbished in the rooms Our air conditioning leaked for the full holiday so had to leave a towel on the floor also ceiling was black and mouldy Food at breakfast was good Pool area and other facilities were very good staff were friendly and helpful I would return to this... More 

Was this review helpful? Yes 1
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear James B, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

When booking this hotel that cost nearly £1500 for half board, we thought it would be worth every penny after the photos we had seen. However, the food is poor, the room we had was poor, the bed was rock hard and hurt our back. The wardrobes in this room made our clothes smell so bad we had to go... More 

Was this review helpful? Yes 3
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel (Mare Nostrum Resort), responded to this review

Dear McCauley S, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. Regarding your comment about the rooms, we are aware that they need a change and that is why we started a... More 

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