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Axel Beach Apartments & Lounge Club - Maspalomas

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Avda. Tirajana no 32 (Entrada por Calle Timple) - 35100, 35100 Playa del Ingles, Gran Canaria, Spain
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Axel Beach Apartments & Lounge Club - Maspalomas
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Axel Beach Apartments & Lounge Club - Maspalomas
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573 reviews from our community

Traveler rating
    288
    169
    79
    28
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St Peter Port, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for a week in one of the pool view apartments. Albeit a partial view of the pool from our room, it was still better than being on the other side which faces a very busy main road, so if y want peace and quiet pay that little extra. The staff were all very friendly and housekeeping was generally... More 

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Sussex
Top Contributor
93 reviews 93 reviews
33 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The actual apartment was rather basic with very dark grey drab décor. The bathroom was dated and had a grubby appearance, and the shower wet the entire floor, the bottom of the bathroom door was actually going rotten. Sofa and table were both covered in rather unpleasant grey vinyl. Towels were cheap, rather grey and made from some cheap synthetic... More 

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AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Steven, I deeply regret that your experience was not of your total satisfaction this time, I appreciate your constructive opinion. We are 24 hours at the disposal of all our guests, but in this case in front of the requirement of a economic compensation in exchange for not writing a bad comment in this chanel we were so sorry... More 

London, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic two week holiday! We have stayed in many places of varying quality in Playa del Ingles and Maspalomas but this raises the standard. Bringing the essence of the Axel Brand to a beach holiday venue. While not the full Axel experience it's also not the same price tag making a two week stay affordable. Staff are wonderful.... More 

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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Unfortunately, my holiday budget did not allow me to stay in these lovely, pricey Apartments, BUT me and my friends really enjoyed the Sky Lounge Club (situated near the pool), the outdoor pool, jacuzzi, sauna & steam room facilities for an afternoon. They charge Eur 10/person to use these facilities. This gay hotel is heterosexual friendly and they often have... More 

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AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Customer, Thank you very much for your comment about Axel Beach Maspalomas. Your opinion it is very helpful for us and we really appreciate you take your time and give us your point of view about us. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of... More 

Southend-on-Sea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here seven times since it opened in May13 this really is the best gay hotel on Gran Canaria we used to stay at Los Almendros but it has gone down hill since the old manager Raymond left in Dec12 and I wouldn't recommend anyone to stay at Los Almendros since Axel has been opened. The customer service at Alex... More 

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AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear James, Thank you so much for your great opinion! We greatly appreciate the magnificient rewievs and the confidence you have placed in us as Axel Beach. We always try to offer the best service to our guest and I am pleased to read that the treatment you received from our employees was to your liking and that they could... More 

Manchester, England
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is better than your average Playa hotel and definitely better than most of the accommodation in the area aimed at the gay traveller. Pool area is nice with plenty of loungers, great music, good bar/food service (if a little expensive) and the staff are all friendly. Rooms are good, not great but good, and if you can afford to... More 

Was this review helpful? Yes 2
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, Thank you for your great comment about Axel Beach Maspalomas!! i'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Thank you too for... More 

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came for a week in the sun with friend. Have stayed previously and this stay compares favourably. Although we couldn't have the poolside room we had booked immediately this was explained and compensated with free breakfasts and drinks while we were in the streetside view room and free safe for the entire week. Pancho did a good job at resolving... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Cristina Cañas General Manager... More 

Turku, Finland
Top Contributor
62 reviews 62 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I must admit that first impression was a bit disappointing, but after we had settled everything went very well and we really enjoyed staying here. Everything in the room was clean and in good condition. The cleaning was superb. Finally a hotel without screaming kids. The pool area was nice, a big gym was available and the staff was very... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Beach. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat with us and be part of Axel hotels. Hope to see you soon... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On our 3rd visit to the fabulous Axelbeach, only gets better and better. As per previous visits, the Staff are amazing lead by the lovely Cristina, always welcoming and only happy to make our stay always special. Thank you and well done for every time delivering consistently a superb experience. Already planning for the next visit (hopefully very soon)! Muchas... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Customer, It is always pleasure to have you here with us. It's really gratifying to see that your stay was excellent, because that is our maximum objectif, make you feel like home and your holidays was fantastic. I hope see you soon again here in Maspalomas so you can return to fully enjoy your experience with us and see... More 

London, United Kingdom
Top Contributor
79 reviews 79 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

There are a number of reasons for not giving Axel Beach a higher score the main one being that on arrival we were not given the pool/garden room booked for the week and upon complaint was told one was not available owing to plumbing problems, however a room may become available the following day. For the convenience were offered a... More 

Was this review helpful? Yes 1
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, First of all, I would really like to thank you for your opinion and the time you have spent on it. In Axel Beach Maspalomas, we always try to improve our services so that our customers can enjoy the hotel and its facilities. I would also like to apologize if your room was not as your expectations, but... More 

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