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Axel Beach Apartments & Lounge Club - Maspalomas

Certificate of Excellence
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Avda. Tirajana no 32 (Entrada por Calle Timple) - 35100, 35100 Playa del Ingles, Gran Canaria, Spain
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Axel Beach Apartments & Lounge Club - Maspalomas
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Axel Beach Apartments & Lounge Club - Maspalomas
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629 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

one of the best hotels i have ever stayed in, very friendly staff, very clean spa and pool area. So close to Yumbo Center. Lovely music at the pool area, and bar with lots of yummy drinks. beautiful garden too and not to mention has a Sauna and Steam room with big jacuzzi too. Got for really cheap too, its... More 

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london
Level Contributor
80 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I wouldn't stay anywhere else in Playa del Ingles - it has the best bits of a hotel, a self catering apartment and a resort with pool. With a bit more oomph around the bar and café I think it would gain five stars from me. Cleaning and reception staff excellent.

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Vanartus , Thank you for your great comment about Axel Beach Maspalomas!! i'm pleased that you been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. It is a pleasure to confirm cleaning service and staff go on being part of... More 

Southern Poland, Poland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the second holiday in AxelBeach Maspalomas. This time, without breakfast, after the last disappointment, but the hotel has a good value, great pool, jacuzzi and sauna. I lack only the bartender Mariola, who was doing better Piniacolade :) And disappointed by the lack of a DJ or just do not notice. I remember DJ Monigue, which let go... More 

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AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear LuMa6677, Thanks for coming back!! We appreciate your feedback and your time in giving us the opportunity to improve our services. We greatly appreciate the confidence you have placed in us as your landmark hotel in Maspalomas. You could have checked how the guest's opinions is really important for us, because it helps us to improve everyday our servicies... More 

Swansea, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Having a lovely time here at the axel beach Staff are very friendly and are happy to help Nice big pool that's very clean, also added bonus of gym, sauna, steam room for your use Free towels given daily for the loungers One niggle... The shower! Pressure is high/low/high/low takes some getting used too and the waiter drips out over... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear GBX29, We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Beach. Your opinión is very important to us as it helps us to improve our servicies and quality. It is fantastic to read how you have enjoyed our pool and other wellness facilities. Please feel welcome to come back to any of... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The apartments are brilliant with enough space for two to stay and cook, with everything you need to make your own meals. The staff are so friendly and attentive, this is a big plus. The only downside is the pool side bar which serves fruit drinks pretending to be fresh fruit that are infact mostly sugar and bottled concentrate juice.... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Robbie, Thank you so much for staying with us and for your great opinion! It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. In fact, in AxelBeach we move away of the white brands and the... More 

London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Following a weeks stay at the end of May, this has to be seen as a great play to stay. The staff are beyond helpful and the amenities and cleanliness is second to none. The room was very comfortable and ample space. The breakfast selection was fantastic and the service around the pool was a bonus - nothing like having... More 

Was this review helpful? Yes 3
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, We are really pleased that you stayed with us during your visit in Maspalomas. Thank you so much for your great opinion. We really are near to Jumbo and your opinion about our location it´s very helpful for us, but specially for other Trip Advisor visitors. We always try to offer the best service and quality to our... More 

Paisley, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just back from a weeks stay here, and what a fabulous stay we had. The hotel was amazing and staff were so friendly pancho and all the other front of house staff could not do enough for us. The room was spotless and we got maid service everyday which included fresh towels, which I loved. Also we got pool towels... More 

Was this review helpful? Yes 1
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Jackie , We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Beach. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts. It Is nice to see that You enjoy all our services and it will be a pleasure to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We have just returned from having a great holiday here - very clean - very comfortable - excellent service - we loved the place !!! All the staff are great .... brilliant location , nice food , and a generally good vibe to the place. Couldn't fault anything about the place or the staff We shall be back !!

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, We appreciate your feedback and your time in giving us the opportunity to improve our services. We greatly appreciate the confidence you have placed in us as your landmark hotel in Maspalomas. We hope you visit us again soon. Yours sincerely, Cristina Cañas General Manager Axel Beach Maspalomas More 

Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is undoubtedly a gay hotel (very gay). However, I could not say that me and my girlfriend felt out of place at all. The apartment was great and cleaners came in every day to tidy, clean up and provide new towels. The facilities were excellent with the pool, jacuzzi, sauna and gym all free of charge. I would... More 

Was this review helpful? Yes 3
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Alex, First of all I would like to thank you for staying with us in AxelBeach Maspalomas. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Your opinion it´s very helpful for us and we really appreciate you take your time and give us your point of view about us. Your opinion... More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Omg don't even know where to start... Even before we came I was emailing the staff to prepare a surprise for my husband and everything I've asked for was done with such a care.. I just can thank them... During our whole stay everything we needed was sup,iced straight away Hair cuts, facial treatments, massages.. Outstanding !!!! Road works made... More 

Was this review helpful? Yes
AXELBEACH M, Director General at Axel Beach Apartments & Lounge Club - Maspalomas, responded to this review

Dear Guest, We greatly appreciate the magnificent reviews and the confidence you have placed in us as Axel Beach. It was a pleasure to help you with surprise to your husband. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts. Please we invite you to repeat your... More 

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