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SENTIDO Gran Canaria Princess

Certificate of Excellence
Avenida Gran Canaria 18, 35100 Playa del Ingles, Gran Canaria, Spain
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Best prices for: 1 room 1 guest
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SENTIDO Gran Canaria Princess
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SENTIDO Gran Canaria Princess
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968 reviews from our community

Traveler rating
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    142
    33
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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swansea
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is first class. Amazing staff, excellant choice of food. Varied entertainment in the evenings. Spotlessly clean and near beach, shops and bus route directly outside hotel. Would definately recommend it for all ages.

Was this review helpful? Yes 4
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

First of all, we would like to thank you for choosing the Hotel SENTIDO Gran Canaria Princess to spend your holidays, as well as for taking the time to share your experience with us and other travellers. This will certainly motivate your team to continue delivering the best service to all our guests! It is always very rewarding to receive... More 

swindon
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Lets start with first impressions, area as you drive along looks a bit scruffy but hotel is impressive, reception area is large and spotless we were checked in and in our room in under ten minutes, staff were efficient but a bit aloof like you get in a smart London Hotel, smile a bit more folks, 8 out of 10.... More 

Was this review helpful? Yes 2
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thank you for choosing the Hotel SENTIDO Gran Canaria Princess to spend your vacations. We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We wish to assure you that our service standards are very important to us and hence worked upon each and every day. We were of course most concerned to read... More 

featherstone
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First impressions was wow.... arrived at 9pm plenty of choice for evening meal even though it was nearly finished, our room was what we requested high floor with sunbeds also got a bottle champers and chocolates for our anniversary which was a lovely surprise. The beds are a bit hard but after ringing reception they put a topper on the... More 

Was this review helpful? Yes 5
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

First of all, I would like to thank you for taking the time to write a review about your recent stay at Hotel SENTIDO Gran Canaria Princess. I’m taking the opportunity to thank you for your kind comments and detailed feedback about our hotel, the room and the service provided, I will make sure all the staff receive your king... More 

Epsom, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wasn't quite sure to expect but it exceeded by expectations in every way. A big thank you to Fatima and her front of house team, and when there was a minor issue with the air conditioning their engineer Blas was there in five minutes and fixed the problem immediately. I would recommend it thoroughly.

Was this review helpful? Yes 2
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thanks for sharing on Tripadvisor your opinion about SENTIDO Gran Canaria Princess It is nice to hear that you enjoyed your vacation and we are grateful you took the time to specify it. Our friendly and efficient staff is always motivated by comments like yours. We take note of your comments. We hope that you will continue to give us... More 

Doncaster
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

When you walk into the reception of the hotel you are met by large advertising posters telling you to try the SINTENDO All inclusive experience ! What a joke once they have got your hard earned money off you that's it for any kind of waiter service for a stat ,the first few days my wife and I where there... More 

Was this review helpful? Yes 11
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thank you for choosing the Hotel SENTIDO Gran Canaria Princess to spend your vacations. We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We wish to assure you that our service standards are very important to us and hence worked upon each and every day. I’m taking the opportunity to inform you that... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Myself and my girlfriend stayed in the hotel for 9 nights up until last week. Such a great hotel! Staff are friendly, rooms are modern + comfortable, cleaners kept the place in pristine condition and the pool area is amazing! The only pitfalls would be the slow internet and location is not the best but the hotel itself is 5star,... More 

Was this review helpful? Yes 2
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

First of all, we would like to thank you for choosing the SENTIDO Gran Canaria Princess to spend your holidays, as well as for taking the time to share your experience with us and other travellers. This will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such... More 

Rotherham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

A very clean and well presented hotel. Spacious, bright rooms with large balcony and great air con. Some road noise from nearby busy roads. Pool area is large, plenty of beds and parasols, has a small bar and snack bar. Basic wifi and breakfast was included. Wifi was slow but adequate, breakfast catered for everyone, lots of choice. Only real... More 

Was this review helpful? Yes 1
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thank you for your last visit to the SENTIDO Gran Canaria Princess, also for sharing your experience on Tripadvisor. This will certainly motivate our team to continue delivering the best service to all our guests! It is always very rewarding to receive such compliments ensuring that every guest leaves with great satisfaction. I´m taking the opportunity to inform you the... More 

Seaford, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Upgraded to All Inclusive on arrival @ 21euros pppn total of 282 euros. Fine until day 3 when waiter service in bar areas withdrawn from AI guests. We were left with the distinct impression that having got our money we were treated with indifference, the people given preference were those on half board. One end of the bar was roped... More 

Was this review helpful? Yes 4
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thank you for choosing the Hotel SENTIDO Gran Canaria Princess to spend your vacations. We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We wish to assure you that our service standards are very important to us and hence worked upon each and every day. I’m taking the opportunity to inform you that... More 

Manchester, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The good bits ....it's a beautiful hotel, it's close to the the Yumbo centre for shopping and big gay nightlife, it has a lovely wellness area I had two fantastic massages there ... The pool is good to, The food standard was sporadic varying from ok to great .... I had air con issues which they sorted for reference close... More 

Was this review helpful? Yes 6
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

Thank you for choosing the Hotel SENTIDO Gran Canaria Princess to spend your vacations. We appreciate all of our guests’ comments, because they help us achieve top quality service levels. We wish to assure you that our service standards are very important to us and hence worked upon each and every day. We were of course most concerned to read... More 

wales
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

One step into this Hotel you know you picked a good one!! A welcome ice drink to quench your thirst after a long journey. The reception staff was friendly and helpful; Room was spacious and clean and the shower was fantastic with plenty of room!! A large display of excellent and variety of food, and the desserts was to die... More 

Was this review helpful? Yes
MARIBELLOPEZREY, General Manager at SENTIDO Gran Canaria Princess, responded to this review

From the Hotel SENTIDO Gran Canaria Princess we would like to thank you for your valuable evaluation regarding our services and facilities. Especially your kind comments regarding the room, our meals and the staff of the hotel. I will make sure the reception manager an all the staff receive your nice comments. We take note of your comments about the... More 

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Amenities