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All 140 Playa del Ingles hotels

Hotel Caserio

4.0 of 5 Hotel   |   Avda de Italia 8, 35100 Playa del Ingles, Gran Canaria, Spain
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58%
Ranked #59 of 140 hotels in Playa del Ingles
A recent review
4 of 5 stars reviewed 1 week ago
Fantt1 Joensuu, Finland
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176 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • English first
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  • Italian first
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English first
Joensuu, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel as such looks nice and personnel was very polite and friendly. Hotel is nicely located near the beach and close enough of the shopping centres. Lots of older people though. Food was good and the pool side bar is good also. Sometimes had to wait for service in bar but that's the way it is.

Was this review helpful? Yes 1
Crieff, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We ended up here through a default with our travel agent and what a brilliant mistake on arrival what a welcome we got from the staff at reception and from then on the villa we stayed in the food we ate and the staff was fantastic nothing was any trouble to them all the staff were happy and cheerful well... More

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Galway, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I spent 4 nights in this hotel and I was so pleased with everything. I am on a gluten free diet and I cannot express how helpfully the kitchen staff were to me. They were amazing, having fresh bread for me every morning and explaining what i could and could not have to eat, so kind. Location was great really... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

We went there for 5 nights (all inclusive) when, we checked in the man at the reception was very rude, didn't do well as a first impression. Although the rest of the staff where amazing very polite and funny. Sebastian Poulindo Christian ( sorry if I don't spell the name right) and the rest were very nice. The location is... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2014 via mobile

Returned on 25th feb following one week stay. Appalled by this hotel and it's standards. By no means a 4 star hotel. Found cockroaches on stairs and in rooms. Mattresses on beds not clean and hair all over them from previous guests. Pool freezing. Had to ask for the heating to be turned on. Free wifi!!!! Not a chance. Free... More

Was this review helpful? Yes 3
Liverpoool. United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 26, 2014

Went with husband, daughter and grandson on 18th Feb, for 1 week Half Board. Situated on floor above restaurant so could not see pool area. Staff were pleasant, food was good. However such an outdated hotel, bathroom and general toilets needed bringing up to date.! Cockroaches found in our bathroom and on staircase. Poor lighting in rooms, unable to read... More

Was this review helpful? Yes 3
Margate, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 12, 2014

Me and my partner stayed here from the 1st till the 8th of jan and I have to say we were quite surprised how bad their service was. The staff were rude and not exactly helpful when asked questions, the entertainment was awful every night and became repetitive. Considering we paid for all inclusive we found ourselves leaving the hotel... More

Was this review helpful? Yes 4
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2014

We stayed for 4 nights, just after New Year 2013/14, on half-board. In summary: The hotel was fine (very clean), and the staff was helpful. It felt a bit expensive, but then again we were travelling over New Year and our options were limited. Next time we'd probably try to get something in a more central location though. Positives: +... More

Was this review helpful? Yes 3
nottingham
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 5, 2014 via mobile

We stayed here in sept and had a relaxed holiday. I wouldn't recommend the hotel purely because of the following cons Food was pretty poor Entertainment was terrible Staff were rude at times Rooms were basic If I had looked at the reviews before I would have said they were right in the complaints.

Was this review helpful? Yes 4
Burnley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 6, 2013

this was a very nice hotel but felt like we were the only English in there. The staff were very helpful and friendly but any local information they had in the hotel was in lots of different languages except English we had to go out of the hotel to find any info we wanted. Also the beach was not far... More

Was this review helpful? Yes 1

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Additional Information about Hotel Caserio

Also Known As:
Caserio Hotel Playa Del Ingles
Caserio Gran Canaria
Hotel Caserio Playa Del Ingles, Gran Canaria
Address: Avda de Italia 8, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Playa del Ingles
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Caserio 4*
Official Description (provided by the hotel):
The Caserio is fantastic for couples and individuals, situated in Playa Del Ingles. Its modern facilities, pleasant atmosphere and excellent service from the highly qualified staff will ensure you have an enjoyable stay. If you are looking for an unforgettable holiday the Caserio Hotel means sun, fun, and relaxation!. It is located 300m from the beach and 50m from large shopping centres. There is a bus stop right in front of the hotel with a regular service. Airport is 30 km away. There are 170 room include fully fitted bathrooms (including, hairdryers, shampoo and shower gel), telephone, LCD (26 inches, with satellite channels), mini-bar (with charge), safety deposit boxes (with charge), piped music, air conditioning and a balcony. The facilities at the Caserio Hotel are of a good standard with excellently maintained gardens and accommodation offering everything you need for a fun and relaxing holiday. Food, drink and entertainment: Complimentary buffet breakfast and dinner with a large variety of hot and cold buffet dishes as well as regular themed nights ... more   less 
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