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Koka Apartments

Avda. De Tenerife, 17 | Playa Del Ingles, 35100 Playa del Ingles, Gran Canaria, Spain
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Koka Apartments
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263 Reviews from our TripAdvisor Community

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Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

TO SAY I WAS SHOCKED WHEN I UNLOCKED THE DOOR AND STEPPED INSIDE IS AN UNDERSTATEMENT. very very substandard, broken tiles on bathroom wall virtually no bath well would be ok if you was 3ft tall or below!!!! also shard the aprtment with a very very noisy family of rats YES RATS kept us awake all night scurring about and... More 

Helpful?
Thank pam a
surrey
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed January 4, 2016

Staff fine but having to deal with a lack of resources. Most apartments owned and occupied so few tourists it appears . Main entry door to the one of 4 blocks would not work properly. Poor poolside cleaning all due to lack of staff.

Helpful?
Thank deirdre11
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

Well where do I start......the rusty shower tray.....no cooking facilities.....stained bed sheets......discoloured hard towels.....extremely uncomfortable sun beds......cockroaches, cats, spiders and lizards in our room......rude and very unhelpful staff.....naked adults around the pool....the list goes on..... POSITIVES. .... pool snack bar staff lovely. Location to bars, restaurants and shops excellent. I would never recommend staying in these apartments to anyone. I... More 

Helpful?
Thank Paula M

Travelers are raving about these Playa del Ingles hotels

Blackpool
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 18, 2015

Just returned from this apartment complex, we have been visiting the resort for over 10 years, this time we wanted a complex near to the Yumbo and to be honest as cheap as we could being the 2 weeks before Christmas. Lovely complex, I guess over the years they have bought out additional blocks as not all are accessible/linked however... More 

Helpful?
Thank WestbourneBlackpool
Manchester, United Kingdom
2 reviews
3 of 5 stars Reviewed December 16, 2015 via mobile

Stayed for 2 weeks and asked for a pool access ground room floor. As a result ended up in one of the side buildings which access is from seperate door with defective lock. Sometimes stuck outside block waiting for somebody to exit as nobody answered intercom. The shower was half exposed so bathroom was continuously flooded and dangerously slippery as... More 

Helpful?
Thank dazmc1984
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear guest, Thank you very much for your opinion it helps us to improve. We have also noted the defects that you have detected in the apartment and try to fix it as soon as possible. The complex consists of 4 buildings in different areas, and whenever there is availability, we can offer our clients to change in another building.... More 

wrexham
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 10, 2015

The main lock to the entrance door was hit and miss to unlock. The lock and handles to the room door was all loose and this to was faulty, When open we found the frame had been repaired badly as it looked that it had at some time been kicked in to enter.The room was very small. The shower had... More 

Helpful?
Thank welshterry
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear Client, First I want to thank you've exposed your opinion about us, all opinions of our clients are very important. I deeply regret that your stay with us were not to your liking. In particular that the treatment of some of our employees were not correct. The cleaning of the apartment is done 5 times a week Towel changes... More 

Leyland, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 20, 2015 via mobile

Having not visited GC before i was excited to come with a friend for 1 weeks holiday.until i got here-checked in first to find me and my friend were split up he was 10 mins walk away in a diff block so that wasnt a good start,then more hell happened-the room which i can only describe as the fithy and... More 

Helpful?
2 Thank b10fcl84
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear Client, First I want to thank you've exposed your opinion about us, all opinions of our clients are very important. I deeply regret that your stay with us were not to your liking. The koka apartments consist of four buildings connected by inside, and we can move the clients to another apartment within availability. The cleaning of the apartment... More 

madrid, Spain
Level Contributor
164 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 19, 2015

We booked this place for the Winter Pride in Playa del Inglés. The city was sold out (almost) even months in advance and we found this at just 50€ a night, a treat. The place is close to the Yumbo, which is what was needed for this visit. The apartment had twin beds separated from the livingroom-kitchen by a half... More 

Helpful?
Thank dacarrr
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear client, Thank you very much kind comments, it helps us to continue to improve as people and as professionals. Yours faithfully Carmelo Guedes Management More 

birmingham
1 review
2 of 5 stars Reviewed November 7, 2015 via mobile

We visited this hotel at the end of October. In total there were 4 couples, 3 of which had children under the age of 10. I have never been anywhere on holiday and told children were not allowed in the main pool without an adult. Some of the children in our party were able to swim and the ones that... More 

Helpful?
Thank lisadsbirmingham
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear Customer, We regret that your stay in apartments Koka has not been as satisfactory that we would have liked, but for security reasons, public pools regulations states very clearly that children under 6 years can’t be alone in the adult pool . For this reason is available a children-pool where they can swim safely. These rules force us to... More 

Scotland, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 5, 2015 via mobile

Too many people base their opinion of a place they, themselves, have never been to. I am slightly guilty of letting so much anxiety build up after reading the reviews from here, but that was a mistake. I booked and paid for 3* accommodation, I'd say the cleanliness, proximity and friendliness should make this accommodation at least 3.5* if not... More 

Helpful?
2 Thank Lamza9012
ApartamentosKoka, Director de Recepción at Koka Apartments, responded to this review

Dear Client, Thank you very much on behalf of all staff of Apartmentos Koka for your kind comments, it helps us to continue to improve as people and as professionals. Yours faithfully Carmelo Guedes More 

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