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Hotel Riu Palace Maspalomas

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Avenida Tirajana s/n | Playa del Ingles- Gran Canaria, 35100 Playa del Ingles, Gran Canaria, Spain
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Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas
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1,157 Reviews from our TripAdvisor Community

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Watford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Friendly and helpful staff. Could not do enough for you. Cleaning lady saw that the matress was to hard for me and immediately arranged for a mattress topper to go on my bed. Great food in abundance. Would definately go again

Helpful?
Thank Marja B
London
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at this lovely hotel last May. The staff were very friendly from the moment we walked through the door. We were given a glass of champagne on our arrival while our rooms were sorted out. The room was lovely, overlooking the pool and the dunes, clean, bit old fashioned but that added to its charm.... More 

Helpful?
Thank Carol W
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent accommodation, very Regal Decor,Service top shelf. Cleanliness immaculate Entertainment 1st. Class Only thing missing, Tea making facilities in room.... Booked for next winters sun holiday. John & Mary,

Helpful?
2 Thank JOHN C
Rhuddlan, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel was fantastic, great views from our room, Staff all very helpful and the weather capped it all Brill. The seven day the weather was sunny 24-26 degrees, The food in the hotel breakfast and even meal quality was exellent.

Helpful?
Thank David M
Exmouth, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Sea views to dream of. sun from sun rise to sunset.room looking a little tired but still very comfortable. Wine , fruit on arrival all went down well. Restaurant still excellent with very good service. Bar service extremely good no waiting . Entertainment poor need decent act's to keep us entertained . We believe a refit is on its way... More 

Helpful?
Thank LINDA P
Antwerp Province, Belgium
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Price /quality not ok . For being 4 stars, we prefer other hotels in Maspalomas region. No coffee (set)the room. Safe extra 20 euro s. to pay. Seaside payed room only half see sight ,small plastic bathroom soaps ! Pool towels only betweter 9 and 11 a.m ! At 22h ,waiters start running with lots of noise in the restaurant,to... More 

Helpful?
Thank Mich H
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Maspalomas, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that some services and facilities offered at the hotel were not as you expected. We will send your suggestions to the corresponding departments.... More 

Waterford
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall, we had a great stay here. The staff are very friendly and well-trained. The restaurant food was excellent-great choice, fresh and great variety. The service was terrific. The rooms are large, have good-sized beds, and have 2 fine armchairs. We were lucky to have a sea view. The location right beside the Mapalomas Dunes is stunning and the dunes... More 

Helpful?
2 Thank RobertoWaterford
Grimsby, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although we had been to Maspalomas twice before and passed this hotel, this was our first stay here (Jan 2016). It's a grand hotel, with excellent facilities, welcoming and friendly staff and we really enjoyed our stay. We had a double room with en suite and balcony/terrace, which was huge and overlooked the famous Maspalomas Dunes and sea. The buffet... More 

Helpful?
3 Thank John C
Darlington, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just returned from a fantastic week's holiday in this wonderful hotel. Check in was quick and efficient a welcome drink was appreciated as we had a delayed departure which made our arrival three hours late. Our bedroom and bathroom were of the highest standard. We had a sea view looking out over the Maspalomas sand dunes. The balcony... More 

Helpful?
3 Thank TONYT190728
London
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment you arrive you feel important to the staff. A glass of fizz while your room is sorted. Rooms are slightly old fashioned but very comfortable and so clean. Basket of fruit on arrival. Dining room is lovely, you are allocated your own table with regular waiters which makes such a difference. The buffet is great - if... More 

Helpful?
2 Thank Rochroch
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