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Hotel Neptuno Gran Canaria

Certificate of Excellence
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Best prices for: 1 room 1 guest
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Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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752 reviews from our community

Traveler rating
    360
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    111
    25
    17
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16
387
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Me and my friend stayed here and loved it. The hotel is beautiful, the staff and service were excellent. The all inclusive is excellent.... probably the best all inclusive I have ever had! The food was amazing and all cooked from fresh with plenty of choice and the drinks were fab and included premium brands and cocktails. The location couldn't... More 

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

A BIG thank you to all the hotel staff for a very nice and relaxing stay in Neptuno :) Stayed at this hotel for the 1st time (2 weeks) with my friend and it was a perfect holiday. First when arriving to the hotel we had Ruben to meet and greet us with a smile and a glass of cava.... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. Thank you very much for your last feedback, taking a moment of your time to share your experience with other travelers is something we highly appreciate and for your kind comments on our facilities and our staff, it will be a pleasure to report it to them.... More 

Manchester, United Kingdom
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 6, 2015 via mobile

This hotel is closing until July 2015 for refurbished. I stayed 4 nights, first time i ever been. Staff was lovely, is first time ever i staye with half board and i was really comfortable. I did like the food. Internet conection need to improve, it was the main reason i came, internet and tv. dissapointed for wifi conection in... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are glad to hear you all had such a good time during your stay at Hotel Neptuno, we're glad you've come to the hotel many times and you love to repeat and would like to come back. As you know it is our main intention to provide you with our best image and our commitment is to... More 

Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 2, 2015

Today our first day here ... We Went to have a dinner around 7:15pm at 8pm they closed the restaurant , everybody leaving the restaurant and I felt very strange ?! And ask in English for the waiter what's happening and she don't speak English or not understand what I'm asking , start to show me the main door ,... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 29, 2015

We have stayd here for years. We love the set up and proximity to the Yumbo. It isn't particularly noisy at night now with the new windows and of course the Yumbo has been restricted in noise level now so that helps too. Cleaning is good, the pool area great and there really isn't an issue with sun beds like... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Mark, Firstly we would like to thank you for choose Hotel Neptuno. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. We would like to thank you for all the comments made about our chill out, wifi. If you book your... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 26, 2015

A quiet relax round the pool on Thursday was completely spoilt by loud music played by the hotel from midday til 3. If you want a quiet stay, stay well clear on Thursdays! It's a real pity about this as it's normally peaceful.

Was this review helpful? Yes 4
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, It's a pleasure to contact you on behalf of Hotel Neptuno staff and thank you for your recent stay with us. We would like to thank you for all the comments made about the music of the chill out. All of them will be taken in consideration and forward to Management team so as to improve our services... More 

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 25, 2015

Have stayed here before but seemed to enjoy it more this time. Restaurant food in my opinion had improved with more choices I liked and breakfast is a joy with lady cooks your eggs and bacon beaming with Buenos dias all morning with vast selection of bits. We did have couple issues with reference to seating in the restaurant and... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. The eggs with bacon from breakfast at Hotel Neptune are very famous :) They are delicious!! For anything you need... More 

Darwen lancashire
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2015

This is a great location for the yombo centre plus it's an adult only hotel well kept and and very clean well worth a visit plenty of taxis available at reasonably good rates to visit places near by like maspalomas

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear John, Thank you so much for leaving your review and have enjoyed a lot your holidays with us. We hope to see you again and please be in contact with me for anything you need for your booking, my email: ruth@grupomur.com Best wishes, Ruth Rodríguez. More 

Hovås
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 17, 2015

We had a confirmed booking for a weekend and were looking forward to a nice stay in a nice hotel. BUT when we arrived with our confirmed booking we were told the hotel was full and we had to go to another hotel. We asked why we were not informed and did not get an explanation. We were then moved... More 

Was this review helpful? Yes 3
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for all the comments made about our Hotel Neptuno. We apologize for any inconvenience occurred during your stay with us with the overbooking. Please do not hesitate to contact if you require any additional information. We remain at your disposal for any further assistance you may need. So thank you again and... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 17, 2015

Stayed at this hotel many many times...love it ...staff are brilliant , everything you want for a week in the sun.The food is beautiful and pool is just heaven, love the idea of the free sangria at 12 each day.This hotel is a treasure in the Canary Island

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are pleased to hear that overall, you enjoyed your recent stay at Hotel Neptuno and we would like to thank you for the kind remarks you wrote in Tripadvisor. Drink sangria in the pool at Hotel Neptune is a must. :) If you need anything or for your next booking, don´t hesitate to contact me directly by... More 

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