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Hotel Neptuno Gran Canaria

Certificate of Excellence
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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770 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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  • All months
    (770)
  • Mar-May only
    (210)
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    (184)
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Leicester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed today NEW

The hotel has been closed for several months for refurbishment. My room, the same room I have every year, has been smartened up, the shower has been replaced and the artwork renewed. Elsewhere in the hotel it was obvious that the terrace snack bar had had a complete makeover and was now open until late as a lounge, complete with... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked this hotel as a last-minute, one week in advance, in 2014. It had not been our first choice if all other hotels or destinations in Europe weren't that expensive at that very moment. Therefore, we were not expecting anything other than a room, some breakfast, and sun! However, at arrival, we already were impressed by the kind check-in,... More 

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Oslo, Norway
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location in PDI - next to Yumbo but still without any noise. Nice rooms, most facing to the pool (although we got a corner room overlooking the alley). The pool area was clean and spacious, and we had no trouble finding sunbeds. The breakfast had a good selection of hot and cold food. The staff was also friendly. No... More 

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Peterborough, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed in the Neptuno Hotel with 3 friends this July 2015- i have been to Gran Canaria several times and stayed at various hotels so I feel i am able to give an honest, valued opinion. We stayed half board (breakfast and dinner) and booked this hotel as it states it's a 4 star adult only hotel- so was... More 

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Frodsham, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Will be staying at this hotel in September. Whilst there my daughter will celebrate her 34thbirthday. Chose this hotel because the reviews were good and it is near the Yumbo so we can visit Ricky's at night. Will do a full relies after our visit, but really looking forward to it.

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Chesterfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I knew friends who stayed last year and it was an adequate hotel but with a great location. When my friend and I arrived we were blown away by the refurbishment, it looks like a completely new hotel. Very clean, well presented and decorated. We had Cava on arrival and a dinner had been set aside for us because we... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are pleased to hear that overall, you enjoyed your recent stay at Hotel Neptuno and we would like to thank you for the kind remarks you wrote in Tripadvisor. Could you see the new face of the Hotel!! The colours lights are awesome!! If you need anything or for your next booking, don´t hesitate to contact me... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cannot wait for my 4th visit here in September. Food has a wide range rooms are very comfortable and always clean. Staff are brilliant - nothing is too much trouble and a great location. Shopping on doorstep, and central but easy to get out and explore using the good local bus service. Wifi works throughout - even at the pool.... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest; Thank you for taking the time to leave such kind feedback of your recent stay at Hotel Neptuno. We were enchanted to read how much you enjoyed the service during your stay and it will be a pleasure to share your kind feedback with the rest of the team . For your next stay with us, I would... More 

Milton Keynes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 15, 2015 via mobile

Amaxing hotel in every single way , stayed here twice now and would return ... Rooms lovely , service fantastic , food great ... You have no complaints at this hotel at all .... I celebrated my birthday whilst there and they gave me a cake and make it very special day for me

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, The whole Neptuno Hotel staff and myself would like to thank you for your comment posted here on TripAdvisor! It was a pleasure to accomodate you in Gran Canaria. Your feedbacks are very important to us, they reward our teams and their constant efforts to improve their quality of service throughout the seasons. Anything you need for your... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 22, 2015

Me and my friend stayed here and loved it. The hotel is beautiful, the staff and service were excellent. The all inclusive is excellent.... probably the best all inclusive I have ever had! The food was amazing and all cooked from fresh with plenty of choice and the drinks were fab and included premium brands and cocktails. The location couldn't... More 

Was this review helpful? Yes 6
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thanks ever so much for taking the time in reviewing on TripAdvisor! We are glad to hear you all had such a good time during your stay at Neptuno Hotel. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. As... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 12, 2015

A BIG thank you to all the hotel staff for a very nice and relaxing stay in Neptuno :) Stayed at this hotel for the 1st time (2 weeks) with my friend and it was a perfect holiday. First when arriving to the hotel we had Ruben to meet and greet us with a smile and a glass of cava.... More 

Was this review helpful? Yes 6
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. Thank you very much for your last feedback, taking a moment of your time to share your experience with other travelers is something we highly appreciate and for your kind comments on our facilities and our staff, it will be a pleasure to report it to them.... More 

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