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All 139 Playa del Ingles hotels

Hotel Neptuno Gran Canaria

4.0 of 5 Hotel   |   Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Hotel Neptuno Gran Canaria
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82%
Ranked #16 of 139 hotels in Playa del Ingles
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
bonabilly Paignton, United Kingdom
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609 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Paignton, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

nice welcome by reception staff but dissapointed there was no one to help me with my bags as there are a lot of stepsand the cava they offered was warm.Had to change my room as it bordered on the mane street and it was like living in the middle of piccadilly circus in fact they supply ear plugs in all... More

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Helsinki, Finland
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my third time. First impression was suberb but it started to fade away in about week.. The room was modern, clean and everything what i was expecting. The welcome packege was awesome, really!! View and location,. perfect. Especially i loved the facilities in the room. Gym...well...lets just say it was better than nothing and free weights! Very important.... More

Was this review helpful? Yes 8
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much for leaving your comment, We really appreciate we you have took your time in writting us your experince, even if is good or not, beacuse this is the only way to improve our services. I will spread the word with your comments. So thank you again and please write me if you need anything, my email:... More

Glasgow, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here end of June 2014 for 10 days all inclusive, the guests are mixed, if you are open minded and you don't want hassle of kids, then this hotel is fine. There were about 80 per cent gay, and the rest was normal couples, also there was a ver high per cent of Germans at this hotel, all in... More

Was this review helpful? Yes 4
Laura I, cm at Hotel Neptuno Gran Canaria, responded to this review

Thank you for leaving your comment. Afterwards I hope you have enjoyed your time and the weather on Gran Canaria!! If you need anything, just write me an email: laura@grupomur.com Thank you, Laura More

Abergele, United Kingdom
Top Contributor
142 reviews 142 reviews
26 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a week in June and had a wonderful holiday The room was clean and comfortable and spacious and was cleaned with towel change every day We overlooked the pool as we were on the first floor and was never disturbed at night by any noise from the Jumbo centre The food was excellent, best all inclusive dinners... More

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Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

That sounds amazing!! Thank you so much for comming and for leaving your review! Please, don´t hesitate in contact me for your next booking! We are really looking forward to meeting you soon again:) My email: laura@grupomur.com Best wishes, Laura More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

From the glass of Cava offered at check in, to the use of facilities extended beyond checkout time, a truly relaxed and enjoyable week with everything taken care of. Loved all the small touches like waiter bringing glasses of Sangria around to everybody by the pool at noon each day. Food was excellent. Loved the breakfast buffet with Omelette station... More

Was this review helpful? Yes 1
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much for leaving such a lovely review! Thank you so much and we are looking forward to meeting you again! For anything you need and even for your next booking I would appreciate if you contact me directly.) My email: Laura@grupomur.com Best wishes, Laura More

Thatcham, United Kingdom
Top Contributor
53 reviews 53 reviews
45 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Another excellent stay at the Neptuno. Welcomed on arrival by the staff, was great to be recognised from previous visits. I was given the room that I had requested too. Room was great, nice comfy bed with a duvet. I couldn't find anything to complain about. The food was as nice as always. Thanks again to all, see you in... More

Was this review helpful? Yes
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much Carl!!! You are lovely:) We are really much looking forward to meeting you again in November! Anything you need just write me an email: laura@grupomur.com Best wishes, Laura More

Barnsley, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotels good, food and standards in particular were great. However this is ruined by a few rude members of staff who seem to have a problem with certain guests. Worth a stay, not a 4 star really but generally a 'good' hotel. Food is of the best standard, always lots to choose from, particular the evening meal which was... More

Was this review helpful? Yes 1
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you for your comment. Sorry if you felt uncomfortable at Neptuno, definitely this is not usual and we feel sorry for that. I hope you have enjoyed the rest of your holidays. Best wishes, Laura More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

stayed here for 5 nights on an all inclusive, the rooms were brilliant and spotless, recpetion was friendly, the atmosphere realxed.. Food and drink is out of this world for an all incluisve - try a pino colada by the pool! Meals of a very high quality and pleanty of options on All Inclusive so you get a great choice.... More

Was this review helpful? Yes 1
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much for your lovely review:) I´m happy reading that you have had great time here on Gran Canaria:) We hope to meeting you next time:) For anyhting you need I leave my email: Laura@grupomur.com And write me whenever you want:) Best wishes, Laura More

Maidstone, United Kingdom
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In my opinion and this is only mine, this hotel is no way a 4 star by European standards. First the good things about the hotel. The food and service for breakfast is great and everyone was always polite. The reception staff on checking in and out were most helpful. The room maid changed my towels everyday. NOW THE PROBLEMS... More

Was this review helpful? Yes
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you for your review, and I feel sorry if the hotel was not what you were expecting. I hope you will enjoy next time your holidays on Gran Canaria. If you need anything don´t hesitate in contact me, laura@grupomur.com Thank you, Best wishes, Laura More

Warrington, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The only thing I didn't like about this hotel was the fact that the coffee with breakfast is instant, from a machine, rather than fresh brewed. If that's all I've got to complain about, I'm happy enough. The staff were without exception helpful and friendly. The room was clean and pleasantly decorated. Comfortable bed and excellently located for the Yumbo... More

Was this review helpful? Yes
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much for your review! And thank you again for your positives and negatives points. For us it is definitely the best way to improve our services. Thank you and I will spread the word. Reaaly much looking forward to meeting you in winter again! Best wishes, Laura More

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Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style
#6 Luxury Hotel in Playa del Ingles #14 Romantic Hotel in Playa del Ingles #17 Family Hotel in Playa del Ingles
Hotel Class
Number of rooms
171

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