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Hotel Neptuno Gran Canaria

4.0 of 5 Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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725 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chester, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for our 2nd time great hotel and amazing staff all very helpful always smiling . Sorry to see Andros retiring but happy we were able to say goodbye to such a lovely man . We will be back next year . Also made some great friends, thanks to you all for making our holiday so perfect. Sue an... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Sue, We would like to thank you for all the comments made about our Hotel Neptuno. It sounds really good!! Thank you for leaving your review and think for coming once again! Too bad farewell to Andrés, but now is his moment to enjoy the retirement :) Anything you need for your next stay with us, please write me... More 

Adelaide
Top Contributor
256 reviews 256 reviews
47 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived it was quite cold in Playa del Ingles - when we got to the room there was no heating as they don't normally need it but as we had come from 40 degrees it was cold. After a phone call they did bring up a portable heater so problem solved. All the staff at the hotel were... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for all the comments made about our Hotel Neptuno. All of them will be taken in consideration so as to make changes in the future. We apologize for any inconvenience occurred during your stay with us. Please do not hesitate to contact if you require any additional information. We remain at your... More 

Gazza935k
Contributor
20 reviews 20 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here around eight time now. Most of the staff are fantastic, the rooms are comfortable and the swimming pool is gorgeous...the only negative is the ridiculous early hour that people start reserving sunbeds with towels. The food is very good and great value if all inclusive. The room cleaners deserve a mention for the great job they... More 

Was this review helpful? Yes 3
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are so happy reading that you have enjoyed your 8th time with us and you would like to come back. We are glad to hear you all had such a good time during your stay at Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is... More 

Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are staying here at the moment I think the recent reviews are unfair . We have found the food to be nice better than most all inclusive , the hotel is clean and staff are very nice. The hotel has quite a few steps inside and out so if u have mobility problems this could be tricky. The location... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are glad to hear you all had such a good time during your stay at Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our guests. If you need anything or for your next booking, don´t hesitate to contact... More 

Poole, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

This was our third wonderful stay at the Neptuno. The last stay in 2013/14 was for 5 months and we were to do the same for 2014/15. Unfortunately my partner passed away suddenly about 2/3 of the way through the holiday. I would like to thank all the staff for being fantastic, they couldnt do enough to help me, anything... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Stuart, Words cannot express our sorrow. We just wanted to let you know that I am very sorry for your loss and that we will miss Peter very much. He was such a joyful, charming person! Is a great news to know that you'll return this year. A warm hug from all employees from Hotel Neptuno. Kind regards. Ruth... More 

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My partner and I are here until 5 February and over the last two days have been very ill. Until now we were unsure how we became ill, however a friend has messaged me to inform me of the review of another couple from 27 January who were also poisoned. I left dinner early this evening and will not be... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Jay, Firstly we would like to thank you for choose our hotel for your holidays in Hotel Neptuno and to use part of your time to send us your opinion. Please, if so kind to send me a mail and so I have the possibility of send you the report of the company CANATEC, 35 which is a laboratory... More 

Falkirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

having stayed here several times,had a disappointing start to last years holiday,one room booked instead of two,the room given being of poor standared,and taking three days to resolve the situation.i was given promises and reasurances that these problems wouldn't wouldn't happen again.therefore,we booked again this year ,paying extra almosr £800 each in total for our holiday and two double rooms... More 

Was this review helpful? Yes 5
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear James, It's a pleasure to contact you on behalf of Hotel Neptuno staff and thank you for your recent stay with us. We would like to thank you for all the comments, all of them will be taken in consideration and forward to our management so as to improve our services in the future. We apologize for any inconvenience... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 27, 2015

After much deliberation we booked to stay at the neptuno again , our last visit in May was not as good as the 6 other times we had visited , the lure of guaranteed sun took us back there , While the staff try there best sometimes it's a chore to get helpful friendly service , however this is a... More 

Was this review helpful? Yes 3
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, It is a pleasure to contact you on behalf of Hotel Neptuno staff and thank you for your recent stay with us. We would like to thank you for all the comments made about our snack bar. All of them will be taken in consideration and forward to our kitchen chef so as to improve our services in... More 

Malmo, Sweden
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2015

We stayed in this four star hotel for 10 nights in January. The immediate impression when arriving was really good. The receptionist was extremely kind and service minded - an attitude that almost all the hotel staff showed during our stay, be it the breakfast cook, the maids or the receptionists. When going on holiday to a sunny place like... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for all the comments made about all of our hotel. About sunbeds, we have been considered in recent years a lot of options and we have , but we don't have a solution, because the guest won't accept the news rules. It's very difficult for us. We apologize for any inconvenience occurred... More 

Hong Kong, China
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 23, 2015

This is the perfect location if you plan to go out every single night at Yumbo. It is literally in front of it and you don't need a cab or a long walk to reach it. The room is tidy and clean, and the terrace is quite nice and comfy if you want to spend some time there reading after... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for leaving your comment, we really appreciate when you have took your time in writing us your experience, even if is good or not, because this is the only way to improve our services. I will spread the word with your comments. So thank you again and please write me if you need anything,... More 

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Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#7 Luxury Hotel in Playa del Ingles
#9 Romantic Hotel in Playa del Ingles
#17 Family Hotel in Playa del Ingles

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