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Hotel Neptuno Gran Canaria

Certificate of Excellence
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Best prices for: 1 room 1 guest
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Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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740 reviews from our community

Traveler rating
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384
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

A quiet relax round the pool on Thursday was completely spoilt by loud music played by the hotel from midday til 3. If you want a quiet stay, stay well clear on Thursdays! It's a real pity about this as it's normally peaceful.

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Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed here before but seemed to enjoy it more this time. Restaurant food in my opinion had improved with more choices I liked and breakfast is a joy with lady cooks your eggs and bacon beaming with Buenos dias all morning with vast selection of bits. We did have couple issues with reference to seating in the restaurant and... More 

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Darwen lancashire
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great location for the yombo centre plus it's an adult only hotel well kept and and very clean well worth a visit plenty of taxis available at reasonably good rates to visit places near by like maspalomas

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear John, Thank you so much for leaving your review and have enjoyed a lot your holidays with us. We hope to see you again and please be in contact with me for anything you need for your booking, my email: ruth@grupomur.com Best wishes, Ruth Rodríguez. More 

Hovås
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We had a confirmed booking for a weekend and were looking forward to a nice stay in a nice hotel. BUT when we arrived with our confirmed booking we were told the hotel was full and we had to go to another hotel. We asked why we were not informed and did not get an explanation. We were then moved... More 

Was this review helpful? Yes 3
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for all the comments made about our Hotel Neptuno. We apologize for any inconvenience occurred during your stay with us with the overbooking. Please do not hesitate to contact if you require any additional information. We remain at your disposal for any further assistance you may need. So thank you again and... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel many many times...love it ...staff are brilliant , everything you want for a week in the sun.The food is beautiful and pool is just heaven, love the idea of the free sangria at 12 each day.This hotel is a treasure in the Canary Island

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are pleased to hear that overall, you enjoyed your recent stay at Hotel Neptuno and we would like to thank you for the kind remarks you wrote in Tripadvisor. Drink sangria in the pool at Hotel Neptune is a must. :) If you need anything or for your next booking, don´t hesitate to contact me directly by... More 

Brussels, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly staff, good service, basic hotel. Nice to see they are renovating some rooms. Even if buffet diner is not our thing. The quality is good and a wide variety of dishes changes daily. Big plus adults only. Close to the yumbo, so noisy at night !!

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. We would like to thank you for the remarks that you wrote here. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our guests. For anything you need during for your... More 

Greater London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Very satisfied with location, swimming pool, staff, breakfast and dinner. Very good food. Cleanliness can be improved. It's 15 minutes walk to the beach and we strongly advice to rent a car and travel around the island.

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for leaving your review, we are so glad to hear that you've spent such a nice time at our Hotel Neptuno. If you plan a next stay, please contact me before you make any reservation my email: ruth@grupomur.com Best wishes, Ruth Rodríguez. More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed in march 2015 last day today 12/03 amazing location .food so.much choice .staff nothing is too.much ..smiles hola Buena's dias Buena's noches Amazing thanks can't wait for next time ..5th stay here

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. For anything you need during for your next stay with us, I would appreciate if you contact me directly. My... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Neptuno about 6 times over the last 2 years. We love this hotel. From the minute we arrive you feel at home with the friendly and helpful staff. We prefer to be in a pool view room on a high floor as like to people watch. We request this each time and the hotel always... More 

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Nic, We are glad to hear you all had such a good time during your stay at Hotel Neptuno, we're glad you've come to the hotel many times and you love to repeat and would like to come back. As you know it is our main intention to provide you with our best image and our commitment is to... More 

Cambridge
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were at the Neptuno as part of a package from British Airways Holidays. Previous reviews had suggested that the hotel's location could mean disturbed nights due to its proximity to the Yumbo Center. However, I called the hotel a few weeks before we were due to arrive and asked for a room away from the Yumbo and I didn't... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Stephen, Firstly we would like to thank you for choose Hotel Neptuno. Thank you so much for leaving your review, we are so glad knowing that finally you got a better room was fine:) For anything you need during for your next stay with us, I would appreciate if you contact me directly. My email: ruth@grupomur.com Kind regards, Ruth... More 

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