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Hotel Neptuno Gran Canaria

4.0 of 5 Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Certificate of Excellence 2014
Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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699 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
282 reviews 282 reviews
122 hotel reviews
405 helpful votes 405 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had another lovely week here - thanks to all the staff. As previous reviewers have said a few things have changed - but all for the better. This time we got an amazing deal direct with the hotel, cheaper for half board than it is for room only at a cheap hotel in the UK. Whilst there we learnt that... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for your lovely review! I´m happy reading that you have enjoyed your time with us! We would like to thank you for the comments made about our Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I've been visiting Gran Canaria 2-3 times a year since I was a baby as my Father is Spanish and lives there, as do all his side of the family. I normally stay with family and friends but last year decided to 'pamper' myself and booked 1 week at Hotel Neptuno with my Mum.We had a fabulous time! The hotel... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are so happy reading that you have enjoyed your time with us and you would like to come back. We are glad to hear you all had such a good time during your stay at Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to... More 

derbyshire
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was our second time at this hotel this year Yet again brilliant food and staff, everyone's really friendly My only complaint would be if we are all inclusive the mini bar should be included too. We have re booked for the same to weeks again next year. The location of this hotel is perfect, bar staff was excellent especially... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are glad to hear you all had such a good time during your recent stay with us. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our guests. We are pleased to hear that overall, you enjoyed your recent stay at... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel and have been here about 8-9 times now. Great location and rooms & hotel overall very clean. Food good and good choice. Rooms are all nice, although some are slightly better than others - only slight issue is that the beds are not that comfy. The only other thing that was disappointing was that the check-in was not... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for choose Hotel Neptuno once again and to use part of your time to send us your opinion. All of them will be taken in consideration so as to make changes in the future. We apologize for any inconvenience occurred during your stay with us. About the work, is an important step... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel is a real 4 star. The staff is amazing since the reception on the first day till last day of holidays. Very well located. 10 minutes away from the beach and 50m from Yumbo. Internet in the rooms available, but a bit difficult to use between 18h and 20h. Breakfast and dinner very good. Prices from the drinks... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for your lovely review! I´m happy reading that you have enjoyed your time with us! We would like to thank you for the remarks that you wrote here. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our... More 

England
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This was our first visit to this hotel spent three fantastic weeks in November cannot fault anything at all the staff are very friendly rooms are kept very clean on a daily basis everyone is so friendly good choice of food and drinks that impressed already booked for 2015

Was this review helpful? Yes
Winnipeg, Canada
Top Contributor
74 reviews 74 reviews
29 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very nice hotel, with a fabulous breakfast buffet. So much choice, if you didn't find something to eat here, you weren't looking very hard. Rooms were comfy, we had one on the second floor facing the pool, sort of in the far corner. We had absolutely no issues with noise at night. The bed was comfy, and... More 

Was this review helpful? Yes
Amsterdam, The Netherlands
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here before earlier in the year and it was OK, i complained last time about the bad reception experience and was convinced it would improve so decided to give it another chance. I think I was a little nieve. Last time I had a problem with reception and this time it was like they wanted to make... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for all the comments made about our Hotel Neptuno. All of them will be taken in consideration so as to make changes in the future. We apologize for any inconvenience occurred during your stay with us. Please do not hesitate to contact if you require any additional information. We remain at your... More 

edinburgh
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Myself and two friends stayed here at the end of September. The hotel is in a great location, the staff cannot do more to help. We were all inclusive and the food and drink was great, loads of choices. Would defiantly return!

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Hotel Neptuno. We are glad to hear you all had such a good time during your recent stay with us. We would like to thank you for the remarks that you wrote here. As you know it is our main intention to provide you with our best image and... More 

birmingham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This was the second time myself an three others stayed at NEPTUNO just like our first visit it was fantastic the location being the main thing so you don't need to worry about taxis to an from the yumbo centre the all inclusive is great even for vegetarians drinks are the all imported an definitely hit the spot it's much... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear guest, Firstly we would like to thank you for choose Hotel Neptuno once again and you still love it and to use part of your time to send us your opinion. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. We... More 

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Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#6 Luxury Hotel in Playa del Ingles
#7 Romantic Hotel in Playa del Ingles
#17 Family Hotel in Playa del Ingles

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