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Hotel Neptuno Gran Canaria

Certificate of Excellence
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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1 room 1 guest
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Hotel Neptuno Gran Canaria
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790 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Las Palmas de Gran Canaria
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

An adults only complex close to the Yumbo Centre, which can be little noisy at night. However, if you are into late night parties, and don't mind others enjoying themselves, this is for you! Recently refurbished rooms, which are very pleasant. Very friendly, good pool and excellent pool bar, which is great for lunchtime snacks.

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Dartford, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My expectations were exceeded having stayed in some other places in the area. Billed as a 4 star hotel and after the recent room refurbishments I would agree (ok it's not a Hilton but great for the Canaries) The staff are plentiful and seem to be switched on. Service is pretty good by friendly and professional staff. Someone of note... More 

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose Neptuno Hotel. Thank you very much for your last feedback, taking a moment of your time to share your experience with other travelers is something we highly appreciate and for your kind comments on our facilities and our staff, it will be a pleasure to report it to them.... More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

Could not fault this hotel in any way. Just spent a week there with my husband and found it very relaxing. Food was fantastic, staff where very friendly and couldn't do enough for you (especially Angel) 👍 but all staff are great! Pool area couldn't fault, no problem getting sun lounger. Some reviewers have mentioned the road works outside the... More 

Was this review helpful? Yes 1
Aberdeen, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel rooms were of a good standard and the food was pretty good. However, the staff were exceptional. They couldn't do enough to look after you, from table service at the bar to the housekeeping staff. I would highly recommend this hotel if you are going to be going to the Yumbo Centre - it's right next door!

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Liverpool
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just came back , after a two week holiday we were told by jet2 that the road works outside the Front of the hotet , would be finished in an feather 4 Days in to our stay , it was still going on when we left , And it looks like it we be a while , before... More 

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Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Dear Guest, Thank you so much for leaving your comment, we really appreciate when you have took your time in writing us your experience, even if is good or not, because this is the only way to improve our services. The works and noise is external to the hotel. And we wanted to put all possible solutions to... More 

London
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel due to the good reviews and was not disappointed. The hotel was brilliant, everything was within walking distance from the hotel. The staff go to great lengths to accommodate you, to ensure that you are happy and satisfied. Food at breakfast was great, good variety. Left me a fruit basket in my room for my birthday which... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for your nice words about our hotel and staff. It was a pleasure to be able to celebrate your birthday together!! ;) We would love to welcome you again at Neptuno Hotel soon. If you need anything or for your next booking, don´t hesitate to contact me directly by email: ruth@grupomur.com Best wishes, Ruth... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

4th visit to the Neptuno, and stayed 3 weeks all inclusive end of july to mid august. Loved it. lovely rooms, well furnished with modern furnishings and a balcony. I'd recommend a higher floor room so you can see the sea. Also to the left of the pool as the sun won't set off your balcony till at least 8ish.... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. It makes us very proud to read that you liked the new Snack Bar, rooms, the all inclusive...and that we provided you with a relaxing break. If you need anything or for your next booking, don´t hesitate to contact me directly by email: ruth@grupomur.com Best wishes,... More 

Szczecin, Poland
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

That was my fourth visit in Playa del Ingles and the second in Neptuno in the last years. In my opinion it is one of the best hotels at the island unless you are travelling with the kids;-) The hotel is adults only and have a very good location just in the heart of Playa del Ingles. The greatest advantage... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the arrival, champagne, very pleasant staff, to our departure, everything was seamless at the Hotel Neptuno. The rooms are compact, though all offer balconies and are perfectly suitable for a holiday. The hotel is very conveniently located opposite the Yumbo Centre so great for going out in the evening. The air con was a bit feeble in the room... More 

Was this review helpful? Yes 2
Dumfries, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has not long since opened up after a refurbishment and with on going road works outside of the hotel which when finished will be a benefit to the Hotel Neptuno .As at the present moment it is rather a hinderance for people coming or going from the front doors .The noise level is during the day and while... More 

Was this review helpful? Yes 4
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