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Hotel Neptuno Gran Canaria

4.0 of 5 Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
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Certificate of Excellence 2014
Hotel Neptuno Gran Canaria
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Hotel Neptuno Gran Canaria
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712 reviews from our community

Traveler rating
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    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Hong Kong, China
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is the perfect location if you plan to go out every single night at Yumbo. It is literally in front of it and you don't need a cab or a long walk to reach it. The room is tidy and clean, and the terrace is quite nice and comfy if you want to spend some time there reading after... More 

Was this review helpful? Yes
Abergavenny, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from another stay at the Neptuno, we always stay at this hotel 2/3 times a year, the service my partner and I receive at this hotel is second to none, from the time you check in the staff are incredibly friendly and nothing is too much trouble for them, the quality and choice of food is excellent at... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Robert, Firstly we would like to thank you for choose Hotel Neptuno. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. We would like to thank you for the remarks that you wrote here. For anything you need during for your... More 

Abergele, United Kingdom
Top Contributor
166 reviews 166 reviews
28 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

As we have previously stayed At the Neptuno we decided that it would be an excellent choice to spend our Christmas and New Years holiday as we have always been happy with the food we have had along with everything else the Neptuno offers. But what a disappointment The day of our arrival 22nd December, we unpacked and went to... More 

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Brighton, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay to bring in the New Year. We had a great greeting on arrival to the reception with a glass of cava. The hotel has a great location near the Yumbo yet we were not disturbed by the nightlife. The food (we went half board), was great, there was something every-night, even on a night that was... More 

Was this review helpful? Yes 1
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for your lovely review! I´m happy reading that you have enjoyed your time with us! We would like to thank you for the comments made about our Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of... More 

Warrington, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 20, 2014

This is my second stay at the Neptuno. Once again I've really enjoyed it. Gay friendly (around 10% of the guests at a complete guesstimate) and the back gate leads directly to the Yumbo center across a small service road. One real annoyance this year was the very poor internet connection. Slow most of the time and regularly cutting out... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for choose one more time Hotel Neptuno. We would like to thank you for your kind comments on our facilities and our staff and it will be a pleasure to report it to them. We would like to thank you for all the comments made about wifi. All of them will... More 

london
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2014

Decided to jet away from gloomy brum and have a jolly week in gran canaria Travelled alone and was pleased with flights transfers etc... Upon arrival at neptuno check in was swift friendly and a chilled glass of cava was nice after the short flight. My room 420 over looking pool was comfy clean and quiet,earplugs were in bathroom in... More 

Was this review helpful? Yes 2
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are glad to hear you all had such a good time during your stay at Hotel Neptuno and you would like to come back. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our guests. If you need anything or for... More 

London, United Kingdom
Top Contributor
285 reviews 285 reviews
124 hotel reviews
411 helpful votes 411 helpful votes
4 of 5 stars Reviewed December 16, 2014

Had another lovely week here - thanks to all the staff. As previous reviewers have said a few things have changed - but all for the better. This time we got an amazing deal direct with the hotel, cheaper for half board than it is for room only at a cheap hotel in the UK. Whilst there we learnt that... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, Thank you so much for your lovely review! I´m happy reading that you have enjoyed your time with us! We would like to thank you for the comments made about our Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2014

I've been visiting Gran Canaria 2-3 times a year since I was a baby as my Father is Spanish and lives there, as do all his side of the family. I normally stay with family and friends but last year decided to 'pamper' myself and booked 1 week at Hotel Neptuno with my Mum.We had a fabulous time! The hotel... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are so happy reading that you have enjoyed your time with us and you would like to come back. We are glad to hear you all had such a good time during your stay at Hotel Neptuno. As you know it is our main intention to provide you with our best image and our commitment is to... More 

derbyshire
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

This was our second time at this hotel this year Yet again brilliant food and staff, everyone's really friendly My only complaint would be if we are all inclusive the mini bar should be included too. We have re booked for the same to weeks again next year. The location of this hotel is perfect, bar staff was excellent especially... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We are glad to hear you all had such a good time during your recent stay with us. As you know it is our main intention to provide you with our best image and our commitment is to achieve the complete satisfaction of our guests. We are pleased to hear that overall, you enjoyed your recent stay at... More 

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 10, 2014

Lovely hotel and have been here about 8-9 times now. Great location and rooms & hotel overall very clean. Food good and good choice. Rooms are all nice, although some are slightly better than others - only slight issue is that the beds are not that comfy. The only other thing that was disappointing was that the check-in was not... More 

Was this review helpful? Yes
Ruth R, CM at Hotel Neptuno Gran Canaria, responded to this review

Dear Guest, We would like to thank you for choose Hotel Neptuno once again and to use part of your time to send us your opinion. All of them will be taken in consideration so as to make changes in the future. We apologize for any inconvenience occurred during your stay with us. About the work, is an important step... More 

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Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#6 Luxury Hotel in Playa del Ingles
#6 Romantic Hotel in Playa del Ingles
#16 Family Hotel in Playa del Ingles

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