We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 140 Playa del Ingles hotels

Hotel Neptuno Gran Canaria

4.0 of 5 Hotel   |   Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Hotel amenities
Save Saved
You added Hotel Neptuno Gran Canaria to your Saves list
Hotel Neptuno Gran Canaria
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
82%
Ranked #13 of 140 hotels in Playa del Ingles
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
nicestay-13 Belfast, United Kingdom
Write a Review

596 people have reviewed this hotel

Traveler rating
    285
    199
    77
    22
    13
See reviews for
12
283
70
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Neptuno hotel in March.one of the best hotels I have stayed in.The staff are very friendly the restaurant was excellent and the hotel was very clean.Will definitely be back next year.The bar staff couldn't be more helpful,they even teach you Spanish .The food in the restaurant was excellent,all freshly made and different everyday.The hotel is beside the... More

Was this review helpful? Yes
Scotland
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My partner and I have just returned from ten nights (2nd-12th April) and we thoroughly enjoyed it. The staff here are super, especially "Nani" who cooks the breakfasts fresh in front of you. She was always so cheerful and friendly, as were all of the staff. Prior to our stay we had emailed Laura from Muta Hotels (who's email address... More

Was this review helpful? Yes
Ischia, Italy
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been in hotel neptuno at the end of march, the structure and the restaurant are good also the food. Maybe the info desk staff could be better and assist the guests. As an hotel for only adults you should imagine that most of the guests are couples,of all genders

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Top Contributor
62 reviews 62 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a lovely March visit as ever. We had the last 10 days of March to enjoy at this 4 star cosmopolitan hotel. Cleaning is second to none at this hotel and that goes for the bedrooms and the pool area. The staff remembered us from previous visits and always did their work with a smile and a spring in... More

Was this review helpful? Yes 2
Bournemouth
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Currently staying again at the Neptuno for 2 weeks, Amazing service, spotlessly clean and staff are all very attentive. Fruit, wine and flowers in room. More wine and fruit as surprise birthday present for my partner. Excellent meals at both breakfast and dinner. Free reliable and fast wifi. This hotel deserves 5 stars! Highly recommended.

Was this review helpful? Yes
Glasgow
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 7 nights staying here and found it very pleasant. Despite the generous 4 star rating I felt this was a very definite 3 star complex with good food, average service from and half decent facilities contributing to this. I have stayed in 100's of hotels throughout the world and other 4 star hotels have been impressed me a... More

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from a week at the Hotel Neptuno in Gran Canaria and have to say we really enjoyed our stay. All the staff were helpful and polite, right down to the very friendly hotel cat. The rooms were kept very clean, as was the hotel - most of Playa del Ingles is pretty clean and litter-free generally. I... More

Was this review helpful? Yes
London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was upgraded to the Neptuno from their sister hotel next door, Buenos Aires Apartments. We stayed on a half board basis. Whilst the hotel is slightly dated, all of the public areas and the rooms are kept clean. I think housekeeping was everyday apart from Sunday. The cleaning ladies were very thorough and even tidied the messy piles of... More

Was this review helpful? Yes 1
Thatcham, United Kingdom
Top Contributor
52 reviews 52 reviews
44 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Well, what can I say. The Neptuno never fails to please. Efficient check in, I was given the room that I requested. Very clean room, well equipped. Lovely maid who cleaned my room all week. It's great to be acknowledged by the staff, and recognised from previous visits. Meals were nice as always, plenty to choose from each night.... And... More

Was this review helpful? Yes 1
West Midlands
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from another week at Neptuno, we booked directly with the hotels own website this time with paying on arrival which was easy, and cheaper. We also had the transfers arranged via the hotel which was also very prompt...all the staff remember you from previous times and sake your hand when they see you again which is really... More

Was this review helpful? Yes
Laura I, CM at Hotel Neptuno Gran Canaria, responded to this review

Thank you so much for leaving your review. Thank you for made your booking through us and for being such a good guest with us:) We would love to meet you again in September, I look forward to hearing from you soon:) I leave my email in case you don´t have it, but I don´t think so...:) laura@grupomur.com Best wishes,... More

Been to Hotel Neptuno Gran Canaria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Neptuno Gran Canaria

Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Playa del Ingles
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#6 Luxury Hotel in Playa del Ingles
#23 Family Hotel in Playa del Ingles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Priceline, Hotels.com, Otel, Venere and HotelsClick so you can book your Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Neptuno Gran Canaria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.