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All 19 San Agustin hotels

Iberostar Costa Canaria

4.0 of 5 Resort (All-Inclusive)   |   C/ Retamas 1, 35100 San Agustin, Gran Canaria, Spain
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Iberostar Costa Canaria
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81%
Ranked #10 of 19 hotels in San Agustin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
Artemio7 London, United Kingdom
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428 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Absolutely beautiful location. I chose this hotel because of it's proximity to the beach and the fact that we were familiar with the Iberostar brand. Very deserving of a 'Very Good' rating. The service and staff were incredible. Whether we were at the bar, restaurant or poolside they, usually, have a smile and a hello for you. Fernando is incredible.... More

Was this review helpful? Yes 1
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, Firstly we want to thank you for your trust in our company for your holidays and are thrilled you enjoyed staying with us at the IBEROSTAR Costa Canaria hotel; we are also sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor. We nevertheless took good note of your comment on your bed and... More

Camberley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just come back from staying at this adult only hotel for two weeks. It is situated in a lovely quiet resort just 30 minutes away from the airport and about fifteen minutes walk away from the main shops and chemist. The bus stops are just opposite and it is very easy to go to places such as Puerto... More

Was this review helpful? Yes 2
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Margaret, Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Costa Canaria hotel and are delighted to read that we were able to match your expectations in terms of location and services. We are sincerely sorry to hear that a friend of yours had to be hospitalized whilst... More

Sussex
Top Contributor
68 reviews 68 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was chosen because of its total lack of child or teen facilities thus ensuring tranquillity. I hope those reviewers who are offended at the sight of the elderly will soon be in need of a Zimmer frame or a wheelchair themselves. About 80% of the guests were German who seemed to be of a generation that has learnt... More

Was this review helpful? Yes 3
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, First of all we would like to thank you for choosing our IBEROSTAR Costa Canaria hotel for your holidays in Gran Canaria and for the time you took out of your day to share your feedback on your overall holiday experience among us; we are glad to hear we were able to match your expectations of a tranquil... More

Berkshire. UK
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

For the older guest without children its a real oasis on a desert island. Amenities and position second to none. The food was very good and plentiful The thing I liked least was the bed rooms,quiet comfortable but getting tired.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, Thank you for the time you spent to share your feedback on you recent stay at our IBEROSTAR Costa Canaria hotel; we are pleased to read that overall you had an enjoyable time among us. We took good note of your comment on our rooms and passed it to our central office so as to study the possibility... More

Liverpool, England
Contributor
18 reviews 18 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed March 11, 2014

Do not book this hotel if you are aged under 70 ...... Nearly all the guests are OAP's ....the whole place is geared towards the older generation and not in a good way !! We moved hotels after one night with the help of Jill (Thomas cook rep) who was very efficient. The rooms are average and need a facelift... More

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IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, Although we sincerely regret reading that your stay at our IBEROSTAR Costa Canaria hotel was not as enjoyable as it could have been, we would like to thank you for sharing your observations with us because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal... More

Mundelein, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2014

Beautiful location.Staid on the 7th floor,too hot during daytime since there was no aiconditioning,they only turn it on during summer.Left door wide open during the night when temps were down.Big room and bathroom,needs updating and more shelves or drawers,also new carpet.No internet access in rooms only outside or hotel lobby,not very concenient.Pool area beautiful,direct access to the ocean and promenade.... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Karina, Thank you so much for sharing your opinion on your return visit to our IBEROSTAR Costa Canaria hotel; we are glad to hear that overall you had an enjoyable stay at our hotel. We took good note of your suggestions about the rooms and passed them to our Central Office for revision and to study the possibility to... More

Essex
Contributor
16 reviews 16 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 26, 2014

Overall we had a pleasant stay at this hotel in February 2014. The hotel is rated 4 star but, as is usual with many hotels, take a star off and that is closer to its true rating. We give it a Trip Advisor 'Very Good' because of its staff otherwise it may have been just 'Average'. However our visit didn't... More

Was this review helpful? Yes 3
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, Thank you for your lovely review regarding your recent visit to the IBEROSTAR Costa Canaria; we are glad to read that overall you had a pleasant stay among us. As you well say, the first room we accommodated you in was a special room in accordance with your request having advised of mobility problems; nevertheless we are glad... More

Dorset
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 25, 2014

Certainly well placed hotel. But the air conditioning does not work as the hotel is a bit tired. They are upgrading slowly. We went in February & the water was freezing in the pool. The restaurant was a nightmare as it is over three levels. Getting a fried egg or omelette was a long wait!! The age group for this... More

Was this review helpful? Yes 1
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Costa Canaria hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We would like... More

Winchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2014

The only drawback to this hotel is that the beds are very hard. If you like a very hard bed great, if not it is like trying to sleep on a table. We asked if we could change mattresses, did they have less hard ones, the mattresses were changed, but were only marginally softer. This is areal problem if you... More

Was this review helpful? Yes 1
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Steve, Thank you for the time you spent to share your feedback on you recent stay at our IBEROSTAR Costa Canaria hotel, it is only through feedback such as yours that we are able to maintain and indeed if necessary improve upon the service that we deliver to our guests. We took good note of your comment on our... More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 14, 2014

The Costa Canaria has been one of our favourite destinations for many years now.The Director continues to have a hands on approach making sure high standards are maintained & all his staff are fantastic offering a first class service in all departments.We have always enjoyed the cosmopolitan feel to the hotel which on previous visits has attracted guests from all... More

Was this review helpful? Yes 8
IberostarHoteles, Online Reputation Manager at Iberostar Costa Canaria, responded to this review

Dear Guest, We first would like to thank you for your loyalty and trust in our IBEROSTAR Costa Canaria hotel as well as for the time you spent to share your recent experience on Tripadvisor. We lament reading that you would have “second thoughts” about returning; however we would like to point out that our clientele depends mostly on the... More

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Additional Information about Iberostar Costa Canaria

Also Known As:
Iberostar Costa Canaria Hotel
Iberostar Costa Canaria Hotel San Agustin
Iberostar San Agustin
Iberostar Hotel Costa Canaria
Iberostar Costa Canaria San Agustin, Gran Canaria
Address: C/ Retamas 1, 35100 San Agustin, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > San Agustin
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#2 Family Hotel in San Agustin
#4 Luxury Hotel in San Agustin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Costa Canaria 4*
Official Description (provided by the hotel):
Located along the shore, on the seaside beach of San Agustin, the IBEROSTAR Costa Canaria Hotel is ideal for couples escaping to Gran Canaria for a holiday, no matter what time of the year. This all-inclusive 4-star hotel, completely renovated in 2008, is a superb location for vacationing adults in Gran Canaria thanks to its vast array of activities and services designed to maximize guests' pleasure and relaxation throughout their stay. ... more   less 
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