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Gloria Palace San Agustin Thalasso & Hotel

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GreenLeadersPlatinum level
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C/. Las Margaritas, S/N | San Agustin, San Bartolome de Tirajana, 35100 San Agustin, Gran Canaria, Spain
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Gloria Palace San Agustin Thalasso & Hotel
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1,637 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Norwegian first
  • Polish first
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  • Spanish first
  • Swedish first
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English first
  • All months
    (1637)
  • Mar-May only
    (361)
  • Jun-Aug only
    (589)
  • Sep-Nov only
    (400)
  • Dec-Feb only
    (287)
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Gloucester, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just come back from a 2 week break. There was 9 of us in all and we were all inclusive. Its a very clean hotel. It was spotless to be honest. There is a lot of choice when it comes to food. It doesn't matter if it's breakfast, Lunch or dinner there was plenty of choice. The hotel... More 

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Shefford, United Kingdom
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just back from a week all inclusive at Gloria Palace. We were looking for a nice relaxing place to chill out and we got just that. The hotel itself has good decor and is very well kept. We saw a few poor reviews about the staff, but they were very good when we were there; regardless of where they worked.... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

Could not fault friendliness of most hotel staff, especially in buffet restaurant. Food was good and a wide variety. Special themed nights were good as staff dressed up and got involved. We stayed in Family room 122, cot was requested for my two year old but was not available on arrival at 23.00 had to wait till 01.00 to put... More 

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Wigan, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good hotel, not so good location. (we went 13-27th July) This is a family hotel lots of kids, not the best for couples. The people there when we were there are mostly German and Spanish, but no issues all friendly. Staff are mostly friendly some more than others. Animation good, worked hard, but need to be more proactive in getting... More 

Was this review helpful? Yes 1
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & Hotels, Thank you very much for sharing your opinion about the hotel. In order to give right answer, the second nationality at the hotel is english ( with 22%) more than spanish ( 15%). We are sorry that you were dessapointed with the rooms. Talking about removing towels in case that the sunbed is... More 

Pontypool, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed here in July as a couple for two weeks on a half board basis, the hotel itself was very clean and fairly modern. The food was very nice with lots of selection however the downside was the waiters would approach you when you were in the middle of eating to scan your room key and some of the dinner... More 

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Plymouth, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I visited out of season in May as a family of four. The hotel is very well presented inside and out, glass of champagne when you arrive added a lovely touch. Pools are big enough and well kept although I would be dubious if there would be enough sun beds to go around in high season. Rooms are spacious and... More 

Was this review helpful? Yes 1
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear guest from Gloria Thalasso & Hotels, Thank you very much for choosing us for your holidays. We are happy to read that the hotel is well presented following your opinion. We do really appreciate your whole opinion and would like to see you soon among us. Best regards, More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I travelled alone with my six year old daughter to this hotel and on first impressions it was lovely! Friendly greeting and lovely clean spacious room. Requested a high floor and they kindly granted this! Beautiful views! Pools were lovely, however very deep. Good job my little girl can swim well. Food was varied...however very little choice for little ones.... More 

Was this review helpful? Yes 1
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guests from Gloria Thalasso & Hotels, First of all thank you for saying this "Overall a clean hotel and friendly entertainment staff! My daughter loves them! We had a lovely holiday" We are glad to know that accodring to you the hotel is lovely, friendly and offer a clean spacious room with a beautiful view. We are also satisfied... More 

1 review
3 of 5 stars Reviewed 5 days ago NEW

Was a little disappointed based on all the positive comments that have been made. Looking back I can't point and say things were terrible but we didn't leave with the wow factor we were expecting. Rooms were very clean and maid were great; as were the reception team. The food was varied with various themed evenings. Probably best to go... More 

Was this review helpful? Yes
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & Hotels, We are sorry that you were little disappointed in the hotel. We are sorry thay you did not have the Wow factor you were expecting. We are pleased to know that rooms were very clean and maid were great and also our reception team. We also reccomend what you mention in your review... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a review of a couple of honeymooners who took the all inclusive option for 7 days. Positives : The all inclusive drinks menu has all you could ever need, both with and without alcohol. The pool area is large and has just enough sunbeds. The hotel is very clean and, in our experience, the staff were mostly friendly... More 

Was this review helpful? Yes 1
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & hotels, We appreciate that you mention in your review all the positive things about your stay at the hotel starting with all inclusive drinks menu, pool area, the hotel is very clean and our staff is mostly helpful and friendly, etc. We also take notice of your suggestions and will work in order to... More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Amazing hotel with amazing staff, great food and fab rooms, don't be put off by bad reviews, I think these people are never happy! The staff are so friendly and you must try the spa it's well worth a full body massage!

Was this review helpful? Yes 3
GLORIA_TH, General Manager at Gloria Palace San Agustin Thalasso & Hotel, responded to this review

Dear Guest from Gloria Thalasso & hotels, Thank you very much for saying that we the hotel is amazing and that our staff is also amazing. We are very happy to know that our good is great and also our rooms. We also appreciate that you recommend to anyone our spa and full body massages. Best regards, More 

Hotel Review Summarization

What travelers say

  • Very good(12)
  • Evening entertainment(10)
  • Pool area(8)
  • Family room(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (1)
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Other (53)
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