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All 35 Santa Ponsa hotels

Sun Beach

2.0 of 5 Hotel   |   Ramon De Moncada 25, 07180 Santa Ponsa, Calvia, Majorca, Spain
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Sun Beach
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34%
Ranked #35 of 35 Hotels in Santa Ponsa
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314 reviews from our community

Traveler rating
    30
    61
    70
    39
    114
See reviews for
46
79
7
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Terrible stay, staff were ignorant and grumpy! Room was awful, punch holes in the doors, cupboard doors was hanging off, lose wires, bath, sink, shower & toilet were filthy and full of grime. This room looked like it hasn't been cleaned in months, stains all down the walls, hob of oven was grim, table scratched all over, chairs didn't even... More

Was this review helpful? Yes 2
Manchester, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Got a bit worried upon arriving in regards to the noise, as the apartments are above a bar (Strings) but we were at the top/back so no problems with that for us. Room 612. All reception staff were pleasant and check in was swift. As for the apartment itself, was basic but clean and tidy, a decent size and had... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We left after the first night in this hell hole of a place after sleeping on our towels the beds where that dirty. We got moved to a apartment on 6th floor and it was as bad. Blood on the curtains and bed and went to the desk about it and they didnt want to know about it so we... More

Was this review helpful? Yes 1
Cork, Ireland
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

This place was Booked in person by one of our party over a month ahead of our trip and he was promised a price of no more than 90€ per room for 4 nights in October. 6 rooms were booked then & on arrival we asked for another just so everyone had a little more space. A quick check online... More

Was this review helpful? Yes 5
Durham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here again in September for 3 nights and had another good stay. The receptionist on arrival was friendly and helpful. When we booked we had requested apartments on the 7th floor but this was not possible. The receptionist apologised about this (although this wasn't her fault) however stated that they had made sure the 2 apartments were next door... More

Was this review helpful? Yes 2
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

Thank you so much for your lovely review, looking forward to seeing you again next year. We do try our hardest to fulfil customer requests but sometimes it is just impossible, thanks for being so understanding More

Belfast, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As this was my first holiday away from home i was really excited at the prospects of what my holiday would entail. I was really disapointed by the service of this hotel and especially the staff which i had witnessed with my own eyes beat up a teenage boy from the same floor as me as he did not have... More

Was this review helpful? Yes 3
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

There is no way anybody would be beaten up in our hotel by a member of staff. Sorry you didnt enjoy your stay but thanks for taking the time to write a review More

1 review
1 of 5 stars Reviewed 2 weeks ago

me and my 3 friends stayed here in June, and from reading down through the comments a very similar story happened to us! we came back from a night out to head to our rooms! we were told we made two much noise, told us we had 5mins to pack our bags! we refused to see 4 police men stand... More

Was this review helpful? Yes
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

As far as I know we dont put people out on the street for no reason whatsoever, you will have had a verbal and a written warning letting you know what would happen if your behaviour on the complex didnt change. Nobody wants to ruin anybodys holiday but you must also take into account that you are not the only... More

Belfast, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

arrived late at night, member of staff on check in desk was very rude, had to wait for safe keys, lifts to 7th floor where broke most of the time, basic but suited for a young couples holiday, NO A/C!

Was this review helpful? Yes
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

Thanks for taking the time out to write a review, no we dont have air conditioning but this is,as I have mentioned many times before, reflected in our prices More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Recently stayed here for a week in a group of four blokes ranging from 23-46. After reading all the reviews I was expecting to be staying in hell. After staying here it's taught me not to bother worrying over negative comments!! We got clean towels and toilet roll 5 times in a week. The rooms was very clean with all... More

Was this review helpful? Yes 1
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

Thanks for a great review, and for mentioning, as have others that its not the staff that are causing bad reviews but other people who are inconsiderate to others. We know everybody is on holiday but certain rules have to be kept to, being in the pool during the night is one of them, swimming pools and alcohol rarely make... More

manchester
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

very clean, but worn apartment. Bad reviews seem to be about guests rather than actual apartments. Could do with air con but obviously that would affect price. Perfect location in Santa Ponsa, nice town too

Was this review helpful? Yes
Daniel A, Director de Relaciones con Clientes at Sun Beach, responded to this review

Thanks for a very short but concise review, pleased to hear you enjoyed your stay More

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Additional Information about Sun Beach

Address: Ramon De Moncada 25, 07180 Santa Ponsa, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Santa Ponsa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sun Beach 2*
Number of rooms: 95
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Also Known As:
Sun Beach Hotel Santa Ponsa
Sun Beach Santa Ponsa, Majorca

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