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H10 Playas de Mallorca

Certificate of Excellence
Gran Via del Puig Major, 2, 07180 Santa Ponsa, Calvia, Majorca, Spain (Formerly Hesperia Ciutat de Mallorca)
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H10 Playas de Mallorca
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Ranked #11 of 36 Hotels in Santa Ponsa
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
kopkats
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698 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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  • Italian first
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English first
  • All months
    (698)
  • Mar-May only
    (113)
  • Jun-Aug only
    (365)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (13)
All months
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My 11 year old son and I stayed in Santa Ponsa early July for 5 nights and I thoroughly recommend anyone travelling with family to stay at this hotel. The rooms while small were more than adequate and the entire hotel was always immaculately clean. The breakfasts were more than ample (we always ate out for dinner). The pool area... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW

enjoyed our 10 night holiday at this hotel this july. all the management and staff worked very hard to make us very comfortable and nothing was too much trouble for them. everything was spotlessly clean .the food was every bit as good as any 4 star we have visited . all this in such a beautiful location. who could ask... More 

Was this review helpful? Yes 1
Merseyside
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We took my mum to this hotel at the end of June for ten nights booked through Thomas Cook. We arrived much later than expected and were shattered but our rooms were sorted quickly and efficiently. We nipped over the road to the 24 hour McDonalds before going to bed. The rooms were spotless and beds comfortable. The food was... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Rooms are lovely we had a pool view on 1st Floor Although the Shower was a walk in the door was weird it opened out so the floor would always get wet We Stayed Half Board the First time in years we normally go Self Catering as regular visitors to Santa Ponsa we know it's quite cheap to eat... More 

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devon
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed for just 2 nights which was enough for us (50s couple) felt because it was a short stay they initially gave us a room out the back of the hotel with a balcony facing the hotels industrial air conditioning units not very loud then! after requesting another room they informed hotel fully booked thinking we were on a package... More 

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Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The good thing about this hotel is the location. It is right in the centre of Santa Ponsa and a few steps from the beach. Unfortunately the rooms are out-dated and the food is not great. I was travelling with my sister and had specifically requested a twin room. The first room we were given had a double bed and... More 

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East Kilbride, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Excellent location in the centre of Santa Ponsa with the beach on the door step. Hotel was spotless with rooms cleaned and fresh towels daily. I found the food to be fine and always plenty to choose from every night. Staff were all very friendly. overall i would recommend this hotel and would not hesitate to return.

Was this review helpful? Yes 1
Glasgow, United Kingdom
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Just arrived home after our 4th visit to this hotel. Always find the staff very helpful and polite. When we arrived I asked if our room could be changed to one nearer the lift as I have difficulty walking sometimes and this was not a problem. The room was fine and cleaned every day. The restaurant was run well. (... More 

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South Ayrshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

spent a week in june at this hotel, for the second time. it is feeling a bit tired, and the food could be better, breakfasts are good with plenty of choice, but the dinners are not. not much meat options but plenty of fish, and as we dont eat fish, our only option some nights was a salad. cleanliness of... More 

Was this review helpful? Yes 1
Xisco G, Director General at H10 Playas de Mallorca, responded to this review

Dear guest, We would like to thank you your comment and we would also like to inform you that thanks to all of them we are already working with a managing Chef of the company so as we can reach the standard of H10. We hope to show you our progress on your next stay with us! Sincerely... More 

Bishop Auckland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel spotless clean and location ideal those are the good points.The food was terrible evening meal left overs served for breakfast also staff were some of the worst we have ever encountered rude disinterested,we complained as one was shouting at customers in the restraint pity because last time we were there it was excellent

Was this review helpful? Yes 1
Xisco G, Director General at H10 Playas de Mallorca, responded to this review

Dear guest, First of all we would like to thank you your comment because it is the best way for us to keep getting better. We have already reported it to the team leader trying to avoid these problems and we really apologize for all the inconveniences. We hope to welcome you back in H10 Playas de Mallorca to show... More 

Hotel Review Summarization

What travelers say

  • Half board(5)
  • Very clean(4)
  • Great location(3)
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Pool/beach area (48)
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Hotel & grounds (91)
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Room/suite (18)
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View from room (21)
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Dining (21)
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Bathroom (10)
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Business center/function rooms (2)
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Other (69)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (16)
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Beach (27)
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Double Standard Room with Pool View (38)
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Double Standard Room with Sea View (37)
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Pool (30)
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Restaurants and Bars (66)
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The Hotel (84)

Management photos: Courtesy of the property manager

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Pool/beach area (16)
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Room/suite (8)
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Dining (11)
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Hotel & grounds (16)
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Bathroom (1)
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Family/play areas (2)
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Other (1)
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