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Iberostar Suites Hotel Jardin del Sol

Certificate of Excellence
C/ Huguet des Far, s/n | Costa de la Calma, 07180 Santa Ponsa, Calvia, Majorca, Spain
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Iberostar Suites Hotel Jardin del Sol
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1,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a week Sept '14 as part of Cruise & Stay with another couple and what an excellent choice of hotel. Location is superb for the views of the bay and away from the main bars area but close enough for an easy stroll to the buzz. We were in the prestige area and found it very comfortable... More 

Was this review helpful? Yes 3
Cambridgeshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 22, 2015

My husband and I came here for five nights for our honeymoon the day after our wedding in September. We wanted to upgrade to the prestige side of things, but on arrival we were told that was fully booked up, however they did upgrade us to the nicer suite for our stay which was lovely, and on our second day... More 

Was this review helpful? Yes 3
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Guest, We first would like to thank you for choosing our IBEROSTAR Suites Hotel Jardin del Sol for such a special occasion as your honeymoon and for the time you took out of your day to review your overall holiday experience among us. We sincerely regret reading that your experience did not meet your expectations and would like to... More 

Jersey
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 6, 2015

Really nice place Santa Ponsa and this hotel is brilliant, the pool,staff and the food are awesome... Would recommend this to anyone that wants a really hot place and friendly people.Just the fact that we had to walk 15 minutes to the beach is an inconvenient but it's worth.

Was this review helpful? Yes 5
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Guest, Thank you for the great feedback on your holiday experience at our IBEROSTAR Suites Hotel Jardin Del Sol and very kind recommendation to Tripadvisor’s readers; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank... More 

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 5, 2015

Good warm welcome and not too much hanging around to check in. Room needed some updating to make it as nice as the rest of the hotel and I found the bed hard, but we were just in a regular room and not Prestige. Pool areas and reception very nice and spa excellent. Some staff members were not as friendly... More 

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Ellen, Firstly we would like to thank you for taking the time to share your personal impressions on your stay at our IBEROSTAR Suites Hotel Jardin del Sol. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We regret... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 24, 2015

One of the nicest hotels we've had the pleasure of staying in. We stayed star prestige for a week last Easter. We upgraded to a whirlpool room too, which we only used once, but the extra space giant bed and better room location was worth it. The hotel was dead while we were there, as we arrived the week after... More 

Was this review helpful? Yes 5
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

Wow......here I was just got off the transfer from the airport, check-in was fast and wow what a lovely and beautiful room I was given. Breakfast lunch and dinner all meals were great, couldn't fault the waiters or the service provided. The bar was great with an excellent choice of drinks. The best thing was the free mini bar in... More 

Was this review helpful? Yes 6
Denmark
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 19, 2015

The best location in Santa Ponsa and away from all the bars. Big room and nice private terrace and no small children crying in the hotel. The Iberostar hotels are all very good and we came here because 2 years before we stayed with them at Dominican Republic and it was super nice for us. We did not like the... More 

Was this review helpful? Yes 3
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Johan, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Suites Hotel Jardin del Sol hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We were sorry to... More 

Dumfries, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 29, 2014

My wife and 1 stayed in the Prestige area for 4 nights to attend a wedding blessing in Palma. The bride and groom were also staying in the hotel. The staff made it very special stay for us all. Everything about the Hotel is great, staff, food, amenities, etc.

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Guest, Thank you for reviewing your recent stay at our IBEROSTAR Suites Hotel Jardin del Sol. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. All of us were happy to know that you were very satisfied with our restaurant and that our team members... More 

Surrey, United Kingdom
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 23, 2014

On our arrival as a very large group, we could see that the reception staff were very uncomfortable as our rooms were not ready and we were sent away and told to be back later in the morning. I came back to ask twice if my room was ready as I didn’t feel that great and upon asking the male... More 

Was this review helpful? Yes 7
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Guest, Thank you for your review of IBEROSTAR Suites Hotel Jardin del Sol; It does indeed sound from what you described, that some aspects of your stay did not meet our IBEROSTAR standard of excellence. We appreciate you taking the time to bring this matter to our attention. We sincerely lament your disappointment for not being able to check... More 

Airdrie
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 22, 2014

We spent a week here recently in the prestige area having booked a Junior Suite Star Prestige, On arrival we were asked whether we wanted to upgrade to a swim up suite at an extra 15 euros per night and after viewing the room decided to take this. The room was beautiful , clean and spacious and it was a... More 

Was this review helpful? Yes 4
IberostarHoteles, Quality Manager at Iberostar Suites Hotel Jardin del Sol, responded to this review

Dear Guest, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Suites Hotel Jardin del Sol; guest satisfaction is our number one goal and there is nothing better than achieving that. We are happy our hotel and staff were able to meet all your needs during your stay and we thank you for pointing out... More 

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