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Apartamentos Portofino y Sorrento

Avenida del Rei Jaume I, 86, Santa Ponsa, Calvia, Majorca, Spain
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1 room 1 guest
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Apartamentos Portofino y Sorrento
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251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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    (251)
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Crewe, United Kingdom
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Rooms are basic but clean and spacious. Aircon and safe cost but are an ok price. Staff were friendly and helpful and liked a joke. We were in block one - which is fantastic for the beach and for people watching. The pools are small but ok, but we spent most time on the beach. Definitely in the less lively... More 

Was this review helpful? Yes 2
Cavan, Ireland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Five of us adults stayed in the Sorrento apts at the rear of the portofino in July this year for 9 nights. When we arrived the staff were extremely friendly and helpful. Nicely appointed reception area. The beach was easily reached across the road, however, we were t ready for the long haul to the elevator which didn't carry us... More 

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North Yorkshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We arrived with two children, 7 & 3 to be greeting with 'we are sorry but you can't stay here but you have a room at Deya.' As I'd already heard about this 'Deya' I refused point blank to go there! Thankfully our travel agent sorted is out an excellent room at a local golf resort free of charge and... More 

Was this review helpful? Yes 1

Travelers are raving about these Santa Ponsa hotels

sheffield
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We too were a family who after travelling with kids were told I'm sorry but we do not have a room here but our sister hotel deya across the bay has a room waiting for you. I like of all the other reviewers put up a fight but had to give in as kids needed a bed that night. After... More 

Was this review helpful? Yes 2
Level Contributor
2 reviews
1 of 5 stars Reviewed 1 week ago

Just got back from our holiday at the above apartments......On arrival me and my family were told that they hadnt got a room for us as they had issues with the pipe work and there had been damaged to the rooms, so we were told that they had booked us a room at the Deya! I asked to see the... More 

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Lichfield, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

As many other reviewers, my family and I too were advised on arrival by a smiling "Maria" that they were unable to accommodate our reservation for the 1st night. As an alternative, we too were offered their sister accommodation, Deya Apartments. Despite much protestation we were obliged to accept the alternative accommodation which was was located in the "Magaluf" side... More 

Was this review helpful? Yes 2
dumbarton
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arrived on the 5 th August at Portofino/Sorrento with my family .I was another 'victim' of over booking and was told I would have to stay in Deya apartments for one night i was livid.The receptionist kept saying ," sorry it's high season sorry sorry high season ". I reckon the over booking is intentional to be honest ,to cram... More 

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Stafford, United Kingdom
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked to stay for 7 nts. Arrived at 23.00 to be told there was no room available and had to stay 1 nt at deya hotel. The Deya is the worst place I have ever stayed. Nightclubs competing with music until 6.30 am fighting people screaming and running round hotel all nt. Room stunk of vomit stained and torn sheets.... More 

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Prestwick, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

very basic apartments. stayed here in a one bedroom apt with my mother and 9 year old son for 10 nights. bed linen only changed once. clean towels twice. room was never 'cleaned/mopped/brushed' and ants started to become a problem, although there is a brush provided for you to clean up yourself. pool rules seemed to change on a daily... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had stayed in these apartments in July last year and loved it just as much as i Did this year. The apartments have certainly been updated and revamped big and spacious for 3 of us in one room and 3 in another. The staff really arnt the friendliest but sometimes i think its only towards teenagers and young people.... More 

Was this review helpful? Yes 4
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