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All 98 Salou hotels

PortAventura Hotel El Paso

4.0 of 5 Hotel   |   Rambla del Parc s/n, 43840 Salou, Spain
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PortAventura Hotel El Paso
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Ranked #18 of 98 Hotels in Salou
A recent review
4 of 5 stars reviewed 3 days ago
Elaine12345x Glasgow, United Kingdom
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Me and my family went to the El Paso. I went with my mum 67 and four kids 18, 14, 12 and 11. I was worried about going to the hotel because of the reviews it was getting all throughout the year but we all really enjoyed ourselves. The kids enjoyed having the snack bar close to the pool. we... More

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

after reading a few bad reviews of this hotel i was a little apprehensive when we visited 14/9/14. but we had a lovely time there. our rooms were cleaned everyday & beds were made & changed. the all inclusive food was lovely. and even my fussy 12 yr old didn.t stop eating. the snacks through the day were good. ham/cheese... More

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2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had the most amazing time at this hotel, there was so much to do 7 nights stay just wasn't enough. the children loved it so much and so did we!!! You were constantly entertained and was completely worth ever penny... recommend this hotel for a family, couples, friends or even solo!!!

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Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved staying here, we all had an amazing time. Rooms were lovely and big, food was great with lots of choice. Lovely big pool and fun entertainment. Loved the free wifi in the lobby. Cant wait to come back.

Was this review helpful? Yes 1
Midhurst, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the second time we have stayed at this hotel and since last time things seem to have gone downhill. The hotel still looks as lovely and the staff in reception/bar are great but the cleaning staff need a lesson on how to clean a room our bathroom/bedroom floor didn't get cleaned properly in the week we were there!... More

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PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear Smethy081. We are very disappointed to hear that your experience at PortAventura was affected by the reported circumstances at El Coyote restaurant, as well as with the hotel bar service received. Please accept our apologies for all the inconvenience you have been caused. Moreover, we regret that our cleaning service didn’t meet your expectations as is one of our... More

Plymouth, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Just come back from a weeks stay in the hotel with my partner. Overall we had a fantastic time and a brilliant stay at the hotel. Check in was quick and efficient and the information given about the park and the hotel was so helpful. We arrived in the morning and our room wasn't ready until 3pm, which is a... More

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Liverpool, United Kingdom
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been quite generous by giving this Hotel a rating of four as in some parts just let it down badly yet other parts are great. The Hotel advertises itself as a Four Star establishment yet it fails miserably in this respect due to the Hotel Rooms they offer (and let's face it, it's not cheap). The rooms are abysmal,... More

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PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear Severalpolecat. We are very disappointed to hear that your experience at PortAventura was affected by the reported circumstances and the room didn't meet your expactations. Your complain have been reported to the corresponding department in order to be able to offer our guest a better service next time. Please accept our apologies for all the inconvenience you have been... More

United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

3 weeks ago I posted a review of my first impressions. I have now withdrawn that review to write another now I am home. First things first. I can only comment on what I experienced but for some reason this hotel receives both great and poor reviews. I do have some ideas about that and will cover them later. Check... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We have been back for 2 days now & have to say we had an amazing time. We booked this holiday last june & started keeping an eye on the reviews from then. Good points: hotel grounds were gorgeous, scenery was lovely & hotel very clean. Cannot fault ANY of the staff, all were very helpful & polite, especially the... More

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We arrived at the hotel at 10pm, after waiting to check in for almost an hour we were greeted by friendly staff who were very helpful. Our room was basic, but very clean. The entertainment each night was repetitive, boring and often children were dancing up on the concrete stage which was very unorganised and unsafe. The food was bland... More

Was this review helpful? Yes 2
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Additional Information about PortAventura Hotel El Paso

Address: Rambla del Parc s/n, 43840 Salou, Spain
Phone Number:
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — PortAventura Hotel El Paso 4*
Number of rooms: 501
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Also Known As:
El Paso At Portaventura Hotel
Hotel El Paso

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