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PortAventura Hotel El Paso

4.0 of 5 Rambla del Parc s/n, 43840 Salou, Spain
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PortAventura Hotel El Paso
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PortAventura Hotel El Paso
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1,010 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
17 reviews 17 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had mixed feelings about this place. Rooms clean but basic. But I mean there's so much to do in the theme park... You done really spend any time in the room. Food, not so great. Eating the same thing nearly every day. The a la carte was the most Iv ever had.. The pool was always lovely. But people got... More 

Was this review helpful? Yes 3
PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear RobertaEthan1. We are very disappointed to hear that your experience at PortAventura was less than you expected due to the restaurant services. We take your comment in consideration in order to improve our job and be able to offer you a more satisfying service next time. Best regards, PortAventura. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

This was our second stay at the El Paso and the hotel had not changed in 2 years. It was busy, which is to be expected during the school holidays but we were always able to find sunbeds around the pool. The queues for dinner were never longer than a couple minutes. The longest wait was being served at the... More 

Was this review helpful? Yes 4
Tipperary, Ireland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed November 19, 2014

First, the good points - the hotel looks lovely, great attention has been paid to the aesthetics. This is a very large hotel but is set out as a main building and several annexes throughout the extensive grounds around the spectacular pool area, which avoids the block building appearance. You should note, if that kind of thing bothers you, that... More 

Was this review helpful? Yes 9
PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear MichlnTipp. We are very disappointed to hear that your experience at Hotel PortAventura El Paso was less than what you expected, and we regret that our rooms and shopping service didn't meet your expectations. Please accept our apologies for all the inconvenience you have been caused and we thank you to take time to write us and give us... More 

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2014 via mobile

We stayed here for 1 week June 14 and had a fabulous time. The location to the theme park is great only 5-10 mins away or there is a regular free shuttle bus if you don't fancy the walk, if you fancy a day at the beach there is also a free bus that takes you there and back. Food... More 

Was this review helpful? Yes 6
Edenbridge, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 1, 2014

I really don't know where to start with this hotel. Stayed there in August and I wish we hadn't. The room was small and pokey, the beds were so hard and the bathroom grotty. The food was of a very poor quality and always the same. The queue's were awful, firstly to get a table, and then queue for the... More 

Was this review helpful? Yes 1
PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear Nibbers121. We truly regret that your experience at the Hotel El Paso wasn't fully pleasant. We regret that our hotel didn’t meet your expectations at the restauration, customer and entertainment service as they are our main priorities. Please accept our apologies for all the inconvenience you have been caused. We thank you very much your comments around and have... More 

Belfast, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 25, 2014

We stayed at the el paso from the 11th-18th sept the last week of this hotel's season, it is the perfect time to visit. We were a large party of 8 adults and 6 kids. I stalked tripadvisor from the moment we booked 9 months before and was quite worried about the bad reviews. This is our 5th time to... More 

Was this review helpful? Yes 8
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 7, 2014

Mexican themed hotel. close to PortAventura park. 5-10 minute walk or take their shuttle for free. All inclusive hotel which was great but unfortunately, food was not as good. if you are looking for a hotel away from home, in my case, UK, then this is not the place as this place was full of Brits and felt a bit... More 

Was this review helpful? Yes 1
PA_PortAventura, Manager at PortAventura Hotel El Paso, responded to this review

Dear Sindy. We are very disappointed to hear that your experience at PortAventura El Paso was less than you expected. We regret that our restauration service didn’t meet your expectations as is one of our main priorities. Please accept our apologies for all the inconvenience you have been caused. We appreciate your comments as they will allow us to improve... More 

Wolverhampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 5, 2014

we arrived at the le paso at 9:30am after a very early morning flight. the hotel was only 15 mins from reus airport , and we were 1st to be dropped off . As soon as we got off the coach a guy took our cases gave us a receipt and told us to collect them at 3pm. Check in... More 

Was this review helpful? Yes 5
Durham, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

Our 5th holiday at Portaventura and 2nd to El Paso.The hotel is really lovely and this time we stayed in rooms overlooking the pool which we had requested in advance.All the rooms were reasonably spacious and thoroughly cleaned daily.The staff were pleasant and helpful and even provided a car to take my wife to the nearby clinic to visit a... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2014

Me and my family went to the El Paso. I went with my mum 67 and four kids 18, 14, 12 and 11. I was worried about going to the hotel because of the reviews it was getting all throughout the year but we all really enjoyed ourselves. The kids enjoyed having the snack bar close to the pool. we... More 

Was this review helpful? Yes 3
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Additional Information about PortAventura Hotel El Paso

Address: Rambla del Parc s/n, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — PortAventura Hotel El Paso 4*
Number of rooms: 501
Reservation Options:
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Also Known As:
El Paso At Portaventura Hotel
Hotel El Paso
Hotel Style:
#12 Luxury Hotel in Salou
#20 Family Hotel in Salou

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