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All 98 Salou hotels

Best Cap Salou

3.0 of 5 Hotel   |   Cala de la Font 1, 43840 Salou, Spain
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Ranked #43 of 98 hotels in Salou
A recent review
3 of 5 stars reviewed 6 days ago
Cassii19 Hull
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325 people have reviewed this hotel

Traveler rating
    54
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168
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hull
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My family, 2 Adults and 3 children have just arrived back from Best Cap Salou and to be honest we had a great time. There are a lot of positives about this hotel and the area of Cap Salou is ideal for families or couples who want a quiet holiday. The beach is a step away, in a stunning cove... More

Was this review helpful? Yes 1
BestHotels2014, Gerente at Best Cap Salou, responded to this review

Dear Guest, Many thanks for your review. We are always pleased to read what our guests think, as it really does help with our commitment to continually review and improve the service we provide, please rest assured that your suggestions have been taken into account. We are delighted to hear that you would be coming back to our hotel and... More

Redcar, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel, spotlessly clean. Very few staff that speak English. Full of Russians not that it bothered us - we didn't want sunbeds anyway!!! BUT the hotel catered 'extremely well' for Russians/Germans/French. Every morning the same thing for us Brits, toast or undercooked eggs and beans.My son stopped coming for meals on day 2, the rest of us perservered just... More

Was this review helpful? Yes 4
BestHotels2014, Gerente at Best Cap Salou, responded to this review

Dear Reviewer, Thank you very much for choosing our hotel for your holidays and for posting your feedback. We aim to ensure all our guests receive a warm welcome and friendly genuine service throughout their stay, I am happy to hear that in general you liked our hotel, however I am concerned that you felt that only few staff spoke... More

Evesham, United Kingdom
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 20, 2014

Before selecting this Hotel for our hols we read many reviews and nearly decided not to go, but we took a chance and went and so glad we did, we new it was only 3 star but found it was more like 4 star and as for the reviews others had written I wonder what they had expected to get... More

Was this review helpful? Yes 8
Liverpool
Top Contributor
60 reviews 60 reviews
37 hotel reviews
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed May 30, 2014

A week here on full board was just over £200 per room for 4 in half term, so the value was great. Rooms are nice, clean and serviceable, but it is somewhat let down by some miserable staff and the quality of the food. The choice of food is actually good, but it was most often average cooked at best,... More

Was this review helpful? Yes 2
Hebburn, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 25, 2014

Stayed here in may 2014 with my 6month old staff didnt speak much english they kept saying they didn.t understand what i was saying the room was smelly spent 20euros on cleaning it myself also room had holes and cracks in the walls air con didnt work had bugs crawling on floors the cabinet was falling off the wall everytime... More

Was this review helpful? Yes 3
BestHotels2014, Gerente at Best Cap Salou, responded to this review

Dear Rachel, I am sorry that you did not find the hotel to your liking and you found it bad. We try to aim for a maximum comfort to all of our customers, however I understand that the hotel is not to everyone´s taste. Best Regards, Miguel Castro General Manager More

Birmingham, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 5, 2013

My girlfriend and i stayed here from the 20th to 27th Sept 2013. Its quite a large place and the cleaners kept it very tidy. Whilst the hotel staff were also extremely helpful, i couldn't say the same for the clientele, most of which were russian. Still we didn't allow their rudeness to spoil our vacation. The hotel is situated... More

Was this review helpful? Yes 2
BESTHOTELS2013, Director Hotel at Best Cap Salou, responded to this review

Dear customers Thanks for your feedback on Tripadvisor we are very glad with ypur reviews and your suggestions It is true that we are in a privileged place for its tranquility and we believeThat this isa very suitable place for families and clients who seek tranquility. We hope to see you again at our hotel, Best Regards, Miguel Castro director... More

Manchester
Top Contributor
87 reviews 87 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed October 6, 2013

Tightwads had a cheap deal from Thomas Cook with a big saving on brochure price. We arrived mid morning and allocated a very clean room by 12.30. Each day room cleaned and clean towels. I would award all the staff 100% for their willingness to communicate and take the trouble to learn hotel Russian and English. The only complaint was... More

Was this review helpful? Yes 2
BESTHOTELS2013, Director Hotel at Best Cap Salou, responded to this review

Dear Tightwads, We regret that your expectations of our establishment have not been fully met. Similarly, we thank you for posting your comments on tripadvisor because thanks to reviews like yours, we can see better our weaknesses and we can focus all our efforts to solve them as quickly and efficiently as possible, because our main goal is the maximum... More

darlast
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 2, 2013

went to the best cap salou for out first holiday aboard,didnt really know what to expect due to indifferent reviews but really it is a first class hotel.The hotels are spacious are cleaned /change of bedsheets everyday,the hotel its self is very clean,food is plentiful loads of choice and very good.the hotel is situated with its own beach ideal for... More

Was this review helpful? Yes 1
BESTHOTELS2013, Director Hotel at Best Cap Salou, responded to this review

Dear Mark P, For all of us, as part of the Best Hotels chain, we strongly believe that each guest has a unique experience and it’s glad to know that you were satisfied with our services and that your family enjoyed every moment in our facilities. I sincerely hope that we see you again at Best Cap Salou Miguel Castro... More

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 16, 2013

This hotel could be very nice but they only cater for the Russian's and no one else, all the sign's are in Russian and so is the food.I found them very arrogant and rude the staff were reluctant to say anything to them I would not go back to this hotel again! I was here in september C. Manchester

Was this review helpful? Yes 2
BESTHOTELS2013, Director Hotel at Best Cap Salou, responded to this review

Dear Carmel52, Thank you for thinking about our hotel on tripadvisor. The comment about the Russian customers is pure seasonal because the Spanish economy is not going very well at the present time as you probably knows, and for that reason there are less national clients which rooms we are be occupying by other nationalities We hope to welcome you... More

Livingston, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 7, 2013

Check in was easy enough and our room was a decent sized. However our air con didn't work and when we asked reception they just shrugged their shoulders, tried several times to get something done about it and every time we were ignored. The food in the restaurant was varied every night but would not recommend, the food was not... More

Was this review helpful? Yes 1
BESTHOTELS2013, Director Hotel at Best Cap Salou, responded to this review

Dear Amanda Thank you very much for your detailed comments for what seems to have been an accumulation of inaccuracies and missed opportunities during your stay with us. Yours sincerely, Miguel Castro Director Best Cap Salou More

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Additional Information about Best Cap Salou

Address: Cala de la Font 1, 43840 Salou, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Salou
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Cap Salou 3*
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Also Known As:
Best Cap Salou Hotel Salou

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Amenities

Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style
#16 On the Beach Hotel in Salou
Hotel Class
Official Description (provided by the hotel)
Located just in front of the sea, in the tourist area of Cap Salou. Comfortable rooms with balcony, fully fitted bathroom, telephone, satellite TV, security door lock, heating, air conditioning and optional safedeposit box. Buffet restaurant with show cooking, national and international cuisine, pizzeria from June to September, bar and snack-bar. Swimming pool (for adults and children) gym and children’s area. Optional services: parking, spa, indoor swimming pool, massage, internet corner, gift shop, hairdresser´s, tennis court and ping-pong. ... more   less 
Number of rooms
497

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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