This was my first overseas holiday as a lone parent with a 10 & almost 9 yr old. Had a lot of reservations, expecially given the cost (£1300), but can assure you we had a thoroughly memorable time. I had read reviews-good & bad-so was prepared NOT to get into our room on arrival (mid morning) Instead we dumped our... more

Just back from a weeks holiday here. Was concerned about our stay here after reading the reviews. The hotel was lovely, the food was varied and very nice, our room was cleaned every day and we thoroughly enjoyed our week. My only negative points are that some rides were closed during the week but opened at the weekend. Also, having... more

Had our family holiday later this year in October and although we had initially booked for the Hotel El Paso in Portaventura we were changed by Thomas Cook to this hotel. We were a bit concerned after reading the reviews but it was a fab holiday and we will defintley be returning. The room was very clean and roomy and... more

After originally booking the Hotel Caribe, we were moved a week before our holiday to the Hotel Portaventura. As my daughter is 9 months old, i went through my concerns with the travel agent who "assured" me, this hotel was far superior, catered well for children of all ages and would have excellent facilities. Checking into the hotel was a... more

stayed in August. we could not fault this place at all, great staff,great food.great room. As previous post says,research before you go,then you will know what time you can check in to your room and what time the park shuts. We might have waited 5 minutes to get in to breakfast ,but know big deal. we dined around and that... more

I was a bit worried after reading some of the negative reports about this hotel, especially since we paid a lot of money for our family holiday this summer, but all I can say is that it was fantastic. The hotel was beautiful, the grounds and the pools were clean and well kept. Our room was a good size for... more

I was not looking forward to our holiday having read poor reviews. However, I was pleasantly surprised. The location is fabulous, having direct access to the theme park and Caribe Water Park. The room was fine and the grounds were nice. The queues for reception, guest services and meals could be long but you just need to pick your moment... more

My family and i arrived back this morning it was such a bad holiday i wanted to make sure i did this review at once,On arriving at the hotel at 10 am we were informed that it was a 3 pm till all could check in to your rooms,but you could walk around the park or sit around the pool... more

We travelled with our 8 and 17yr olds and were very concerned after reading some appaulling reviews. It is really not that bad at all! We travelled with Thomsons who have never let us down before but I do feel that in this case their hotel description is a bit misleading and we really could have done with a rep... more