We stayed in the gold river just as it opened - the hotel was very clean , resturant food was varied and good quality even at full capacity it never seemed over busy .We particularly liked the dine around feature that meant we could choose another park hotel resturant- or the many park resturants .The hotel being new was clean... more

This holiday had a few high points (the theme park, the ol' western style of the hotel), but just as many, if not more low ones (sub-standard service and attitudes, an eternity to resolve problems....) which is a shame, because this hotel has the potential to be a great destination! It took us an hour to check in, as the... more

booked to stay at Hotel Caribe hotel a while back now,was looking forward to going there and then travel agents phoned 3 weeks prior to departure to say Caribe is closed for the season,we will upgrade you to a 4 star plus hotel called the gold river,we were all geared up and excited to get away(first hol abroad with kids)so... more

Having stayed at the El Paso hotel three times previously and having had a great time there, we were moved to the Hotel Gold River by First Choice just a few days before we were due to go on holiday. We were assured it was an 'upgrade' and a 'four star hotel' but we were very disappointed. We were housed... more

In september 2008 we booked 7 nights in the El Paso, but were informed in June 2009, that our booking was being transfered to the Hotel Portaventura. Three days before travelling, we had a phone call from Natalie in the Telford Shop to say we were being upgraded to the Bungalows in the new Hotel Gold River. We were told... more

We stayed at the Gold River Hotel at the begining of September for 5 nights with our 14 year old son and his friend. We stayed in Lucy's Mansion the accomodation was fantastic. The room was large well apointed with two comfortable beds, one a large bed settee, a table and a few chairs. The room had a mini bar.... more

We stayed at the Gold River Hotel at the begining of September for 11 nights with our two grown up sons. We actually stayed in Lucy's Mansion in two separate rooms and the accomodation was really good. Each room was large well apointed with two comfortable beds, a large bed settee, which could sleep another two people, a table and... more

Stayed the first 10 days in September the hotel looked spectacular as we pulled up and walked in, they say you cannot have your room until 3...not technically true, if the room is ready you can have it as the group infront of us were able to. Our room wasnt ready, however they offered to ring my mobile when it... more

We stayed at hotel gold river with our 3 year old daughter. We had an amazing time. The hotel was lovely very clean and staff were very friendly and we were welcomed as soon as we got there. A lot of Spanish stayed in the resort there wasn't many English families around when we got there, but everyone who stayed... more