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Comfort Suites Mesquite

2.5 of 5
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2100 N. Beltline Rd., Mesquite, TX 75150
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Comfort Suites Mesquite
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Ranked #5 of 18 Hotels in Mesquite
A recent review
3 of 5 stars reviewed 1 week ago
DaveRLa LA
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48 reviews from our community

Traveler rating
    16
    17
    8
    5
    2
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20
13
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Loganville, Georgia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This was one of the worst hotels I have ever been to. The building was old and needed some major updates. The person we checked in with was okay, but by no means welcoming. Once we got settled into our less than stellar room (yellowed towels, ripped chair cushion and grimy bathroom tiles), we decided to go check out the... More 

Was this review helpful? Yes 1
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

Thank you for taking the time to write this review. I will be speaking to Martin (the front desk agent that was working that day) about his attitude and customer service and the use of his headphones instead of assisting guests. I will also be speaking to the owner and maintenance about the other issues. All feedback is very important... More 

LA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Nice hotel. Generally very clean. Good beds, towels, and bath. Forget getting anything fixed. Room was not ready for use. Micerowave did not work, a/c unit had a noisy bearing, but did work.Limited channels on tv. WiFi did not work due to weak signal in our ground floor room near lobby. No computer center. Only one person on duty the... More 

Was this review helpful? Yes
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

We appreciate you taking the time to write this review. I am so sorry you stay was not memorable in a positive way. I will be sharing this with staff to make sure we handle these situations different in the future. Tasha Gaston General Manager More 

El Paso, Texas, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 20, 2015

It seemed like every time we talked to staff about a problem they lied. I had a problem with my back and the desk chair in the room was a regular four legged chair and asked if they could trade out with a office chair and the staff told us that all the rooms had the same kind of chairs.... More 

Was this review helpful? Yes
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

I am so sorry you had such a horrible stay when you stayed with us. We appreciate all feedback and I will be sharing this with all of the staff. I hope you will give us another chance in the future. Tasha Gaston General Manager More 

Colorado Springs, Colorado, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 6, 2015

Room was very clean and attractive. Bed was very comfortable for us, but our son found large "potholes" in the sofa bed mattress. It was so unsupportive that he just slept on folded up couch. They did not have other king suite rooms available, or we would have attempted to switch. Housekeeping folks did a nice job keeping room clean.... More 

Was this review helpful? Yes
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

Thank you for taking the time to write this review. I am so sorry the sofa bed is out dated. We are still waiting on renovations to start wherein all furniture will be replaced. We hope you give us another chance in the future the next time you are in mesquite. Tasha Gaston General Manager More 

San Jose, Costa Rica
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 27, 2015

The comfort suites in Mesquite Tx lives up to the brand promise of Choice Hotels in most areas but not all. I reserved my room on Choice hotels website and was very pleased with the price for a suite. After driving nine hours I was very happy to here my GPS say you have arrived at Comfort suites on the... More 

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Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

I am so sorry you had a hard time finding us. Mesquite will not allow us a bigger sign than the small one on Belt Line that we have. I will be speaking to Martin my front desk agent about his customer service and professionalism. I apologize his skills were lacking in this area. I am pleased to hear the... More 

Fairland, Oklahoma
Top Contributor
114 reviews 114 reviews
46 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 4, 2015

This is the best, cleanest and friendliest hotel we have stayed at. Nothing to complain about at all. The next morning when we were leaving I heard a manager tell the housekeeper if your not sure strip the room again just make sure it is clean. I thought that was great. Clean and sanitary is what we look for.

Was this review helpful? Yes
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

Thank you for taking the time to write this review. We are overjoyed that you had such a memorable stay. We strive for this with every single guest. We hope to see you again next time you are in Mesquite. Thanks again, Tasha Gaston General Manager More 

Casablanca, Morocco
Top Contributor
51 reviews 51 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed December 9, 2014

Bug bites, coffee pot not cleaned, average breakfast. but for 73 dollars, I consider this below average. I wish I would have taken a picture of the dead bugs behind the nightstand. Another person who stayed on the second floor had the same problem with bug bites and checked out immediately the next day. I prepaid so I stayed the... More 

Was this review helpful? Yes
Tasha G, General Manager at Comfort Suites Mesquite, responded to this review

Did you notify anyone at the desk during any of the 4 days you stayed? We would have done everything in our power to make your stay better or even given you another room with possible upgrade for free. The hotel is sprayed for bugs twice a month. Breakfast hours are set for a reason. If breakfast is over at... More 

round rock, tx usa
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 25, 2014

Stayed at other motels in mesquite but think this is the best deal yet. a little cheaper than LQ with about the same amenities. Room was very clean and well maintained, spacious, king bed, sitting area with couch, refrig etc. breakfast was above average with eggs/biscuits, sausage, cereals, yogurt, fruits and more. Would definitely stay again. its close to the... More 

Was this review helpful? Yes
Tasha G, Manager at Comfort Suites Mesquite, responded to this review

Thank you so much for the kind words and this great review! I will be sharing this feedback with my staff. We really do appreciate any and all feedback and strive for every stay to be memorable. We hope to see you again in the future. Thanks again, Tasha Gaston General Manager More 

Oakdale, Minnesota
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

I was in Texas training a new sales representative who lived in Forney, TX. The overall exterior of the hotel is fine, but it is difficult to get to the hotel itself. It is tucked behind a row of businesses, and you need to actually drive through the parking lof of a bank to get to the hotel. The staff... More 

Was this review helpful? Yes
Tasha G, Manager at Comfort Suites Mesquite, responded to this review

Thank you for taking the time to write a review here at Trip Advisor. I am so sorry our establishment is hard to see or get to. I would also like to apologize for my breakfast attendant leaving the tables sticky or not properly cleaned and wiped down. I will talk to her about this. We hope you will give... More 

Mesquite, Texas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2014

A few years ago, we had our bathroom remodeled. A two day project turned into a week, and aside from my being able to shower at work, my family had no place. I contacted the management of Comfort Suites, who graciously offered to allow us use of a room for bathing for $10.00 per night. I was impressed with the... More 

Was this review helpful? Yes 1
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