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Holiday Inn Express & Suites Mesquite

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21850 Interstate 635, Mesquite, TX 75149
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Holiday Inn Express & Suites Mesquite
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62 Reviews from our TripAdvisor Community

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 5, 2015 via mobile

Good location off 635 highway. Not far from breakfast food sites. Housekeeping poor. Room was not cleaned until after 3 pm. Coffee maker not cleaned out first night. Above average breakfast. Outdoor free parking. 4th floor room. Indoor pool available. Small lobby area. But it was very convenient for our purposes.

Helpful?
Thank Arnell H
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Dear Arnell H, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the convenience of our location, and our breakfast. However, I was concerned to see that you were not impressed with our housekeeping services and our lobby area. I would like to apologize for... More 

Houston, Texas
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 5, 2015 via mobile

I arrived in mesquite, TX and became extremely ill Thursday night. I was in bed until Sunday night but even though I was uncomfortable due to being sick, the bed sure felt good. It also did its job in getting me well for my trip home. The staff was great too and made sure not to disturb me too much.... More 

Helpful?
Thank I600XTjamesr
Emmanuel C, General Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Dear guest, Thank you for letting us know our staff was helpful as we do work very hard to make our guests feel at home. Thank you for staying with us. More 

1 review
1 of 5 stars Reviewed October 28, 2015 via mobile

Somehow my property disappeared and their response was that they aren't responsible for "LOST" property. No! It was stolen because if it wasn't it would be in my possession. Don't and Won't recommend!!

Helpful?
Thank maritza h
Emmanuel C, General Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Dear Maritza Hernandez, We keep detailed records of all found items and we will make a reasonable effort to contact the guest if the item is left in the hotel's guest room after the guest has checked- out. We never found your flat iron in the room which we tossed from top to bottom when you called 4 days after... More 

Travelers are raving about these Mesquite hotels

Georgetown, Texas
1 review
1 of 5 stars Reviewed October 6, 2015 via mobile

Holiday inn express is supposed to be the new fast clean brand for this hotel chain. This place was one in disguise. It is old buildIng. The only elevator there broke down, lucky for me they fixed it in a couple of hours, I was on the 5 th floor so I only walked down once. I needed a quick... More 

Helpful?
Thank Edward M
Emmanuel C, General Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room and hotel conditions. Rest assured that these issues will be addressed with our current renovations. We value your comments and hope you will give us the opportunity to serve... More 

Green Valley, California
Level Contributor
202 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed June 9, 2015 via mobile

Whereas this place used to be nice it has faded quite a bit and is no longer up to HIE standards. Walls are dinged up, carpets worn and stained, room desk looks like Bertha the elephant sat on it, room keys didn't work right, yada yada. Yes it's less than the Hampton up the road but now I see why.... More 

Helpful?
Thank WineEng
Emmanuel C, General Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Thank you for taking time and letting us know the issues you had and the poor service you got. We strive for excellent customer service and hospitality. We are very sorry that your stay wasn't very pleasant. We will do best to improve on our customer service and stay. If there is anything else we can do for you in... More 

Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 5, 2015 via mobile

Room was nasty. Bed not comfortable. Writing on wall that states Killroy was here '89.... Really have they not painted since 1989? Husband woke up to a really sore back from the sink hole in the bed. Stains on the floor under sink in the bathroom. Broken toilet paper holder. Mold (hope that is all it was) on the wall... More 

Helpful?
Thank amarinesmommy
Emmanuel C, General Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Thank you for taking time and letting us know the issues you had and the poor service you got. We strive for excellent customer service and hospitality. We are very sorry that your stay wasn't very pleasant. We will do best to improve on our customer service and stay. If there is anything else we can do for you in... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 24, 2015 via mobile

Yuck!!!!!! Yuck!!!!! Yuck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Smells Drains were clogged. And smells really bad. Felt dirty. We would not stay there again. The pool is closed.

Helpful?
Thank Tina P
Emmanuel C, Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Dear Guest, We sincerely apologize for any inconvenience during your stay . I have shared your feed back to our General Manager and we are checking into resolving this problem . We greatly appreciate it your feed back and we hope to see you again soon! More 

Graford, Texas
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 18, 2015

Clean rooms, good breakfast, but noisy location on I20. No pets at this location. A bit overpriced for the area. Difficult access off the highway. Busy night with a lot of traffic because of a youth sporting competition in area.

Helpful?
Thank rbjpk
Emmanuel C, Front Office Manager at Holiday Inn Express & Suites Mesquite, responded to this review

We sincerely apologize for any inconvenience the noise may have caused you. I have shared your feed back to our General Manager and we are checking into resolving this problem . We greatly appreciate it your feed back and we hope to see you again soon! More 

Level Contributor
184 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed April 16, 2015 via mobile

Stayed on 3rd floor, could hear everything from the floor above, very noisy. Only consider staying here if you can be on the top floor. Bed is OK but have had better. Double sheeting is nice to have. Breakfast is OK but once again nothing great. Only plastic glasses, not great for a glass of wine. The coffee is terrible,... More 

Helpful?
Thank victorian5
Chesapeake, Virginia
Level Contributor
396 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
3 of 5 stars Reviewed April 10, 2015

This isn't a pretty place, or a pretty location, but it's convenient. The lobby is an old-style with a narrow, outdated lobby. Since we were only there for one quick overnight, it was adequate for our needs....and since it was the HIE in the area that had Rewards nights at 10,000 points, I didn't expect it to be the best.... More 

Helpful?
Thank Jen R
Emmanuel C, Front Office Manager at Holiday Inn Express & Suites Mesquite, responded to this review

Thank you for your feed back, we greatly appreciate it. We are please to know the value and rooms are good. We apologize we did not meet your expectation of a great service. Please let us know if there is anything we can do. We hope to see you again soon. More 

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