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Holiday Inn Express Mesquite

2.5 of 5 21850 IH-635, Mesquite, TX 75149
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Holiday Inn Express Mesquite
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Holiday Inn Express Mesquite
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50 reviews from our community

Traveler rating
    9
    12
    15
    7
    7
See reviews for
18
5
1
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mesquite, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This is the worst holiday Inn express I have either seen in my life I will never come here agian the rooms suck I'm serious, the bed is like sleeping on brick it smells it's nasty not enough luggage carriers staff are okay elevator is small floors are Un even

Was this review helpful? Yes 1
Emmanuel C, General Manager at Holiday Inn Express Mesquite, responded to this review

Let me apologize. You should never be made to feel like a bother and I see it was downhill from there. We clearly fell short on several levels and we regret the inconveniences and frustrations that prompted you to write this post. Your patronage and loyalty is important to us and I hope you will contact me directly to speak... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was small and there were ants everywhere which then got into our suitcase when i initailly reserved the room i told them we would need a late check out and was told it was noted that we would be there until 3pm when we checked in there was no note on the account so we told the desk... More 

Was this review helpful? Yes
Emmanuel C, General Manager at Holiday Inn Express Mesquite, responded to this review

We really enjoyed having you here at our hotel and I am so very sorry that you felt your stay did not meet your expectations. We would love the opportunity to make it up to you. I will make it my personal priority to insure you are taken excellent care of. Please call me at your earliest convenience so that... More 

Canton, Mississippi
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

the furniture was damaged but servicable. The internet was sub standard, very very slow. other than that, it was pretty good. in the time i was here two vehicles got broken into. including on or our trucks. (toolbox) I have stayed in a lot worse places but have stayed in way better Holiday inn expresses

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear TheHalmstad, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2014 via mobile

I normally stay at holiday inns when I travel however this one hotel was absolutely disgusting. The shower curtains were stained the bedsheets did not look like they had been cleaned. I told my daughter not to take off her shoes because the floors had stains and we're just nasty. I understand the hotel may be old but the rooms... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear lanileia, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Plantersville, Texas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 3, 2014

Stayed for one night while kids showing poultry at the State Fair of Texas. Was only about 15 minutes from fairgrounds so that was a plus. The room was clean and the TV was great. It had plenty if channels. The elevator is slow and the decor a little dated. The staff was very friendly. Several places close by to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear PvilleTexas, Thank you for taking the time to write your review regarding your recent stay. We are very pleased to note that you were satisfied with most of the facilities and services that we have to offer. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one. We hope to... More 

UK
Top Contributor
68 reviews 68 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 16, 2014

We wanted somewhere quiet out of Vegas but not too far away as we had just arrived from England. Mesquite and the Holiday Inn Express fitted the bill. The bed was comfy and everywhere was very clean. Pool area looked nice but we didn't use it. Breakfast was normal offering which was fine although disposable plates and cutlery. The hotel... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 13, 2014

We stayed here for two nights and will NOT be staying at this hotel again, just might spend the few extra dollars at the Hampton. We arrived after midnight and the gentleman working the desk was rather rude, but he was able to get us a room rather quickly. When we went to our room, it was hot, we had... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear A C, Thank you for your recent stay with us and reviewing our property. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us... More 

Blairsville, Pennsylvania
Top Contributor
57 reviews 57 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 28, 2014

We have been traveling for several days and chose this Holiday Inn due to location and cost. It was ok. It was obvious this hotel gets a lot of use. Nothing was horrible is was just ok. If you are traveling thru for a day or two, maybe. Breakfast was a plus with plenty of options which out weighed the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear game227, Thank you for taking the time to review our property. It's nice to hear your positive feedback regarding the hotel location, plenty of breakfast selection and clean rooms. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry... More 

San Diego, California
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 1, 2014

Enjoyed our stay at this hotel. The receptionist was friendly. Room was clean. Slept comfortably. Woke up refreshed and hungry. Breakfast was delicious. You must try their cinnamon rolls. I had to eat two. Slow elevator but worth it to stay here.

Was this review helpful? Yes
Little Rock, Arkansas
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 14, 2014

I recently started staying at HI Ex. because my stays at a couple had really been exceptional. So when I booked this one, I was basing it on prior experiences. This one really needs some updates. The breakfast area area is MUCH smaller that the others at which I have stayed, and the food on the second morning wasn't good... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear bcw8620, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More 

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Additional Information about Holiday Inn Express Mesquite

Address: 21850 IH-635, Mesquite, TX 75149
Phone Number:
Location: United States > Texas > Mesquite
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Mesquite 2.5*
Number of rooms: 74
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Also Known As:
Holiday Inn Express Mesquite Hotel Mesquite
Holiday Inn Mesquite
Mesquite Holiday Inn

22 photos of this hotel

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