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Holiday Inn Express Mesquite

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21850 IH-635, Mesquite, TX 75149
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Holiday Inn Express Mesquite
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Holiday Inn Express Mesquite
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54 reviews from our community

Traveler rating
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    12
    19
    7
    7
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7
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Graford, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean rooms, good breakfast, but noisy location on I20. No pets at this location. A bit overpriced for the area. Difficult access off the highway. Busy night with a lot of traffic because of a youth sporting competition in area.

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Emmanuel C, Front Office Manager at Holiday Inn Express Mesquite, responded to this review

We sincerely apologize for any inconvenience the noise may have caused you. I have shared your feed back to our General Manager and we are checking into resolving this problem . We greatly appreciate it your feed back and we hope to see you again soon! More 

Top Contributor
113 reviews 113 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed on 3rd floor, could hear everything from the floor above, very noisy. Only consider staying here if you can be on the top floor. Bed is OK but have had better. Double sheeting is nice to have. Breakfast is OK but once again nothing great. Only plastic glasses, not great for a glass of wine. The coffee is terrible,... More 

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Chesapeake, Virginia
Top Contributor
344 reviews 344 reviews
29 hotel reviews
187 helpful votes 187 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This isn't a pretty place, or a pretty location, but it's convenient. The lobby is an old-style with a narrow, outdated lobby. Since we were only there for one quick overnight, it was adequate for our needs....and since it was the HIE in the area that had Rewards nights at 10,000 points, I didn't expect it to be the best.... More 

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Emmanuel C, Front Office Manager at Holiday Inn Express Mesquite, responded to this review

Thank you for your feed back, we greatly appreciate it. We are please to know the value and rooms are good. We apologize we did not meet your expectation of a great service. Please let us know if there is anything we can do. We hope to see you again soon. More 

Kansas
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed March 17, 2015

The rooms were nice and clean enough, however staying on the 5th floor we did notice some highway noise, almost as if the window is not shut. The hot water ran out several times but this was during a paintball tournament as everyone was coming back for that. If you are a light sleeper this hotel may not be for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear J Man T, Thank you very much for taking the time to share your comments online. I am happy that you have noticed the cleanliness of the room. I certainly apologize for the hot water shortage and for the issues you had with noise. I assure you that every comment, no matter how small, is taken very seriously. While... More 

Mesquite, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 27, 2014

This is the worst holiday Inn express I have either seen in my life I will never come here agian the rooms suck I'm serious, the bed is like sleeping on brick it smells it's nasty not enough luggage carriers staff are okay elevator is small floors are Un even

Was this review helpful? Yes 1
Emmanuel C, General Manager at Holiday Inn Express Mesquite, responded to this review

Let me apologize. You should never be made to feel like a bother and I see it was downhill from there. We clearly fell short on several levels and we regret the inconveniences and frustrations that prompted you to write this post. Your patronage and loyalty is important to us and I hope you will contact me directly to speak... More 

1 review
2 of 5 stars Reviewed November 19, 2014

The room was small and there were ants everywhere which then got into our suitcase when i initailly reserved the room i told them we would need a late check out and was told it was noted that we would be there until 3pm when we checked in there was no note on the account so we told the desk... More 

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Emmanuel C, General Manager at Holiday Inn Express Mesquite, responded to this review

We really enjoyed having you here at our hotel and I am so very sorry that you felt your stay did not meet your expectations. We would love the opportunity to make it up to you. I will make it my personal priority to insure you are taken excellent care of. Please call me at your earliest convenience so that... More 

Canton, Mississippi
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2014

the furniture was damaged but servicable. The internet was sub standard, very very slow. other than that, it was pretty good. in the time i was here two vehicles got broken into. including on or our trucks. (toolbox) I have stayed in a lot worse places but have stayed in way better Holiday inn expresses

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IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear TheHalmstad, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2014

I normally stay at holiday inns when I travel however this one hotel was absolutely disgusting. The shower curtains were stained the bedsheets did not look like they had been cleaned. I told my daughter not to take off her shoes because the floors had stains and we're just nasty. I understand the hotel may be old but the rooms... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear lanileia, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Plantersville, Texas
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 3, 2014

Stayed for one night while kids showing poultry at the State Fair of Texas. Was only about 15 minutes from fairgrounds so that was a plus. The room was clean and the TV was great. It had plenty if channels. The elevator is slow and the decor a little dated. The staff was very friendly. Several places close by to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Mesquite, responded to this review

Dear PvilleTexas, Thank you for taking the time to write your review regarding your recent stay. We are very pleased to note that you were satisfied with most of the facilities and services that we have to offer. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one. We hope to... More 

UK
Top Contributor
71 reviews 71 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 16, 2014

We wanted somewhere quiet out of Vegas but not too far away as we had just arrived from England. Mesquite and the Holiday Inn Express fitted the bill. The bed was comfy and everywhere was very clean. Pool area looked nice but we didn't use it. Breakfast was normal offering which was fine although disposable plates and cutlery. The hotel... More 

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