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2.0 of 5 Lodge   |   La Plagne Soleil, 73210 Macot-la-Plagne, Aime, France
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Chalets des Alpages
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A recent review
4 of 5 stars Reviewed February 19, 2014
Rosa K Manchester, United Kingdom
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112 reviews from our community

Traveler rating
    20
    37
    18
    20
    17
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42
11
2
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Wiltshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I always make a point of reading trip advisor before booking any trip and find the feedback very useful. However, I've been guilty in the past of dismissing the odd negative review as I've always thought that maybe more people would be inclined to post if they'd had a bad experience than a good one. Upon returning from my New... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

We booked the Chalet last year, staying from the 27th December until 3rd of January 2015. As you can imagine, staying over this period was not cheap. In total there were 8 of us (four couples). 4 couples meant we booked a Four bedroom chalet and paid for such. On arrival after a long journey we were told by reception... More 

Was this review helpful? Yes 5
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for taking the time to review the residence. We are very sorry to read that the chalet was not up to the standard of comfort that we aim to provide. Whilst we appreciate that finding missing items in the kitchen is inconvenient, all items are available at the reception and can be replaced or fixed by... More 

Preston, United Kingdom
2 reviews
2 of 5 stars Reviewed February 20, 2014

Probably the worst chalet I have stayed in. Giving it a 3 star rating on Iglu.com is overrating this chalets poor amenities. There were lights that were dangerously held together by selotape, draws badly fixed, one toilet that constantly stunk, a bath that would have trouble fitting a child and another toilet that would fill an empty after flushing for... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We are sorry to hear that your stay was not up to the standard of confort that we aim to provide. We have a technicien on site who can fix and/or replace anything that is not working and his work has been praised by other clients who stayed in the chalets. Regarding the wifi connection, it is stated... More 

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2014

La Plagne is a fantastic skiing location with a variety of slopes for every level. Even though there are ski hire shops, bars and restaurants in every little village of la plagne, our chalet, which was in Plagne Soleil, was in a fantastic location which was no further than a short walk to all of these. What's more we had... More 

Was this review helpful? Yes 2
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for the review of our chalet. We are delighted that you enjoyed your stay and that our staff were attentive to your needs. We will pass on your coments on to them. We hope that you do decide to book with us again soon. Regards, More 

Eastbourne, England
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2014

The address appears to cover a range of buildings in the Plagne Soleil village, but one of the images is of the chalet I stayed in, or one identical to it, and many of the rest are typical. Some so poor conditions that I did not see. I booked a last minute deal (the day before departure) as a solo... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We are glad to hear that you enjoyed your overall stay in the chalet and that our staff member was attentive to your needs. We thank you for your useful comments and we look forward to welcoming you in one of our residences in the near future. Regards, More 

Southampton, United Kingdom
1 review
3 of 5 stars Reviewed January 15, 2014

We stayed in Chalet 25 in Plagne Soleil for Christmas 2013 with our family. The chalet host (Lara), Guillaime the rep, and Francis the resort manager were helpful and friendly. Lara in particular did an amazing job, keeping on smiling and delivering fabulous food in difficult circumstances. And Francis drove me in his own car to take equipment back at... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for your review. We are glad that you are satisfied with the level of service our staff provides. We are sorry to hear that other aspects of the chalet were not up to your expectations. Please note that we pass on all comments to our management team to improve service in the future. We hope that... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2014 via mobile

I have just returned from a weeks skiing with 5 friends, staying at this chalet. We were all more than impressed with what we got for the money we paid; the chalet was basic but warm and cosy. We had 2 bathrooms for the 6 of us and always plenty of hot water. The rooms were small but comfortable. The... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for your positive review. We are pleased that you appreciated the food and the facilites that the chalet had to offer. We hope that you will consider booking with us again in the near future. Regards, More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2013

we stayed at your chalet from 22jul to the 5aug we were part of a group that had come for three weeks from 20jul till 8aug. we were told that we would have to pay 250euro for cleaning after we left. I think we ought to be paid this money for cleaning the place when we first came in. The... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We regret that your stay in our chalet was not up to the level we hope to provide. It is very unfortunate that a series of maintenance and upkeep problems occurred during your stay and we sincerely apologise. In the inter-season period we have now embarked on a major “spring clean”. Many of the chalets and apartments have... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 22, 2013

I took advantage of a great late season bargain and was pleasantly surprised. The accommodation was fairly basic but always warm (log fire helps with that), clean and friendly thanks to our fellow guess and our always cheery Ski France host Zac. The bed rooms were fairly small, not that we spent much time in them due to the great... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for your positive review and useful comments. We are very glad that you had a good stay in our chalet and we hope that you do decide to book with us again in the near future. Regards. More 

London, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 19, 2013

We travelled to La Plagne mid-April with a group of friends. In terms of the Chalet, it is basic but when considering the price paid it was very reasonable. We always had hot water for showers and the chalet always warm so was very comfortable after a day’s skiing. The rooms are small but there was plenty of room for... More 

Was this review helpful? Yes 2
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Additional Information about Chalets des Alpages

Address: La Plagne Soleil, 73210 Macot-la-Plagne, Aime, France
Location: France > Rhone-Alpes > Savoie > Aime > Macot-la-Plagne
Price Range (Based on Average Rates): $
Hotel Class:2 star — Chalets des Alpages 2*
Number of rooms: 117
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Also Known As:
Eurogroup Chalets Des Alpages Hotel Macot-La-Plagne

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