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2.0 of 5 Lodge   |   La Plagne Soleil, 73210 Macot-la-Plagne, Aime, France
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Chalets des Alpages
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A recent review
5 of 5 stars reviewed 3 weeks ago
smithkjames Macot-la-Plagne, France
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121 reviews from our community

Traveler rating
    24
    38
    20
    21
    18
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49
11
2
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Macot-la-Plagne, France
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We booked a 4 bed apartment with 2 bathrooms and got 5 bedrooms with 4 bathrooms - 3 ensuite. So, delighted with plenty of space - also well equipped compared to my previous experiences of french self catering. Slight problems getting there as we were dropped at reception which was in the next village - a Neilson rep problem rather... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay in the chalets. Your praises and thanks (for returning your glasses!) shall be passed on to the staff. Best regards, More 

Winchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a brilliant time (23-29th Jan)in one of the 3 bed 8 person chalets, managed by Madame Vacances, just below La Plagne 1800. The chalet was clean and warm with good size bedrooms. We had two bathrooms, one with shower and one with bath. Hot water was always available. Kitchen was well equipped complete with coffee maker and had... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Many thanks for your review. We are very pleased that you found the chalet to your liking, clean, comfortable and well equiped. Your comments have been noted and passed on to our team in order to improve customer care in the future. Best regards, More 

Winchester, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed in Madame Vacances -Chalets de Crete Cote from 19-30th Jan 2015. These chalets are located shortly before you arrive at LaPlagne 1800,on a small development of similar chalets/apartments. It is, therefore, quieter than the main resort area with no other facilities-but we knew this when we booked and was partly why we booked here. There is a regular... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for your reveiw of the chalet. We are very pleased that the hard efforts of our staff have been rewarded and that you found the chalet to be comfortable and of the standard that we aim to provide. The chalets are indeed located slighly out of the way but this is definately part of their charm,... More 

Poitou-Charentes, France
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed for a week from January 10th 2015. 2 adults, 2 teenagers and 2 under 10s. The apartment is a good size, plenty of room for a family, but it's condition was awful. Chalet 304 Very dirty on arrival, floors, pillows and especially bathrooms. There was a cereal bowl under the toilet evacuation to catch drips,the shower curtains were... More 

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ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We are very sorry to read about the inconvenient start to your holiday. Upon arrival, the reception staff inform clients that should there be any issues at all with the accommodation (cleaning, damage, breakage) - to report it to reception immediately so that a member of staff can intervene. . We strive to ensure that all accommodation is... More 

Wiltshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 22, 2015

I always make a point of reading trip advisor before booking any trip and find the feedback very useful. However, I've been guilty in the past of dismissing the odd negative review as I've always thought that maybe more people would be inclined to post if they'd had a bad experience than a good one. Upon returning from my New... More 

Was this review helpful? Yes 6
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed January 22, 2015

We booked the Chalet last year, staying from the 27th December until 3rd of January 2015. As you can imagine, staying over this period was not cheap. In total there were 8 of us (four couples). 4 couples meant we booked a Four bedroom chalet and paid for such. On arrival after a long journey we were told by reception... More 

Was this review helpful? Yes 6
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for taking the time to review the residence. We are very sorry to read that the chalet was not up to the standard of comfort that we aim to provide. Whilst we appreciate that finding missing items in the kitchen is inconvenient, all items are available at the reception and can be replaced or fixed by... More 

Preston, United Kingdom
2 reviews
2 of 5 stars Reviewed February 20, 2014

Probably the worst chalet I have stayed in. Giving it a 3 star rating on Iglu.com is overrating this chalets poor amenities. There were lights that were dangerously held together by selotape, draws badly fixed, one toilet that constantly stunk, a bath that would have trouble fitting a child and another toilet that would fill an empty after flushing for... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We are sorry to hear that your stay was not up to the standard of confort that we aim to provide. We have a technicien on site who can fix and/or replace anything that is not working and his work has been praised by other clients who stayed in the chalets. Regarding the wifi connection, it is stated... More 

Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2014

La Plagne is a fantastic skiing location with a variety of slopes for every level. Even though there are ski hire shops, bars and restaurants in every little village of la plagne, our chalet, which was in Plagne Soleil, was in a fantastic location which was no further than a short walk to all of these. What's more we had... More 

Was this review helpful? Yes 2
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for the review of our chalet. We are delighted that you enjoyed your stay and that our staff were attentive to your needs. We will pass on your coments on to them. We hope that you do decide to book with us again soon. Regards, More 

Eastbourne, England
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2014

The address appears to cover a range of buildings in the Plagne Soleil village, but one of the images is of the chalet I stayed in, or one identical to it, and many of the rest are typical. Some so poor conditions that I did not see. I booked a last minute deal (the day before departure) as a solo... More 

Was this review helpful? Yes 1
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, We are glad to hear that you enjoyed your overall stay in the chalet and that our staff member was attentive to your needs. We thank you for your useful comments and we look forward to welcoming you in one of our residences in the near future. Regards, More 

Southampton, United Kingdom
1 review
3 of 5 stars Reviewed January 15, 2014

We stayed in Chalet 25 in Plagne Soleil for Christmas 2013 with our family. The chalet host (Lara), Guillaime the rep, and Francis the resort manager were helpful and friendly. Lara in particular did an amazing job, keeping on smiling and delivering fabulous food in difficult circumstances. And Francis drove me in his own car to take equipment back at... More 

Was this review helpful? Yes
ServiceClientele, Responsable relations clients at Chalets des Alpages, responded to this review

Dear Sir/Madam, Thank you for your review. We are glad that you are satisfied with the level of service our staff provides. We are sorry to hear that other aspects of the chalet were not up to your expectations. Please note that we pass on all comments to our management team to improve service in the future. We hope that... More 

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Additional Information about Chalets des Alpages

Address: La Plagne Soleil, 73210 Macot-la-Plagne, Aime, France
Location: France > Rhone-Alpes > Savoie > Aime > Macot-la-Plagne
Price Range (Based on Average Rates): $
Hotel Class:2 star — Chalets des Alpages 2*
Number of rooms: 117
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Also Known As:
Eurogroup Chalets Des Alpages Hotel Macot-La-Plagne

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