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All 1 Rascafria hotels

Sheraton Santa Maria de El Paular

4.0 of 5 Hotel   |   Carretera M-604 KM 26.5, 28741 Rascafria, Spain
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Sheraton Santa Maria de El Paular
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71%
Ranked #1 of 1 hotels in Rascafria
A recent review
5 of 5 stars reviewed 4 weeks ago
Ana K Mayaguez, Puerto Rico
  • Overview
  • Reviews (114)
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114 people have reviewed this hotel

Traveler rating
    32
    43
    22
    8
    9
See reviews for
22
58
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Mayaguez, Puerto Rico
Top Contributor
54 reviews 54 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Swan song: this hotel deserves its four stars. A highly original hotel attached to a fifteenth-century monastery, the rooms and public areas are elegant, the breakfast buffet ample and good, and the service excellent - despite the fact that they will be out of a job in two days. The only minor glitch is that it needs some updating. For... More

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Hong Kong, China
Top Contributor
61 reviews 61 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Booked entire hotel for Xmas business trip , fabulous setting in restored monastery, great atmosphere ,excellent food and good value for money . Event thoroughly enjoyed by entire team of 44 . Staff and management excellent

Was this review helpful? Yes 1
Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

dear customer: I was delighted to receive your comments in Christmas time, and was especially pleased to read your kind words about your stay with us. It made me happy to know you feel at home with us. We too enjoyed getting to know your stay. You are always welcome to stay with us when your travels bring you this... More

Austin, TX
Top Contributor
111 reviews 111 reviews
42 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed December 9, 2013

Like many other reviewers, I spent 5 nights at this hotel with the volunteer English speaking program, VaughanTown. Of the programs I've done with them, I'd vote this the one in the most lovely location and with the best food and wine. I particularly was pleased with the comfy bed as my back was still protesting the hard ones I... More

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Newcastle upon Tyne, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 30, 2013

As with any other reviewers I stayed here with my husband as part of the Vaughantown language school. We had a nice room overlooking the courtyard which perhaps was not the most plush but was clean and comfortable. The staff were generally helpful, especially the receptionist, although the waiters looked a bit serious. The monastery location was stunning so do... More

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Santa Cruz de Tenerife, Spain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 4, 2013

This was my second time in this hotel as part of Vaughantown & my preferred location. Fabulous area & the building itself is beautiful. Rooms are comfortable & the food was extremely good. The staff were extremely kind & helpful, so much depends on how one approaches people, I rarely have any problems anywhere.

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Trabuco Canyon, California
Top Contributor
202 reviews 202 reviews
36 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 2, 2013

If you are here to hike, visit the monastery next door and relax, you're in the right place. To say the bar is "sleepy" is an understatement. Restaurant only fixes breakfast once in the morning for the buffet and the many groups that stay here eat at 9 so come down a bit before them or eat leftovers. Dinner is... More

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Madrid, Spain
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2013

This is a beautiful hotel in magnificent settings, so we chose it to take friends out to lunch. We drove from the city and arrived at around 14:30 for lunch. We sat outside on the terrace and were the second table to be seated. The first table was beautifully laid and the couple sitting there had Rabo de Toro to... More

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear customer, Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy when visit or stay in our property, so your report of a disturbing experience with one of our employee is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service.... More

Eastbourne
Top Contributor
61 reviews 61 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 11, 2013

We stayed for 3 nights. The room was very comfortable and the location is excellent. Beautiful swimming pool and gardens. When we were there it did not appear full but seemed to be very short of staff. They tried very hard, but overall service was not good. The restaurant however was excellent with good wholesome local food.

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, I appreciate your comments about the hotel. I would like to apologize for any inconvenience that you may have had during your three days of stay in our hotel. We have a high rate of satisfaction, but sometimes it can happen that we make mistakes. Thank you very much again for your comments. Sincerely More

Wicklow
Contributor
16 reviews 16 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 25, 2013

Stayed a week as part of a Vaughantown total language course Great accommodation Very good food and a cheerful staff very willing to go the extra mile to satisfy the customer Great to be able to hire a bicycle for three euro a day and explore the beautiful surrounding countryside. Alltogether a great experience and the tour of the monastery... More

Was this review helpful? Yes
Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, Thank you for your scoring in our hotel. You were correct in noting that our dedication focusing toward our guests. We certainly thank you for your timely comments. Since our guests' satisfaction and comfort are our main concern, you can be certain that we appreciate comments like yours that help us achieve this goal. Sincerely More

Kingston-upon-Hull, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 22, 2013

I stayed at this hotel with Vaughan Town recently. As we approached the hotel and it's surroundings were beautiful, so impressive! As this was not a merely 'Leisure' visit, upon arriving at the hotel at 11am we were told our rooms would be available at 3pm approximately. At 3pm, a few of our group (admittedly it was a large group... More

Was this review helpful? Yes 2
Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, thank you very much for your comments about the hotel and your high score, truly appreciate it. Sincerely More

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Additional Information about Sheraton Santa Maria de El Paular

Address: Carretera M-604 KM 26.5, 28741 Rascafria, Spain
Location: Spain > Community of Madrid > Rascafria
Hotel Class:4 star — Sheraton Santa Maria de El Paular 4*
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Also Known As:
Sheraton Santa Maria De El Paular Hotel Rascafria
Sheraton Hotel Rascafria
Sheraton Rascafria
Rascafria Sheraton
Sheraton Santa Maria De El Paular Spain/Rascafria

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
44

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