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All 1 Rascafria hotels

Sheraton Santa Maria de El Paular

4.0 of 5 Hotel   |   Carretera M-604 KM 26.5, 28741 Rascafria, Spain
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Sheraton Santa Maria de El Paular
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Ranked #1 of 1 hotels in Rascafria
A recent review
5 of 5 stars Reviewed December 29, 2013
Lagardefreinet Hong Kong, China
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113 people have reviewed this hotel

Traveler rating
    33
    41
    22
    8
    9
See reviews for
21
57
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Hong Kong, China
Top Contributor
61 reviews 61 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Booked entire hotel for Xmas business trip , fabulous setting in restored monastery, great atmosphere ,excellent food and good value for money . Event thoroughly enjoyed by entire team of 44 . Staff and management excellent

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

dear customer: I was delighted to receive your comments in Christmas time, and was especially pleased to read your kind words about your stay with us. It made me happy to know you feel at home with us. We too enjoyed getting to know your stay. You are always welcome to stay with us when your travels bring you this... More

Austin, TX
Top Contributor
100 reviews 100 reviews
41 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed December 9, 2013

Like many other reviewers, I spent 5 nights at this hotel with the volunteer English speaking program, VaughanTown. Of the programs I've done with them, I'd vote this the one in the most lovely location and with the best food and wine. I particularly was pleased with the comfy bed as my back was still protesting the hard ones I... More

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Newcastle upon Tyne, United Kingdom
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 30, 2013

As with any other reviewers I stayed here with my husband as part of the Vaughantown language school. We had a nice room overlooking the courtyard which perhaps was not the most plush but was clean and comfortable. The staff were generally helpful, especially the receptionist, although the waiters looked a bit serious. The monastery location was stunning so do... More

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Santa Cruz de Tenerife, Spain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2013

This was my second time in this hotel as part of Vaughantown & my preferred location. Fabulous area & the building itself is beautiful. Rooms are comfortable & the food was extremely good. The staff were extremely kind & helpful, so much depends on how one approaches people, I rarely have any problems anywhere.

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Trabuco Canyon, California
Top Contributor
183 reviews 183 reviews
32 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 2, 2013

If you are here to hike, visit the monastery next door and relax, you're in the right place. To say the bar is "sleepy" is an understatement. Restaurant only fixes breakfast once in the morning for the buffet and the many groups that stay here eat at 9 so come down a bit before them or eat leftovers. Dinner is... More

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Madrid, Spain
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 26, 2013

This is a beautiful hotel in magnificent settings, so we chose it to take friends out to lunch. We drove from the city and arrived at around 14:30 for lunch. We sat outside on the terrace and were the second table to be seated. The first table was beautifully laid and the couple sitting there had Rabo de Toro to... More

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear customer, Your comments regarding the service you received at our hotel are very important to us. We want customers to enjoy when visit or stay in our property, so your report of a disturbing experience with one of our employee is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service.... More

Eastbourne
Top Contributor
61 reviews 61 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 11, 2013

We stayed for 3 nights. The room was very comfortable and the location is excellent. Beautiful swimming pool and gardens. When we were there it did not appear full but seemed to be very short of staff. They tried very hard, but overall service was not good. The restaurant however was excellent with good wholesome local food.

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, I appreciate your comments about the hotel. I would like to apologize for any inconvenience that you may have had during your three days of stay in our hotel. We have a high rate of satisfaction, but sometimes it can happen that we make mistakes. Thank you very much again for your comments. Sincerely More

Wicklow
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 25, 2013

Stayed a week as part of a Vaughantown total language course Great accommodation Very good food and a cheerful staff very willing to go the extra mile to satisfy the customer Great to be able to hire a bicycle for three euro a day and explore the beautiful surrounding countryside. Alltogether a great experience and the tour of the monastery... More

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Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, Thank you for your scoring in our hotel. You were correct in noting that our dedication focusing toward our guests. We certainly thank you for your timely comments. Since our guests' satisfaction and comfort are our main concern, you can be certain that we appreciate comments like yours that help us achieve this goal. Sincerely More

Kingston-upon-Hull, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2013

I stayed at this hotel with Vaughan Town recently. As we approached the hotel and it's surroundings were beautiful, so impressive! As this was not a merely 'Leisure' visit, upon arriving at the hotel at 11am we were told our rooms would be available at 3pm approximately. At 3pm, a few of our group (admittedly it was a large group... More

Was this review helpful? Yes 1
Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear Customer, thank you very much for your comments about the hotel and your high score, truly appreciate it. Sincerely More

Baltimore, MD,USA
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 14, 2013

We chose this place to enjoy a getaway to the Spanish countryside, and this is exactly what we got. The monastery, grounds and pool/lawn are just gorgeous, Rascafria is an adorable little Spanish town with plenty of places to eat and stunning views all around. This was the most picturesque experience - lush green countryside, outstanding mountain views and a... More

Was this review helpful? Yes
Javier C, General Manager at Sheraton Santa Maria de El Paular, responded to this review

Dear customer, Thank you very much for your comments on Tripadvisor. We're working to train our employees with English classes in order to improve their level, we note their difficulties to communicate of the night staff. I apologize for not picking up your order at your breakfast card the last day of stay with us, we assure you that we... More

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Additional Information about Sheraton Santa Maria de El Paular

Also Known As:
Sheraton Santa Maria De El Paular Hotel Rascafria
Sheraton Santa Maria De El Paular Hotel
Sheraton Hotel Rascafria
Sheraton Rascafria
Rascafria Sheraton
Sheraton Santa Maria De El Paular Spain/Rascafria
Address: Carretera M-604 KM 26.5, 28741 Rascafria, Spain
Phone Number:
Location: Spain > Community of Madrid > Rascafria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Rascafria
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Maria de El Paular 4*
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