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Holiday Inn Express Alcobendas

4.0 of 5
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Crta Fuencarral (M-603) Km 15 | Esquina Calla Metalurgia 1-3, 28108 Alcobendas, Spain
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1 room 1 guest
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Holiday Inn Express Alcobendas
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116 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Medellin, Colombia
Level Contributor
119 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a good hotel, comfy, clean, good service. It's located in an industrial area and although is quite a desolated place is secure. In front of the hotel there's a bus stop and 15 minutos walking La Granja metro station.

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Hans S, General Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Guest VickyLarios I appreciate having your comments shared on tripadvisor website. We would like to extend a heartfelt thank you for your comments regarding our staff members as we all strive to make a difference for our guests every day and provide memorable experiences. Thank you again and we all look forward to welcoming you in the future. Kindest... More 

Southampton, United Kingdom
Level Contributor
7 reviews
3 of 5 stars Reviewed June 26, 2015

Firstly reception being on the first floor was a little odd, the lift always stopped there, whether you wanted to or not. The reception staff were polite & helpful good command of English. Would have been useful to know there was an option to purchase water from reception. Also being so far from services, a small bottle of water in... More 

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Hans S, Manager at Holiday Inn Express Alcobendas, responded to this review

Dear AD589 , Thank you for taking the time to write your comments regarding your recent experience with us. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed all your expectations. We have taken note of your valuable comments and will use these to... More 

Lymm, United Kingdom
Level Contributor
108 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed April 26, 2015

Staff are friendly and helpful. Breakfast was fine for me, not great choice, but I had more choice than I have at home ! The area is industrial, so there is not much choice, but the hotel made some suggestions, which we found good. If you are here for a few days, you may want to take a trip down... More 

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Hans S, General Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Shuttie, thank you for taking the time to review our hotel ! We are very happy to hear your positive feedback regarding your stay and the efforts of our team. We hope to welcome you back in a near future. Best regards Hans Schellenberg General Manager More 

Montreal
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed April 24, 2015

The staff was very nice and helpful. The room rather basic but clean and comfortable, just what I expected. The only problem with the room is that in this day and age to find such an old cathode ray tube TVs in a Holiday Inn hotel seems pretty shameful to me, it immediately gives the room an old image like... More 

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Hans S, General Manager at Holiday Inn Express Alcobendas, responded to this review

Dear mark1977Montreal, thank you for taking the time to review our hotel ! We are very happy to hear your positive feedback regarding your stay and the efforts of our team. But I am certainly very sorry to hear that we failed with regard to your TV and Channel selection. Although I can't take back your experience, I do appreciate... More 

Dublin, Ireland
Level Contributor
268 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 395 helpful votes
4 of 5 stars Reviewed February 14, 2015

LOCATION & ATTRACTIONS NEARBY *** Located good few kms from central Madrid this is not a weekend-break hotel for your visit to Madrid (it never claimed it is). It is surrounded by many companies, warehouses, shops, car dealers (Jaguar downstairs) etc. Very industrial area, but quite easy to find it as signs are well displayed. HOTEL OVERVIEW *** Basic HIE... More 

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North Shields, United Kingdom
Level Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed January 26, 2015

Overall experience is ok but I was expecting much better from the stated hotel category. it is not well communicated if you have not car, but the facilities are downgrade. The rooms are small size but clean. The air conditioning didn't work properly, and I skip the breakfast a couple of days as it is not impressive. The restaurant and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Mikel P, We appreciate that you took the time to review our hotel. I am more than happy that you found our cleanliness level to be good and that you had a pleasant sleep in our cozy beds. On the other hand, I regret that your stay was inconvenienced by the malfunctioning of the air condition system as well... More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I checked into this hotel for a night. Arriving by car we need to go around the block to enter the parking. Surface parking is free, whilst undergound parking carries a fee of around 10 euros per day. The funny thing about this hotel is that reception is on the first floor. The ground floor has a small hall with... More 

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Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed September 13, 2014

It is what it says on the tin - Holiday Inn Express. Hotel is clean and staff friendly. It is a bit out of the way though and in an unusual location. It is very out of the way and choice of eating out is very limited. For our purposes though, it did the job.

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Croydon, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 28, 2014

I stayed here on business, and I'm glad I did, as you will need a taxi to travel anywhere, and taxis in Madrid cost quite a lot. Having said there, there are a couple of restaurants within walking distance. Having said that, the hotel itself was fine. The room was a little bit small, compared to other hotels in the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Rob S, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. The feedback we receive from our... More 

Munich, Germany
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 12, 2014

This hotel is perfectly located in the middle of an industrial zone. It is quite impossible to reach to civilization without a vehicle or a taxi, and you know, taxi drivers in Madrid like to get money for nothing. I tried to go to the supermarket in the nearness and it was really an adventure. For instance, going to Diversia... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Jator-C, Thank you for taking the time to leave us such a detailed review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations on... More 

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