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Holiday Inn Express Alcobendas

4.0 of 5
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Crta Fuencarral (M-603) Km 15 | Esquina Calla Metalurgia 1-3, 28108 Alcobendas, Spain
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Holiday Inn Express Alcobendas
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Ranked #6 of 9 Hotels in Alcobendas
A recent review
3 of 5 stars reviewed 1 week ago
AD589 Southampton, United Kingdom
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

Firstly reception being on the first floor was a little odd, the lift always stopped there, whether you wanted to or not. The reception staff were polite & helpful good command of English. Would have been useful to know there was an option to purchase water from reception. Also being so far from services, a small bottle of water in... More 

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Lymm, United Kingdom
Top Contributor
106 reviews 106 reviews
46 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 26, 2015

Staff are friendly and helpful. Breakfast was fine for me, not great choice, but I had more choice than I have at home ! The area is industrial, so there is not much choice, but the hotel made some suggestions, which we found good. If you are here for a few days, you may want to take a trip down... More 

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Montreal
Top Contributor
69 reviews 69 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 24, 2015

The staff was very nice and helpful. The room rather basic but clean and comfortable, just what I expected. The only problem with the room is that in this day and age to find such an old cathode ray tube TVs in a Holiday Inn hotel seems pretty shameful to me, it immediately gives the room an old image like... More 

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Dublin, Ireland
Top Contributor
263 reviews 263 reviews
187 hotel reviews
397 helpful votes 397 helpful votes
4 of 5 stars Reviewed February 14, 2015

LOCATION & ATTRACTIONS NEARBY *** Located good few kms from central Madrid this is not a weekend-break hotel for your visit to Madrid (it never claimed it is). It is surrounded by many companies, warehouses, shops, car dealers (Jaguar downstairs) etc. Very industrial area, but quite easy to find it as signs are well displayed. HOTEL OVERVIEW *** Basic HIE... More 

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North Shields, United Kingdom
Top Contributor
74 reviews 74 reviews
7 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed January 26, 2015

Overall experience is ok but I was expecting much better from the stated hotel category. it is not well communicated if you have not car, but the facilities are downgrade. The rooms are small size but clean. The air conditioning didn't work properly, and I skip the breakfast a couple of days as it is not impressive. The restaurant and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Mikel P, We appreciate that you took the time to review our hotel. I am more than happy that you found our cleanliness level to be good and that you had a pleasant sleep in our cozy beds. On the other hand, I regret that your stay was inconvenienced by the malfunctioning of the air condition system as well... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

I checked into this hotel for a night. Arriving by car we need to go around the block to enter the parking. Surface parking is free, whilst undergound parking carries a fee of around 10 euros per day. The funny thing about this hotel is that reception is on the first floor. The ground floor has a small hall with... More 

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Top Contributor
53 reviews 53 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 13, 2014

It is what it says on the tin - Holiday Inn Express. Hotel is clean and staff friendly. It is a bit out of the way though and in an unusual location. It is very out of the way and choice of eating out is very limited. For our purposes though, it did the job.

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Croydon, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 28, 2014

I stayed here on business, and I'm glad I did, as you will need a taxi to travel anywhere, and taxis in Madrid cost quite a lot. Having said there, there are a couple of restaurants within walking distance. Having said that, the hotel itself was fine. The room was a little bit small, compared to other hotels in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Rob S, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. The feedback we receive from our... More 

Munich, Germany
Top Contributor
67 reviews 67 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 12, 2014

This hotel is perfectly located in the middle of an industrial zone. It is quite impossible to reach to civilization without a vehicle or a taxi, and you know, taxi drivers in Madrid like to get money for nothing. I tried to go to the supermarket in the nearness and it was really an adventure. For instance, going to Diversia... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Jator-C, Thank you for taking the time to leave us such a detailed review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations on... More 

Portsmouth, United Kingdom
Top Contributor
173 reviews 173 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed March 21, 2014

A perfect location if you need to visit one of the many businesses on the vast industrial estates that surround this hotel - also a useful stopover if driving. Otherwise, it can feel isolated with few restaurants or other amenities nearby. Central Madrid is around 60 minutes away by Metro from La Granja station which is around an 800 metre... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Alcobendas, responded to this review

Dear Swetrat, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the internet service and the TV channel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We... More 

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