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All 18 Alcala De Henares hotels

Rafaelhoteles Forum Alcala

4.0 of 5 Hotel   |   Bulgaria, 2, 28802 Alcala De Henares, Spain
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82%
Ranked #3 of 18 hotels in Alcala De Henares
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
rayna O
  • Reviews (88)
  • Photos (24)
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  • Room tips (8)
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88 people have reviewed this hotel

Traveler rating
    30
    43
    13
    1
    1
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9
38
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23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Senior Contributor
44 reviews 44 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very comfortable business overnight stay the other week. Hotel has some great design features and a relaxed atmosphere. The outside terrace and roof top bar a nice touch, the staff are efficient and friendly and breakfast great. The hotel is located a short walk from the town in a rather wasteland feeling area, all that was missing was the tumbleweed!... More

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Hooksett, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

Nice comfortable hotel. Doors are heavy and cancel out the noise outside. The beds are comfortable, the room is clean. My only wish is that their tv channel lineup had more English programs. No local information in the rooms for eateries etc.

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Breda, The Netherlands
Top Contributor
152 reviews 152 reviews
97 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 12, 2014

This a well-constructed, bit architectural and modern hotel equipped with what business men and tourists would need. Nice first impression and for the rest of the stay aal was fine as well. Good taxiservice and arrangements by the reception staff. Good breakfast with a decent choice of food without looking as you have to eat yourself a digestation. Good bar... More

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Leicester, England
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 27, 2014 via mobile

Friendly, efficient checking staff. Unfortunately, as is often the case, the allocated room was a single, but the receptionist was very happy to swap it to a double upon asking. The room was spacious, quiet and comfortable. The bar staff pleasant. I didn't eat in the restaurant that night but breakfast was the usual continental buffet style. Can't fault the... More

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Dnipropetrovsk, Ukraine
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2014

I selected this hotel by case. But it happened the best that I've ever chose without special long preparation to travel.The staff is excellent, reception is very hospitable, always ready to explain you everything you need ! Because the disorders with sleeping I asked about the quite room and we got it! Room was comfortable and spacious, very modern and... More

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Paris, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2014

Hotel is fine, but just fine. My room on the 3rd floor smelt of cigarettes. Bed in the middle of room is surprising, but OK. Bathroom was nice and clean and I also appreciated the staff and breakfast. I think there was a large choice of pastry, fruits, drinks ....I would recommend it for a short business stay, I wouldn`t... More

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Javier G, Guest Relations Manager at Rafaelhoteles Forum Alcala, responded to this review

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Forum Alcala Hotel and providing with your valuable feedback. It is wonderful to learn you liked the convenient location of our hotel, and provided you with attentive service. We are disapointed to read the smelt of cigarretes of your room and will take care of this for future guests.... More

Newark, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 21, 2014

Average hotel all round. Average rooms, average location, average breakfast, average service, average wifi. Perhaps July is just not a good time for hotels in this area as this place was practically closed down during the 3 days we were there. No restaurant in the evening, a mediocre breakfast even the outdoor seating and rooftop pool areas were inaccessible. Odd... More

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Javier G, Guest Relations Manager at Rafaelhoteles Forum Alcala, responded to this review

Dear guest: Thank you for staying with us and leaving such a detailed review. We are deeply sorry you found our hotel less than satisfactory. The feedback we receive from our guests like you, is our best resource for improving guest services. We look forward to welcoming you back in the near future. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Paris
Top Contributor
85 reviews 85 reviews
62 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 24, 2013

I really liked this off-the-path, quiet artistic hotel. The room I had was fantastic : modern, huge, functional. There was a bedroom part and separately although connected through an opening in the wall, an office/closet/minibar part. Very comfortable beds, clean and then the nice surprise was the Jacuzzi bathtub in the huge bathroom separated by large glass doors, which also... More

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Javier G, Guest Relations Manager at Rafaelhoteles Forum Alcala, responded to this review

Dear guest: Thank you for taking the time to express your thoughts and concerns. We are glad you liked our hotel accomodations and bathroom. We would like to apologize you were not satisfied with the front desk staff. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our... More

Wiltshire
Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 14, 2013

This hotel is located on the outskirts of the town in a good location with easy access and parking. The staff are very welcoming and the rooms are very nice if a bit wacky with the first reaction of "where is the bed", well it is in the middle of the room but not immediately visible on entering.The food is... More

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Forum Alcala, responded to this review

Dear guest: Thank you for staying with us and providing us with your valuable feedback regarding the hotel staff and the hotel overall. It is wonderful to learn that your stay was 100% satisfactory and we hope to serve you again in tne near future. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Chiclana de la Frontera, Spain
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2013

My daughter and her husband had their wedding reception at this hotel on Saturday 7th September, 2013. If you want an enjoyable relaxing reception for your guests I do not recommend this hotel. The staff were helpful when selling their services to my daughter and partner and told her she could have whatever she wanted, things were very different on... More

Was this review helpful? Yes 3
Javier G, Guest Relations Manager at Rafaelhoteles Forum Alcala, responded to this review

Dear guest: Thank you for taking the time to share such a detailed review about Rafaelhoteles Forum Alcala Hotel. We are glad you liked our rooms and breakfast service. We are disappointed to read that the wedding reception did not live up to your expectations. We tried to do our best for the success of the banquet just like it... More

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Additional Information about Rafaelhoteles Forum Alcala

Address: Bulgaria, 2, 28802 Alcala De Henares, Spain
Location: Spain > Community of Madrid > Alcala De Henares
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rafaelhoteles Forum Alcala 4*
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Also Known As:
Rafaelhoteles Forum Alcala Hotel Alcala De Henares

24 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Alcala De Henares #4 Business Hotel in Alcala De Henares
Hotel Class
Number of rooms
132

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