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Holiday Inn Hotel & Suites McKinney - Fairview

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3220 Craig Drive, McKinney, TX 75070
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Holiday Inn Hotel & Suites McKinney - Fairview
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Holiday Inn Hotel & Suites McKinney - Fairview
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169 reviews from our community

Traveler rating
    115
    34
    11
    4
    5
See reviews for
61
31
8
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (36)
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The service here was great. The room was super clean and the bathroom was spotless! Not to mention the bartender in the lounge was awesome! We recommend this place and will be staying here again when we're in this area.

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Well, we just hope y'all are back in the area soon! We'll pass your compliments on to our awesome bartender -- we think he's pretty great too. Thanks so much for the great review -- it's wonderful to hear everything was to your liking, as that's definitely what we're aiming for! Have a great day, Chad Mullins, General Manager More 

Wylie, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

Booked a Weddng Rception here and the staff was very unprofessional, they were taking our guests dinner plates away before they were finished eating, they coughed all over our expensive Wedding Cakes, and I was told by some of my guests that they opted to not eat the cake and during my daughter and son-in-laws last dance which is where... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Twana P, Thank you for taking the time to review our property. We truly value the opinions of our guests and we empathize when you feel as if we did not meet your standards or your demands. Providing our events with the highest level of hospitality and grace has and will always be our mission. In this instance, your standards... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms are modern and well designed. The staff is always very friendly and welcoming. I travel all over the country with my job and I have probably stayed at most Holiday Inns across the country and this location definitely stands out as my absolute favorite. Anytime I am in the Dallas metro area I stay at this location even... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're your favorite? This is the best thing we've read today, James! It's awesome that you think we're worth the extra distance. Hopefully you'll be travelling our way soon -- we can't wait to welcome you back. Have a great day, Chad Mullins, General Manager More 

Odessa, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family of 9 stayed here on Feb 28th after a vacation in Mexico. Flights were cancelled and we rented 2 cars to drive to Kansas City. An hour into the trip my son-in-law, daughter and their three small children were involved in a three car accident on the ice. We found the first hotel to check into for the... More 

Was this review helpful? Yes 1
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Varners/Riders, We are so glad to hear that you are all safe after such a terrible ordeal. We appreciate you taking the time to share your experience at our hotel and are glad that you were taken care of by our staff. We pride ourselves in treating all of our guests like family and we hope that you all felt... More 

Houston, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2015

I tried to resolve this issue with an email to the hotel instead of putting on mainstream for everyone to read. Our stay was the 14th and 15th, it is now the 21st with no reply from the hotel so, hear goes my complaint. We checked in just fine ( we are a member of the priority club so it... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

DremaS: We would like to take a moment to apologize for our oversight in not responding promptly to your email. We strive to take every communication very seriously and make the appropriate corrections. We have taken your concerns to our housekeeping supervisor to insure that these problems be investigated and resolved. We take cleanliness very seriously at our property. That... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed February 20, 2015

Tim who works the front desk was one of the nicest most accommodating hotel employee's I have ever encountered. I had asked for a particular floor and room. Tim went out of his way to make it happen. Great check in experience!!!

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Alan A: We are pleased that you found our hotel inviting and our staff helpful. We thank you for your kind review and look forward to seeing you again. Best regards, Chad Mullins General Manager More 

1 review
5 of 5 stars Reviewed February 12, 2015

We travel as a family quite a bit for our daughter's softball. We live just an hour and a half from this hotel but we had to meet the team in McKinney early on a Friday morning so we decided to eliminate the cross-DFW morning traffic and stay the night here. We are loyal IHG fans and try to stay... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to review our hotel. We are always looking to improve and that always seems easier to do when receiving feedback from our valued guests. Thank you for giving us the chance to rectify the cold pool inconvenience and we hope to see you again soon. More 

Montgomery, Alabama
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

I've stayed here for training sessions and have always found it to be clean - which is the most important detail. The hotel staff are friendly and helpful - the bar is smallish, but fun and welcoming. My team and I will stay there again!

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to share these thoughts about your recent stay with our hotel. We always appreciate hearing feedback directly from our guests as it will only help us to improve in the future. We are also glad that we were able to make you feel at home in our bar and restaurant. Please come... More 

Dallas, Texas
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 4, 2015

I often stay at IHG properties and usually I am quite pleased. When I checked in, there was a folded piece of paper under the desk in the room (clearly trash) and it remained there until I checked out, so it seems like the room wasn't vacuumed. There was a lot of noise from the hallway and the room above;... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to review our hotel. We would like to apologize for the trash that was left in your room, as it is not indicative of the way housekeeping normally operates. We appreciate the feedback about hallway noise as well, as it will only help us improve in the future. We will definitely pass... More 

McKinney, Texas
1 review
5 of 5 stars Reviewed February 1, 2015

The staff was friendly. We could not have asked for a better service. We would definitely recommend this hotel and would come back to stay here. The housekeeper Rosaline went above and beyond to make sure we had everything we needed.

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you very much for the kindhearted review of our hotel and staff. Housekeepers are the glue that holds a hotel together and we know they appreciate hearing when guests have enjoyed their stay. We will definitely pass on the wonderful comments to Rosaline and the rest of the staff. We hope that you will come and see us again... More 

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