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Holiday Inn Hotel & Suites McKinney - Fairview

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3220 Craig Drive, McKinney, TX 75070
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Holiday Inn Hotel & Suites McKinney - Fairview
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Holiday Inn Hotel & Suites McKinney - Fairview
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172 reviews from our community

Traveler rating
    115
    36
    12
    4
    5
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63
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris
Top Contributor
80 reviews 80 reviews
33 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Located close to the I75 and 121, very convenient to go Northor to Dallas and close to many shopping center. Room are confortable with a small kitchen. Avoid room front of lift for noise' both side of the building are Ok ( first time I was in front,second at the back). Breakfast is Ok. Do note that depending of many... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

It's really great to see that you enjoyed your time here, Arnaud! Great quality at a good price is what we're all about, and we really appreciate you taking the time out to leave such an awesome review. Hopefully you'll be back in the area for more business -- we'd love to welcome you back! Have a great day, The... More 

ventura county
Contributor
16 reviews 16 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed for five days with our two children. Beds were decent and air conditioning worked well. Some of the staff was very friendly while others just watched you walk by. Jessi addressed a service issue with great professionalism. We took our kids swimming and after the second day my daughter broke out with red bumps which I thought... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

I'm so sorry if you interpreted our management's surprise as defensiveness, that definitely wasn't the way it was intended at all. Because we are so rigorous about pool safety standards, it was a little difficult for us to understand where the problem arose. We will, of course, look into the situation to ensure that everything is being dealt with appropriately.... More 

Bowie, Texas
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

My adult son and I stayed one night here recently. We had a handicapped accessible room for the comfort and convenience of my son who uses a walker. There were several positives about our stay. The check-in process was quick and I was welcomed cheerfully. I received a voucher for a free drink which I certainly would have enjoyed using... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We would like to thank you for taking the time to send us some very constructive feedback about your recent stay. Even though we strive to offer the best experience possible, occasionally there are issues we need to address with our staff. We have shared your concerns with the housekeeping staff and have put in place some new checkpoints to... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

The service here was great. The room was super clean and the bathroom was spotless! Not to mention the bartender in the lounge was awesome! We recommend this place and will be staying here again when we're in this area.

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Well, we just hope y'all are back in the area soon! We'll pass your compliments on to our awesome bartender -- we think he's pretty great too. Thanks so much for the great review -- it's wonderful to hear everything was to your liking, as that's definitely what we're aiming for! Have a great day, Chad Mullins, General Manager More 

Wylie, Texas
1 review
1 of 5 stars Reviewed March 18, 2015

Booked a Weddng Rception here and the staff was very unprofessional, they were taking our guests dinner plates away before they were finished eating, they coughed all over our expensive Wedding Cakes, and I was told by some of my guests that they opted to not eat the cake and during my daughter and son-in-laws last dance which is where... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Twana P, Thank you for taking the time to review our property. We truly value the opinions of our guests and we empathize when you feel as if we did not meet your standards or your demands. Providing our events with the highest level of hospitality and grace has and will always be our mission. In this instance, your standards... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed March 18, 2015

The rooms are modern and well designed. The staff is always very friendly and welcoming. I travel all over the country with my job and I have probably stayed at most Holiday Inns across the country and this location definitely stands out as my absolute favorite. Anytime I am in the Dallas metro area I stay at this location even... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're your favorite? This is the best thing we've read today, James! It's awesome that you think we're worth the extra distance. Hopefully you'll be travelling our way soon -- we can't wait to welcome you back. Have a great day, Chad Mullins, General Manager More 

Odessa, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2015

My family of 9 stayed here on Feb 28th after a vacation in Mexico. Flights were cancelled and we rented 2 cars to drive to Kansas City. An hour into the trip my son-in-law, daughter and their three small children were involved in a three car accident on the ice. We found the first hotel to check into for the... More 

Was this review helpful? Yes 1
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Varners/Riders, We are so glad to hear that you are all safe after such a terrible ordeal. We appreciate you taking the time to share your experience at our hotel and are glad that you were taken care of by our staff. We pride ourselves in treating all of our guests like family and we hope that you all felt... More 

Houston, Texas, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 21, 2015

I tried to resolve this issue with an email to the hotel instead of putting on mainstream for everyone to read. Our stay was the 14th and 15th, it is now the 21st with no reply from the hotel so, hear goes my complaint. We checked in just fine ( we are a member of the priority club so it... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

DremaS: We would like to take a moment to apologize for our oversight in not responding promptly to your email. We strive to take every communication very seriously and make the appropriate corrections. We have taken your concerns to our housekeeping supervisor to insure that these problems be investigated and resolved. We take cleanliness very seriously at our property. That... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed February 20, 2015

Tim who works the front desk was one of the nicest most accommodating hotel employee's I have ever encountered. I had asked for a particular floor and room. Tim went out of his way to make it happen. Great check in experience!!!

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Alan A: We are pleased that you found our hotel inviting and our staff helpful. We thank you for your kind review and look forward to seeing you again. Best regards, Chad Mullins General Manager More 

1 review
5 of 5 stars Reviewed February 12, 2015

We travel as a family quite a bit for our daughter's softball. We live just an hour and a half from this hotel but we had to meet the team in McKinney early on a Friday morning so we decided to eliminate the cross-DFW morning traffic and stay the night here. We are loyal IHG fans and try to stay... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to review our hotel. We are always looking to improve and that always seems easier to do when receiving feedback from our valued guests. Thank you for giving us the chance to rectify the cold pool inconvenience and we hope to see you again soon. More 

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