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Holiday Inn Hotel & Suites McKinney - Fairview

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3220 Craig Drive, McKinney, TX 75070
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1 room 1 guest
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Holiday Inn Hotel & Suites McKinney - Fairview
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Burleson
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Don't let the negative reviews scare you away! I stay at IHG hotels all the time and this is one of my favorites. This is a great hotel with clean rooms and wonderful staff. Staying for a second time and this time the pool isn't freezing cold. Great location, great amenities. Love this property!

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Detroit, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Have stayed here on many occasions, but the last time was disappointed. Hotel is less than 10 years old but showing signs of wear and tear as well as poor maintenance. Particular room had missing grout/moldy caulk, rippled carpet through the main walkway from entrance to the bed (tripped a couple of times), front desk staff seems to have degraded... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to review our hotel. I would like to personally apologize for the state of the guest room that you stayed in during your most recent visit. We pride ourselves in providing a clean, comfortable, and well-kept hotel for travelers such as yourself and in this instance we fell short. I will personally... More 

Smithtown, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the second time that I've stayed here. I come for business in town. I really like the décor of the hotel and the room. I did not eat breakfast or dinner at the hotel as I was with my client for both. The only disappointment was the broken weight bench in the fitness center. I used the elliptical... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thanks so much for coming back, Bill -- we're really happy that both stays have been great for you! Thanks for the heads up about the weight bench -- we'll get on it, and we can't wait to welcome you back next year. All the best, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

Paradise Valley, Arizona
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked the hotel from July 27, 2015 to August 7, 2015. However, we checked out after 2 days because I woke up with a cockroach on my forehead. I expected that some sort of adjustment should have been made to our bill but no such luck. We would have left anyway but some things are just plain unacceptable. Needless... More 

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helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We know this must have been distressing, and we're incredibly sorry you had to go through that. It's important you know we take hygiene standards very seriously, and we practice rigorous cleanliness and pest prevention. Unfortunately, (in Texas especially) cockroaches are incredibly wily, so even in the cleanest conditions one will occasionally find a way. We never see complaints of... More 

Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 21, 2015

I have stayed at this hotel each of the last three years during a summer trip to the area. There are so many good things to say about this property. From the location to the people at the front desk to the room amenities and everything in between, this hotel always warrants a return visit. I will highlight some of... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Happy to have you back again, Alicia! Your loyalty means so much to us and so does this glowing review. Thanks for taking the time to leave so much detail for people who are doing their research. Great room tips too! Looking forward to your next visit already. Until then, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

Corpus Christi, Texas
Level Contributor
158 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

Very surprised at the decor and overall style of this holiday inn. The rooms are very well done and very comfortable. Service was excellent and above the norm. Will definite put this on my list for return visit Workout area only had one treadmill somewhat disappointed based on the overall hotel

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're thrilled that you were left pleasantly surprised -- we want to ensure that your travels are as relaxing and comfortable as possible, and it's wonderful that this was the case. Our whole team can't wait to welcome you back! Have a great day, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

Level Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed June 28, 2015

My husband and I very much enjoyed our stay here. It is a very nice hotel with a wall mount flat screen tv, desk, refrigerator, microwave, coffeepot, comfortable bed with hard or soft pillow selection (they are even labeled), and a nice size bathroom with an extra electrical outlet besides the one for the blow dryer. All staff we encountered... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're so pleased you two had a great time! Comfortable rooms and great service is what we're all about -- after all, it's so important that you feel at home. We really hope we'll get a chance to welcome you back in the future! All the best, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

McKinney, Texas
1 review
5 of 5 stars Reviewed June 17, 2015

Good customer service from the front desk to the grill Earl is the best .they make me feel like home away from home. If your come to visit McKinney Texas this is the place you need to stay at they know how to treat you right

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Earl IS the best, Matthew! He's gonna be as happy to hear your kind words as we were reading them. Making you feel at home is our number one priority, and we're thrilled we succeeded. Come see us again if you're ever in town! All the best, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

Overland Park, Kansas
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 16, 2015

Our family travelled to McKinney to visit relatives in Melissa, Texas. This hotel looks great/new and in that respect is a good choice. However, the breakfast they offer is not made to order. So, they are essentially charging you $10 per person for what you would get for free anywhere else. Also, my nephew went down to eat before the... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're so glad that your kids enjoyed the pool and you enjoyed the hotel overall! Great customer service is incredible important to us, and it's really helpful that you brought these these issues to light. Hopefully, if you're ever in our area in the future, you'll come stay with us again -- we'd love to have you back. All the... More 

Springfield, Missouri
1 review
5 of 5 stars Reviewed June 10, 2015

We make a yearly visit for a convention in Dallas and always stay at this hotel before and after. Its easy to find and super nice! The staff is always great, and this time was no exception, I had a minor issue when I was checking out and Christine at the front desk was just Wonderful!!!

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We're so glad that you keep coming back, April, because we love having you! We're lucky to have such an awesome team, and it's great that Christine was able to help you out. Can't wait to see you next year! All the best, The Staff at Holiday Inn Hotel & Suites McKinney-Fairview More 

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