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Holiday Inn Hotel & Suites McKinney - Fairview

3.0 of 5 3220 Craig Drive, McKinney, TX 75070
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Holiday Inn Hotel & Suites McKinney - Fairview
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Holiday Inn Hotel & Suites McKinney - Fairview
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165 reviews from our community

Traveler rating
    112
    34
    11
    4
    4
See reviews for
59
30
8
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (165)
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    (32)
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Houston, Texas, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I tried to resolve this issue with an email to the hotel instead of putting on mainstream for everyone to read. Our stay was the 14th and 15th, it is now the 21st with no reply from the hotel so, hear goes my complaint. We checked in just fine ( we are a member of the priority club so it... More 

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

DremaS: We would like to take a moment to apologize for our oversight in not responding promptly to your email. We strive to take every communication very seriously and make the appropriate corrections. We have taken your concerns to our housekeeping supervisor to insure that these problems be investigated and resolved. We take cleanliness very seriously at our property. That... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Tim who works the front desk was one of the nicest most accommodating hotel employee's I have ever encountered. I had asked for a particular floor and room. Tim went out of his way to make it happen. Great check in experience!!!

Was this review helpful? Yes
helmhotelsgroup, General Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Alan A: We are pleased that you found our hotel inviting and our staff helpful. We thank you for your kind review and look forward to seeing you again. Best regards, Chad Mullins General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We travel as a family quite a bit for our daughter's softball. We live just an hour and a half from this hotel but we had to meet the team in McKinney early on a Friday morning so we decided to eliminate the cross-DFW morning traffic and stay the night here. We are loyal IHG fans and try to stay... More 

Was this review helpful? Yes
Montgomery, Alabama
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've stayed here for training sessions and have always found it to be clean - which is the most important detail. The hotel staff are friendly and helpful - the bar is smallish, but fun and welcoming. My team and I will stay there again!

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to share these thoughts about your recent stay with our hotel. We always appreciate hearing feedback directly from our guests as it will only help us to improve in the future. We are also glad that we were able to make you feel at home in our bar and restaurant. Please come... More 

Dallas, Texas
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I often stay at IHG properties and usually I am quite pleased. When I checked in, there was a folded piece of paper under the desk in the room (clearly trash) and it remained there until I checked out, so it seems like the room wasn't vacuumed. There was a lot of noise from the hallway and the room above;... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for taking the time to review our hotel. We would like to apologize for the trash that was left in your room, as it is not indicative of the way housekeeping normally operates. We appreciate the feedback about hallway noise as well, as it will only help us improve in the future. We will definitely pass... More 

McKinney, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was friendly. We could not have asked for a better service. We would definitely recommend this hotel and would come back to stay here. The housekeeper Rosaline went above and beyond to make sure we had everything we needed.

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you very much for the kindhearted review of our hotel and staff. Housekeepers are the glue that holds a hotel together and we know they appreciate hearing when guests have enjoyed their stay. We will definitely pass on the wonderful comments to Rosaline and the rest of the staff. We hope that you will come and see us again... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I have been to this location a few times for various reasons but this last time was for a friends wedding. I love the fact that the bartender Alex always remembers me and my family and greets us by name. The ballroom was lovely and the staff is great. I highly recommend this place even for just a staycation! Make... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Wow! We are so grateful that you took time out of your day to say such wonderful things about our property. We try our best to treat every guest as a member of our hotel family and we are elated that Alex was able to make you feel so welcome. Thank you again for such kind words and we are... More 

McKinney-Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

What an excellent hotel experience! The front desk person, Casey Salo-Betz was very warm and welcoming. Her professional attitude was refreshing and made for a great first impression. The hotel was perfect. Thank-you I will definitely recommend to others.

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

We appreciate you taking the time to share your experience at our hotel. Hearing directly from our guests will only help us to improve in the future. We pride ourselves on providing excellent service to all of our valued guests and we are overjoyed that you felt so strongly as to recommend our hotel to your friends and family. Thank... More 

Olathe, Kansas
1 review
5 of 5 stars Reviewed 4 weeks ago

My kids and I went to visit family and stayed here for a weekend. The manager Jessi went out of her way to make us feel comfortable. When we had a request she was on top of it always with a smile. The customer service was outstanding, the pool amazing and everything was so clean. We had the breakfast buffet... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you so much for the wonderful review of your recent stay with our hotel. We are pleased that our staff was able to accommodate you and your family. Our goal is to make each guest's stay as positive and memorable as possible and it sounds like that we were able to do that during this visit. As a valued... More 

Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Front desk staff were very pleasant and helpful. Room was clean and comfortable. Room was quiet all night. Although TV and wireless worked very well, I did have a problem streaming a game that I wanted to watch. Called customer relations and within a minute or 2, a very pleasant young woman named "Jenni" was at our door with a... More 

Was this review helpful? Yes
helmhotelsgroup, Manager at Holiday Inn Hotel & Suites McKinney - Fairview, responded to this review

Thank you very much for the kinds words regarding your recent stay with our hotel. It is our sincere hope that we are able to provide excellent service to all our guests. We know that things cannot be perfect all the time, but are glad to have corrected your internet issues in a timely manner. We apologize for any inconvenience... More 

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Additional Information about Holiday Inn Hotel & Suites McKinney - Fairview

Address: 3220 Craig Drive, McKinney, TX 75070
Phone Number:
Location: United States > Texas > McKinney
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites McKinney - Fairview 3*
Number of rooms: 99
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Also Known As:
Holiday Inn & Suites Mckinney - Eldorado Hotel Mckinney
Holiday Inn And Suites Mckinney - Eldorado

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