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Embassy Suites by Hilton McAllen

#11 of 38 Hotels in McAllen
Certificate of Excellence
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1800 South Second Street, McAllen, TX 78503
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Embassy Suites by Hilton McAllen
Embassy Suites by Hilton McAllen
Embassy Suites by Hilton McAllen
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Embassy Suites by Hilton McAllen
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    374 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (33)
    Date | Rating
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    San Antonio, United States
    2 of 5 stars Reviewed yesterday NEW

    The recent remodel was a bandaid and did not provide a long-overdue update of tired rooms. We could not get comfortable overnight because the cooling system was loud, did not get it cool enough, and was too humid. Bathroom made loud noise when shower was in use. Had high hopes the update would be an improvement -- it was not.... More 

    Review collected in partnership with DoubleTree by Hilton

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    New Braunfels, United States
    5 of 5 stars Reviewed 3 days ago NEW

    If your in McAllen this is the only place to stay. Friendly staff and great accomidations. Used to be Embassy Suites was recently renovated with most of the original staff. This hotel has everything you need, the bar and restaurant area are spectacular.

    Review collected in partnership with DoubleTree by Hilton

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    Fairfax, United States
    1 review
    4 of 5 stars Reviewed 1 week ago

    The building is showing age inside, but this is a nice place. Lobby noise, although subtle, does make it into the rooms. The staff is outstanding. There is not much available within legit walking distance tot he location, so dining options are limited at the very least, and the gift/snack shop doesn't help much in that regard.

    Review collected in partnership with DoubleTree by Hilton

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    Spring, United States
    1 review
    4 of 5 stars Reviewed 2 weeks ago

    The hotel was very clean and beautiful. The staff were very nice and helpful. The pool was great, we loved that it was indoors. The suite was perfect. We would definitely be staying here on our next visit.

    Review collected in partnership with DoubleTree by Hilton

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    Atlanta, Georgia
    1 review
    3 of 5 stars Reviewed 2 weeks ago

    I really enjoyed staying at the embassy, the breakfast bar with an omelet station, the happy hour, etc. Now everything is gone and it has become just another Hotel around the area, and the worst part is that they have kept the price of the embassy. No reason to pick this hotel now.

    Review collected in partnership with DoubleTree by Hilton

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    St. Peters, United States
    1 review
    5 of 5 stars Reviewed 2 weeks ago

    I like the Double tree formerly the Embassy suites. There staff takes care of what every you need. Room size is great. New updates to the interior are nice. I have stayed here over 8 weeks on and off for work and I feel very comfortable there.

    Review collected in partnership with DoubleTree by Hilton

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    Sharpsville
    1 review
    4 of 5 stars Reviewed 3 weeks ago

    This hotel was recently rebranded from Embassy Suites to Doubletree. Most of the service is the same but they removed the coin operated laundry without warning. For many business travelers this is important.

    Review collected in partnership with DoubleTree by Hilton

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    Alice, Texas
    Level Contributor
    97 reviews
    55 hotel reviews
    common_n_hotel_reviews_1bd8 36 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    I have stayed here when it was anEmbassy Suites, it is now a Doubletree by Hilton, its still a good hotel, they have fixed a lot of things that were wrong with the old place, however, here are somethings they should have, swimming pool first, its too small for as many people that were there, floor in exercise room needs... More 

    Was this review helpful? Yes
    2 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 4 weeks ago

    Where do I start. I didn't think it was possible for so many things to be wrong with a hotel but there was. Room was dirty, sheets had hairs on them, bathroom was filthy, tv was broken. When I made the complaint about the first room they changed me to another room. When we get in the A/C was making... More 

    Review collected in partnership with DoubleTree by Hilton

    Was this review helpful? Yes
    clovett, Manager at Embassy Suites by Hilton McAllen, responded to this review

    I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

    Austin, Texas
    Level Contributor
    8 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    4 of 5 stars Reviewed 4 weeks ago

    Most notable change for this hotel it is that it went from being an Embassy Suites to a Double Tree brand by Hilton. While I like both brands, I really miss the former villa, rustic look and feel the previous hotel had. In its defense, the new look of the Double Tree is quite contemporary with a hip and trendy... More 

    Was this review helpful? Yes 4
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