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Embassy Suites Hotel McAllen

#10 of 36 Hotels in McAllen
Certificate of Excellence
3.5 of 5
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1800 South Second Street, McAllen, TX 78503
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Embassy Suites Hotel McAllen
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Ranked #10 of 36 Hotels in McAllen
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
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352 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Service was good. Construction in the lobby area appears to be finishing. Rooms are in need of updating. Water staining on ceiling, Our sleep was interrupted by loud plumbing from another room. Hotel is being purchased by Double Tree - Hilton.

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1 review
4 of 5 stars Reviewed 4 days ago NEW

As has been the case recently, the hotel is under quite a bit of construction. While it is fairly annoying at the moment, when it is completed, I believe this will be a very good hotel again. The biggest issue that I had was that the housekeeping staff completely missed my room one of the mornings during my stay. That... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Mcallen, Texas
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I always have a good report, but that weekend was not a good experience for me. Evening/Weekend clerk was rude and unprofessional to me. Pool was full of people that were not guests apparently having their own gathering there. 1-10; I'd rate it a 6 for my stay.

Review collected in partnership with Embassy Suites Hotels

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Houston, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Excellent Hotel , Easy check-in and easy check-out. offer a great free breakfast with a on-hand chief to prepare your eggs to your liking. Hotel is located just off the main highway in town for quick on ramp entrance.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Salisbury, Maryland
Top Contributor
102 reviews 102 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Although the main lobby area was being renovated during my stay, it was still an altogether pleasant experience. Great breakfast selection, comfortable bed, and awesome happy hour drink selections. The construction crew did not start until 9am and were usually finished by 5pm, so it did not really interfere with the stay. The wifi was upgraded during my stay, and... More 

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Austin, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Was really sad to stay at such a dirty place, they did not offer anything for the filth due to the renovation, no carpet in walkways to room, just paper laid over floor, boxes everywhere, room was super filthy, dust everywhere and sofa and chair were all torn up,felt like we were in a third world country dust, dirt, building... More 

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clovett, Manager at Embassy Suites Hotel McAllen, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.... More 

Brownsville, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I am sure this would be a great place to stay once construction is complete. Unfortunately, it is under construction right now. We were awoken to construction noises echoing at seven in the morning. The breakfast was ok.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
clovett, Manager at Embassy Suites Hotel McAllen, responded to this review

Thank you for taking the time to share your feedback about your recent stay at our hotel. We are very sorry you were unhappy with our suites and will take your comments under consideration as we continuously strive to enhance our customer service and product offerings. We hope to have another opportunity to serve you and make it right if... More 

Top Contributor
243 reviews 243 reviews
76 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed four nights at embassy while on business in the area. They are under major renovations but are doing their best to maintain customers. Hotel should be very nice when completed. I would recommend once renovations are finished

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Austin, TX, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Embassy Suites Hotel in McAllen offered excellent service and cleanliness. The suite was equipped with comfortable furniture in the living area and the beds had to be the best I have ever slept in. If you are going on a business trip and need to rest and get a good night's sleep from the business meetings that you have... More 

Review collected in partnership with Embassy Suites Hotels

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Mexico, Mexico
1 review
4 of 5 stars Reviewed 4 weeks ago

An excellent place for a family stay. Let´s hope that the new Double Tree version of the hotel upscale the quality of the Embassy suites service. As a matter of fact the old house needed a reshape. Embassy suites have a remarkable prestige.

Review collected in partnership with Embassy Suites Hotels

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