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All 36 McAllen hotels

Staybridge Suites McAllen

3.0 of 5 Hotel   |   620 Wichita Ave, McAllen, TX 78503
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Staybridge Suites McAllen
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88%
Ranked #6 of 36 hotels in McAllen
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 4, 2014
AustinMan Austin, Texas
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69 people have reviewed this hotel

Traveler rating
    45
    15
    7
    1
    1
See reviews for
15
9
9
39
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 5 weeks ago

I booked a 2 bedroom suite here 6 months out (Sept 2013) for Mar 13-16th. Two days prior to my reservation, I requested that my dates be shifted forward a day. They obliged. Later that day, realizing I didn't have the confirmation number, I called them back. The gentleman at the desk told me my reservation had been canceled three... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for submitting a review of your reservation experience with our hotel. We are very sorry that you were not able to stay with us this past weekend, and even more regretful that your reservation was cancelled. Your reservation was confirmed and guaranteed for arrival for this past weekend using an outside source to reserve your room. On Wednesday,... More

Austin, Texas
Top Contributor
98 reviews 98 reviews
55 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed here for three days while in the McAllen area for business recently. Overall, my experience was excellent. Check-in and out were quickly and efficiently handled by staff. I stayed in a room equipped with a full kitchen with limited dishes and utensils; king size bed; 32-inch flat screen TV; sofa, coffee and end tables, and a nice bathroom.... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you recieved great service. It's something that our entire staff takes great pride in, so we value your feedback. We will be sure to pass along your kind words to our staff. Thanks again for... More

Houston TX
Top Contributor
71 reviews 71 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 26, 2014

We stayed for 2 weeks in a one bedroom that had 2 queen beds and a full bath. One of us thought the beds were too hard, one of us thought the beds were just right. The sofa in the TV area was bowed, yet more comfortable to sleep on. It was a sofa bed, but we did not pull... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review and we also want to thank you for choosing the Staybridge Suites for your extenday stay visit in McAllen. We appreciate your feedback and detailed information on the various items you mentioned in your review of our hotel. With this information we can definitely learn from this experience and then... More

Monterrey, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 22, 2013

We visited the hotel for a last minite x-mas shopping frenzy and since we arrived we had funky surprise. First, at the lobby, the smell of the place was interesting to say the least. However, the real surprise was in the fourth floor. The smell was so bad that we had to cover our noses and literally run to our... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We are very sorry for your experience during your stay and we are investigating the matter further. We are not sure if it was our staff not attending to a sewage smell, if it was a room that was not properly cleaned or if it was just plain old trash... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 25, 2013

We spent the night. when we got there we noticed that the shower curtain was missing. My wife called the front desk and within minutes they brought us one. The only complaint I have was that the people next to us were loud other than that everything was fine. Also I wish they're dining area was bigger. because we had... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. It is unacceptable for you to check-in to a room that is not 100% guest ready. Our sincere apologies for not having your room ready upon arrival. November is a busy month for us and the breakfast area does stay pretty busy throughout the morning especially on the weekends. We... More

Contributor
16 reviews 16 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 24, 2013

After checking in we noticed that we were missing the shower curtain and called the front desk. Less than five minutes we had someone deliver the curtain with an apology . Then I called to ask for extra towels and again less then five minutes I got many extra towels. Prompt guest service! This hotel is also pet friendly so... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We appreciate the positive comments even though we started your stay off on the wrong foot. We should never allow our guests to enter a room and not be 100% guest ready. Our sincere apologies for not having the shower curtain installed prior to your arrival. We are glad that... More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

The wi-fi is updated so the user name doesn't have to be entered and the reasonable length password is easy. I stayed logged in and was able to use my work laptop and my tablet! The breakfast and social evening food is okay, but the biggest improvement is the friendly staff in the dining room replacing food and assisting guests!... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for submitting your review. Yes we just recently upgraded the wifi and addressed the evening social for our guests to enjoy both amenities with less hassle. We apologize for the elevator being out of service during your stay, but we were experiencing mechanical problems and had to wait for the replacement part to arrive. We do have a... More

Toronto, Canada
Top Contributor
97 reviews 97 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 28, 2013

I always stay at this hotel when in McAllen. It's clean, the rooms are excellent and the staff is very accomodating. The breakfasts are well made and tasty. The social evenings are great with good food and fresh baked cookies. How can you go wrong! I love it here and always look forward to my stay.

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We really do appreciate your feedback and happy to know that you enjoy our hotel and staff. It's great to hear our guests telling us that they enjoy what we do for them beacuse that's what we live for. We look forward to seeing you again soon. More

Monterrey
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 26, 2013

This hotel is great, specially if you're traveling with kids. The afternoon front desk staff is great, they helped us with everything. We have a baby and they provide us with a crib and all the extra stuff needed. The rooms are great and the location is the best, close to restaurants, the mall and airport. Avoid the 10th St... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. It's really great to hear that your family enjoyed their stay with us and also glad you took the time to send us your feedback. We try every day to make our guests feel as comfortable as we can, so that they get that home away from home feeling. I... More

Boerne, Texas
1 review
5 of 5 stars Reviewed August 22, 2013

We have been going to McAllen 1-2 times a month for the last year and we had never stayed or even heard about this hotel. We stayed there becuase the hotel we usually stay at was apparently full and then had changed their prices (raised their rate). So we started looking on TripAdvsior and read the reviews for this hotel... More

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. The entire staff was excited to hear that you enjoyed the amenities, hotel and staff. We really do try hard to make every guest feel at home and we are glad to hear that was the case for you. We appreciate your feedback and we hope to see you soon. More

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Additional Information about Staybridge Suites McAllen

Address: 620 Wichita Ave, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 36 hotels in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites McAllen 3*
Official Description (provided by the hotel):
Staybridge Suites McAllen Offers Guests the Utmost in Comfort and Convenience. Ideally situated near McAllen International Airport, Staybridge Suites McAllen is in close proximity to the University of Texas Pan-Am and the McAllen Medical Center. This upscale, extended stay hotel in McAllen offers comfortable accommodations near noteworthy area attractions and major businesses. Extended stay guests of our pet friendly McAllen accommodations enjoy visiting the Basilica of Our Lady de San Juan and Bentsen-Rio Grande Valley State Park. Exciting events at the Dodge Arena and the McAllen Convention Center are also less than five miles away. Business travelers appreciate our McAllen, TX lodgings near corporations and maquiladoras, such as Panasonic, Black and Decker and TRW. In order to best accommodate our guests' business needs, over 200 sq. ft. of meeting space and free high-speed Internet access is also available on-site. During your stay, spacious suites with full-service kitchens, an outdoor pool and hot tub, a 24-hour Business Center, a well-equipped Fitness Center and complimentary laundry services are provided for your convenience. In the morning, we encourage you to visit our free, daily breakfast buffet, and, in the evening, we invite you to join us for community-oriented Sundowner Receptions. As you plan your trip, be sure to explore our excellent McAllen hotel rates and make your reservations with us today. ... more   less 
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