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Staybridge Suites McAllen

3.0 of 5 620 Wichita Ave, McAllen, TX 78503
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Certificate of Excellence 2014
Staybridge Suites McAllen
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Staybridge Suites McAllen
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74 reviews from our community

Traveler rating
    48
    16
    7
    1
    2
See reviews for
18
9
9
39
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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  • All months
    (74)
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    (20)
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    (20)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (18)
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Edinburg, Texas
Top Contributor
134 reviews 134 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 3, 2014

We were at Staybridge for almost 3 months. Staff was great! Julio was great at the front desk and helped us with many questions. Dog friendly hotel with deposit. Pool. Breakfast (all days) and dinner three times per week (TWTr). Such a relief when you are eating at restaurants for three months! Also close to McAllen airport. We would definitely... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We value all of your feedback and we appreciate you sharing your 3 month experience at our hotel. First we would like to apologize for the laundry machines being out of order for any length of time. We really try our best to keep those machines at 100% with a... More 

Hayden, Idaho
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

I stayed here from March to November 2014 for work. The staff was awesome in that time as they tried to do everything possible to help with any need you could ever have. Rooms were clean and got new decor right before I left. Located directly down the road from the airport it is easy to find and easy to... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you very much for taking the time to submit your review and thank you for that positive feedback. We are so glad that you were able to experience our great customer service and clean rooms. We strive very hard every day to be the best and it makes it all well worth it when we receive surveys like yours.... More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 4, 2014

the hotel is very nice and the price is good ,,but the beads are very hard and in the morning you wake up with you,re back and shoulders and rib cage in pain ,,,in this case me and my wife ,, we have to move to another hotel , arrival 07/03/2014 and planing to departure on 07/05/14 ,we only stay... More 

Was this review helpful? Yes 6
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We are sorry to hear that you had a less than pleasant stay with us. We would really like to know which room you stayed in just to identify the guest room and verify the condition of the bed. We definitely do not want another guest to experience a stay... More 

Monterrey, Mexico
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 12, 2014

This is a great price and service alternative to Embassy Suites in Mcallen, which has been increasing prices but not really doing anything else. Friendly staff, good happy hour options, clean room and pool, convenient location. The mattress on the sleeper bed could be better, but it is still great option to sleep kids in their own space.

Was this review helpful? Yes 1
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We always welcome our guest's feedback so we can take that information back to our staff for more training or recognition. We are glad to hear that you enjoyed your stay with us and we hope that you will continue to stay with us when visiting McAllen. We are taking... More 

1 review
1 of 5 stars Reviewed March 14, 2014

I booked a 2 bedroom suite here 6 months out (Sept 2013) for Mar 13-16th. Two days prior to my reservation, I requested that my dates be shifted forward a day. They obliged. Later that day, realizing I didn't have the confirmation number, I called them back. The gentleman at the desk told me my reservation had been canceled three... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for submitting a review of your reservation experience with our hotel. We are very sorry that you were not able to stay with us this past weekend, and even more regretful that your reservation was cancelled. Your reservation was confirmed and guaranteed for arrival for this past weekend using an outside source to reserve your room. On Wednesday,... More 

Austin, Texas
Top Contributor
102 reviews 102 reviews
56 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed here for three days while in the McAllen area for business recently. Overall, my experience was excellent. Check-in and out were quickly and efficiently handled by staff. I stayed in a room equipped with a full kitchen with limited dishes and utensils; king size bed; 32-inch flat screen TV; sofa, coffee and end tables, and a nice bathroom.... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you recieved great service. It's something that our entire staff takes great pride in, so we value your feedback. We will be sure to pass along your kind words to our staff. Thanks again for... More 

Austin, Texas
Top Contributor
86 reviews 86 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 26, 2014

We stayed for 2 weeks in a one bedroom that had 2 queen beds and a full bath. One of us thought the beds were too hard, one of us thought the beds were just right. The sofa in the TV area was bowed, yet more comfortable to sleep on. It was a sofa bed, but we did not pull... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review and we also want to thank you for choosing the Staybridge Suites for your extenday stay visit in McAllen. We appreciate your feedback and detailed information on the various items you mentioned in your review of our hotel. With this information we can definitely learn from this experience and then... More 

Monterrey, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 22, 2013

We visited the hotel for a last minite x-mas shopping frenzy and since we arrived we had funky surprise. First, at the lobby, the smell of the place was interesting to say the least. However, the real surprise was in the fourth floor. The smell was so bad that we had to cover our noses and literally run to our... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We are very sorry for your experience during your stay and we are investigating the matter further. We are not sure if it was our staff not attending to a sewage smell, if it was a room that was not properly cleaned or if it was just plain old trash... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2013

We spent the night. when we got there we noticed that the shower curtain was missing. My wife called the front desk and within minutes they brought us one. The only complaint I have was that the people next to us were loud other than that everything was fine. Also I wish they're dining area was bigger. because we had... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. It is unacceptable for you to check-in to a room that is not 100% guest ready. Our sincere apologies for not having your room ready upon arrival. November is a busy month for us and the breakfast area does stay pretty busy throughout the morning especially on the weekends. We... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 24, 2013

After checking in we noticed that we were missing the shower curtain and called the front desk. Less than five minutes we had someone deliver the curtain with an apology . Then I called to ask for extra towels and again less then five minutes I got many extra towels. Prompt guest service! This hotel is also pet friendly so... More 

Was this review helpful? Yes
Staybridge_620, General Manager at Staybridge Suites McAllen, responded to this review

Thank you for taking the time to submit your review. We appreciate the positive comments even though we started your stay off on the wrong foot. We should never allow our guests to enter a room and not be 100% guest ready. Our sincere apologies for not having the shower curtain installed prior to your arrival. We are glad that... More 

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Additional Information about Staybridge Suites McAllen

Address: 620 Wichita Ave, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites McAllen 3*
Number of rooms: 104
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Hotel Style:
#6 Business Hotel in McAllen

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