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Comfort Suites McAllen

2.5 of 5
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800 W Expressway 83, McAllen, TX 78501
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Comfort Suites McAllen
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Ranked #25 of 38 Hotels in McAllen
A recent review
4 of 5 stars Reviewed May 26, 2015
Pathfinderdon
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37 Reviews from our TripAdvisor Community

Traveler rating
    15
    6
    7
    6
    3
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7
6
3
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Greenville, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Was not treated as a Diamond member upon arrival. When checking out they were checking out the wrong person then finally got my name correct. After leaving they called to say that I was going to be charged for a pillow because I had brought a pillow and switched mine out for one of theirs. I DO NOT bring pillows... More 

Was this review helpful? Yes
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review

Miss Kathryn, We truly apologize for any inconvenience you encountered while visiting with us. In no way do we ever accuse our guests of stealing. We do keep a very tight inventory of items that are inside of our rooms, as to our brad only allows us to provide certain products for our guests. Unfortunately a pillow was found in... More 

Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 26, 2015

we came to this property as a part of a church meeting and booked well in advance with request for accessible room explaining that my wife has multiple issues restricting her mobility, including a pelvic fracture which had her in a wheelchair. Calling the day before we were told their were no accessible rooms available during our stay. This caused... More 

Was this review helpful? Yes
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review

Good evening, We truly apologize for the inconvenience you encountered while staying in our hotel. Unfortunately our facility only provides one wheelchair accessible room. The gentleman that created the church block didn’t let us know of this request with enough time ahead. We simply blocked off the amount of rooms he requested. We really do try to provide for all... More 

Zapata, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 26, 2015

Was offered bottled water & cookies as I checked into the hotel. Easy access if you come in on the 8th street instead of the hwy 83 side. Not a lot of parking but there were spaces available, location is and within walking distance to a few fast food restaurants. I will stay there again the next time I'm in... More 

Was this review helpful? Yes
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review

Dear Valued Guest, We truly appreciate the warm comment about our treatment and great location. We value your recognition and hope you become one of our regulars’ every time you visit the valley. Its guests like you that make us feel accomplished at the end of the day. Thank you. Sincerely, Martin Obregon General Manager More 

Cleveland, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 1, 2014

This appears to be a slightly older hotel and it is in an interesting area (not the nicest part of town). The desk staff was very friendly and courteous and willing to help out in any way. The room was older but clean and comfortable. The bed was nice and made for a good sleep. This is a good place... More 

Was this review helpful? Yes
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of my entire team at Comfort Suites I will like to extend an apology for not meeting your expectation with the internet connection in your suite. We have made changes to our servers to improve Wi-Fi connectivity for our guests.... More 

1 review
4 of 5 stars Reviewed August 29, 2014

This has been by far my best stay at a hotel. The staff was extremely helpful and beyond friendly. Rooms were very cleaned and did not smell musty. The breakfast was ok, swimming pool was really nice and clean

Was this review helpful? Yes
OGIHtls, General Manager at Comfort Suites McAllen, responded to this review

Dear Armando, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Fort Worth, Texas
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed June 24, 2014

We stayed at this Comfort Inn based on the Trip Advisor ratings. Bad choice. The first room we were given had debris on the worn out, stained carpet. The mirror in bath was badly spotted with water as if it had not been cleaned, one of the beds looked like sheets had not been changed. We asked for another room.... More 

Was this review helpful? Yes
Valley H, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Milwaukee
2 reviews
5 of 5 stars Reviewed May 28, 2014

Recently stayed at this hotel and had a great experience! The hotel was very clean with a microwave, refrigerator and flat screen television! They had a great complimentary breakfast as well as a gym room. I loved the location. Will definitely stay there again!

Was this review helpful? Yes
Valley H, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jorge Revilla... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 31, 2014

I stay at alot of places everywhere and this place was a little pricey for what you get or got to put up with. ($105 a night after taxes) When i first checked in i asked for different room because mine had a not so fresh smell to it. Second was a little better but still smelled. Beds and bathroom... More 

Was this review helpful? Yes
Valley H, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jorge Revilla... More 

Dallas, Texas
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed March 3, 2014 via mobile

The Comfort Suites is a very nice, reasonably priced hotel in McAllen. Our bed was comfortable and the room was nice & clean. I liked you could set the a/c to run constantly to sort of drown out highway or other incidental noise. Continental breakfast was typical for 2* hotel. (But we really enjoyed going down the street to Krispy... More 

Was this review helpful? Yes 1
Valley H, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jorge Revilla... More 

Peoria, Illinois
1 review
3 of 5 stars Reviewed February 25, 2014

We enjoyed our extended stay at Comfort Suites Mcallen. My wife enjoyed the occasional happy hour from 5:30p-6:30p as well as the size and 3 divisional appearance of our facility. I like the "hot" breakfast including the pleasant and positive attitude of the staff. As with most institutions the buck stops with the manager who was outstanding in his effort... More 

Was this review helpful? Yes
Valley H, General Manager at Comfort Suites McAllen, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jorge Revilla... More 

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