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Smart iStay Hotel in McAllen

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1921 South 10th Street, McAllen, TX 78503 (Formerly Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall))
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1 room 1 adult
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Smart iStay Hotel in McAllen
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112 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 1 week ago

I would definetly recommend this to anyone. Wonderful staff and a reasonable place to stay in McAllen, Texas. The after work happy hour was a nice surprise and well worth the stay. The staff were all professional and very accommodating. I will stay there again

Review collected in partnership with this hotel

Helpful?
Thank samuelgF6028WY
garner, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful staff and a reasonable place to stay in McAllen, Texas. The after work happy hour was a nice surprise and well worth the stay. The staff were all professional and very accommodating. I will stay there again.

Review collected in partnership with this hotel

Helpful?
Thank Robert H
Indianapolis
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff is very friendly and curteous. Hotel management take time to greet the guests and welcome them back. I was at Smart i Stay for a week on business trip, with 4 colleagues, and all were very pleased with the level of service we received. Perfect location for us to get our business done, with easy access to the MFE... More 

Review collected in partnership with this hotel

Helpful?
Thank patrickgerardc
EL PASO, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

the first day the cleaning lady left a cleaning towel in the bathroom the temperature of the room was good the bathroom tub looks old for being the floor that was already remodle, not sure how they used to look like since i hadnt stay there before

Review collected in partnership with this hotel

Helpful?
Thank Rocio H
Maxwell
1 review
3 of 5 stars Reviewed 2 weeks ago

The reception people where awesome!!!!!! I'm just sad I didn't get the names. I swear this people went the extra mile to help me out. Usually I see really bad customer service in hotels but this team was by far best customer service ever!!

Review collected in partnership with this hotel

Helpful?
Thank connies86
Monterrey
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed there with my family and friends for four days and really had a great experience. The location is perfect, just across the plaza mall, we go there walking.. The room was so comfort and clean, and the breakfast plenty of options. I like it so much, definitely i will return. Thanks for all.

Review collected in partnership with this hotel

Helpful?
Thank laurab201684
Leamington
1 review
5 of 5 stars Reviewed 3 weeks ago

Very nice and clean. Food was not that good but the accommodation was awesome, coffee , juice , bagels etc, bacon wasn't the greatest thou , I loved the service and how friendly everyone is. I will stay again on my next trip

Review collected in partnership with this hotel

Helpful?
Thank justinr139
Oscar B, General Manager at Smart iStay Hotel in McAllen, responded to this review

We thank you for your comments and for your preference. We will review our food selections and make every effort to address your concerns. We look forward to serving you soon! More 

San Antonio
1 review
4 of 5 stars Reviewed 3 weeks ago

washer out of service was very inconvenient. I take a soccer team every year to the valley for a tournament. we have stayed here two years and have had a pleasant experience. this time around was no different.

Review collected in partnership with this hotel

Helpful?
Thank gutierrezw
Oscar B, General Manager at Smart iStay Hotel in McAllen, responded to this review

Thank you for the feed back Mr. Gutierrez as it allows us to make need repairs and or changes to better serve our guests. We greatly appreciate your preference and hope to have the opportunity to better serve you in the future. More 

Pflugerville, Texas
Level Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 3, 2015

If a colleague hadn't alerted us to the name change, we would probably have wandered around for a bit, so heads up on that. I had a nice stay here for business. It's convenient to the convention center where our days were. The room was clean and the bed was comfortable. The desk folks were friendly. The breakfast was typical,... More 

Helpful?
Thank luv2travelMAP
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 1, 2015 via mobile

It's less than 5 minutes from the airport and they have a shuttle, you just call when you arrive and they'll come pick you up. They have high speed Internet so I could get to work right away. The room was clean and spacious. They had a happy hour from 5-6 both days I was there with free beers and... More 

Helpful?
Thank Nathaly S
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