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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

2.5 of 5 1921 South 10th Street, McAllen, TX 78503
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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74 reviews from our community

Traveler rating
    19
    28
    17
    7
    3
See reviews for
21
4
3
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (18)
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1 review
5 of 5 stars Reviewed 2 weeks ago

Central location. Courteous staff. Comfortable bed. Cool AC. We are pleased with this hotel and the last two nights of sleeping here. Thank you ladies and gentlemen of HIE&S, much appreciated. Blanca G

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Just wanted to thank you for giving us the opportunity to serve you... We really appreciate you kind words and always look for ways of improving our services and our facilities so our guest can always feel at home.. Thank you More 

Longview, Texas
Top Contributor
224 reviews 224 reviews
35 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed November 23, 2014

This is a well run property close to the airport. It's what you expect from a HIX, clean, convenient and predictable. I've paid for breakfast that was not as good as the free one here. Ok sports bar next door too.

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

I am happy to hear you enjoyed your stay and we welcome all reviews for us to be able to grow as a team as well as a company... If your ever in the lower valley again please feel free to join us. Front Desk Supervisor Armando B. More 

Los Angeles, California
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 18, 2014

I travel a lot to the Valley. In August, I reserved a room and meeting room for employee training and on-boarding for a few stores acquired in the area. I worked with Tony, there sales manager and was the worst stay ever. We booked a total of two weeks in a room and they failed every which way. From day... More 

Was this review helpful? Yes 2
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

I am terrible sorry to hear of your experience here at our hotel.. I am actually one of the new managers that just recently took ownership of all the bad choices which were left behind. I do realize that everyone who stays here are paying guest and should be treat with the respect they deserve.. This is one of the... More 

Monterrey, Mexico
1 review
4 of 5 stars Reviewed September 23, 2014

I spent only one night at the inn but it was REALLY comfortable. I loved the beds and everything in the room. Nice happy hour and free breakfast. I was very happy they could provide a fridge for me to keep the insulin (I understand the rooms don't come with a fridge). Overall very happy, will definitely go back.

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Thank you so much for your wonderful review. I am also glad to hear that you enjoyed your stay with us .I also usually ask all guest if they would like to tell us what we could do in the future to improve their stay we will be more than happy to listen. I hope you join us again soon,... More 

1 review
1 of 5 stars Reviewed September 13, 2014

We were in McAllen during a very difficult time with the passing away of a family member, I reserved a room for two nights after being given a quote per night. To my surprise, they changed the price for the second night. After informing the front desk, they said they can do it at their discretion. How awful! Front desk... More 

Was this review helpful? Yes
Vero B
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 19, 2014

Conveniently located. Great service. Clean. Up to Holiday Inn standard. Breakfast buffet has great choices. Did not attend the Happy Hour. Restaurants within walking distance are not fine dining but are good enough for an every day meal. Be ready to run into law enforcement of all kinds as they need a place to stay as well!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear tom8to, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us and pleased you found the level of service you received commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a... More 

McAllen, Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 16, 2014

Excellent to rest! Not expensive! staff willing to perform all the time - outstanding. Convenient since it's right across the shopping mall! Swimming pool with high clorine - seems that is the way hotels control high occupancy.

Was this review helpful? Yes
956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Ernesto D, Thank you for the excellent review. It is such a delight to hear that you were able to relax and enjoy your stay. Please be advised that the pool chlorine levels are closely monitored and are kept at a safe level for the comfort and safety of all our guest. Once again, thank you for your comments... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 3, 2014

Mauricio at the front desk understood that I promptly needed to check in and that was greatly appreciated. Room was mostly clean. Found an unopened beer can in the fridge. The beds were hard so there was a lot of tossing and turning at night. The pool was ok. Parking was ok. Conviently located across the mall.

Was this review helpful? Yes 1
956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Cherylelas Thank you for taking the time in providing us with such vital feedback. It is such a delight to hear that Mauricio was able to assist you promptly. He is fairly new to our staff and has already proven to be a great asset to our team. I am though, very sorry to hear that the condition of... More 

Corpus Christi, Texas
Top Contributor
62 reviews 62 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2014

I travel on business every week. When in the McAllen area, this is my choice. The staff is very friendly and the hotel is very clean. I usually get a room upgrade when staying here for free. During the week they have a happy hour with beer, wine, and snacks. The rooms are clean and quiet. Next door is a... More 

Was this review helpful? Yes
gecko831
Contributor
20 reviews 20 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 17, 2014

We had a room in the annex building. It did have a mini-fridge & small kitchenette, which was nice. The linens & furniture is dated. I did get the impression from co-workers who were also staying at the hotel that the annex building is a little nicer & quieter then the main one. The hotel was just so crowded -... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear gecko831, First of all, thank you very much for staying at our hotel. We strive to accommodate all of our guests and their needs and we are pleased that you liked the mini-fridge and kitchenette in your room. On the other hand, I am very sorry that the room amenities and breakfast area did not live up to your... More 

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Additional Information about Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

Address: 1921 South 10th Street, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall) 2.5*
Number of rooms: 191
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen

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