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All 36 McAllen hotels

Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

2.5 of 5 Hotel   |   1921 South 10th Street, McAllen, TX 78503
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

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63%
Ranked #17 of 36 hotels in McAllen
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 19, 2014
Allen B El Paso, Texas
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62 people have reviewed this hotel

Traveler rating
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    6
    1
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14
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
texas, usa
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Overall ok hotel. Reached at 9 pm or so. Room's Window unit AC was not turned on. Room was hot. Had musty odor. Front desk, and other staff quite pleasant. Breakfast selection was average like most hotels. Not sure if I would stay again. Expected better from Holiday Inn for the price paid.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear txmap, Thank you for taking the time to express your thoughts and concerns. It is nice that you have rated the level of service received to be high and the breakfast served was sufficient. I sincerely regret though that your room was a disappointment. Your comments will be used for enhancements needed. Sincerely, Pam G Case Manager IHGCare More

El Paso, Texas
1 review
5 of 5 stars Reviewed March 19, 2014

This hotel is very clean and the reception when you arrive makes you feel like part of the family. This is the only hotel I stay at when traveling to the Texas valley. This hotel normally lets you check in a little early, which helps on my hectic schedule. I feel like I know all the managers personally since they... More

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Hartford
Top Contributor
204 reviews 204 reviews
83 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 5, 2014

This is larger than the usual Holiday Inn Express. Well taken care of with a very friendly staff. The rooms are clean and the pillows won't keep you up at night (very comfy bed). The location is convenient to restaurants major highways. The work out room is up to date and well equipped. I highly recommend you stay here. I... More

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Orlando, Florida
Top Contributor
122 reviews 122 reviews
34 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed February 5, 2014

I spend one night with my family after shopping day, and the people on the front desk are not very friendly, in fact they are not paying attention to me when I check in they are talking each other while they are give the keys of the room. When we up to the room it seems ok, but when we... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear anatayla, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the breakfast selections we offer and our WiFi. We apologize for the service you received during check in and the issues you had with your room accommodations. It is regrettable that we fell below your expectations. We work very hard... More

tyrone
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 20, 2014

The hotel lobby , eatery, pool, rooms are all relatively new looking. Everything was clean and crisp. The breakfast was nice and had quite a few selections of hot and cold items. The executive area had all the necessary business equipment . Our room was very clean and welcoming . The pullout sofa surprisingly was comfortable as well. The shower... More

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Cheboygan, Michigan
2 reviews
5 of 5 stars Reviewed December 2, 2013

The service at the checkout counter was very helpful and welcoming just like you might expect at a Holiday inn. The room was very spacious, clean, and comfortable. The indoor/outdoor heated pool and two hot tubs were nice.Seems like a great place to take a family for a night in the pool. The business center was laid out nice and... More

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956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

WOW, thanks for the awesome review!!! I am happy to hear you had a wonderful stay. We constantly strive in providing a clean & comfortable environment & are thankful that you took the time to express your satisfaction. Again, a million thanks for your kind words and look forward to your return. Sincerely, Patty Garza Front Desk Manager Holiday Inn... More

Fort Worth
Top Contributor
70 reviews 70 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 18, 2013

This is a predictable hotel if you are familiar with the Holiday Inn Express. My room was functional with a coffee maker, etc. My room was not eqipped with a fridge or m/w, however, it was comfortable with pillows, bedding, etc. Bfasts were varied and adequate. I'm a big fan of the pancake machines! Staff persons were friendly. There are... More

Was this review helpful? Yes
956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Thank you so much for your feedback. I'm glad to hear that we were able to make your stay a comfortable one. I will make sure to pass on your suggestions for in room micro-fridge's to the ownership of the hotel for future consideration. Looking forward to your continued patronage. Sincerely Patty Garza Front Desk Manager More

Veszprem, Hungary
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2013

This is a Holiday Inn Hotel, and i think it says a lot. Decent, clean spacious rooms, helpful staff, basic amenities. The location is good (for business trips especially). It is next to the airport, so you get there quickly. Just in a few hundred meters, you have a huge plaza, a lot of dining opportunities, If you have/rent a... More

Was this review helpful? Yes
956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Thank you for taking the time to share your comments. We are extremely delighted to hear that you enjoyed your stay. Please come back and see us soon. Patty G Guest Services Manager More

Monterrey, Mexico
1 review
3 of 5 stars Reviewed September 4, 2013

The hotel was clean. It's good if you're not going to spend much time there, just to go to sleep 'cause you can go walking to the mall. The towels are old, but still clean. Breakfast is very simple. I forgot a box with new shampoos and I called the hotel the same day, and they gave them to me... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear mimi3737, Thank you for posting a review of our property. It is a great pleasure to learn about your experience with us and to know that you found our hotel clean and that our staff was able to assist you with your concerns. We always strive to provide the highest level of service to all our guests and we... More

Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 15, 2013

Everything was nice except the thin mattress, I was put up in building B, not sure if the main building is the same. Building B is where the conference rooms are. Flat screen TVs, nice furniture, the sleep system is ready for the upgrade.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear jus4fun2009, Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking, it’s always nice to hear we are getting it right. I apologize for the inconvenience the mattress may have caused. We are continually reviewing the products and service we provide, therefore guest feedback... More

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Additional Information about Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen
Address: 1921 South 10th Street, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 36 hotels in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall) 2.5*
Official Description (provided by the hotel):
Located in front of La Plaza Mall and surrounded by restaurants, hospitals and shopping centers, as well as the Rio Grande Valley Premium Outlets in the Rio Grande Valley. Travelers appreciate the executive atmosphere that makes your stay more pleasurable, satisfying the needs of business travelers and vacationers. Holiday Inn Express Hotel & Suites McAllen is very well located: just four blocks from the McAllen International Airport (MFE), five miles from the Foreign Trade Zone and eight miles from the international bridges of Reynosa and Pharr.With its pleasant decoration and comfortable facilities, the Holiday Inn Express Hotel & Suites McAllen offers free transportation service 24 hours a day as well as the largest business center in the Rio Grande Valley, with five workstations and high-speed Internet with wireless Internet in public areas. We’re located on the main street in McAllen, Texas, just one block from Expressway 83. Our location—in the middle of everything—gives you more than you expect. ... more   less 
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