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All 36 McAllen hotels

Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

2.5 of 5 Hotel   |   1921 South 10th Street, McAllen, TX 78503
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Ranked #19 of 36 Hotels in McAllen
A recent review
4 of 5 stars reviewed 1 week ago
ChesterKruger Monterrey, Mexico
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68 reviews from our community

Traveler rating
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    25
    17
    6
    2
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18
3
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monterrey, Mexico
1 review
4 of 5 stars Reviewed 1 week ago NEW

I spent only one night at the inn but it was REALLY comfortable. I loved the beds and everything in the room. Nice happy hour and free breakfast. I was very happy they could provide a fridge for me to keep the insulin (I understand the rooms don't come with a fridge). Overall very happy, will definitely go back.

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1 review
1 of 5 stars Reviewed 2 weeks ago

We were in McAllen during a very difficult time with the passing away of a family member, I reserved a room for two nights after being given a quote per night. To my surprise, they changed the price for the second night. After informing the front desk, they said they can do it at their discretion. How awful! Front desk... More

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Vero B
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 19, 2014

Conveniently located. Great service. Clean. Up to Holiday Inn standard. Breakfast buffet has great choices. Did not attend the Happy Hour. Restaurants within walking distance are not fine dining but are good enough for an every day meal. Be ready to run into law enforcement of all kinds as they need a place to stay as well!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear tom8to, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us and pleased you found the level of service you received commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a... More

McAllen, Texas
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 16, 2014

Excellent to rest! Not expensive! staff willing to perform all the time - outstanding. Convenient since it's right across the shopping mall! Swimming pool with high clorine - seems that is the way hotels control high occupancy.

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956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Ernesto D, Thank you for the excellent review. It is such a delight to hear that you were able to relax and enjoy your stay. Please be advised that the pool chlorine levels are closely monitored and are kept at a safe level for the comfort and safety of all our guest. Once again, thank you for your comments... More

Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 3, 2014

Mauricio at the front desk understood that I promptly needed to check in and that was greatly appreciated. Room was mostly clean. Found an unopened beer can in the fridge. The beds were hard so there was a lot of tossing and turning at night. The pool was ok. Parking was ok. Conviently located across the mall.

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956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Cherylelas Thank you for taking the time in providing us with such vital feedback. It is such a delight to hear that Mauricio was able to assist you promptly. He is fairly new to our staff and has already proven to be a great asset to our team. I am though, very sorry to hear that the condition of... More

Corpus Christi, Texas
Top Contributor
50 reviews 50 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2014

I travel on business every week. When in the McAllen area, this is my choice. The staff is very friendly and the hotel is very clean. I usually get a room upgrade when staying here for free. During the week they have a happy hour with beer, wine, and snacks. The rooms are clean and quiet. Next door is a... More

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gecko831
Contributor
20 reviews 20 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 17, 2014

We had a room in the annex building. It did have a mini-fridge & small kitchenette, which was nice. The linens & furniture is dated. I did get the impression from co-workers who were also staying at the hotel that the annex building is a little nicer & quieter then the main one. The hotel was just so crowded -... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear gecko831, First of all, thank you very much for staying at our hotel. We strive to accommodate all of our guests and their needs and we are pleased that you liked the mini-fridge and kitchenette in your room. On the other hand, I am very sorry that the room amenities and breakfast area did not live up to your... More

Beaufort, South Carolina
Top Contributor
93 reviews 93 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed here just one night in May 2014 and I will stay here again. Room was nice and clean, bed comfortable, friendly staff and nice breakfast offers. Good location for travelers like me. Restaurants nearby, but having a car does help.

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texas, usa
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 21, 2014

Overall ok hotel. Reached at 9 pm or so. Room's Window unit AC was not turned on. Room was hot. Had musty odor. Front desk, and other staff quite pleasant. Breakfast selection was average like most hotels. Not sure if I would stay again. Expected better from Holiday Inn for the price paid.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear txmap, Thank you for taking the time to express your thoughts and concerns. It is nice that you have rated the level of service received to be high and the breakfast served was sufficient. I sincerely regret though that your room was a disappointment. Your comments will be used for enhancements needed. Sincerely, Pam G Case Manager IHGCare More

El Paso, Texas
2 reviews
5 of 5 stars Reviewed March 19, 2014

This hotel is very clean and the reception when you arrive makes you feel like part of the family. This is the only hotel I stay at when traveling to the Texas valley. This hotel normally lets you check in a little early, which helps on my hectic schedule. I feel like I know all the managers personally since they... More

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Additional Information about Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

Address: 1921 South 10th Street, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall) 2.5*
Number of rooms: 191
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen

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