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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

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1921 South 10th Street, McAllen, TX 78503
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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89 reviews from our community

Traveler rating
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Antonio, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The staff at this hotel was great...but, that is all that I could say on a positive note. The room was extremely hot and moist. The sheets felt wet...even the bath towels felt wet. The mattress was extremely uncomfortable, The humidity in the room was so high that we couldn't sleep. We even turned the a/c to 66 degrees....no help.... More 

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Bobby C I am glad you took the time to review us on your stay. Your review is important to us al.I am sorry to hear your stay wasn't so positive here with us. I do want to assure you that I will be following up with the housekeeping department to see where we went wrong. I am glad... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

Title says it all, room was clean and comfortable. Staff was VERY Helpful, way above average Breakfast. What more do you want, maybe happy hour with free drinks and appetizers. They have that too. Sincerly, Diesel Dave

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear David W I am so happy to hear that you had a great stay with us. We welcome all comments positive and those that are constructive. We love all our guest such as you and hope they come visit us again soon. Please remember the Holiday Inn Express for all you travel needs. Thank you Armando Banda Front Desk... More 

Tx
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 5, 2015

We arrived past check in time, but a room was not ready. We stayed three nights. One night, the pool was cold. One night, the hot tub blower didn't work. The hot tubs, by the way, were warm, but not hot. One night, there were no pool towels. Two mornings, the breakfast area was entirely full, and when I asked... More 

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Thank you for your review I am sorry to hear that the hotel was not up to your expectation... I have followed up with the proper departments so that we can use your comments for future training purposes... If you decide to give us another opportunity please feel free to call hotel and ask for management so that we can... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

Over price, that's not the price FOR a Holiday Inn. 180 dlls FOR single room. Also, what happened to the movies on TV? The place is a very good place to go to sleep, that's it. It should have more accommodations for the price, the rooms were the tipical rooms so it was ok with that.

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

I am happy to receive your comments and suggestions about our hotel... When it comes to pricing we are very competitive with our area of hotels and at times even lower than our competitors... about the movies we are in the process of looking to other providers to help restore our past movies service... If your ever in town again... More 

Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 22, 2015

Each step in the planning process was great. It started with Tony in the Sales Office. He was easy to work with and very accommodating to any request. The hotel has at least 3 great meeting spaces that can accommodate concurrent sessions. On site- Efren was fantastic. He made sure each of our needs were met. Thank you! If I... More 

Was this review helpful? Yes
Mike D, General Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear CRJ1726, Thank you so much for your kind words and we are pleased to hear that your event was a success! Tony and Efren are indeed outstanding with our Guests, and they´ll be happy to read your comments. We do have 4 different Meeting Rooms for all sizes and needs. At times, we even accommodate small meetings in some... More 

Liverpool
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2015

After a lot of review searching for a 10 day stay we ended up choosing here due to the photographs and proximity to the airport. The photographs are accurate, we found it very clean and the staff were great and attentive including the front desk and cleaners. Greetings as you walk in every time which made us feel welcome and... More 

Was this review helpful? Yes
Armando B, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

We really appreciate comments and the fact that you took the time to chose us for you lodging needs. I am glad that everything was in order and share your comments with all staff so that they are aware of what the guests are saying... If you ever decide to come back to South Texas please feel free to come... More 

Top Contributor
145 reviews 145 reviews
49 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 18, 2015

I stay here when I come McAllen because I can count on a nice quiet stay surrounded by restaurants. The breakfast area is clean, presentable, and tasty, the taco/folded cheese eggs were a little brownish. Bathroom is clean. The room has comfortable beds and is well lit with many electrical outlets for my laptop needs. I'll be back.

Was this review helpful? Yes
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear jvboyle I am glad that you allow us to be your hotel of preference and enjoy reading your reviews.. We also like to hear what we can do better for your future stays so if you ever decide please feel free to stop by front desk and let us know what you would like to see different. Once again... More 

Columbus, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
3 of 5 stars Reviewed February 21, 2015

This Holiday Inn is located across the street from the mall. There are many restaurants in the area a just a short walk to Big Lots and K-Mart which was very helpful. The free breakfast was pretty standard, and I was surprised to see turkey sausage one morning. The room was little dated and worn. This hotel is definitely in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Lat J, Thank you for taking the time to review our property. I was delighted to hear that you liked the convenient location of the hotel. We are committed to providing our guests with the highest quality services and facilities. Your comments about the need for refresh in our rooms and sleep amenities will be forwarded to the hotel... More 

Las Pinas, Philippines
Top Contributor
120 reviews 120 reviews
18 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed here for one night to check McAllen city and to go to Basilica of Our Lady San Juan Del Valle. It is conveniently located in the heart of McAllen, just a few minutes away from the church, restaurants, supermarkets. Just across this hotel is a mall and beside it is a bank. Place is clean and they also... More 

Was this review helpful? Yes
Top Contributor
66 reviews 66 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 3, 2015

The Holiday Inn Express in McAllen, is located just across the Plaza Mall on 10th street. We rented a 2-bedroom suite which is just perfect for my wife and 2 teenage kids. It has unlimited WiFi, which my kids loved. The rooms are spacious, clean and nice. Parking space is not a problem, and the location is perfect is you... More 

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