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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

2.5 of 5 1921 South 10th Street, McAllen, TX 78503
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)
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78 reviews from our community

Traveler rating
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    17
    7
    3
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33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coral Gables, Florida
Top Contributor
54 reviews 54 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed only few hours to spend the nigth and fligth very early next day. Excellent service with clean and comfort room. Free transfer to airport, breakfast and wi-fii. A litter expensive for one nigth but great option. Recommended!!!

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel is nice and clean. Service was excellent with the staff making you feel welcomed. However beds are like sleeping on a backboard and although breakfast was free, quality was less than desired. Nice place to stay in a pinch.

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Top Contributor
109 reviews 109 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights. Check in was fast with a friendly staff. The room and hotel was safe, clean and comfortable. There was an issues withe TV but it was quickly corrected. The breakfast area was clean, inviting, and fresh as well tasted great. The checkout was quick. I will be back.

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1 review
5 of 5 stars Reviewed December 14, 2014

Central location. Courteous staff. Comfortable bed. Cool AC. We are pleased with this hotel and the last two nights of sleeping here. Thank you ladies and gentlemen of HIE&S, much appreciated. Blanca G

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Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Just wanted to thank you for giving us the opportunity to serve you... We really appreciate you kind words and always look for ways of improving our services and our facilities so our guest can always feel at home.. Thank you More 

Longview, Texas
Top Contributor
227 reviews 227 reviews
35 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed November 23, 2014

This is a well run property close to the airport. It's what you expect from a HIX, clean, convenient and predictable. I've paid for breakfast that was not as good as the free one here. Ok sports bar next door too.

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Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

I am happy to hear you enjoyed your stay and we welcome all reviews for us to be able to grow as a team as well as a company... If your ever in the lower valley again please feel free to join us. Front Desk Supervisor Armando B. More 

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 18, 2014

I travel a lot to the Valley. In August, I reserved a room and meeting room for employee training and on-boarding for a few stores acquired in the area. I worked with Tony, there sales manager and was the worst stay ever. We booked a total of two weeks in a room and they failed every which way. From day... More 

Was this review helpful? Yes 2
Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

I am terrible sorry to hear of your experience here at our hotel.. I am actually one of the new managers that just recently took ownership of all the bad choices which were left behind. I do realize that everyone who stays here are paying guest and should be treat with the respect they deserve.. This is one of the... More 

Monterrey, Mexico
1 review
4 of 5 stars Reviewed September 23, 2014

I spent only one night at the inn but it was REALLY comfortable. I loved the beds and everything in the room. Nice happy hour and free breakfast. I was very happy they could provide a fridge for me to keep the insulin (I understand the rooms don't come with a fridge). Overall very happy, will definitely go back.

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Armando B, Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Thank you so much for your wonderful review. I am also glad to hear that you enjoyed your stay with us .I also usually ask all guest if they would like to tell us what we could do in the future to improve their stay we will be more than happy to listen. I hope you join us again soon,... More 

1 review
1 of 5 stars Reviewed September 13, 2014

We were in McAllen during a very difficult time with the passing away of a family member, I reserved a room for two nights after being given a quote per night. To my surprise, they changed the price for the second night. After informing the front desk, they said they can do it at their discretion. How awful! Front desk... More 

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Vero B
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 19, 2014

Conveniently located. Great service. Clean. Up to Holiday Inn standard. Breakfast buffet has great choices. Did not attend the Happy Hour. Restaurants within walking distance are not fine dining but are good enough for an every day meal. Be ready to run into law enforcement of all kinds as they need a place to stay as well!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear tom8to, Thank you for taking time out of your busy day to write a review of our hotel. We are delighted you enjoyed your overall experience with us and pleased you found the level of service you received commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a... More 

McAllen, Texas
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 16, 2014

Excellent to rest! Not expensive! staff willing to perform all the time - outstanding. Convenient since it's right across the shopping mall! Swimming pool with high clorine - seems that is the way hotels control high occupancy.

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956sunshine, Front Office Manager at Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall), responded to this review

Dear Ernesto D, Thank you for the excellent review. It is such a delight to hear that you were able to relax and enjoy your stay. Please be advised that the pool chlorine levels are closely monitored and are kept at a safe level for the comfort and safety of all our guest. Once again, thank you for your comments... More 

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Additional Information about Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall)

Address: 1921 South 10th Street, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites McAllen (Airport/La Plaza Mall) 2.5*
Number of rooms: 191
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Also Known As:
Holiday Inn Express Hotel And Suites Mcallen (Airport/La Plaza Mall)
Holiday Inn Mcallen
Mcallen Holiday Inn
Holiday Inn Express Mcallen

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