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Hilton Garden Inn McAllen Airport

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617 West Expressway 83, McAllen, TX 78503
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Hilton Garden Inn McAllen Airport
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Hilton Garden Inn McAllen Airport
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211 Reviews from our TripAdvisor Community

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Traveler rating
    106
    68
    28
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eugene, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Fabian (Breakfast Chef) is awesome. I have stayed at HGIs across the country and none have a breakfast like this one. He makes his ranchero sauce from scratch and his bacon and refried beans are second to none. If you are in the area, go see Fabian.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thanks you your comment as I will be sharing this with Fabian and the staff. Thanks, Jaime. More 

Bowie, Maryland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was so close to perfection. Except, The air in the room was a little stuffy, and there were multiple water stains on the ceiling. Otherwise, my experience was wonderful. The staff was great, the amenities were great, and I loved the breakfast.. I would definitely stay here again.

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thank you for staying with and apologize for the issue in your room and have plans for a full renovation in 2016. Thank you and look forward to seeing you again. Sincerely, Jaime More 

Eufaula, Alabama
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is the second time I have stayed at this hotel this year. A lot have change since I first stayed there. The staff is still very friendly and helpful. They recommended some very fine restaurants. It is very close to the mall and airport. However, the hotel has a little age on it. The wall paper in the bathroom... More 

Was this review helpful? Yes
Jaime E, Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, One of our goals is to always be friend and helpful to our entire guest so they may continue to return every time they are in the area. We know our hotel is a bit tired but have renovation plans scheduled for 2016 to fully update our hotel. Sincerely, Jaime More 

Aurora, United States
2 reviews
2 of 5 stars Reviewed 5 weeks ago

This place needs a lot of work Mold, bad ACs, Lumpy hard beds (their comfort adjustment system is a MYTH and does not work) Wallpaper peeling off the walls... Smells of mildew and mold Water smells and tastes funny.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your resent stay with us. I’m not sure if theses issue were report but just to let you know that we have changed out about 90% of out a/c units in the last 3 to 4 years and the bed do work as they all have their own dial... More 

Laredo, United States
1 review
5 of 5 stars Reviewed June 23, 2015

Excellent hotel, service, location, cleanse and friendly staff I travel to this hotel as a business for several years and the service always is excellent. I recommend this hotel to stay as business, family vacations the location are grate.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Here at the HGI-McAllen our goal is to always provide a clean and friendly environment to our entire guest so they may feel comfortable and welcome each and every time! More 

Clermont, Florida
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 19, 2015

Stayed here a night for business. The beds are top notch with huge pillows luxury bedding. The wifi is sufficient. The pool and Jacuzzi was very nice. A small workout area. They have snacks for purchase as well as breakfast. I wish the hotel offered free breakfast. They have a Mexican restaurant attached in the parking lot which is very... More 

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank you for staying with us and look forward to seeing you again! More 

shreveport, la
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 17, 2015

The staff was great. I was given every courtesy at my arrival and greeted with a smile even at 2:00 am. The room was clean and the fitness center was too. Breakfast was as expected and ready at the time listed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Wanted to reach out and sincerely apologize for your recent stay with us as we do have a renovation in the pipeline were we will be upgrading everything in the guestroom/entire hotel. We thank you for staying and look forward to serving you again. Sincerely, Jaime More 

Central Texas, United States
1 review
2 of 5 stars Reviewed June 16, 2015

Property was clean but you hear everything occurring in the hallway and in the rooms next door as if it was all happening inside your own room. The pool was not opened because the maintenance person had an emergency and would be back in 10-15 minutes - it was supposed to open at 6 or 7 a.m., checked out at... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your recent stay with us. I’m so sorry about the noise not sure if a family was next to you were they might have been in and out of their room but call to the front desk was taken care of this issue right away and noise is something... More 

United States
1 review
3 of 5 stars Reviewed June 13, 2015

Some of the amenities in the room looked worn. Desk lamp had no light bulb, desk phone didn't work. Minor things but attention to detail could be better. Staff was very friendly. Just need to put some attention/money into the facilities.

Review collected in partnership with Hilton Garden Inn

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Jaime E, Manager at Hilton Garden Inn McAllen Airport, responded to this review

Thanks! More 

Staten Island , NY
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 4, 2015

We recently had a loss of a family member, and we stayed at the Hilton Garde Inn in McAllen Texas. The Hotel is in a great location, minutes from the Airport, Dinning and shopping is close also. Besides the great location the Staff is terrific everyone is courteous, helpful and very kind. Moses and Front Desk Staff and the Chef... More 

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thank you for staying with us and look forward to serving you again! Thanks, Jaime More 

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