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Hilton Garden Inn McAllen Airport

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617 West Expressway 83, McAllen, TX 78503
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1 room 1 adult
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Hilton Garden Inn McAllen Airport
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247 Reviews from our TripAdvisor Community

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Kearney, Nebraska
1 review
3 of 5 stars Reviewed 5 days ago NEW

Check in and check out were easy. Breakfast was nice as staff was very helpful and positive. Great way to start the day with their positive attitudes! Other staff members were nice. However, the issues with the room really downgraded the experience at this hotel. I expected better from a Hilton. The room was clean and tidy, but the bed... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jill S
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I sincerely apologize for your resent stay with us as this is not the level of service we strive for and should of been handle better. Yes our hotel is outdated but are scheduled for a full renovation the this year. I apologize for your laptop and hope that if in the area you give us another opportunity. More 

Shanghai Region, China
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Typical Hilton Garden Inn, clean safe reliable service we have all become accustomed to. This is very conveniently located and there is a restaurant across the parking lot that serves wonderful Mexican food with a Miriachi band.

Helpful?
Thank Jeff S
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

We thank for staying with us and look forward to seeing you again. More 

Fort Myers, Florida, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel was clean. Rooms were basic. Great hot breakfast! They even make you omelettes! Cheerful cook who started my day off with a smile! Friendly staff. Small store with supplies open 24 hours- very helpful. Fitness room had very basic equipment.

Helpful?
Thank Toni W
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for you nice comments as one of our goal is to help start our guest day on a good note and that we greet our guest with a smile!!!! More 

Farum
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Hotel is Close to airport. Lots of restaurants around. Relaxing with fitnessroom and pool. Many shops around and highway. Close to Raynosa Mexico. Dont go there after dark. Good Breakfast. A lot of parkingspace. The weather was really Nice in januar.

Helpful?
Thank suzukigsx140065
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Yes we are centrally located close to all the shopping malls, restaurant and airport, easy accesses to and from. Thank you and hope to see you again. More 

Grafton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Top notch! Have stayed here before and would stay there again. That says something about this place. Can't say enough about the hotel and the staff. The place felt like home. Met several great people at breakfast and at the bar.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brad E
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thank you for your loyalty and nice comment as our goal is to make every guest welcome and leave with a great impression so they make continue to return. More 

Minneapolis, Minnesota
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is right off of US 83 but fairly quiet even with a busy restaurant next door. All of the staff was very friendly, from the desk clerk to the breakfast servers. Everyone kept asking me how my stay was and thanking me for the business. The room was clean and equipped with the basic accommodations. I did have... More 

Helpful?
Thank mobile_concierge
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thank you for your nice comments and sincerely apologize for the heating in your room. Hilton Garden Inn brands unfortunately do not offer the comp breakfast but their are rate that include it when a reservation. W are very happy to hear that you will be returning and we thank you for staying with us. More 

Edmond Oklahoma, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Knowing there are no USB ports in the room, I wouldn't book there again if I go back to McAllen. The room , hospitality and everything was great however for a traveling sales person, USB is essential. Thank you

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Doug C M
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I'm so sorry as we do offer USB connectivity in our guestrooms only at the business center and not sure if you were aware. This is something I will look into to see if it possible for future. Again my sincere apologies! More 

Katy, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel staff were excellant, from front desk, bar, and house keeping. Felt as if I was important, all were well engage and willing to assist with any request. Noissues otehr than rooms and hotel needing some updatng.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gregg S
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, Thank you for staying with us and that everyone you encountered with was friend and hospitable. We do have plans for a renovation in 2016 were we will be updating our guestrooms, public areas and lobby/restaurants. More 

Hastings, United States
1 review
3 of 5 stars Reviewed January 6, 2016

Stayed here one night on a short business trip. Hotel staff was friendly and helpful. Breakfast was great as they had a chef making omelettes. My bathroom was kind of dirty as there was some drywall that had been done on the ceiling and not secured properly. I tried using the complimentary internet service, but could never get it to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joshua J
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, I wanted to reach out and sincerely for the issue you encountered on you recent stay with us. I'm not sure if you reported these issue as we would of been very happy to resolve. We are truly happy that overall you enjoyed your stay and hope that if the area you give us another opportunity to redeem... More 

Austin, United States
2 reviews
5 of 5 stars Reviewed December 6, 2015

The staff was very pleasant and went out of their way to make my stay comfortable. The room was clean. Other than a constant sound outside the room that sounded like a high powered cleaner running the hotel was great.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen Elizabeth H
Jaime E, General Manager at Hilton Garden Inn McAllen Airport, responded to this review

Dear Guest, We thank you for staying with us and sincerely apologize for the noise as I'm thinking it had to been some kind a work being done at a close by restaurant in the area. We thank you and hope to see again. Sincerely, Jaime More 

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