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All 36 McAllen hotels

Hilton Garden Inn McAllen

3.0 of 5 Hotel   |   617 Expressway 83, McAllen, TX 78503
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Hilton Garden Inn McAllen

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Ranked #5 of 36 hotels in McAllen
A recent review
4 of 5 stars reviewed 2 days ago
Cinthya C Mexico, Mexico
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115 people have reviewed this hotel

Traveler rating
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See reviews for
31
10
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54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Mexico, Mexico
1 review
4 of 5 stars Reviewed 2 days ago NEW

everything in the hotel was good and the location was great for us that we were in a shopping trip, but the breakfast wasnt that great... the food was ok but there wasnt enough staff to clean the tables, neither had enough food for all the people in the buffet...

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San Antonio, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All the staff provided excellent service from the minute I checked in Moses at the front desk was very helpful and friendly. The chef that prepred the breakfast went the extra mile and prepared made to order migas con huevo that were delicious. The waiter was very helpful too.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our goal is to provide the best service as possible to our entire guest and comments like this let us know that we are doing the right thing. We appreciate your kind comment and thank you for staying with us and hope to see you again in the future. Thanks, Jaime More

Herndon, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

The hotel provided good service and great breakfast. Some of the rooms could use upgrading but for the price was good experience. The hotel is located near the airport and within walking distance of the mall and restaurants.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for staying with us and giving us the opportunity to serve you. Our goal is to provide a clean and a comfortable enrivroment for all our guest at a good price with great service so our guest can continue to return. Thanks, Jaime More

New Braunfels, TX, United States
1 review
3 of 5 stars Reviewed March 17, 2014

This has not been up to the standards these last 2 visits. We also stay at the Hyatt's & Hyatt Resorts. We may go that route when we re in the Rio Grand Valley. There are too many choices for travelers. I was more upset during the previous visit because we booked this property in the car on the way.... More

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out sincerely apologize for your recent stay with us and to see if you can give me a call to get a little more information on the issue you experienced when checking in. This is not the level of service we strive for and our goal is to provide a 100% guest satisfaction, making... More

McAllen,TX, United States
1 review
5 of 5 stars Reviewed March 16, 2014

First time in McAllen, TX and could not have chosen for a better place to stay. When I first arrived the area/streets were not too appealing but once inside my opinion changed! From the staff to the service provided, made my stay at this hotel feel like home. A plus is the restaurant across the parking, "Pochos" Mexican Restaurant, is... More

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thanks for giving the opportunity to serve you and for your nice comment. Our goal is to provide a clean and comfortable environment to all our guests and that everyone they encounter with is welcomed & greeted with a friendly smile. Thank You, Jaime More

Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2014

I have stayed at this hotel numerous times and it has always meets my expectations. It has one of the most courteous staffs I've run across. They are always polite and accommodating and eager to assist in anyway they can.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Thanks you for your continuous business and for letting us know that we are doing the right thing by taking care of you. Our goal is to provide the most friendly and comfortable atmosphere to all of guest so they make continue to return when in the area. Thank You, Jaime More

San Antonio
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 of 5 stars Reviewed February 28, 2014

Fabian, master chef, took great care of us, as did the wait staff... this restaurant was outstanding. Fresh food, terrific homemade salsa & incredible service we will be back. I believe to be one of the best breakfasts I've had in awhile. They go way beyond a continental breakfast . Made to order Omlette to die for. Mmmmmmmmm good.

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I would like to thank you for taking the time to compliment our hotel staff and breakfast. We try our best in providing a great variety of food items for breakfast to send our guests off to a great start. We also strive in providing excellent customer service and try to make your stay a memorable one. We... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 23, 2014

We have stayed here at least ten times. And this is the first time we have come that we haven't been happy. I believe it is due to the new management company we were told about. The desk attendant Ramon was rude when we arrived and acted like it was a chore to check us in and answer standard questions.... More

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your recent stay. This is not the level of service we strive for and truly pain us that we have not delivered the service you have come to experience in the past. Please except my apologies and can assure you this will never happen again. Sincerely, Jaime More

United States
2 reviews
5 of 5 stars Reviewed February 18, 2014

This hotel more than measured up to all expectations of previous traveling. The staff were professional and accomodating beyond measure. The hotel itself and room were very well kept. Easy access and parking with plenty of restaurants, shopping, and medical facilities close by.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our goal is always to provide the best service to our entire guest and go that extra mile to make sure every guest has pleasant and comfortable stay. We thank you for staying with us and look forward to serving you again. Thank You, Jaime More

South Pasadena, FL
Top Contributor
53 reviews 53 reviews
37 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 11, 2014

Pros: Right around corner from airport, walk to Chilis, Red Lobster, mexican restaurant, Keurig in room!, make-up wipes, Location. Cons: noisy toilets (sound like the ones on airplane-loud suction), doors slam hard, slow wi-fi (1-800 # says get room closer to router, sounds like a hotel issue) bedding not as luxurious as other HGI's, no room-service, 1 speed (high) on... More

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to first apologize for all of the issues you encountered during your recent stay with us. We hope that your experience would have been more pleasant and enjoyable as we strive for 100% guest satisfaction and will be looking into these issues so we may correct this to prevent it from occurring again. We hope that... More

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Additional Information about Hilton Garden Inn McAllen

Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Garden Inn Mcallen Hotel
Hilton Mcallen
Mcallen Hilton
Address: 617 Expressway 83, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in McAllen
#3 Business Hotel in McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn McAllen 3*
Official Description (provided by the hotel):
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit® to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel’s restaurant, the Great American Grill®, or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel’s two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 
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