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Hilton Garden Inn McAllen

3.0 of 5 617 Expressway 83, McAllen, TX 78503
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Certificate of Excellence 2014
Hilton Garden Inn McAllen
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Hilton Garden Inn McAllen
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175 reviews from our community

Traveler rating
    89
    57
    22
    3
    4
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47
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89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Every staff member was very helpful both at the front desk, breakfast area and drivers. Lots of restaurants close to hotel and airport was within 10 minutes. Very happy with my selection and will definitely recommend to business associates and friends.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for staying with us and if make us feel glad that everyone that you encountered with was help and curious. We look forward to seeing you on your next trip! More 

Beaumont, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My recent stay was for business and this hotel made my 3 night stay a dream. Room was clean everyday. Awesome full breakfast each morning with the best fresh fruit!. All staff members were welcoming and helpful. Easy parking in well lighted lot. Convenient to many eateries and shopping.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Thank you for giving us the opportunity to serve you and that we were able to make your dreams come true. Our goal is to make every guest feel very satisfied with their stay and look forward to serving you again. More 

Gibsons, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here frequentlyand book visitors there as well. Always a good experience - comfortable beds, great breakfast and very helpful staff. Only thing to watch is their cancelation policy - 24 hrs. I got caught by assuming it was like most places I stay - before 6 pm on day of arrival. Theirs is 24 hours before arrival.

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Thank you for being a loyal customer to the HGI-McAllen and yes the cancellation policy has changed for all HGI but as a loyal Hhonor's guest we will work with you in McAllen. More 

Austin, Texas
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Business trips have required me to stay in many a hotel. I always enjoy staying at the Hilton Garden Inn in McAllen. The staff are always courteous and the rooms are comfy. They have a small but decent exercise room and breakfast is quite good.

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NYC
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we stayed about six days and were pleasantly surprised. Nothing fancy a basic clean room, good size. Bathroom was modern and well equipped. Staff was very friendly. Pool area is nice, it rained pretty much every day so we didn't actually use the pool. Pantry area to buy snacks, water beer etc was convenient.

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seguin
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hotel was awesome, it took less then 5 mins to check in, staff was very friendly, rooms were clean, had no type of odor, the breakfast was awesome, waiters were friendly. Will definitely continue to stay here again, for this price.Close to stores & restaurants, and mall.

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San Antonio, Texas
Top Contributor
114 reviews 114 reviews
36 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We recently stayed for two nights for some family business. The good... Great breakfast, super staff (especially the friendly morning crew in the breakfast room), nice lobby, good check in, bed was comfortable. Needs improvement... Picture in bathroom, desk, lamp shade in room need repair/replacing and are worn, the fitted sheet on the mattress did not fit i.e. was loose... More 

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Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This is one of my favorite Hilton Brand hotels in the McAllen/Mission area. I consistently stay here whether I come for family or business trips. Their common area is clean. Their staff is very friendly and attentive. If you have an issue before you write a review before to speak to the Manager Jaime, he makes himself available to customers.... More 

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Austin, United States
1 review
4 of 5 stars Reviewed December 13, 2014

I am a Gold HH members, and will be Diamond after my travels this week. I am a loyal customer to the Hilton Brand. The hotel continued to meet expectations. The staff was warm and welcoming. The morning hosted breakfast, and I saw many guests sitting and enjoying the breakfast, and when I returned in the evening, I saw several... More 

Review collected in partnership with Hilton Garden Inn

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Boerne, Texas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2014

Lobby and dining area are very nice..room average...really needs a new mattress....AC unit was loud....the window was very dirty, 1/2 almost totally obscured. I read in another review that the prepared to order breakfast was very good...it was. The review also said the cost complementary....it was not. The price was reasonable for the quality but there was a cost

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your recent stay with us. Not sure if you were aware but all our beds have a dial knob that controls the firmness of the bed. I’m also sorry about the breakfast as it does a have a cost unless if you’re a Hilton Honors Diamond or Gold members... More 

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Additional Information about Hilton Garden Inn McAllen

Address: 617 Expressway 83, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn McAllen 3*
Number of rooms: 104
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen
Hotel Style:
#2 Business Hotel in McAllen
#2 Romantic Hotel in McAllen
#6 Family Hotel in McAllen

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