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Hilton Garden Inn McAllen

Certificate of Excellence
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617 Expressway 83, McAllen, TX 78503
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Family Fun Package
Best prices for: 1 room 1 guest
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Hilton Garden Inn McAllen
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Hilton Garden Inn McAllen
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197 reviews from our community

Traveler rating
    100
    65
    25
    3
    4
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56
18
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99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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seguin
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Last few visits were awesome, this time around, seems it down graded, this time we stayed on the 1st floor, they definitely need new mattress, the bath tub had hair, a dead bug, the drainage was running slow, that when I showered the tub was filling with water, found candy wrappers on sofa chair, and in the closet a toy... More 

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Top Contributor
149 reviews 149 reviews
95 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Well located HGI with courtesy van to,the airport w on demand shuttle to/ airport and nearby attractions. Older facility kept clean. Rooms are large, fitness center is small but w free weights and reciprocating equipment. Breakfast is hot fresh and also complimentary as is wifi, but the latter is slow. Beds very comfortable. Staff friendly and helpful. This is an... More 

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Colorado Springs, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was a standard Hilton Garden Inn. There was nothing that stood it apart from any other in either a positive or negative way. If you've stayed at a Hilton Garden Inn before then you have stayed here.

Review collected in partnership with Hilton Garden Inn

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Longmont, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I like the pool and hot tub as well as the in room wifi. But it is the Hilton beds the keep me coming back. I only stayed 1 night and didn't eat in the hotel, so I can't really review those. I did see several people hanging out at the bar in the lobby and they seemed to have... More 

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Thank You! More 

Houston, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Love walking out of the hotel into Poncho's restaurant next door, business center and pool area are great. Place is very clean and staff seems so much more sincere and "real" than so many other places I've stayed. Would come back. It may not be the staff certainly makes the best of what they have and what they can do... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

We thank you for staying with us and giving us the opportunity to serve you! More 

Corpus Chrisit
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very professional and friendly. The GM Cesar was at the front desk on several occasions greeting guest and checking them in and out. He is definitely a professional and customer service oriented GM.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our goal is to provide the best service as possible to everyone of our guest with a professional and friendly manner so they may continue to return. We thank you and hope to see you again! Thanks, Jaime More 

Parker, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

There was a paper sign on the fence saying "Pool Temporarily Closed" the whole week, annoying. It's hot in TX. Plus this was never mentioned at time of booking, check-in, etc. The gym is very small and half of the TVs on the equipment don't work well/or not at all. I prefer the Embassy Suites in McAllen.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your resent stay with us about the pool, equipment and size of gym. On the gym size that’s something I can’t do anything about and apologize and for our equipment they are being inspected on a daily bases to make sure they are operating correctly and repaired asap as... More 

San Antonio, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were staying in another hotel in the same area and made the decision to switch hotels. I'm glad we did. We were greeted by a wonderful staff. The room was very clean and had a comfortable bed. The breakfast was absolutely great. Very close to several restaurants. The only "negative" was the issue regarding a bar - adult beverages... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank for staying us and giving us the opportunity to serve and sincerely apologize that our bars is only open on certain days and hours. Not sure if you were aware but we do have some beverage in our “pavilion Pantry” 7 days a week for our guest to purchase. Sincerely, Jaime More 

San Antonio, Texas
Top Contributor
116 reviews 116 reviews
92 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First the good: Very pleasant employees. Now the bad: This HGI has not renovated their lobby. Very old with tired furniture that needs to be replaced. First impression upon pulling in .... weeds growing in the parking lot. There is NO RESTAURANT. I thought this was a brand standard. This really feels like an HGI that is getting ready to... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We do have a full renovation scheduled for 2016 and should more detail as we approach the end of 2015 year. More 

Laredo, Texas
1 review
5 of 5 stars Reviewed April 17, 2015

Came to a meeting and by far it is the best hotel in the valley. Great Staff, great rooms. Moses the front desk clerk is awesome. Breakfast is good and very comfortable beds. Will not stay anywhere else. Overall the hotel staff is one of the best in the hospitality industry. Its my home away from home. Located right of... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Thank You! More 

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