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Hilton Garden Inn McAllen

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617 Expressway 83, McAllen, TX 78503
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Hilton Garden Inn McAllen
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Hilton Garden Inn McAllen
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188 reviews from our community

Traveler rating
    97
    61
    23
    3
    4
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53
18
15
94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We were staying in another hotel in the same area and made the decision to switch hotels. I'm glad we did. We were greeted by a wonderful staff. The room was very clean and had a comfortable bed. The breakfast was absolutely great. Very close to several restaurants. The only "negative" was the issue regarding a bar - adult beverages... More 

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San Antonio, Texas
Top Contributor
116 reviews 116 reviews
92 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First the good: Very pleasant employees. Now the bad: This HGI has not renovated their lobby. Very old with tired furniture that needs to be replaced. First impression upon pulling in .... weeds growing in the parking lot. There is NO RESTAURANT. I thought this was a brand standard. This really feels like an HGI that is getting ready to... More 

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Laredo, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Came to a meeting and by far it is the best hotel in the valley. Great Staff, great rooms. Moses the front desk clerk is awesome. Breakfast is good and very comfortable beds. Will not stay anywhere else. Overall the hotel staff is one of the best in the hospitality industry. Its my home away from home. Located right of... More 

Review collected in partnership with Hilton Garden Inn

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Los Angeles, California
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Well two things I look for when going into a small town. Clean rooms and convenient location close to restaurants. This hotel has both. I always stay here or the Embassy suites when using Hilton. Restaurant next door was fantastic.

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank for staying with us and giving us the opportunity to serve you and look forward to serving you again. Jaime More 

Aledo, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

We have stayed in Hilton Garden Inns before and were satisfied with our stay. Upon arrival we thought this was going to be mush of the same. What was surprising was and gets the excellent rating is the service. The entire staff, from the front desk to the cleaning people, were refreshingly friendly and helpful. Much more than expected. These... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our goal is to always make every guest feel welcomed and that every employee that they encounter with is friendly and helpful so they may continue to return each and every time that they are in the area. Thank you, Jaime More 

Cibolo, United States
1 review
4 of 5 stars Reviewed March 11, 2015

If your using a discounted rate (e.g. Gvmt), don't expect any upgrades, even if requested and acknowledged. We requested a whirlpool tub, received an e-mail stating request had been approved to include cost of upgraded. Upon arrival and entering room, we found no whirlpool tub. Contacted front desk they advised that since we were using a government rate we could... More 

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your recent stay with us. Normally the government rate does not apply to the suites but if you are a member and are requesting an upgrade and have the availability, we always upgrade upon request and will look into why or what happen that you did not receive it.... More 

san antonio, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

Hotel was great for the location and value Very clean & well maintained Staff was friendly Breakfast was a great value @ $5.95 Buffet presentation was clean and food was good. Service was great at breakfast.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Thank you for staying with us and comment! More 

Houston, Texas, Usa
1 review
5 of 5 stars Reviewed February 18, 2015

As with all Hilton brands, this hotel met our expectations and is good for pet owners, although not may grassy spots nearby. Plenty of restaurants and shopping in area and the staff is very friendly and helpful. Very good inexpensive breakfast.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for staying us and look forward to serving you again. Thanks, Jaime More 

San Antonio, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 8, 2015

Just checked out today. Stayed here at the McAllen Hilton Garden Inn for one night, on a visit to the Basilica of Our Lady San Juan Del Valle, which is about 5 minutes away. We usually stay near Weslaco, due to the proximity to Progreso, but decided to stay here because of the good experiences we've had at other Hilton... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach and thank you for staying with us and giving us the opportunity to serve and also for your nice comment. Best Regards, Jaime More 

Houston, United States
1 review
5 of 5 stars Reviewed February 3, 2015

Hilton Garden Inn in McAllen was clean and accommodating. I stayed for business purposes and the service was quick. The weight room was small but not busy. The pool looked nice but I did not visit it. I would recommend this hotel and will stay there next time I am in that area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Thanks for staying us and look forward to your next visit. Thanks, Jaime More 

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