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All 36 McAllen hotels

Hilton Garden Inn McAllen

3.0 of 5 Hotel   |   617 Expressway 83, McAllen, TX 78503
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81%
Ranked #4 of 36 hotels in McAllen
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
More_Ovaltine Austin,tx
  • Overview
  • Reviews (143)
  • Photos (22)
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143 people have reviewed this hotel

Traveler rating
    71
    46
    19
    3
    4
See reviews for
42
14
12
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Austin,tx
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Here on business. Room and hotel are clean. Despite being located tight by Hwy 83, it's quiet. There's a Red Lobster, Chili's and Mexican place within walking distance The free breakfast is very yummy with made to order options Good value for the area

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Waco, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Clean, convenient location. Room met all my expectations for a very reasonable price (I am a cost conscious business traveler). Only complaint was that check in was slow with only one person on the desk at a prime arrival time. Decent breakfast for a good price.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, My sincere apologies about the slow check in and are working on a speedy check in for our entire guest. We thank you for staying with us and hope to see you again. Sincerely, Jaime More

lake geneva, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel need to be gutted and started over. It is filthy and worn out. The sheets are dirty there are holes in the walls the public areas need to be cleaned do not stay here. The staff was unresponsive to my concerns and I will stay in a holiday next time I am in McAllen

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out again and sincerely apologize for your recent stay with us. As mentioned in a previous email to you, our goal is 100% guest satisfaction and are truly sorry. If in the area again please give us the opportunity to redeem ourselves and show the true Hilton experience. Sincerely, Jaime More

denton, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This particular hotel is central to a lot of ammenities. Also, the staff is just great. They are very helpful and make it a point to remember your name and your likes if you are a frequent visitor. I love the value, and the service. I never stay anywhere else.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for being a loyal guest and that we are your preferred hotel when you are in the area. Take care and we look forward to seeing you on your next trip. Sincerely, Jaime More

Saint Louis, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff at the Hilton Garden - McAllen does a fantastic job of welcoming guests and of making us feel at home. The rooms are clean and well maintained, the internet service is excellent, and the breakfast is very well done.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for your comment and our goal is to always make every guest feel welcome and at home among friends and family. Sincerely, Jaime More

Coral Gables, Florida
Top Contributor
189 reviews 189 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice and well kept property. Excellent hospitality and service. Great breakfast area, with very clean and excellent food. They do have complementary coffee in the lobby since early in the morning . The pool and jacuzzi is very nice. The rooms are great. Plasma TV , very comfortable and modern beds, The furniture in the living area ( suite)... More

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Top Contributor
178 reviews 178 reviews
55 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 9, 2014

Recently visited Hilton Garden McAllen Texas while on business on the area. Stay was great and very accommodating. Hotel was nice and clean. Fitness area had new equipment and outside pool area with patio was nice on a warm summer evening. I would recommend and will return the next time in area.

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our goal is to always provide the best service with a clean environment to our entire guest so they may continue to return when in the area. We thank you for staying with us and are happy that you’ll be returning. Thanks, Jaime More

Round Rock, United States
1 review
5 of 5 stars Reviewed August 6, 2014

I'd made reservations for a one night stay. On the day of arrival, I called in asking for a second night. The hotel was booked up and no rooms were available. By the time I arrived and checked in, the staff had accomodated my request for a second night. Hotel was clean, breakfast was good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Our entire staff is always ready to take that extra mile to ensure that our guest are always satisfied with their stay and service when stay at the HGI. Thanks, Jaime More

Roswell, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

This hotel was shown as being booked all week on all the websites online. My husband is a Hilton Honors member and called the hotel to see if they could work with him on any last minute cancellations. They were able to get us in 2 nights and even gave us an upgrade. Just goes to show that sometimes it's... More

Was this review helpful? Yes 1
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Here at the HGI our goal to provide the best service possible and finding ways to accommodate our Hilton Honors guest the best way we can even when we are full. We thank you for staying with us and we’ll be waiting for your next phone call. Thanks, Jaime More

1 review
4 of 5 stars Reviewed July 30, 2014

Excellent location by airport and mall. Great breakfast buffet and setup. Very helpful staff and knowledge of local area stores and restaurants. We would definitely stay again. Price was very reasonable and compared with other chain hotels.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Yes our hotel is located close to all the shopping malls and restaurants which make it easy access to and from these locations. We do offer a good breakfast to help start your day and try to provide the best service possible to our entire guest. Thanks, Jaime More

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Additional Information about Hilton Garden Inn McAllen

Address: 617 Expressway 83, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn McAllen 3*
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Also Known As:
Hilton Garden Inn Mcallen Hotel Mcallen
Hilton Mcallen

22 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Business Hotel in McAllen
Hotel Class
Official Description (provided by the hotel)
Located in the Rio Grande Valley, the Hilton Garden Inn McAllen hotel is just one mile from McAllen Airport (MFE) and minutes from the Foreign Trade Zone. Take advantage of our thoughtful range of amenities. Plunge into the outdoor swimming pool and relax in the whirlpool. Work out in the fitness center, or borrow a Stay Fit Kit® to keep fit in the privacy of your own room. Enjoy a cooked-to-order breakfast at the hotel’s restaurant, the Great American Grill®, or keep up with work in the 24-hour Business Center. Plus, use the complimentary WiFi that is available in each room. The hotel’s two meeting rooms provide ample space for up to 100 guests and can be adapted to suit a range of seating styles. ... more   less 
Number of rooms
104

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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