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Hilton Garden Inn McAllen

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617 Expressway 83, McAllen, TX 78503
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Family Fun Package
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Hilton Garden Inn McAllen
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208 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eufaula, Alabama
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is the second time I have stayed at this hotel this year. A lot have change since I first stayed there. The staff is still very friendly and helpful. They recommended some very fine restaurants. It is very close to the mall and airport. However, the hotel has a little age on it. The wall paper in the bathroom... More 

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Aurora, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

This place needs a lot of work Mold, bad ACs, Lumpy hard beds (their comfort adjustment system is a MYTH and does not work) Wallpaper peeling off the walls... Smells of mildew and mold Water smells and tastes funny.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Laredo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel, service, location, cleanse and friendly staff I travel to this hotel as a business for several years and the service always is excellent. I recommend this hotel to stay as business, family vacations the location are grate.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Here at the HGI-McAllen our goal is to always provide a clean and friendly environment to our entire guest so they may feel comfortable and welcome each and every time! More 

Clermont, Florida
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here a night for business. The beds are top notch with huge pillows luxury bedding. The wifi is sufficient. The pool and Jacuzzi was very nice. A small workout area. They have snacks for purchase as well as breakfast. I wish the hotel offered free breakfast. They have a Mexican restaurant attached in the parking lot which is very... More 

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

We thank you for staying with us and look forward to seeing you again! More 

shreveport, la
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was great. I was given every courtesy at my arrival and greeted with a smile even at 2:00 am. The room was clean and the fitness center was too. Breakfast was as expected and ready at the time listed.

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Wanted to reach out and sincerely apologize for your recent stay with us as we do have a renovation in the pipeline were we will be upgrading everything in the guestroom/entire hotel. We thank you for staying and look forward to serving you again. Sincerely, Jaime More 

Central Texas, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Property was clean but you hear everything occurring in the hallway and in the rooms next door as if it was all happening inside your own room. The pool was not opened because the maintenance person had an emergency and would be back in 10-15 minutes - it was supposed to open at 6 or 7 a.m., checked out at... More 

Review collected in partnership with Hilton Garden Inn

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Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to reach out and sincerely apologize for your recent stay with us. I’m so sorry about the noise not sure if a family was next to you were they might have been in and out of their room but call to the front desk was taken care of this issue right away and noise is something... More 

United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Some of the amenities in the room looked worn. Desk lamp had no light bulb, desk phone didn't work. Minor things but attention to detail could be better. Staff was very friendly. Just need to put some attention/money into the facilities.

Review collected in partnership with Hilton Garden Inn

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Staten Island , NY
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently had a loss of a family member, and we stayed at the Hilton Garde Inn in McAllen Texas. The Hotel is in a great location, minutes from the Airport, Dinning and shopping is close also. Besides the great location the Staff is terrific everyone is courteous, helpful and very kind. Moses and Front Desk Staff and the Chef... More 

Was this review helpful? Yes
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, We thank you for staying with us and look forward to serving you again! Thanks, Jaime More 

seguin
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 25, 2015

Last few visits were awesome, this time around, seems it down graded, this time we stayed on the 1st floor, they definitely need new mattress, the bath tub had hair, a dead bug, the drainage was running slow, that when I showered the tub was filling with water, found candy wrappers on sofa chair, and in the closet a toy... More 

Was this review helpful? Yes 1
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, I wanted to apologize for your recent stay for letting you down as we were not up to par on this stay. Not sure if you were aware that all our bed have a dial knob that controls the firmness of the bed and do have a maintenance program in place to keep our rooms looking clean and... More 

Home
Level Contributor
163 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 21, 2015

Well located HGI with courtesy van to,the airport w on demand shuttle to/ airport and nearby attractions. Older facility kept clean. Rooms are large, fitness center is small but w free weights and reciprocating equipment. Breakfast is hot fresh and also complimentary as is wifi, but the latter is slow. Beds very comfortable. Staff friendly and helpful. This is an... More 

Was this review helpful? Yes 1
Jaime E, General Manager at Hilton Garden Inn McAllen, responded to this review

Dear Guest, Thank you for staying with us as we do have renovations plans in the pipeline were the entire hotel will be updated. We do have a great location and were we are close to everything that make it easier to access to and from shopping centers and restaurants. Thanks, Jaime More 

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