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SpringHill Suites McAllen

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1800 South Ware Road, McAllen, TX 78503
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SpringHill Suites McAllen
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101 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Would highly recommend this property. No complains at all. Great customer service. The clerk remembered my name every time I walked past her. When we checked out she was pleasant and called me by name. Gave us advise when I ask about going into Mexico. Breakfast was nice. Indoor.pool which we didn't have time to enjoy. Loved the setup of... More 

Helpful?
Thank Beth B
Monterrey, MX
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 16, 2015

I usually stay at Marriott Hotels when I travel, however I have been impressed by this franchise that has ignored my reservation twice in the past two years. This hotel is nice, this is why we keep coming back. Last time I booked, I did it through Expedia and called the hotel TWICE to ensure my reservation was in good... More 

Helpful?
Thank Luis Fernando G
shs_mfema_gm, General Manager at SpringHill Suites McAllen, responded to this review

Dear Luis Fernando, Thank you for taking the time to share your recent experience at the SpringHill Suites McAllen with us. One of our key priorities is to provide the highest level of friendly and courteous service. Please rest assured that your comments have been shared with the team in an effort to improve the arrival experience. More 

Monterrey, Mexico
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 21, 2015

This is a great alternative to Hilton Garden Inn, Wingate by Wyndham and budget Marriot hotels in the area. It might be around $12-$15 extra, but the facilities, cleanliness and attentive staff are well worth it. Suites are particularly comfortable for parties of 3 or more, since all of them have a sofa-bed. They offer free shuttle service, which for... More 

Helpful?
Thank aldoamx
Level Contributor
7 reviews
5 of 5 stars Reviewed October 18, 2015 via mobile

Great place to stay. Very friendly staff, quiet, clean, breakfast included. I was pleasantly surprised. 3 nights a week we had dinner included with wine or beer. Gym, free wifi, pool, all you need. Lobby area is well kept as well as the elevators, a very appealing hotel overall.

Helpful?
Thank aamsgm
San Antonio
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 14, 2015

There really should be 6 stars for this hotel. It's best in class, hands down. This hotel is excellently maintained and operated at the highest level from the grounds, through the reception and lobby area, elevator, common areas, and finally into the room. Everything is in top notch condition - frankly nearly like new - and immaculately clean. The room... More 

Helpful?
1 Thank FORTraveler
shs_mfema_gm, General Manager at SpringHill Suites McAllen, responded to this review

Thank you for sharing your experience at the SpringHill Suites McAllen! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Thank you for staying at the SpringHill Suites McAllen and we hope you choose to stay with us again whenever your travel... More 

Kathmandu, Nepal
Level Contributor
168 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed October 12, 2015

We recently spent two nights at the SpringHill Suites and found the property to be outstanding! The staff was excellent -- check-in, check-out, and airport shuttle. The rooms were spacious, clean, and very comfortable. The breakfast was good, not exceptional. The only complaint was the somewhat outdated exercise equipment and very few TV channels accessed in the exercise room. Otherwise,... More 

Helpful?
Thank Joseph S
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 14, 2015 via mobile

The main characteristics of this hotel aré the Rooms size, the double have an extra sofábed so fit 6 people but the price is very good, complete breakfast complementary and excelent location in front of palms crossing mall, this is always my first choice in Mcallen!!!

Helpful?
Thank Alextrevinom
shs_mfema_gm, Manager at SpringHill Suites McAllen, responded to this review

Thank you for staying with us, we appreciate your feedback and are delighted to hear that you had a great stay. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 18, 2015 via mobile

I rented a double suite room for one night to celebrate my daughters birthday. Outside and interior premises were clean and free of debri. The first room was hot upon arrival, however the friendly staff had no problem giving us a cooler room. I went back to this hotel because of the inside pool and hot tub. The first time... More 

Helpful?
Thank blueortiz3
shs_mfema_gm, Manager at SpringHill Suites McAllen, responded to this review

Dear blueortiz3, Thank you for taking your time and providing us with feedback regarding your last stay with Springhill Suites McAllen. I understand we fell short of providing you an excellent stay due to the issues mentioned with the hot tub and pool. The corresponding department immediately took action and corrected those issues. I am glad the rest of your... More 

Wilmington, North Carolina
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 15, 2015

The staff is always friendly and helpful. The rooms are spacious and very clean. The lobby area is inviting and relaxing. The breakfast is excellent with a wide selection. On Tuesday, Wednesday, and Thursday they have a reception from 5-7 with with wine ( red or white) , beer, water, and sodas. They also have a simple prepared meal if... More 

Helpful?
Thank 1EpicureanAdventurer
Bryan, Texas
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 12, 2015

Excellent hotel with suites large and spacious!!! Hotel is clean and nice with extremely helpful staff. Breakfast is excellent and afternoon snack is also good with a great variety. Pool is clean and indoors.

Helpful?
Thank Marilu M
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