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SpringHill Suites McAllen

3.0 of 5 1800 South Ware Road, McAllen, TX 78503
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Certificate of Excellence 2014
SpringHill Suites McAllen
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SpringHill Suites McAllen
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73 reviews from our community

Traveler rating
    36
    28
    3
    5
    1
See reviews for
19
7
6
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (14)
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Sugar Land, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

The complementary breakfast was horrible. They didn't even have regular syrup only sugar free syrup for the waffles. The apple juice was really watered down. Everything about the location, rooms and staff were great but the breakfast really killed it for us.

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Detroit, Michigan
1 review
4 of 5 stars Reviewed August 19, 2014

Rooms were good and staff was very pleasant. Pretty good value also, when compared to others in the area. Typical Marriott property: very well-maintained and convenient. I will stay there again in the future.....

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Magnolia, United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 5, 2014

Walk into this SHS and you are immediately taken back...to a retro 70s decor. And it is amazing! It is a modern version of the groovy designs and I love the colors and set up. The front counter staff was friendly and very helpful when we checked in. The room was immaculate and I couldn't have asked for more. Quiet... More

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Cancun, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2014

This is a great property, spacious and beautiful rooms, free wi-fi, modern, clean and tidy... Very nice staff, very accomodating! Gym is small but it has a couple of treadmills and that´s enough! Breakfast is pretty good.. it has healthy options! I am not crazy about the coffee but it´s ok! This is a perfect hotel for family shopping weekend... More

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San Antonio
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2014

Tremendous service, great room clean comfortable and a wonderful walk in shower. The staff is outstanding with the breakfast and the desk staff is incredible. If you're in McAllen this is a great place to stay with lots of things close by.

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Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2014

I stay here about three times a year. The wifi though is terrible. I just need enough to use facetime with my family. Speed test says less than 1 mbs every night. It speeds up after midnight. Breakfast is good. Gym is decent. Two treadmills, two ellipticals and a good assortment of dumb bells. The even do a weekday social... More

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Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 8, 2014

Maybe it's the chocolate chip cookies they bake in the afternoon, but they do try their best to give you a good experience here. Room is solid, although bed could be more comfortable. Lots of plugs, decent Internet quality and clean, clean. For a few nights at a good rate, it's a good deal.

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Stuart, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 4, 2014

My husband and I were recently there for a tragedy in our family. The front desk staff worked diligently in assisting us during our stay. We had to obtain another room since my husband became sick and I had to move to a lack of an immune system. They were able to secure a room right across the hall from... More

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Austin
Contributor
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

Modern new SpringHill Suites follows the Marriott branding. Great service at the front desk and lovely help for breakfast. We stayed one night after being "walked" from the Residence Inn which we always stay in while in McAllen. Pleasantly surprised with the service and cleanliness. We had one issue with the HD on the TV and maintenance was up in... More

Was this review helpful? Yes
everlbanco, Front Office Manager at SpringHill Suites McAllen, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the SpringHill Suites McAllen was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More

Mission, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 28, 2014

My family and I rented two adjoining rooms at this hotel. 2 days after we stayed, I noticed 2 additional 175.00 charges. Upon calling I was told it was for a dirty room charge, that there was beer spilled everywhere, stains, etc. NOT TRUE! We did not even have beer and only slept in 1 of the 2 rooms. No... More

Was this review helpful? Yes 1
everlbanco, Manager at SpringHill Suites McAllen, responded to this review

Thank you for taking the time and sharing your experience with the SpringHill Suites McAllen. You indicated in your response that our staff and billing issues was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction.Unfortunately, we did not meet your—or our own—expectations. Our goal is to... More

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Additional Information about SpringHill Suites McAllen

Address: 1800 South Ware Road, McAllen, TX 78503
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites McAllen 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Mcallen Hotel Mcallen
Fairfield Inn Mcallen
Fairfield Mcallen
Mcallen Fairfield Inn

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