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All 36 McAllen hotels

Renaissance Casa de Palmas

3.5 of 5 Hotel   |   101 N. Main St., McAllen, TX 78501
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72%
Ranked #11 of 36 Hotels in McAllen
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
scotsroadwarrior Boston, Massachusetts
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147 reviews from our community

Traveler rating
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    20
    11
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Two night stay in this hotel that opened its doors back in 1918. Updates have of course been made but more are required. I was given a corner room that overlooked the street. The windows are very old and you will hear any noise including trash removal at 6.15am fine if you are up but not a nice way to... More

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Kansas
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

The management allowed an extremely loud party for locals in the second floor ballroom until 2am with the doors wide open to the hotel. We’re talking blaring music, people screaming, DJ using a microphone, bass that shook the floors and furniture, etc. The ballrooms are situated right next to guest rooms in this old hotel. I was given no warning... More

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mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear YnotKansas, Thank you for taking the time to complete the TripAdvisor survey in regards to your recent stay at the Casa De Palmas Renaissance McAllen Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the noise... More

Houston, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have traveled a lot for business in the US and abroad so I try to give my reviews based on region and age of hotel. Stayed here based on a recemendation. Hotel is old so I will not compare to a new modern hotel. Cons: First issue was the bed bugs, bed bugs, bed bugs! We slept with kids... More

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mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear IME_TX, Thank you for leaving us a review on your recent stay. We would like to apologize any inconveniences you experienced in regards to your room and the property. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2014

This place is a new age version of the hotel California. Old and raunchy. Now the service and people are great but as soon as I walked into the hotel it smelled like mildew and basement. When I walked into my room, I thought I checked into a dungeon with painted brick walls and wood planks on the ceilings. I... More

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mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear KorldTraveler, Thank you for leaving us a review on your recent stay. We would like to apologize for any inconveniences you experienced in regards to your room and the hotel. We truly value your feedback and we have notified our chief engineer regarding these issues. You are a value customer, everything we do is aimed at providing you with... More

San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2014

This was my third time to stay at the hotel and has not disappointed yet. Lobby and grounds are very nice. Rooms are good clean and quiet. Lobby bar is nice for a drink and dinner. Ribeye was very good. Will try to always stay here for trips to valley.

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Dallas, Texas, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 2, 2014

Great place, very accommodating. Number one goal, make sure your happy. Thank you Ashley (Assist manager) for making our stay, a wonderful one. The manager, Leo, wants you happy during your stay, and leave happy. Wonderful place!

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Edinburg, Texas
2 reviews
5 of 5 stars Reviewed July 31, 2014

Casa de Palmas Renaissance Hotel has a beautiful antique look very well kept. Service is great & staff is very polite and welcoming. I would definitely recommend this place to family and friends. The banquet rooms are perfect for weddings.

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 23, 2014

I stayed here last week and I've stayed here a couple times before. No doubt about it, the people that work here are amazing. I think that the great service and awesomeness of the staff cause people to give this property a pass on a lot of issues. I'm not a complainer, and actually, I'm mot complaining, I'm sharing :-)... More

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mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Kristiana, Thank you for your most recent review on Tripadvisor. I was pleased to hear that our staff was accommodating to you during your most recent visit to our hotel. I must also apologize for the inconveniences you encountered. Our engineering and housekeeping staff is working diligently to correct the issues. We look forward to seeing again and to... More

Austin, Texas
Top Contributor
113 reviews 113 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 15, 2014

I stay here often and it is my favorite hotel in the Valley. The rooms are nice and all of the staff are wonderful. I travel to the Valley quite often sometimes for business and sometimes for pleasure and I wouldn't consider anywhere else. The hotel is beautiful and they have an on site restaurant that is outstanding. I especially... More

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San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 9, 2014

This place has done it again; exceeded all expectations. With business comes travel and you have to start with the sales team; Ashley DeProw is absolutely awesome. always willing to make all your arrangements and always follows up with you and checks in with during your stay. To better enhance your stay, parties, banquets or even a get together you... More

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Additional Information about Renaissance Casa de Palmas

Address: 101 N. Main St., McAllen, TX 78501
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Casa de Palmas 3.5*
Number of rooms: 165
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Also Known As:
Renaissance Casa De Palmas Hotel Mcallen
Renaissance Mcallen
Mcallen Renaissance

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