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Renaissance Casa de Palmas

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101 N. Main St., McAllen, TX 78501
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Renaissance Casa de Palmas
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170 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Woodlands, Texas
Contributor
20 reviews 20 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Read all the reviews and a little skeptical to stay here. But love the place!!! Yes it's old but that is the charm. Got a nice upgrade. Thank u hubby who is platinum. Also free drink coupons;). Stayed at courtyard last 2 nights but this place is the bomb. No comparison. This place is full of history and charm. Was... More 

Was this review helpful? Yes 1
Leo P, General Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for your most recent review of our hotel. I am very pleased that you enjoyed your stay at our establishment. We do pride ourselves as being recognized on the history of the hotel and as being one of the areas historical landmarks here in McAllen Texas. We also believe in providing outstanding service to our Valued... More 

Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveling to South Texas for an anniversary doesn't sound all that romantic, but a Casa de Palmas Renaissance, it's perfect! The service is exceptional, it's quiet, family-friendly, and just all around beautiful there! My husband and I spent two nights, enjoyed the local fare, the hotel pool, and the piece and quiet! I can't say enough great things... this is... More 

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team... More 

Waco, Texas
Top Contributor
67 reviews 67 reviews
34 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was in the Valley for work. The parking garage circular drive is a bit terrifying, and it took me a while to figure out where to go. My room was fine, although it was long and narrow and dark and smelled funny. I slept well, though. Make sure to ask for a room on the side away from the... More 

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. More 

Corpus Christi, Texas
Top Contributor
72 reviews 72 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 27, 2015

Realistically, this is a 3-3.5 star property, but I have given it the benefit of the doubt since it is clearly the best hotel in Hidalgo County (McAllen/Edinburg), Cameron County (Brownsville and Harlingen), Starr County (Rio Grande City) and the remaining counties of the Rio Grande Valley. The hotel is "historic" which has its advantages (including balconies on the interior,... More 

Was this review helpful? Yes 2
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team... More 

Richmond, Virginia
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 23, 2015

When I was booking my trip to McAllen, Texas last week, I was surprised to see a Renaissance available there. Being a gold member with Marriott, I thought why not give it a try? The Pro's: Beautiful building from the exterior and awesome caring staff. The cons everything else, literally... Where to start?? I got there late (about 11:30) and... More 

Was this review helpful? Yes 2
Leo P, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Thank you for taking the time to share your experience with us. As a Renaissance are objective is to provide the best service and experience to our guest. I feel we fell short on providing this experience and I hope on your next trip to McAllen you give us the opportunity to do so. ICH More 

McAllen, Texas
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 19, 2015

Nicely appointed rooms and beautiful courtyard view made for the perfect stay to experience a taste of Old McAllen. Stay for the ambience! Room was very clean and comfortable and hotel is equipped with all the standard amenities for the Renaissance brand.

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

Casa de Palmas feels more like being at home than a hotel. The staff remember you and treat you like family. It's a beautiful, clean hotel. The breakfast is always fresh and the evening hospitality is just that, great conversations with other guests with a drink and real food as a snack, not just goldfish and pretzels, very nice. Thanks!

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Corpus Christi, Texas
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 3, 2015

A McAllen Must Stay Hotel!!! Even Better This Year!!! If you are staying in McAllen, this is a must stay place. The Renaissance is a historic hotel. Today it offers ALL the conveniences of a modern hotel in a setting built for well-healed railroad travelers. They would depart the train and walk a steps to The Renaissance. It is a... More 

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Herschel, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Gainesville, Virginia
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 9, 2015 via mobile

got to the hotel and got the room on 2nd floor with musty smell, requested for a change and was given another room on third floor which was no better. The girl at the registration desk told me as it is natural due to the age of the building. The view from the room was third floor parking deck and... More 

Was this review helpful? Yes 2
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Sir or Madam, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Casa De Palmas Renaissance McAllen Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology... More 

Austin, TX
Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 7, 2015

My first impression was positive due to the lovely tropical outdoor areas. The lobby was modern and colorful, but two different music systems were playing simultaneously-one in the bar area and one at the front desk. Both were loud and conflicting so not very pleasant. The stairwells were clean but smelled strongly of years of disinfectant-not sure what to do... More 

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