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Renaissance Casa de Palmas

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101 N. Main St., McAllen, TX 78501
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Renaissance Casa de Palmas
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Renaissance Casa de Palmas
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174 Reviews from our TripAdvisor Community

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Traveler rating
    78
    48
    23
    13
    12
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Laredo, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

Arrived earlier than expected and front desk kindly gave us a floor choice to choose! Checked in was painless and headed to our room to refresh. Spacious and clean room, rustic decor but w modern touches. Comfortable semi firm bed and heavenly pillows!! Their toiletries (Aveda), super clean restroom n plenty of towels. Walking distance to downtown shopping, had a... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I was in McAllen for a business meeting and stayed here on the recommendation of a friend. I just loved it! So relaxing and a real oasis in McAllen. All of the staff was outstanding. They moved me to a better room because as a female traveling alone I wasn't comfortable with a shared balcony situation. Thank you! The bar... More 

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Mhilario, Director of Guest Services at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your wonderful experience at our hotel. I was delighted to hear that your stay was relaxing, comfortable and very enjoyable. We do pride ourselves on exceptional customer service and doing all that we can to make our guest experience memorable. Safety for all of our guest is... More 

Dallas, Texas
Level Contributor
2,252 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 897 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Marriott has a section of hotels they give the "Renaissance" label to. This is the second such hotel we have stayed in during the past couple of months and both seemed to be wanting to be something they cannot achieve and that is five start ratings. I was staying at this location on points and at least in my mind... More 

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Mhilario, Director of Guest Services at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for your feedback regarding your stay with us. We do take a lot of pride in our customer service and our property. I am sorry that we fell short of your expectations.We want every guest to have a positive experience with us. I hope that on your next visit to McAllen, you allow us to do... More 

The Woodlands, Texas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 17, 2015

Read all the reviews and a little skeptical to stay here. But love the place!!! Yes it's old but that is the charm. Got a nice upgrade. Thank u hubby who is platinum. Also free drink coupons;). Stayed at courtyard last 2 nights but this place is the bomb. No comparison. This place is full of history and charm. Was... More 

Was this review helpful? Yes 1
Leo P, General Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for your most recent review of our hotel. I am very pleased that you enjoyed your stay at our establishment. We do pride ourselves as being recognized on the history of the hotel and as being one of the areas historical landmarks here in McAllen Texas. We also believe in providing outstanding service to our Valued... More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

Traveling to South Texas for an anniversary doesn't sound all that romantic, but a Casa de Palmas Renaissance, it's perfect! The service is exceptional, it's quiet, family-friendly, and just all around beautiful there! My husband and I spent two nights, enjoyed the local fare, the hotel pool, and the piece and quiet! I can't say enough great things... this is... More 

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team... More 

Waco, Texas
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 5, 2015

I was in the Valley for work. The parking garage circular drive is a bit terrifying, and it took me a while to figure out where to go. My room was fine, although it was long and narrow and dark and smelled funny. I slept well, though. Make sure to ask for a room on the side away from the... More 

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. More 

Corpus Christi, Texas
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 27, 2015

Realistically, this is a 3-3.5 star property, but I have given it the benefit of the doubt since it is clearly the best hotel in Hidalgo County (McAllen/Edinburg), Cameron County (Brownsville and Harlingen), Starr County (Rio Grande City) and the remaining counties of the Rio Grande Valley. The hotel is "historic" which has its advantages (including balconies on the interior,... More 

Was this review helpful? Yes 2
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team... More 

Richmond, Virginia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 23, 2015

When I was booking my trip to McAllen, Texas last week, I was surprised to see a Renaissance available there. Being a gold member with Marriott, I thought why not give it a try? The Pro's: Beautiful building from the exterior and awesome caring staff. The cons everything else, literally... Where to start?? I got there late (about 11:30) and... More 

Was this review helpful? Yes 2
Leo P, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Thank you for taking the time to share your experience with us. As a Renaissance are objective is to provide the best service and experience to our guest. I feel we fell short on providing this experience and I hope on your next trip to McAllen you give us the opportunity to do so. ICH More 

McAllen, Texas
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 19, 2015

Nicely appointed rooms and beautiful courtyard view made for the perfect stay to experience a taste of Old McAllen. Stay for the ambience! Room was very clean and comfortable and hotel is equipped with all the standard amenities for the Renaissance brand.

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 5, 2015

Casa de Palmas feels more like being at home than a hotel. The staff remember you and treat you like family. It's a beautiful, clean hotel. The breakfast is always fresh and the evening hospitality is just that, great conversations with other guests with a drink and real food as a snack, not just goldfish and pretzels, very nice. Thanks!

Was this review helpful? Yes 1
mariwes, Front Office Manager at Renaissance Casa de Palmas, responded to this review

Dear Guest, Thank you for sharing your experience at the Casa De Palmas Renaissance McAllen Hotel through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

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