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Hampton Inn & Suites McAllen

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10 West Expressway 83, McAllen, TX 78503
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Hampton Inn & Suites McAllen
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Hampton Inn & Suites McAllen
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164 Reviews from our TripAdvisor Community

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Traveler rating
    95
    45
    13
    8
    3
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58
24
5
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • Spanish first
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English first
  • All months
    (164)
  • Mar-May only
    (51)
  • Jun-Aug only
    (47)
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    (35)
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    (31)
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San Pedro Garza Garcia, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

As I mentioned earlier I found a little bit expensive the price of rooms; I can afford the price but perhaps younger people that use to go shopping to Mac Allen will look for cheaper prices even if service standards are lower. The main reason is they will use the hotel just for sleeping

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your comments. That was a good point you brought up. We will let the corporate office know your opinion of our rates. We really appreciate you letting us know. Warm Regards, Gloria Doyle Director of Sales More 

1 review
4 of 5 stars Reviewed 2 weeks ago

A diamond in the rough in the Hilton family of hotels. Far exceeded my expectations for this brand, which I typically have poor experiences with. Exceptional customer service. If you are a fan of a cool room, you totally have the flexibility to make that happen, unlike in other hotel rooms, which only get down to a certain low temperature.

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your positive comments. We are so happy to exceed your expectations. We work hard to provide great customer service. We hope to see you again the next time your visit McAllen. Sincerely, Gloria Doyle, Director of Sales More 

Pflugerville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

If you are staying at this hotel to enjoy the complimentary hot breakfast ... DO NOT bother. The food is not cooked onsite. The scrambled eggs come out of a microwaved bag that doesn't have a good taste or texture. The sliced fruit looks and tastes rotten. They ran out of biscuits early in the day. The A/C in the... More 

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Dear Melissa D, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Well located and with the ammenities that are always present in Hampton inn, this must be the nicest hotel in the valley. The complementary breakfast in well served and a kick for star up mornings, pillows are wonderful and confort is warrantied

Review collected in partnership with Hampton

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel, from the cleaning staff to the front desk to the shuttle driver, were always extremely helpful and glad to help. The room was extremely clean and was wonderful. I would stay here every trip.

Review collected in partnership with Hampton

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GEORGTOWN, United States
1 review
2 of 5 stars Reviewed April 12, 2015

I have stayed in several Hampton INN & SUITES and This one was the worst I have ever experienced. Lack luster staff, uncomfortable beds, pillows. and what workout room, lack of one at this location. And what happened to the evening cookies, gots to have my cookies, They were non-existent , and when asked when they were going bring them... More 

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Mr. Young, Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room and service you received. We will take your comments under consideration as we work to improve our guest experience. We hope you will... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

We needed a room at the last minute on a holiday weekend, and Hampton was able to accommodate us with a 2-Queen room using minimal Honors points. What luck! The room was clean and spacious, the in-room internet was a great benefit, and I'm still dreaming of that comfortable bed!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your positive comments about our comfortable the beds. We are so happy we were able to accommodate you at the last minute and work hard to make sure you get the great customer service you deserve. We look forward to seeing you again on your next visit to McAllen. Sincerely, Gloria Doyle Director of Sales... More 

Pharr, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 1, 2015

Its right off the expressway so its easy to get anywhere you want. My stay was just overnight but I did have breakfast in the morning which I found to be quite tasty! The lady helping around the breakfast area was very friendly.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

We are so happy our location was ideal for you. We work hard to make sure you get a good night's sleep and a good breakfast in the morning. Customer service is our top priority. We hope to see you again on your next visit to McAllen. Warm Regards, Gloria Doyle Director of Sales More 

Brownsville, United States
1 review
5 of 5 stars Reviewed April 1, 2015

We were made to feel welcome from the minute we arrived until the minute we left. The staff made sure to accommodate our group needs. We were able to check in to one available room before official check in time, so we would not need to leave our luggage in our vehicle, while we traveled around McAllen on the first... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Victoria, I am so happy to hear we made you feel welcome the minute you arrived. We work hard to make sure you get the customer service you deserve. We will always try to accommodate your needs if at all possible. We hope to see you again the next time you visit McAllen. Warm Regards, Gloria Doyle-Director of Sales More 

Eufaula, Alabama
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

I got to stay at this hotel again. It was an awesome stay this trip. The staff went out of their way to welcome me as a Diamond member and to make sure I was happy. The cleaning staff did a great job keeping my room clean. The free breakfast was very satisfying. The capability of the wireless WiFi and... More 

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Dear Mack, Thank you so much for your positive comments. We are so happy the room was clean, breakfast good and you were able to take advantage of our wireless internet. We work hard to make sure you get the great service you deserve. We look forward to seeing you again in April. Warm Regards, Gloria Doyle, Director of Sales... More 

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