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Hampton Inn & Suites McAllen

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10 West Expressway 83, McAllen, TX 78503
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Hampton Inn & Suites McAllen
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176 Reviews from our TripAdvisor Community

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Traveler rating
    102
    48
    14
    9
    3
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63
24
5
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (176)
  • Mar-May only
    (51)
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ARCATA
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Hampton Inn in McAllen was a pleasure to deal with from start to finish. Booking direct with the hotel gave me the opportunity to request specific available room location (quiet) and staff went out of their way to accommodate me. Thank you! My work is hot and dusty in the area of McAllen and it was always such a relief... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

The property itself was fine . My issue was with the staff they didn't seem to want to be there. I am use to Hiltons extreme care to offering excellent customer service and this hotel was far from that.

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

I am so sorry we did not provide you with good customer service. This is not the Hampton way. You are so right about needing additional training. We have already scheduled additional training. Thank you so much for bringing this to our attention. If we don't know there is a problem, we can't fix it. I hope you give us... More 

Monterrey, Mexico
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hampton Inn & Suites in McAllen is a very functional hotel, it is clean, well maintained and has a location close to all the main activities in McAllen. A favorite of Mexican visitors from Monterrey it offers the complimentary breakfast and its rates are among the best in its class. Highly recommended for a visit to the Rio Grande... More 

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Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

you have very clean places, comfort and cozy place... very clean... the staff is always polite and very helpful.... one thing is missing the options you have for tv options... they do not offer options for toddlers.... like discovery kids... disney channel

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New Braunfels, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed here to visit with friends and we were very satisfied with all aspects of our stay. We would highly recommend this hotel to anyone. I always look for a Hampton Inn when I am traveling because they are always clean, comfortable and a good value for the money.

Review collected in partnership with Hampton

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Waterloo, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel literally hundreds of times. The staff is always polite and very helpful. It tends to get overrun by noisy shoppers on the weekends though. It is great during the week though.

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

It is always a pleasure to see you. We do appreciate that you stay with us on a regular basis. Thank you so much for the positive comments. We work hard to give you the customer service you deserve. We look forward to seeing you on your next visit to McAllen. Warm Regards, Gloria Doyle Director of Sales More 

San Antonio TX, United States
1 review
5 of 5 stars Reviewed July 27, 2015

This is a great hotel for a business traveler. Convenient to nearby restaurants and shopping. The hotel staff was very friendly and service oriented. I will definitely be using this hotel again for my business travel tot he Valley.

Review collected in partnership with Hampton

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Atlanta, Georgia
Level Contributor
227 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed July 16, 2015

Check in was great. Good friendly staff. Rooms and facility were all up to date and clean. Bed was a little soft but still comfortable. Everything was working well. The exercise room was well equipped and everything worked. Breakfast was typical Hampton but was missing the fruit. Wednesday they-have a reception with free drinks. This is a decent stay but... More 

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Carrollton, United States
2 reviews
5 of 5 stars Reviewed July 6, 2015

I had a 3-day work assignment in the area; this hotel is very convenient and the staff is excellent. There are many restaurants nearby and a full service grocery store one block away. I will stay at this Hampton Inn again the next time I am in the McAllen area.

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your positive comments. We work hard to make sure you get the great customer service you deserve. We are so glad you enjoyed our hotel, the convenient grocery store (HEB) and the staff showed you how special you are to us. We hope to see you again. Warm Regards, Gloria Doyle Director of Sales 956.661.1100 More 

San Pedro Garza Garcia, Mexico
1 review
4 of 5 stars Reviewed June 22, 2015

As I mentioned earlier I found a little bit expensive the price of rooms; I can afford the price but perhaps younger people that use to go shopping to Mac Allen will look for cheaper prices even if service standards are lower. The main reason is they will use the hotel just for sleeping

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your comments. That was a good point you brought up. We will let the corporate office know your opinion of our rates. We really appreciate you letting us know. Warm Regards, Gloria Doyle Director of Sales More 

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