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Hampton Inn & Suites McAllen

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10 West Expressway 83, McAllen, TX 78503
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Hampton Inn & Suites McAllen
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Hampton Inn & Suites McAllen
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156 reviews from our community

Traveler rating
    92
    41
    13
    7
    3
See reviews for
55
24
3
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • All months
    (156)
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    (51)
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GEORGTOWN, United States
1 review
2 of 5 stars Reviewed April 12, 2015

I have stayed in several Hampton INN & SUITES and This one was the worst I have ever experienced. Lack luster staff, uncomfortable beds, pillows. and what workout room, lack of one at this location. And what happened to the evening cookies, gots to have my cookies, They were non-existent , and when asked when they were going bring them... More 

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Mr. Young, Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room and service you received. We will take your comments under consideration as we work to improve our guest experience. We hope you will... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

We needed a room at the last minute on a holiday weekend, and Hampton was able to accommodate us with a 2-Queen room using minimal Honors points. What luck! The room was clean and spacious, the in-room internet was a great benefit, and I'm still dreaming of that comfortable bed!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for your positive comments about our comfortable the beds. We are so happy we were able to accommodate you at the last minute and work hard to make sure you get the great customer service you deserve. We look forward to seeing you again on your next visit to McAllen. Sincerely, Gloria Doyle Director of Sales... More 

Pharr, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2015

Its right off the expressway so its easy to get anywhere you want. My stay was just overnight but I did have breakfast in the morning which I found to be quite tasty! The lady helping around the breakfast area was very friendly.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

We are so happy our location was ideal for you. We work hard to make sure you get a good night's sleep and a good breakfast in the morning. Customer service is our top priority. We hope to see you again on your next visit to McAllen. Warm Regards, Gloria Doyle Director of Sales More 

Brownsville, United States
1 review
5 of 5 stars Reviewed April 1, 2015

We were made to feel welcome from the minute we arrived until the minute we left. The staff made sure to accommodate our group needs. We were able to check in to one available room before official check in time, so we would not need to leave our luggage in our vehicle, while we traveled around McAllen on the first... More 

Review collected in partnership with Hampton

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Victoria, I am so happy to hear we made you feel welcome the minute you arrived. We work hard to make sure you get the customer service you deserve. We will always try to accommodate your needs if at all possible. We hope to see you again the next time you visit McAllen. Warm Regards, Gloria Doyle-Director of Sales More 

Eufaula, Alabama
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

I got to stay at this hotel again. It was an awesome stay this trip. The staff went out of their way to welcome me as a Diamond member and to make sure I was happy. The cleaning staff did a great job keeping my room clean. The free breakfast was very satisfying. The capability of the wireless WiFi and... More 

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Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Dear Mack, Thank you so much for your positive comments. We are so happy the room was clean, breakfast good and you were able to take advantage of our wireless internet. We work hard to make sure you get the great service you deserve. We look forward to seeing you again in April. Warm Regards, Gloria Doyle, Director of Sales... More 

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 27, 2015

This hotel was super nice and in a great location. Very comfortable beds. Nice breakfast choices.There was shopping and restaurants close by. I will definitely stay there again. . The complementary breakfast was good. The staff was extremely friendly and helped me find places where I could go to dinner. The internet was included for free

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Thank you so much for all your positive comments. We work hard to make sure you have a super clean room, comfortable bed and an overall great experience. We look forward to seeing you again the next time you visit McAllen. Warm Regards, Gloria Doyle Director of Sales 956.661.1100 More 

Buford, United States
1 review
5 of 5 stars Reviewed March 23, 2015

This hotel was super nice and in a great location. Very comfortable beds. Nice breakfast choices.There was shopping and restaurants close by. I will definitely stay there again. The rate was excellent especially since it was Spring Break.

Review collected in partnership with Hampton

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Dear Ms.Nancy, Thank you so much for your positive comments about our location, comfortable beds and good breakfast choices. We work hard to make sure you get the great service you expect. Feeling refreshed and well rested starts your day on a good note. We look forward to seeing you again on your next trip to McAllen. Warm Regards, Gloria... More 

Houston, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 22, 2015

We had an wonderful stay at the Hampton Inn and Suites the Lobby and Room suite were Very clean, the staff were very plesant and help, I would rate the staff as Excellent in coustomer Service. Thank You we will be back.

Review collected in partnership with Hampton

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Austin, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 16, 2015

I stayed at this hotel for 4 nights. It was really good experience. The complementary breakfast was good. The staff was extremely friendly and helped me find places where I could go to dinner. The internet was included for free. No problem at all whatsoever. Will definitely go back if I have business in McAllen again.

Was this review helpful? Yes
Gloria D, Director of Sales at Hampton Inn & Suites McAllen, responded to this review

Dear Jorge, Thank you so much for your positive comments. We are so happy the staff made you feel welcome and helped you find good places to eat. We work hard to make sure you get the great customer service you deserve. We look forward to seeing you again, the next time you visit McAllen. Warm Regards, Gloria Doyle, Director... More 

Houston, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

I stayed here with my family for a funeral. We were comfortable and treated very well by the staff. I am a Hilton Diamond member, and never got recognized for it, but that is okay. I have stayed at Hampton Inns many times in the past for work and this one was what I expected. We enjoyed the breakfast and... More 

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