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Residence Inn McAllen

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220 W. Expressway 83, McAllen, TX 78501
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Residence Inn McAllen
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Residence Inn McAllen
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44 Reviews from our TripAdvisor Community

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Traveler rating
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
64 reviews 64 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pool and breakfast, plus all the cooking facilities in-room make this a good place to base yourself when in the valley. I stay here often, but since I was last here the have built a new HEB grocery next door. While convenient, the traffic and motel entrance are a cluster-buster of a problem. There is no dedicated entrance to the... More 

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Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 12, 2015 via mobile

Christopher at front desk was very helpful. Close to medical center, HEB in adjoining parking lot for easy shopping , easy on and off highway, clean but ready for a redo. TVs are small with only a 32 inch screen

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Phoenix, Arizona
Top Contributor
81 reviews 81 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 26, 2015

Went to this hotel and stayed for 3 days. Breakfast and dinner were provided free and available daily. the hotel is located by many restaurants and an HEB grocery store was only 500yards away. The suites were clean but the furniture was a little outdated. Overall I would stay here again because of the location to the airport.

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Flemish Brabant Province, Belgium
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed November 27, 2014

Went there with wife and 2 children. Overall we were happy with the hotel and friendly staff. Had some bad luck due to the construction site next to it spoiling the pool experience and with fire alarm that went off 2-3 times for no apparent reason due to battery failure. The hotel needs to be refreshed, true. However overall the... More 

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Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you taking the time to review your most recent stay with us. Although, I was pleased to hear of your satisfaction with the accommodations and our friendly staff, I was disappointed to hear of the issues regarding the alarm going off multiple times in your suite. I am sharing your information with the proper departments for follow up. Thank... More 

Contributor
20 reviews 20 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 28, 2014

I do not know how this property has maintained the Marriott name, I really do not. There are several run down hotels in the area that are half the price. I have added my own pictures to the growing photo album on this page. The property is in a great location and was quiet, just poorly maintained. The shower rod... More 

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Alan K, General Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to let us know of the conditions of your guest room while at the Residence Inn McAllen. I cannot stress enough to you, how sincerely sorry I am to have you point out such obvious things that should have been corrected by us, long before you arrived at our hotel. I have... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

Worn and outdated is the best way to describe this Residence Inn. But first to the positives: -close to nearby bars/restaurants. -Border Patrol presence seems like a good thing to me if safety is a concern. -Didn't have any issue with noise. -Staff is also extremely friendly and the -food smelled really good though I didn't have time to try.... More 

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Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to review your recent stay with us. I sincerely apologize for the way your suite looked and smelled. Your comments have been passes onto our housekeeping and maintenance departments for correction. Comments like yours help in many ways to get our property to a higher guest satisfaction level. Sincerely, Alan Knoblach General... More 

Houston, Texas, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed September 9, 2014

I have been as loyal as possible to the Marriott brand and was thrilled to have a Residence Inn to stay at while working in the area. Imagine my surprise when I wound up in this dump! I will spare the long winded narrative, but suffice to say this place hit the trifecta for a bad hotel; Dirty, poor service,... More 

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Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for your review of our property. We take all of our guests comments seriously, and yours made us refocus our attention to those areas that can make or break a hotel or a company. Your pictures make us work even harder to make all of our guests stays perfect in every way. We sincerely apologize for... More 

Plattsburgh, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 9, 2014

I stayed at this hotel for 3 weeks in August-September 2014. I have to say overall the hotel was great. The rooms are definitely in need of an upgrade- they're worn and dingy looking. However, they're clean and everything works good. The staff is very friendly and accommodating- they arranged to have my room cleaned in conjunction with my work... More 

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Jacksonville, Florida
Top Contributor
162 reviews 162 reviews
13 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 22, 2013

I didn't spend a lot of time at the hotel so I can't really speak to the amenities. It's a nice hotel on the outside and it was close to a lot of the restaurants we ate at. The rooms were a bit worn out. I had a really comfortable bed but the rest of the furnishing were worn out... More 

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you for taking the time and providing feedback on your current stay. I would like to inform you that we are scheduled for a renovation in 2014, with lobby, rooms, and outside upgrades as well. We are excited about the up coming change. As you mentioned, our service is very important and I'm pleased you saw our team... More 

McAllen, Texas
Top Contributor
175 reviews 175 reviews
37 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 5, 2013

If you need to come to McAllen for an extended stay, but not need to rent an apartment long term, The Residence is a good choice. The staff is friendly, the location is nice, their is a respectable hot breakfast everyday, and a nice social hour with meal quality items Monday-Wednesday. If you have a pet, they are welcome as... More 

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Thank you for taking the time and giving us your feedback. It is always great to have you back and your family. We look forward to your next visit! I will share your comments with the staff. Thanks again, Joshua Rodriguez General Manager More 

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