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All 36 McAllen hotels

Residence Inn McAllen

3.0 of 5 Hotel   |   220 W. Expressway 83, McAllen, TX 78501
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Residence Inn McAllen
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77%
Ranked #13 of 36 Hotels in McAllen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
bassclar15 Plattsburgh, New York
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37 reviews from our community

Traveler rating
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    9
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    2
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10
2
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22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas, United States
1 review
1 of 5 stars Reviewed 1 week ago

I have been as loyal as possible to the Marriott brand and was thrilled to have a Residence Inn to stay at while working in the area. Imagine my surprise when I wound up in this dump! I will spare the long winded narrative, but suffice to say this place hit the trifecta for a bad hotel; Dirty, poor service,... More

Was this review helpful? Yes
Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for your review of our property. We take all of our guests comments seriously, and yours made us refocus our attention to those areas that can make or break a hotel or a company. Your pictures make us work even harder to make all of our guests stays perfect in every way. We sincerely apologize for... More

Plattsburgh, New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 3 weeks in August-September 2014. I have to say overall the hotel was great. The rooms are definitely in need of an upgrade- they're worn and dingy looking. However, they're clean and everything works good. The staff is very friendly and accommodating- they arranged to have my room cleaned in conjunction with my work... More

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Jacksonville, Florida
Top Contributor
151 reviews 151 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 22, 2013

I didn't spend a lot of time at the hotel so I can't really speak to the amenities. It's a nice hotel on the outside and it was close to a lot of the restaurants we ate at. The rooms were a bit worn out. I had a really comfortable bed but the rest of the furnishing were worn out... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you for taking the time and providing feedback on your current stay. I would like to inform you that we are scheduled for a renovation in 2014, with lobby, rooms, and outside upgrades as well. We are excited about the up coming change. As you mentioned, our service is very important and I'm pleased you saw our team... More

McAllen, Texas
Top Contributor
79 reviews 79 reviews
25 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 5, 2013

If you need to come to McAllen for an extended stay, but not need to rent an apartment long term, The Residence is a good choice. The staff is friendly, the location is nice, their is a respectable hot breakfast everyday, and a nice social hour with meal quality items Monday-Wednesday. If you have a pet, they are welcome as... More

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

Thank you for taking the time and giving us your feedback. It is always great to have you back and your family. We look forward to your next visit! I will share your comments with the staff. Thanks again, Joshua Rodriguez General Manager More

Paso Robles, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 19, 2013

To all, , Our stay at Residence Inn, McAllen was wonderful. Great staff, beginning with the manager Joshua, to the house-keeping, and even maintenance. The facility was very clean , convenient, very good breakfast facilities,( they even have an evening meal Included). We ( my wife and I) were treated very well, as we had transferred from another hotel (... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, and thank you so much for your comments and staying with us. It was our pleasure to show you some southern Texas Hospitality. We have shared your comments with our staff and our corporate office as well. Thanks again and we look forward to your next visit! Joshua Rodriguez General Manager More

East Lansing, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed for 3 nights in October and enjoyed the spacious rooms and the exceptional service from the staff and management. For example, the first morning, we had problems with the tub draining. The manager quickly arranged for us to use the bathroom in a room across the hall rather than sending a plumber to come fix our drain. Nice... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you so much for taking the time and putting your experience online! We thank you for being a guest and I enjoyed to see our staff take control and think out of the box. I have thanked the staff and will share with Chris! He is a great employee and asset to the Hotel. Thanks again. On another... More

McAllen, Texas
1 review
5 of 5 stars Reviewed September 13, 2013

General Manager and staff are perfect hosts at a facility with spacious rooms, clean and comfortable bedding, excellent wi-fi connections, free breakfasts, and easy access to airport and expressway. If in the Valley a stay at the McAllen Marriott Residence Inn will allow you to be productive and pleasurable.

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

It was a pleasure having you as a guest of our Hotel! Thank you for the great feedback and we look forward to your next visit to McAllen and the Residence Inn by Marriott. Have a great day and thanks for your time. Joshua Rodriguez General Manager More

Austin, Texas
Top Contributor
59 reviews 59 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 18, 2013

I spent a couple of nights here when I was in town for work and the hotel was more than I expected. The suites are good sized and it is nice having your own full kitchen to use. The beds are SUPER comfy with lots of pillows. The hotel and room was clean and the staff were all super friendly.... More

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello and thank you for filling out the tripadvisor for your current stay. We appreciate your feedback and are pleased we exceeded your expectation. Please feel free to contact me or any staff directly when you are coming back. Thanks again for your time and business. Joshua Rodriguez General Manager More

1 review
5 of 5 stars Reviewed May 21, 2013 via mobile

I stayed for three months in a row going back home every Friday and coming back to " home away from home" every Sunday. Everybody in the staff make me feel special and welcome, and even though there were some issues, they were resolved with promptness and efficiency. They provide a very complete breakfast buffet and three days out of... More

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

The Management Team and staff would like to thank you for your comments regarding your stay. It was great having you there and seeing you each morning for breakfast. We are pleased you enjoyed your stay and thank you for your great comments. We look forward to your next visit or seeing anyone from your company. Once again, thank you!... More

Clinton TN
Top Contributor
72 reviews 72 reviews
41 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 13, 2013

I have been to this hotel before and the service and perks are diminishing as time goes by. The housekeeping empties the room trash cans most days but not every day. They have 2 signs up for the evening light meal. One states Monday-Thursday and the other Monday-Wednesday. And it is Mon-Wed now. Breakfast starts later then practical for most... More

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you for giving your feedback on your recent stay. I apologize for not meeting your expectations. We actually have order new parts for the grill and it should be here the week of May 20th. I will address the housekeeping issue and we have removed the old brochures at the front desk that had the old time for... More

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Additional Information about Residence Inn McAllen

Address: 220 W. Expressway 83, McAllen, TX 78501
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn McAllen 3*
Number of rooms: 78
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Also Known As:
Mcallen Residence Inn

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