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All 36 McAllen hotels

Residence Inn McAllen

3.0 of 5 Hotel   |   220 W. Expressway 83, McAllen, TX 78501
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Residence Inn McAllen
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Ranked #19 of 36 Hotels in McAllen
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed September 25, 2014
Kyle E Atlanta, Georgia
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39 reviews from our community

Traveler rating
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    10
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    3
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10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 28, 2014

I do not know how this property has maintained the Marriott name, I really do not. There are several run down hotels in the area that are half the price. I have added my own pictures to the growing photo album on this page. The property is in a great location and was quiet, just poorly maintained. The shower rod... More

Was this review helpful? Yes
Alan K, General Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to let us know of the conditions of your guest room while at the Residence Inn McAllen. I cannot stress enough to you, how sincerely sorry I am to have you point out such obvious things that should have been corrected by us, long before you arrived at our hotel. I have... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

Worn and outdated is the best way to describe this Residence Inn. But first to the positives: -close to nearby bars/restaurants. -Border Patrol presence seems like a good thing to me if safety is a concern. -Didn't have any issue with noise. -Staff is also extremely friendly and the -food smelled really good though I didn't have time to try.... More

Was this review helpful? Yes
Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to review your recent stay with us. I sincerely apologize for the way your suite looked and smelled. Your comments have been passes onto our housekeeping and maintenance departments for correction. Comments like yours help in many ways to get our property to a higher guest satisfaction level. Sincerely, Alan Knoblach General... More

Houston, Texas, United States
1 review
1 of 5 stars Reviewed September 9, 2014

I have been as loyal as possible to the Marriott brand and was thrilled to have a Residence Inn to stay at while working in the area. Imagine my surprise when I wound up in this dump! I will spare the long winded narrative, but suffice to say this place hit the trifecta for a bad hotel; Dirty, poor service,... More

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Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for your review of our property. We take all of our guests comments seriously, and yours made us refocus our attention to those areas that can make or break a hotel or a company. Your pictures make us work even harder to make all of our guests stays perfect in every way. We sincerely apologize for... More

Plattsburgh, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 9, 2014

I stayed at this hotel for 3 weeks in August-September 2014. I have to say overall the hotel was great. The rooms are definitely in need of an upgrade- they're worn and dingy looking. However, they're clean and everything works good. The staff is very friendly and accommodating- they arranged to have my room cleaned in conjunction with my work... More

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Jacksonville, Florida
Top Contributor
156 reviews 156 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed November 22, 2013

I didn't spend a lot of time at the hotel so I can't really speak to the amenities. It's a nice hotel on the outside and it was close to a lot of the restaurants we ate at. The rooms were a bit worn out. I had a really comfortable bed but the rest of the furnishing were worn out... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you for taking the time and providing feedback on your current stay. I would like to inform you that we are scheduled for a renovation in 2014, with lobby, rooms, and outside upgrades as well. We are excited about the up coming change. As you mentioned, our service is very important and I'm pleased you saw our team... More

McAllen, Texas
Top Contributor
96 reviews 96 reviews
29 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 5, 2013

If you need to come to McAllen for an extended stay, but not need to rent an apartment long term, The Residence is a good choice. The staff is friendly, the location is nice, their is a respectable hot breakfast everyday, and a nice social hour with meal quality items Monday-Wednesday. If you have a pet, they are welcome as... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Thank you for taking the time and giving us your feedback. It is always great to have you back and your family. We look forward to your next visit! I will share your comments with the staff. Thanks again, Joshua Rodriguez General Manager More

Paso Robles, California
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

To all, , Our stay at Residence Inn, McAllen was wonderful. Great staff, beginning with the manager Joshua, to the house-keeping, and even maintenance. The facility was very clean , convenient, very good breakfast facilities,( they even have an evening meal Included). We ( my wife and I) were treated very well, as we had transferred from another hotel (... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, and thank you so much for your comments and staying with us. It was our pleasure to show you some southern Texas Hospitality. We have shared your comments with our staff and our corporate office as well. Thanks again and we look forward to your next visit! Joshua Rodriguez General Manager More

East Lansing, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2013

We stayed for 3 nights in October and enjoyed the spacious rooms and the exceptional service from the staff and management. For example, the first morning, we had problems with the tub draining. The manager quickly arranged for us to use the bathroom in a room across the hall rather than sending a plumber to come fix our drain. Nice... More

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Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello, thank you so much for taking the time and putting your experience online! We thank you for being a guest and I enjoyed to see our staff take control and think out of the box. I have thanked the staff and will share with Chris! He is a great employee and asset to the Hotel. Thanks again. On another... More

McAllen, Texas
1 review
5 of 5 stars Reviewed September 13, 2013

General Manager and staff are perfect hosts at a facility with spacious rooms, clean and comfortable bedding, excellent wi-fi connections, free breakfasts, and easy access to airport and expressway. If in the Valley a stay at the McAllen Marriott Residence Inn will allow you to be productive and pleasurable.

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

It was a pleasure having you as a guest of our Hotel! Thank you for the great feedback and we look forward to your next visit to McAllen and the Residence Inn by Marriott. Have a great day and thanks for your time. Joshua Rodriguez General Manager More

Austin, Texas
Top Contributor
69 reviews 69 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 18, 2013

I spent a couple of nights here when I was in town for work and the hotel was more than I expected. The suites are good sized and it is nice having your own full kitchen to use. The beds are SUPER comfy with lots of pillows. The hotel and room was clean and the staff were all super friendly.... More

Was this review helpful? Yes
Joshua R, General Manager at Residence Inn McAllen, responded to this review

Hello and thank you for filling out the tripadvisor for your current stay. We appreciate your feedback and are pleased we exceeded your expectation. Please feel free to contact me or any staff directly when you are coming back. Thanks again for your time and business. Joshua Rodriguez General Manager More

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Additional Information about Residence Inn McAllen

Address: 220 W. Expressway 83, McAllen, TX 78501
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn McAllen 3*
Number of rooms: 78
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Also Known As:
Mcallen Residence Inn

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