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Residence Inn McAllen

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220 W. Expressway 83, McAllen, TX 78501
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Residence Inn McAllen
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50 Reviews from our TripAdvisor Community

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Maine
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Our room the first two nights looked okay other than being a bit outdated but had a musty smell to them. We traveled and came back for our last two nights only to find they upgraded us. We reserved a king room and they put us in two doubles. I'm not sure how they consider that an upgrade! We told... More 

Helpful?
Thank LvsMaui
Monica L, General Manager at Residence Inn McAllen, responded to this review

Dear Guest, Thank you for taking your time to write a review for us. We always strive to give our guest the best customer service available and I am sorry to hear this was not your case. I have spoken to my Front Office Manager on this matter and I have been informed credit has been issued on our end.... More 

New York City, New York
Level Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel but it's in the midst of a remodel so there is a lot of construction going on. They are doing a nice job but the hotel is a bit of a mess. The rooms are nice the bathroom is small and the shower is small. Nice enough but nothing special. The staff is very friendly but the maid... More 

Helpful?
Thank Lou C
Monica L, General Manager at Residence Inn McAllen, responded to this review

Dear Guest Thank you for taking your time to review our property for your experience in your recent stay at the Residence Inn by Marriott McAllen. We always strive to give our guest the best customer service and experience and Im sorry to hear this was not your case. I will make sure to notify the appropriate departments on your... More 

San Antonio, Texas
Level Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 1, 2015 via mobile

I like staying at Residence Inn whenever I can. They offer nice rooms at a decent price. While this Residence Inn was comfortable, it is old and shows a LOT of wear. The good news is that it is being totally renovated, which I was told is supposed to be completed in April 2016. I'm sure this will meet the... More 

Helpful?
Thank David T
Tampa, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed November 28, 2015 via mobile

This hotel still care about its guests! This means everything to me. Customer service is not at the top of a lot of businesses list these days! Which is pretty sad! It's very clean. The people who work at the front desk were very friendly and most helpful! Everyone always had a smile. Including housekeeping and the ladies in the... More 

Helpful?
Thank Barbara A
Houston, Texas
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 15, 2015 via mobile

Pool and breakfast, plus all the cooking facilities in-room make this a good place to base yourself when in the valley. I stay here often, but since I was last here the have built a new HEB grocery next door. While convenient, the traffic and motel entrance are a cluster-buster of a problem. There is no dedicated entrance to the... More 

Helpful?
Thank TexasDuke2014
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 12, 2015 via mobile

Christopher at front desk was very helpful. Close to medical center, HEB in adjoining parking lot for easy shopping , easy on and off highway, clean but ready for a redo. TVs are small with only a 32 inch screen

Helpful?
2 Thank Christopher D
Phoenix, Arizona
Level Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed February 26, 2015

Went to this hotel and stayed for 3 days. Breakfast and dinner were provided free and available daily. the hotel is located by many restaurants and an HEB grocery store was only 500yards away. The suites were clean but the furniture was a little outdated. Overall I would stay here again because of the location to the airport.

Helpful?
Thank mike k
Flemish Brabant Province, Belgium
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 27, 2014

Went there with wife and 2 children. Overall we were happy with the hotel and friendly staff. Had some bad luck due to the construction site next to it spoiling the pool experience and with fire alarm that went off 2-3 times for no apparent reason due to battery failure. The hotel needs to be refreshed, true. However overall the... More 

Helpful?
Thank bluepowder78
Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you taking the time to review your most recent stay with us. Although, I was pleased to hear of your satisfaction with the accommodations and our friendly staff, I was disappointed to hear of the issues regarding the alarm going off multiple times in your suite. I am sharing your information with the proper departments for follow up. Thank... More 

Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed September 28, 2014

I do not know how this property has maintained the Marriott name, I really do not. There are several run down hotels in the area that are half the price. I have added my own pictures to the growing photo album on this page. The property is in a great location and was quiet, just poorly maintained. The shower rod... More 

Helpful?
Thank James R
Alan K, General Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to let us know of the conditions of your guest room while at the Residence Inn McAllen. I cannot stress enough to you, how sincerely sorry I am to have you point out such obvious things that should have been corrected by us, long before you arrived at our hotel. I have... More 

Atlanta, Georgia
Level Contributor
7 reviews
7 hotel reviews
3 of 5 stars Reviewed September 25, 2014

Worn and outdated is the best way to describe this Residence Inn. But first to the positives: -close to nearby bars/restaurants. -Border Patrol presence seems like a good thing to me if safety is a concern. -Didn't have any issue with noise. -Staff is also extremely friendly and the -food smelled really good though I didn't have time to try.... More 

Helpful?
Thank Kyle E
Alan K, Manager at Residence Inn McAllen, responded to this review

Thank you so much for taking the time to review your recent stay with us. I sincerely apologize for the way your suite looked and smelled. Your comments have been passes onto our housekeeping and maintenance departments for correction. Comments like yours help in many ways to get our property to a higher guest satisfaction level. Sincerely, Alan Knoblach General... More 

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