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Courtyard by Marriott McAllen Airport

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2131 South 10th St., McAllen, TX 78503
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1 room 1 guest
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Courtyard by Marriott McAllen Airport
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54 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (54)
  • Mar-May only
    (14)
  • Jun-Aug only
    (20)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (14)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Rooms are not well-maintained. Breakfast is revolting--bordering on inedible. And the personnel had a bad attitude. The restaurant was closed almost the whole time I was there and would not serve even basic items on their menu when they were open. A receptionist named "Erik" told me that housekeeping was unwilling to accommodate any late check-outs. I asked to speak... More 

Was this review helpful? Yes
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello Mr. H. Our apologies that we didn't meet your expectations while you visited. This is not typical of our services and it concerns me. I couldn't find you in the system since I only have your last inital H. If you would be so kind to contact me, I would like more information of your dates of stay and... More 

Phoenix
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came to do a training - the room at first seemed clean but then I realized that the bathroom was not fully clean. Wall under mirror had toothpaste, sink was full of water and tub not very clean. The air conditioning smelled bad and they kept it at 69 degrees. Way too cold for me. I Had to adjust it... More 

Was this review helpful? Yes
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time and letting us know about your experience in the room. I do apologize for the housekeeping issues mentioned. We will share with the rest of our team and the housekeeper who cleaned that room. We thank you for sharing about the great service you experienced and the staff you metioned. We will let them... More 

The Woodlands, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 16, 2015

Husband here on work and I came along. Great location. Nice mall less then a block away. I had never been to McAllen and was shocked at all the shopping to b done around here. They have every store u can name. All within 15 minutes. Town is quite nice. I would come back. Tried to get 1 more night... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you so much for taking the time and letting us know about your stay. It is our pleasure to serve you while you are here. We shall see you next time on your visit to our city. Thank you again. Joshua Rodriguez General Manager More 

Phoenix, Arizona
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 16, 2015

I just love this hotel. So close to the airport that I can use the shuttle and skip the rental car. The mall and dozens of restaurants are walking distance and a golf course across the street if needed. I have never been disappointed here, and the rooms and the grounds are clean. The free hot breakfasts are good value... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Mike, thank you so much again for your comments. It is always great to have you here! We will share your comments with our team and it is always our pleasure to service you will your in McAllen. See you next time. Joshua Rodriguez General Manager More 

McAllen, Texas
1 review
2 of 5 stars Reviewed June 15, 2015

I want to complain about a recent stay at this hotel on June 13-14, 2015. When I reserved 2 rooms I bought a package that included Breakfast, A Bottle Of Champagne, Chocolate Covered Strawberries and Late Checkout. After I checked In at the desk I reminded the Desk Clerk that I had bought this package and his rude answer was:... More 

Was this review helpful? Yes
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

First I would like to apologize to you that we didn't meet your expectations during your check in process. I can assure you this is not typical of the desk clerk that you saw both evening and morning when you departed. I will be sharing with him the notes and how we should have been ready for your package and... More 

Mission, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 26, 2015

I use this hotel regularly and have always been treated well. Check in is a breeze, always have my keys ready and my room is impeccable, fresh, clean, with everything I could need. Room service is quick, fairly priced and great selection to get a quick bite. Breakfast is plentiful, varied and with enough room for everyone to sit down.... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time and letting us know your experience at our Hotel. We will share your comments with our team and look forward to your next visit! Thanks Again, Joshua Rodriguez General Manager More 

RI
Level Contributor
100 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed April 22, 2015

Hotel is located near a mall and many restaurant which you can walk to or take their free shuttle. I'm not sure now old this place is but it looks new to me. My room is typical of a courtyard and it very neat and clean. The bar is very small with only 3 seats but they do serve breakfast... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you so much for taking the time and letting us know about your Hotel stay. I'm pleased you enjoyed our Bistro Area with our breakfast and dinner. We look forward to your next visit. Thanks Again. Joshua Rodriguez General Manager More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

I will be coming to your property next weekend and needed some information about different things. I spoke to Joelle(sorry if I spelled his name wrong), but he was FANTASTIC!!!!!!!!! He got me all the info I needed and I am so excited to meet him and thank him for his service. Awesome pre-stay. Thank you.

Was this review helpful? Yes 1
Joshua R, Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello and thank you for taking the time and giving your feedback about Joel. He's one of our front desk clerks who works at our Courtyard and Farifield Marriott Hotels. I will let him know about your comments. We look forward to serving you and your family. Safe Travels. Joshua Rodriguez General Manager More 

Hermosa Beach, California
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 20, 2015

I've stayed here many times in the past 15 years. It was renovated several years ago. The people who manage the front desk and bar/bistro are very friendly and accommodating. The rooms are always clean. The air con units in some of the rooms can be a bit noisy and recently noticed the wallpaper coming off in my room. The... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time in giving us your feedback on our great staff service! We will share with the team. I apologize for the floor noise. We are also looking into adding some more items to our fitness room. Thanks again and see you next time. Joshua Rodriguez General Manager More 

Cape Coral, Florida
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 12, 2015

Stayed at the Courtyard on a business trip. Typical Courtyard configuration. Hotel is near the airport. They run a shuttle. There are many chain restaurants nearby. The hotel and their property are clean and well lit. Only issue with the hotel is maid service. Two mornings I had to go to the front desk to get coffee or condiments for... More 

Was this review helpful? Yes 1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello and thank you for taking the time to give us your feedback. I will remind the housekeeping department about making sure they leave the correct items. We appreciate your time and thank you for staying with us at the Courtyard. See you on your next trip. Thank you, Joshua Rodriguez General Manager More 

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