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Courtyard by Marriott McAllen Airport

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2131 South 10th St., McAllen, TX 78503
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1 room 1 adult
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Courtyard by Marriott McAllen Airport
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61 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 12, 2015 via mobile

McAllen, a popular snowbird destination, and crossing location for some mission groups, which is why I was here. It was a trip a friend and I take annually for our churches love packs to be delivered to an orphanage in Mexico. This year our wives wanted to come, so, we stayed here. It's comfortable, clean, close to the mall, and... More 

Helpful?
Thank Chris W
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you so much for taking the time and giving us your feedback of your stay at your Courtyard. We are pleased you enjoyed your stay and our services. We will see you next time. thanks again. Joshua Rodriguez General Manager More 

Jerusalem, Israel
Level Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed November 11, 2015

The extreme graciousness of the staff more than made up for the rather plain rooms. I liked swimming in the outdoor pool after arriving from colder climate. The hotel is so close to the airport that you might even walk. The staff wouldn't hear of it, even though the shuttle was busy, and arranged for a ride for me. They... More 

Helpful?
Thank Jerusalembarbara
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you so much for giving us your feedback and you great service experience. We will share with the team your stay and your comments. Again, thank you for taking the time and sharing. We hope to see you again in the future. Joshua Rodriguez General Manager More 

Level Contributor
8 reviews
8 hotel reviews
3 of 5 stars Reviewed November 4, 2015 via mobile

The Courtyard by McAllen airport is average. The rooms are a little dated. The lobby and staff are very good. Having stayed here and the Fairfield Inn in the same parking lot I prefer the Fairfield but that is partially personal as I don't care for the Courtyard food.

Helpful?
Thank tom r
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello, thank you for taking the time and giving us your feedback regarding your stay. I will share with the team your comments regarding our great service! We are excited to say we are in the process of our remodel that should take place the first of the year. We look forward to your next visit and seeing our new... More 

Dallas
Level Contributor
221 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed October 5, 2015

The rooms are below average. Lobby is fine. Breakfast is good. Bathroom has rust around the fixture. Wallpaper in bathroom is buckling, separating. West side room was very hot with the thermo set at 68.

Helpful?
Thank jpatter1
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time to give us your feedback about the room condition. Our team is going into each room and addressing that wall paper. Our Hotel is scheduled for remodel begining 2016. We hope you give us another chance to see our rooms. Thank you for the positive comments about the other areas of the Hotel. Joshua... More 

Vancouver, Washington
Level Contributor
192 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed September 28, 2015

About what you would expect from a Courtyard property, but a little on the beat up side. This is not necessarily in the best part of the town but good for the price. Would likely try the other Marriott owned property here before coming back.

Helpful?
Thank CPhi74
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time and giving us your feedback. Our Courtyard is actually scheduled for remodel starting at the end of 2015 and begining 2016. We hope you will return to see the updated product. Thanks again for your loyalty to Marriott. Joshua Rodriguez General Manager More 

Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 14, 2015

I am staying in town for business. I typically go to the Renaissance in town (it's so beautiful there). I walked into my room after exhausting flight layovers and was greeted by a toothpaste drop marks on the hallway mirror (shame on you last guest). The tables haven't been wiped down. Noone noticed the pants stickers stuck on the inside... More 

Helpful?
Thank Ashley-Linda A
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello Ashley, Thank you for taking the time and letting us know about the room issues you saw. I'm glad we took care of them while you were here. I apologize for that and I will address that with housekeeping. I would like more information regarding which room it was. I didn't see your last name. Please feel free to... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 17, 2015

Rooms are not well-maintained. Breakfast is revolting--bordering on inedible. And the personnel had a bad attitude. The restaurant was closed almost the whole time I was there and would not serve even basic items on their menu when they were open. A receptionist named "Erik" told me that housekeeping was unwilling to accommodate any late check-outs. I asked to speak... More 

Helpful?
Thank John H
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Hello Mr. H. Our apologies that we didn't meet your expectations while you visited. This is not typical of our services and it concerns me. I couldn't find you in the system since I only have your last inital H. If you would be so kind to contact me, I would like more information of your dates of stay and... More 

Phoenix
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 8, 2015 via mobile

Came to do a training - the room at first seemed clean but then I realized that the bathroom was not fully clean. Wall under mirror had toothpaste, sink was full of water and tub not very clean. The air conditioning smelled bad and they kept it at 69 degrees. Way too cold for me. I Had to adjust it... More 

Helpful?
Thank Paisagringa
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you for taking the time and letting us know about your experience in the room. I do apologize for the housekeeping issues mentioned. We will share with the rest of our team and the housekeeper who cleaned that room. We thank you for sharing about the great service you experienced and the staff you metioned. We will let them... More 

The Woodlands, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 16, 2015 via mobile

Husband here on work and I came along. Great location. Nice mall less then a block away. I had never been to McAllen and was shocked at all the shopping to b done around here. They have every store u can name. All within 15 minutes. Town is quite nice. I would come back. Tried to get 1 more night... More 

Helpful?
1 Thank navysafe
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Thank you so much for taking the time and letting us know about your stay. It is our pleasure to serve you while you are here. We shall see you next time on your visit to our city. Thank you again. Joshua Rodriguez General Manager More 

Phoenix, Arizona
Level Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 16, 2015

I just love this hotel. So close to the airport that I can use the shuttle and skip the rental car. The mall and dozens of restaurants are walking distance and a golf course across the street if needed. I have never been disappointed here, and the rooms and the grounds are clean. The free hot breakfasts are good value... More 

Helpful?
1 Thank mike k
Joshua R, General Manager at Courtyard by Marriott McAllen Airport, responded to this review

Mike, thank you so much again for your comments. It is always great to have you here! We will share your comments with our team and it is always our pleasure to service you will your in McAllen. See you next time. Joshua Rodriguez General Manager More 

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