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All 36 McAllen hotels

Homewood Suites by Hilton McAllen

3.0 of 5 Hotel   |   3801 Expressway 83, McAllen, TX 78503
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Ranked #4 of 36 Hotels in McAllen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
frenchie27 South Texas
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140 reviews from our community

Traveler rating
    85
    30
    14
    9
    2
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48
9
6
72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Texas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel for work way too much. Having said that, I kind of look forward to coming to this particular hotel. First off, it's super clean. Location is real good too. There are nearby restaurants to choose from. But sometimes you don't even need to go anywhere to eat. They serve fresh hot breakfast each day. It is fantastic, anything... More 

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Dallas, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The cleanliness and smell of the hotel were terrible. The food was not up to par as other Homewood Suites. The bed was old and needed replaced. The filters in the room were not cleaned. I have stayed in this facility 2 other times in the past years, so I can only assume it is new management as the changes... More 

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

On behalf of Homewood McAllen please accept my apology for your less than perfect stay. I have shared your experience with all of our managers and staff to address the issues that you have experienced. I would like the opportunity to speak with you in regards to your stay. Please email gm_mfewr@hilton.com at your earliest convenience. We value your feedback... More 

S. Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Visiting family for the 2014 holidays. Very impressed so far. Upon early arrival, my reserved room was ready. Front desk clerk informed me of free breakfast and dinner hours & immediately processed my check-in. Another nice touch was given my room location, he provided me with the exact area to park for easier room access. Definitely love this shortcut -... More 

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. We are glad you felt at home during your stay with us. More 

Donna, United States
1 review
5 of 5 stars Reviewed December 10, 2014

It is a great place to stay. Everyone was very helpful and I highly recommend this hotel to who wants to feel right at home. My guest speakers said they really enjoyed their stay. My family members were very happy and satisfied with the quality details of this hotel. Hope to return soon and bring my family members to join... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are delighted that you enjoyed your stay with us and look forward to your next visit with us. Thank you for your feedback. More 

McAllen, Texas, United States
1 review
2 of 5 stars Reviewed December 9, 2014

Front Desk staff poor attitude/s. Supervisor we assume just walked away and the 2 staff members left were completely clueless, couldn't add, could not speak English clearly. I travel for business and a member of Hilton and have never had these issues. Will not stay at this location again! Other than the front desk issues, everything was as I expect... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are sorry we were not able to provide you with a better quality of service. I’m terribly sorry we did not meet your expectations. I would like the opportunity to personally speak with you in regards to your experience to ensure that what ever occurred is addressed, properly trained on to ensure that it does not occur again in... More 

2 reviews
5 of 5 stars Reviewed December 8, 2014

We are always pleased when we stay at a Hilton property. If we ever encounter a problem (and it is rare) it is handled quickly, efficiently and pleasantly. The managers reception and complimentary breakfast really helps a family with cost and is much more than "average!"

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay with us. More 

Saltillo, Mexico
1 review
3 of 5 stars Reviewed November 26, 2014

Nice hotel and fair service but they recently raised prices and now is expensive for what you get. If there are no options then is ok to stay with the family. The hotel has an excellent staff that serves breakfast but the resources are very limited so the food area is always packed with people wasting a lot of time... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. I have shared this with our staff to better serve you and all of our future guest. We have made a few changes to the breakfast area to enhance quicker serving time. Again we value all guest feedback as it the constant foundation to our quality and service improvement. We look forward to your next... More 

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 18, 2014 via mobile

This was the second time I've spent the night in McAllen but the first time at this hotel. The location was close to shopping, restaurants and the expressway. The room worked well as a single traveler however a studio suite my not work depending on the size of you family/party. The bed was comfortable and clean. However the room may... More 

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. I have shared the comments that you have provided to all of our staff in order to provide a higher quality of stay during your next visit with us. More 

Napoleon, United States
1 review
5 of 5 stars Reviewed November 3, 2014

Lovely accomodations. Very restful and handy to many restaurants of varying types. Also close to the airport. Good service, clean rooms and homey atmosphere. The staff was very friendly and the room had everything I needed. A wonderful place to stay while on business. It had everything I needed and a great breakfast.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are glad that your stay with us was most accomadating and pleasant. Thank you for your feedback. More 

1 review
5 of 5 stars Reviewed October 16, 2014

Our experience at this hotel was great., from check in to check out. The rooms are very spacious and the amenities are fantastic. The cleanliness was very important to us. Wonderful place to relax. Would highly recommend this hotel.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your comments. We value all guest feedback and look forward to having you stay with us during your next stay in McAllen. More 

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Additional Information about Homewood Suites by Hilton McAllen

Address: 3801 Expressway 83, McAllen, TX 78503
Phone Number:
Location: United States > Texas > McAllen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton McAllen 3*
Number of rooms: 114
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Also Known As:
Mcallen Homewood Suites
Hotel Style:
#3 Romantic Hotel in McAllen
#3 Business Hotel in McAllen
#5 Family Hotel in McAllen

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