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Homewood Suites by Hilton McAllen

Certificate of Excellence
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3801 Expressway 83, McAllen, TX 78503
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Homewood Suites by Hilton McAllen
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Ranked #4 of 36 Hotels in McAllen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Robert L McAllen, Texas
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151 reviews from our community

Traveler rating
    93
    31
    15
    9
    3
See reviews for
49
10
6
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (41)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (44)
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McAllen, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had two rooms booked at the hotel and my friends were arriving first. I called to let the front desk staff know I would be paying for their rooms, but they were arriving 30 minutes ahead of me. Rosa at the front desk was very understanding and let the other room check in without any problems. The General Manager... More 

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Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

We absolutely loved this hotel! The room was super clean and the breakfast was amazing. I had to work late but the kids and my husband loved dinner. I loved having them fed and happy when I got back to the hotel. Thank you for making our trip so wonderful! Roxanne, the General Manager was very nice and even had... More 

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McAllen, United States
1 review
5 of 5 stars Reviewed 1 week ago

I have never stayed in this city overnight. This was a very nice hotel, clean and the staff was very friendly. If you are ever in this area, this would be my first recommendation. Close shopping facilities.

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay with us. We look forward to your next visit with us. More 

Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

What attracted my husband and I to this hotel is that we are earning double points and have a full kitchen. The last time we worked in McAllen we literally "ate our way through McAllen" and health wise can't afford to do that again for extended work assignments. We are delighted with every aspect. What is really surprising is the... More 

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I am so glad that your stay with us was great. We look forward to always meeting our guests needs and exceeding their expectations. We are always proud to be your home away from home and provide you all the home like experience. Thank you for being a loyal Hilton Honors member and our valuable guest. More 

MONTERREY, Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Beds are super uncomfortable, mattress is really bad. There was mould in the bed comforter, check your room and beds, specially if you have kids. My room AC did not work and they never came to fix it.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I apologize that your stay was less than perfect. This is not the image that I would like you to have of our hotel. I would like to personally speak with you to in order to make this right. Please contact me at your earliest convenience Mfewr_gm@hilton.com. I look forward to speaking with you. More 

Orlando, Florida
Senior Contributor
49 reviews 49 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed February 18, 2015

I have never been so angry in my life with what this hotel did to me. My group booked this hotel for the reason that they are close to the convention center and offer a shuttle service. They made me wait for 2 hours on a Sunday night to be picked up and kept lying to me saying the driver... More 

Was this review helpful? Yes 1
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

On behalf of Homewood McAllen I apologize for all the inconveniences associated during your stay with us. It unacceptable that shuttle transportations was not made with in a timely manner. I thank you for your feedback and have shared this with our staff to ensure this never occurs again to any guest. More 

laredo, United States
1 review
4 of 5 stars Reviewed February 9, 2015

the hotel service is increidible, very clean and good location. the breakfast is very good though the scambled eggs need to improve the taste and quality of them. I would recommend this hotel vs the rest of the hotels in the area because it is very calm and you have the chance to really enjoy the stay and feel like... More 

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We take great pride in knowing that you continue to choose us as your home away from home. Thank you. More 

1 review
5 of 5 stars Reviewed February 6, 2015 via mobile

Great food.. Staff was always helpful.. No complaints, awesome stay!! Beer and wine with dinner every night was always a plus, especially after a long day at work!!! South Texas isn't the greatest area to stay but this hotel is in the new side wht plenty of restaurants around...

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your positive feedback. We appreciate that we were able to make your stay an enjoyable one and look forward to your next stay with us when you're in South Texas. More 

Artesia
2 reviews
5 of 5 stars Reviewed February 4, 2015

This hotel's professional staff is second to none. I travel around the country and deal with hotels all of the time. The assistance from the overall staff from the managers, front desk, breakfast and dinner facilitators, to the maintenance man, has made my stay a home away from home. This has been one of my most pleasant stays.

Review collected in partnership with this hotel

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

On behalf of Homewood McAllen we are pleased that your stay with us has been outstanding. We look forward to continuing to provide you and all our future guests positive memorable experiences. Thank you for your loyalty to Hilton. More 

Laredo, Texas
1 review
5 of 5 stars Reviewed February 2, 2015

I travel every week. Whenever I come to the Rio Grande Valley, I always try to stay at this hotel. I always have the best experience. I have yet to speak to any guest that does not have the same thing to say about this place. That is pretty amazing since I have stayed at this hotel an average of... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

It brings us great pleasure that we continue to be your hotel of choice while in the Rio Grande Valley. Thank you for your feedback and we value your loyalty. More 

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