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Homewood Suites by Hilton McAllen

Certificate of Excellence
3.0 of 5
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3801 Expressway 83, McAllen, TX 78503
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1 room 1 guest
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Homewood Suites by Hilton McAllen
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165 Reviews from our TripAdvisor Community

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Traveler rating
    101
    34
    18
    9
    3
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52
12
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86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (45)
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    (47)
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    (29)
  • Dec-Feb only
    (44)
All months
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 18, 2015

It's the Valley- don't expect high quality regardless of the hotel name. Room was outdated, walls cracked and chipped, ceiling had black smoke and living room seat had a stain. The pool wasn't clean of debris. The lobby smelled great. The bed was comfy. It was on a safe side of town and there was a very nice shopping center... More 

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TAMPICO, Mexico
1 review
5 of 5 stars Reviewed July 14, 2015

Very good location and services, loved it is just few steps away a gym and academy, etc. The rooms are very clean , the bathroom aswell, the kitchen was very important for our stay, we cook because of our diet plans.

Review collected in partnership with Homewood Suites by Hilton

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1 review
5 of 5 stars Reviewed July 4, 2015

Manager was very understanding to my needs and made me fell like I was at home since I travel very much for a living and for very long periods of time we must feel that our hotel rooms must feel like a home away from home

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are pleased that are able to meet your needs while traveling. We look forward to providing great customer service and enjoyable memorable moments with all of our guest whether staying one day or one month. Thank you for your feedback as we appreciate your loyalty to the brand and to Homewood. More 

1 review
5 of 5 stars Reviewed July 3, 2015

wonderful meals and great staff. would recommend to anyone whether it be for business or pleasure. stayed in St Cloud Minnesota at Homewood Suites for 6 weeks and the stay was so enjoyable, that this is now my go to hotel every time I travel.

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are pleased that your stay was enjoyable and that you had a homelike experience with us. We thank you for taking the time to share your experience with us and look forward to seeing you soon. More 

Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed June 22, 2015

The hotel is clean and the rooms are comfortable. The only problem was the noisy air condition, but I slept anyway. The breakfast and managers evening snack is the usual type of fixings that are prevalent at other hotels. I have stayed at nicer hotels at a more reasonable price.

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for taking the time to provide your feedback. I apologize for the noise related with the ac. I have shared this with our maintenance staff and have had the problem corrected. We are pleased to announce that Homewood as a brand has enhanced the dinner offering. I hope that on your next stay when traveling you have an... More 

Fort Worth, United States
1 review
4 of 5 stars Reviewed June 19, 2015

Typically stayed here during business trips. just across the freeway from various stores and restaurant. There is even restaurants in front of the hotel. Internet at 1 mb down. Typical for hotels in the US, surprisingly you can get 20-40 mg at the McAllen airport. Hotel staffs always willing to assist and friendly. Evening meals tends to get repetitious if... More 

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. I apologize about the speed of the internet during your stay but am pleased to inform you that our speed will increase to 50mg within the next month to enhance the overall guest internet experience. We look forward to providing you faster and more reliable internet service on your next stay with us. More 

San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 17, 2015

Came in for TYFA Football Playoffs and had to arrive late. Worked with Alexis who was absolutely wonderful! She worked with me to add a trusted member of our team to my room so we could get my son in there while I was on my way. Our room was clean and housekeeping was wonderful. Definitely would recommend this hotel... More 

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your positive feedback. I have shared your experience at Homewood McAllen with our staff. I am glad that you had a delightful experience with us as we take great pride in providing excellent customer service as we know our valued travelers have many choices. Thank you and we look forward to being your home away from home... More 

San Antonio, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 15, 2015

The hotel es well located, near shopping centers, and steps from a cracker barrel and a 5 guys restaurant Also it is very and very worn out....the carpets are old and it shows... The hotel is clean but nobody likes old furniture in their furniture, The breakfast buffet is not the best but it does the job I dont think... More 

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your valued feedback. We are pleased to announce that we are in the process of updating the outdated furniture in the living room area and look forward to the new upcoming furniture to enhance the overall appearance and guest experience. I have shared your feedback with our staff and we have also enhanced the breakfast offerings. We... More 

Eufaula, Alabama
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 4, 2015

I stayed at this hotel for 2 weeks straight. The hotel staff was very helpful and pleasant. Cleaning staff outstanding. The breakfasts were satisfying. The laundry facilities were very accommodating. It was in a great location. I will definitely stay here again when I am in the area.

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your recent stay. We are delighted to have made your stay pleasant and look forward to your next stay with us. More 

Cedar Park, United States
1 review
5 of 5 stars Reviewed March 30, 2015

Awesome stay at the Homewood Suites in McAllen. The room was amazing and was fully equipped with everything need to make this place feel like home. The staff was great. This was a family stay and the kids had a chance to play basketball and swim in the pool as well. Great location with many of the new restaurants, some... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are glad that both you and your family had a wonderful stay. Thank you for your positive feedback. More 

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