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Homewood Suites by Hilton McAllen

Certificate of Excellence
3.0 of 5
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3801 Expressway 83, McAllen, TX 78503
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Homewood Suites by Hilton McAllen
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Ranked #4 of 36 Hotels in McAllen
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 weeks ago
Mack M Eufaula, Alabama
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155 reviews from our community

Traveler rating
    97
    31
    15
    9
    3
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50
10
6
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • All months
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Eufaula, Alabama
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 2 weeks straight. The hotel staff was very helpful and pleasant. Cleaning staff outstanding. The breakfasts were satisfying. The laundry facilities were very accommodating. It was in a great location. I will definitely stay here again when I am in the area.

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your recent stay. We are delighted to have made your stay pleasant and look forward to your next stay with us. More 

Cedar Park, United States
1 review
5 of 5 stars Reviewed March 30, 2015

Awesome stay at the Homewood Suites in McAllen. The room was amazing and was fully equipped with everything need to make this place feel like home. The staff was great. This was a family stay and the kids had a chance to play basketball and swim in the pool as well. Great location with many of the new restaurants, some... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

We are glad that both you and your family had a wonderful stay. Thank you for your positive feedback. More 

san diego, United States
1 review
5 of 5 stars Reviewed March 30, 2015

This is the best Hotel in McAllen, love to stay, clean, good service , excellent room, Internet, TV, all in perfect condition, the location is very good for business or any other activity in the city.

Review collected in partnership with Homewood Suites by Hilton

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

All of us at Homewood McAllen are proud to know that your stay was most enjoyable. Thank you for your time and feedback. More 

McAllen, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

I had two rooms booked at the hotel and my friends were arriving first. I called to let the front desk staff know I would be paying for their rooms, but they were arriving 30 minutes ahead of me. Rosa at the front desk was very understanding and let the other room check in without any problems. The General Manager... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

On behalf of Homewood McAllen, we are delighted that your stay was enjoyable and most accommodating. We thank you for your positive feedback and look forward to being your host hotel during your next visit. More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed March 25, 2015

We absolutely loved this hotel! The room was super clean and the breakfast was amazing. I had to work late but the kids and my husband loved dinner. I loved having them fed and happy when I got back to the hotel. Thank you for making our trip so wonderful! Roxanne, the General Manager was very nice and even had... More 

Review collected in partnership with this hotel

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your positive feedback. It brings us great joy at Homewood McAllen that your stay was enjoyable. We look forward to your next trip with us and welcome you back home to your home away from home. More 

McAllen, United States
1 review
5 of 5 stars Reviewed March 18, 2015

I have never stayed in this city overnight. This was a very nice hotel, clean and the staff was very friendly. If you are ever in this area, this would be my first recommendation. Close shopping facilities.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay with us. We look forward to your next visit with us. More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

What attracted my husband and I to this hotel is that we are earning double points and have a full kitchen. The last time we worked in McAllen we literally "ate our way through McAllen" and health wise can't afford to do that again for extended work assignments. We are delighted with every aspect. What is really surprising is the... More 

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homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I am so glad that your stay with us was great. We look forward to always meeting our guests needs and exceeding their expectations. We are always proud to be your home away from home and provide you all the home like experience. Thank you for being a loyal Hilton Honors member and our valuable guest. More 

MONTERREY, Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 10, 2015

Beds are super uncomfortable, mattress is really bad. There was mould in the bed comforter, check your room and beds, specially if you have kids. My room AC did not work and they never came to fix it.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

I apologize that your stay was less than perfect. This is not the image that I would like you to have of our hotel. I would like to personally speak with you to in order to make this right. Please contact me at your earliest convenience Mfewr_gm@hilton.com. I look forward to speaking with you. More 

OKC
1 review
5 of 5 stars Reviewed March 10, 2015

This Homewood Suites is extremely helpful with business travelers. They go the extra mile to serve a very nice buffet for breakfast with a lot of choices and quality food. The staff is extremely accommodating with your every need.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

Thank you for staying with us and allowing us the opportunity to provide you excellent customer service and a great experience. More 

Orlando, Florida
Top Contributor
61 reviews 61 reviews
51 hotel reviews
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed February 18, 2015

I have never been so angry in my life with what this hotel did to me. My group booked this hotel for the reason that they are close to the convention center and offer a shuttle service. They made me wait for 2 hours on a Sunday night to be picked up and kept lying to me saying the driver... More 

Was this review helpful? Yes 1
homewood1mcallen, General Manager at Homewood Suites by Hilton McAllen, responded to this review

On behalf of Homewood McAllen I apologize for all the inconveniences associated during your stay with us. It unacceptable that shuttle transportations was not made with in a timely manner. I thank you for your feedback and have shared this with our staff to ensure this never occurs again to any guest. More 

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