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Quality Inn Marshall

Certificate of Excellence
2.0 of 5
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4911 East End Blvd, Marshall, TX 75672 (Formerly Holiday Inn Express Marshall)
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Quality Inn Marshall
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Ranked #6 of 15 Hotels in Marshall
Certificate of Excellence
A recent review
5 of 5 stars Reviewed April 16, 2015
Lisa W Pensacola, Florida
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51 reviews from our community

Traveler rating
    21
    16
    7
    5
    2
See reviews for
14
19
7
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Garland, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

There was only one towel and no wash cloths in our room. There was a coffee maker but no cups. and no soap. The front desk employees act like we were bothering them when we ask for more towels and cups. There are other hotels near by so I would stay here again.

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qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this review

Please accept my apology on behalf of our staff for failing to meet your expectations. Thank you so much for bringing this issue to our attention - This level of service is not one that we value- The Manager will be speaking to all of the employees about this incident to make sure this never happens again. I hope to... More 

Pensacola, Florida
Top Contributor
158 reviews 158 reviews
68 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed April 16, 2015

We were very satisfied with our stay at this Quality Inn. We were tired and arrived a little late. Check in was a breeze. The room was very clean. The beds were comfortable. There was plenty of hot water and nice sparkling white towels. We didn't have the breakfast so I can't comment. We will definitely stay here again if... More 

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qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this review

Thank you so much Lisa for choosing to stay with us during your time in Marshall! I am so pleased to hear such great things about our hotel- we work really hard keeping on top of everything to make our place your home away from home. I look forward to seeing you the next time your in town. Have a... More 

Martinsburg, Pennsylvania
Top Contributor
120 reviews 120 reviews
95 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 8, 2015

I have stayed in Marshall, TX many times as my travels take me through there a lot. I have a budget to stay on and there are quite a few motels that fall in my range. BUT I don't have to "try out" anymore of them. Room was very clean and spacious for a very reasonable rate. Bed was comfy... More 

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qualityinnmarshall, General Manager at Quality Inn Marshall, responded to this review

Dear Janell , Thank you so much for taking time to give us such positive feedback ! It makes us happy to know you enjoyed your stay and reading all this amazing comments from you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay and our hot breakfast .... More 

Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 17, 2015

This is a great place to stay reasonable rates and the room was very clean the bed was also comfortable. Check in was fast and easy the front desk staff is very polite. I will definitely be staying here again next time I'm in the area.

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qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Guest , Thank you so much for taking the time and reviewing our property , We appreciate your kind words and such amazing feedback , as you know feedback is very important to us as we take pride in our hotel and services we provide ! We are so glad to hear you found the bed to be comfortable... More 

Pevely, Missouri
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2015

We were on our way to Houston, and found this motel. Beautiful place, big, clean rooms, fantastic staff, great breakfast, what more can i say. Oh, yeah, for parents with kids, I think they will enjoy the waffles, which are shaped like the state of Texas. What a way to brighten the day!

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qualityinnmarshall, Front Desk at Quality Inn Marshall, responded to this review

Thank you so much for taking time out of your busy day to give us such positive feedback! you have truely brightened my day reading this. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

Traveling home from Louisiana this was a great stop. Good rates, clean rooms, and quiet. I read another review that said there were cigarette burns in the comforters and I did see some of that but it did not affect our opinion of this location. Parking was my only concern as there appear to be a lot of oil workers... More 

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qualityinnmarshall, Front Desk at Quality Inn Marshall, responded to this review

Thank you so much for taking time from your busy schedule to write such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. I have let housekeeping and management know about the cigarette burns in the comforters and parking lot concern. It is always such a pleasure to... More 

Cleveland, Ohio
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 11, 2015

This is a very nice place to stay. The rooms are very large, clean and comfortable and the place is quiet which makes it great for a good night's sleep. I can't think of anything negative to say about this place. I would highly recommend it.

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qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Thank you so much for taking time from your busy schedule to write such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. It is always such a pleasure to to have awesome guests as yourselves it makes our days bright and enjoyable. We take pride in our... More 

Toronto, Canada
Top Contributor
67 reviews 67 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 31, 2014

This is a newer motel. The room was fresh, clean, and tidy. The parking was good and the breakfast was great....BUT--the heater/AC unit was very noisy! Fortunately it wasn't very cold so we turned off the unit and pulled the sheets up under our chins.

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qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your heating unit on your recent visit. I have shared your feedback with our Maintenance team to ensure we handle these types of... More 

Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 30, 2014

I have few if any complaints about this property. It was quiet, breakfast was fine, and the value was good. However as a T-mobile subscriber I could barely use my cell phone, only being able to complete 2 calls, one time involving climbing the stairs facing the freeway in order to do so.

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qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your phone service on your recent visit. I have shared your feedback with our telecommution team in Marshall to ensure we handle these types... More 

Corpus Christi
Top Contributor
144 reviews 144 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 6, 2014

We have stayed here before.The girl at the desk-a family member of the owner I think-checked us in quickly,was friendly and even gave us a suite upgrade with a Marble-columned whirlpool tub and a large bath for the regulay room price.I have always liked this Hotel.The breakfast selection is one of the best(almost like one on the continent),with meats,scrambled and... More 

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qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Guest, Thank you so much for such a great review! we truely appriciate your loyalty staying with us while your in Marshall- I hope you have a wonderful day and look forward to seeing you in the future. Bobby Patel GM More 

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