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Quality Inn Marshall

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4911 East End Blvd, Marshall, TX 75672 (Formerly Holiday Inn Express Marshall)
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Quality Inn Marshall
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53 Reviews from our TripAdvisor Community

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Traveler rating
    22
    16
    8
    5
    2
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14
20
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Panama city,fl
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Quality inn driving through Texas. The AARP rate was $77.29 including tax. We stayed in room 119. The room was clean and neat. Spacious room with a vanity and sink outside the bathroom .The breakfast area looked small but I did not go to breakfast so I can't say how the food was . lots of... More 

Was this review helpful? Yes
qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this review

Thank you so much for choosing to stay with us during your time in Marshall. With so many other hotels in the area to choose from we strive to maintain the high standards of our hotel. I am pleased to hear that you enjoyed your stay. We hope to see you in the future. until then have beautiful days! Dawn... More 

Birmingham, AL
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm not really sure why this hotel has received such high reviews. It was OK for the price, but was not great. It is an older hotel that they have remodeled, but in the end that is what it looked like. For the budget concious, this place is OK, but not a hidden gem. The breakfast was very limited, but... More 

Was this review helpful? Yes
qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Guest , Thank you for taking the time to complete our online survey , and to review our property we want to thank you for staying with us , as you know we appreciate you , again thank you for taking the time to write a review it always help us know what we need to work on and... More 

Garland, Texas
Level Contributor
3 reviews
2 of 5 stars Reviewed April 28, 2015

There was only one towel and no wash cloths in our room. There was a coffee maker but no cups. and no soap. The front desk employees act like we were bothering them when we ask for more towels and cups. There are other hotels near by so I would stay here again.

Was this review helpful? Yes
qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this review

Please accept my apology on behalf of our staff for failing to meet your expectations. Thank you so much for bringing this issue to our attention - This level of service is not one that we value- The Manager will be speaking to all of the employees about this incident to make sure this never happens again. I hope to... More 

Pensacola, Florida
Level Contributor
158 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed April 16, 2015

We were very satisfied with our stay at this Quality Inn. We were tired and arrived a little late. Check in was a breeze. The room was very clean. The beds were comfortable. There was plenty of hot water and nice sparkling white towels. We didn't have the breakfast so I can't comment. We will definitely stay here again if... More 

Was this review helpful? Yes
qualityinnmarshall, Front Office Manager at Quality Inn Marshall, responded to this review

Thank you so much Lisa for choosing to stay with us during your time in Marshall! I am so pleased to hear such great things about our hotel- we work really hard keeping on top of everything to make our place your home away from home. I look forward to seeing you the next time your in town. Have a... More 

Martinsburg, Pennsylvania
Level Contributor
129 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed April 8, 2015

I have stayed in Marshall, TX many times as my travels take me through there a lot. I have a budget to stay on and there are quite a few motels that fall in my range. BUT I don't have to "try out" anymore of them. Room was very clean and spacious for a very reasonable rate. Bed was comfy... More 

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qualityinnmarshall, General Manager at Quality Inn Marshall, responded to this review

Dear Janell , Thank you so much for taking time to give us such positive feedback ! It makes us happy to know you enjoyed your stay and reading all this amazing comments from you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay and our hot breakfast .... More 

Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 17, 2015

This is a great place to stay reasonable rates and the room was very clean the bed was also comfortable. Check in was fast and easy the front desk staff is very polite. I will definitely be staying here again next time I'm in the area.

Was this review helpful? Yes
qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Guest , Thank you so much for taking the time and reviewing our property , We appreciate your kind words and such amazing feedback , as you know feedback is very important to us as we take pride in our hotel and services we provide ! We are so glad to hear you found the bed to be comfortable... More 

Pevely, Missouri
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 18, 2015

We were on our way to Houston, and found this motel. Beautiful place, big, clean rooms, fantastic staff, great breakfast, what more can i say. Oh, yeah, for parents with kids, I think they will enjoy the waffles, which are shaped like the state of Texas. What a way to brighten the day!

Was this review helpful? Yes 1
qualityinnmarshall, Front Desk at Quality Inn Marshall, responded to this review

Thank you so much for taking time out of your busy day to give us such positive feedback! you have truely brightened my day reading this. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

Traveling home from Louisiana this was a great stop. Good rates, clean rooms, and quiet. I read another review that said there were cigarette burns in the comforters and I did see some of that but it did not affect our opinion of this location. Parking was my only concern as there appear to be a lot of oil workers... More 

Was this review helpful? Yes
qualityinnmarshall, Front Desk at Quality Inn Marshall, responded to this review

Thank you so much for taking time from your busy schedule to write such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. I have let housekeeping and management know about the cigarette burns in the comforters and parking lot concern. It is always such a pleasure to... More 

Cleveland, Ohio
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 11, 2015

This is a very nice place to stay. The rooms are very large, clean and comfortable and the place is quiet which makes it great for a good night's sleep. I can't think of anything negative to say about this place. I would highly recommend it.

Was this review helpful? Yes
qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Thank you so much for taking time from your busy schedule to write such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. It is always such a pleasure to to have awesome guests as yourselves it makes our days bright and enjoyable. We take pride in our... More 

Toronto, Canada
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 31, 2014

This is a newer motel. The room was fresh, clean, and tidy. The parking was good and the breakfast was great....BUT--the heater/AC unit was very noisy! Fortunately it wasn't very cold so we turned off the unit and pulled the sheets up under our chins.

Was this review helpful? Yes
qualityinnmarshall, Manager at Quality Inn Marshall, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your heating unit on your recent visit. I have shared your feedback with our Maintenance team to ensure we handle these types of... More 

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