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Residence Inn Lubbock

3.0 of 5 2551 S Loop 289, Lubbock, TX 79423
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Residence Inn Lubbock
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Residence Inn Lubbock
Residence Inn Lubbock
Residence Inn Lubbock
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112 reviews from our community

Traveler rating
    49
    28
    13
    11
    11
See reviews for
34
12
8
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was cold and dark and we were hungry! We were checked in by one of the nicest front desk people I have ever met. She checked us in suggested a restaurant and sent us off to our room with a smile and a great attitude. Then we got to the room and were very pleased with the amazing room... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I had to stay here for a month and this is probably the friendliest places I've stayed at. The breakfast is wonderful (they are real eggs, not powdered) Everyone was very friendly. We used the grill frequently and played on the basketball court. Anytime I come back to Lubbock, I'm staying here.

Was this review helpful? Yes 1
san antonio, tx
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 8, 2014

I've stayed at a lot of Residence Inn's and this one needs a LOT of work. It's very run down for a Marriott property. We travel to Lubbock to visit our daughter, who attends Texas Tech, and I prefer the TownPlace Suites. It's much newer and much nicer. The staff here is very accommodating and nice. Kudos to them.

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

We appreciate your TripAdvisor review of Residence Inn Marriott Lubbock! We are thrilled to hear that you enjoyed our nice staff. I will be sharing your review with them. Thank you again! More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed October 29, 2014

It's not very often that you have to stay in a hotel in your own town, but I am thankful that Scott and the staff at the Residence Inn are here in Lubbock. My home recently flooded due to a hot water heater "exploding a fountain of water" throughout my whole house. Scott and the staff here at the Residence... More 

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for staying with us, it was truly our pleasure! The staff and I greatly appreciate the time you took to post such a thorough and wonderful review. Thank you for the many details you list in describing our hotel. We hope you are settled in and enjoying your home. Best Regards Scott Tareski More 

Farmington, Utah, United States
2 reviews
4 of 5 stars Reviewed October 20, 2014

This is an older property but the amazing staff makes up for any short falls in the property. The dinner was fantastic each night. Well done chef! I wish the man below me had not stood outside his room and smoked, I couldn't open my windows and get fresh air.

Review collected in partnership with this hotel

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

It always makes me feel good to hear that our staff was able to make you feel welcome and enjoyed our complimentary dinner. We know you have many choices to stay when visiting Lubbock and we pride ourselves on taking the time to connect with each guest and do our best to meet every one of their needs. Thank you... More 

1 review
3 of 5 stars Reviewed October 19, 2014 via mobile

We just checked out today, after staying 3 nights. We stay at a lot of these type of hotels for soccer tournaments, etc. The breakfast was by far the best I've had at any comparable hotels, ever. The attendant took pride in her food, and it showed! I will come back, just for her cooking. The rooms were fine. The... More 

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for your wonderful review! Rhonda our breakfast chef will be thrilled that she made you feel welcome and enjoyed her home cooking. We know you have many choices to stay when visiting Lubbock and we pride ourselves on taking the time to connect with each guest and do our best to meet every one of their needs. Thank... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2014

We've stayed here a couple of times. The good: pet friendly, nice staff, big rooms The bad: could tell someone smoked in the room. rooms and decor are worn and shabby.in the second floor room rain pounded in the fireplace so loud that it was hard to sleep.

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your experiences with us. It is nice to hear that you found our staff warm and friendly. We do hope to see you again soon. Warm Regards, Scott Tareski General Manager More 

Lincoln, NE
Top Contributor
64 reviews 64 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 14, 2014

I spent five nights at this Residence Inn near Loop 289 and University Avenue. It's clear this facility needs updating. For example, one of the cushions in the sofa in the living room had stuffing sticking out, there were several stains in the carpet, grout was missing in the shower, and a cabinet under the sink did not latch correctly... More 

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Scott T, General Manager at Residence Inn Lubbock, responded to this review

I would like to thank you for your recent stay and your wonderful comments regarding our very friendly staff. I sincerely apologize for the problems you encountered during your stay. I have shared your review with the staff and we have resolved each task at hand. I hope that you will join us in the future. More 

Augusta, Georgia
Top Contributor
82 reviews 82 reviews
27 hotel reviews
146 helpful votes 146 helpful votes
2 of 5 stars Reviewed September 4, 2014

Ms Kay and Ms Rhonda were fantastic. They always were smiling and super friendly. The entire staff in general were stellar. I really wanted to write a favorable review because of the staff but I can not over look the condition.The property is worn out and has too many faults to list. With the competition fierce in this market with... More 

Was this review helpful? Yes 2
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for letting everyone know about the great service we provided, especially Kay & Rhonda. All of our employees strive to be brilliant hosts to our guests and so happy to know we indeed did host you brilliantly. We are taking the necessary steps to correct each task at hand mentioned in your review. I hope that you will... More 

Anchorage, Alaska
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 4, 2014

This may not be the most elegant hotel you have ever stayed at, but I can honestly say that, my room was clean, quiet, comfortable and safe. Everything worked and the beds are the best. For our next trip through Lubbock I hope that we will be able to return. Must give a shout out to Alexis at the front... More 

Was this review helpful? Yes 2
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for your feedback. I’m very pleased to know you so enjoyed your stay. From the minute you walk in, to the minute you check out, our goal is to deliver the best hotel experience possible. Thank you for letting us know how much you enjoyed your stay and your wonderful comments about Alexis. Please come again soon. More 

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Additional Information about Residence Inn Lubbock

Address: 2551 S Loop 289, Lubbock, TX 79423
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Lubbock 3*
Number of rooms: 80
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Also Known As:
Lubbock Residence Inn
Hotel Style:
#8 Business Hotel in Lubbock

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