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Residence Inn Lubbock

3.0 of 5 2551 S Loop 289, Lubbock, TX 79423
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Residence Inn Lubbock
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Residence Inn Lubbock
Residence Inn Lubbock
Residence Inn Lubbock
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115 reviews from our community

Traveler rating
    50
    29
    13
    12
    11
See reviews for
35
14
8
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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    (32)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

From calling in the reservation to the room to the breakfast this was hands down the best hotel I have stayed at in years, Rebecca's cheesy potatoes were awesome and Daniella and Lonnie handled every question I had with ease. I would recommend this hotel for any military member on PCS orders as they helped make our move much less... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you so much for this wonderful review. It was a pleasure meeting you and your family. Please come back and see us on your next trip to Lubbock. More 

Rifle, Colorado, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

As a ten-year Elite traveler, I've tended to favor Residence Inns within the Marriott brand, because they invariably provide a consistent standard of welcoming and a serious approach to the business traveler. The Lubbock Residence Inn, however, demands the addition of the words "but in this case, not!" at the end of the preceding sentence. First, the general impression during... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

I sincerely apologize for your experience here at the Residence Inn Lubbock. I would like to speak to you regarding your stay. If you could call the hotel and ask for the General Manager, I would like to speak with you personally. We take these reviews very seriously and would like to correct any issues immediately. Leo Pena More 

Senior Contributor
25 reviews 25 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here last month for a quick rest with our two dogs and the suite was nicely appointed, clean and comfortable. My only complaint is that it smelled of smoke, though it was a smoke free room. They had those horrible plug ins to mask the smell, but even our mattress smelled of smoke and so did all our... More 

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Colin D, Manager at Residence Inn Lubbock, responded to this review

We appreciate this excellent review. Thank you for taking time to comment about our breakfast and our staff. On your next trip to Lubbock, we hope you select the Residence Inn for your hotel needs. More 

Houston, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 27, 2014

It was cold and dark and we were hungry! We were checked in by one of the nicest front desk people I have ever met. She checked us in suggested a restaurant and sent us off to our room with a smile and a great attitude. Then we got to the room and were very pleased with the amazing room... More 

Was this review helpful? Yes 1
Colin D, Manager at Residence Inn Lubbock, responded to this review

bigstitchguy Thank you for an awesome review. We appreciate the wonderful comments. Please come back and see us the next time you are in the Lubbock area. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2014 via mobile

I had to stay here for a month and this is probably the friendliest places I've stayed at. The breakfast is wonderful (they are real eggs, not powdered) Everyone was very friendly. We used the grill frequently and played on the basketball court. Anytime I come back to Lubbock, I'm staying here.

Was this review helpful? Yes 1
Colin D, Manager at Residence Inn Lubbock, responded to this review

Thank you so much for this wonderful review. We are happy to hear you enjoyed our breakfast and used our grill and basketball court. Please come back and see us on your next trip to Lubbock. More 

san antonio, tx
Reviewer
5 reviews 5 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 8, 2014

I've stayed at a lot of Residence Inn's and this one needs a LOT of work. It's very run down for a Marriott property. We travel to Lubbock to visit our daughter, who attends Texas Tech, and I prefer the TownPlace Suites. It's much newer and much nicer. The staff here is very accommodating and nice. Kudos to them.

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

We appreciate your TripAdvisor review of Residence Inn Marriott Lubbock! We are thrilled to hear that you enjoyed our nice staff. I will be sharing your review with them. Thank you again! More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed October 29, 2014

It's not very often that you have to stay in a hotel in your own town, but I am thankful that Scott and the staff at the Residence Inn are here in Lubbock. My home recently flooded due to a hot water heater "exploding a fountain of water" throughout my whole house. Scott and the staff here at the Residence... More 

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for staying with us, it was truly our pleasure! The staff and I greatly appreciate the time you took to post such a thorough and wonderful review. Thank you for the many details you list in describing our hotel. We hope you are settled in and enjoying your home. Best Regards Scott Tareski More 

Farmington, Utah, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed October 20, 2014

This is an older property but the amazing staff makes up for any short falls in the property. The dinner was fantastic each night. Well done chef! I wish the man below me had not stood outside his room and smoked, I couldn't open my windows and get fresh air.

Review collected in partnership with this hotel

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

It always makes me feel good to hear that our staff was able to make you feel welcome and enjoyed our complimentary dinner. We know you have many choices to stay when visiting Lubbock and we pride ourselves on taking the time to connect with each guest and do our best to meet every one of their needs. Thank you... More 

1 review
3 of 5 stars Reviewed October 19, 2014 via mobile

We just checked out today, after staying 3 nights. We stay at a lot of these type of hotels for soccer tournaments, etc. The breakfast was by far the best I've had at any comparable hotels, ever. The attendant took pride in her food, and it showed! I will come back, just for her cooking. The rooms were fine. The... More 

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for your wonderful review! Rhonda our breakfast chef will be thrilled that she made you feel welcome and enjoyed her home cooking. We know you have many choices to stay when visiting Lubbock and we pride ourselves on taking the time to connect with each guest and do our best to meet every one of their needs. Thank... More 

Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2014

We've stayed here a couple of times. The good: pet friendly, nice staff, big rooms The bad: could tell someone smoked in the room. rooms and decor are worn and shabby.in the second floor room rain pounded in the fireplace so loud that it was hard to sleep.

Was this review helpful? Yes
Scott T, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your experiences with us. It is nice to hear that you found our staff warm and friendly. We do hope to see you again soon. Warm Regards, Scott Tareski General Manager More 

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Additional Information about Residence Inn Lubbock

Address: 2551 S Loop 289, Lubbock, TX 79423
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Lubbock 3*
Number of rooms: 80
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Also Known As:
Lubbock Residence Inn
Hotel Style:
#9 Business Hotel in Lubbock

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