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Residence Inn Lubbock

3.0 of 5 2551 S Loop 289, Lubbock, TX 79423
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Residence Inn Lubbock
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Residence Inn Lubbock
Residence Inn Lubbock
Residence Inn Lubbock
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121 reviews from our community

Traveler rating
    51
    31
    14
    13
    12
See reviews for
37
15
8
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Lone Tree, CO
Top Contributor
130 reviews 130 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars NEW

I kept going up and down on this place. Right off the bat, the keys to the room wouldn't work, forcing me to walk back through the snow to get new ones. No apology for them not working. But the front desk was very friendly and helpful when we needed to stay an extra night because of the ice storm.... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to complete our survey. I have spoken to my staff about the issues that you had while on property. I am happy that you were able to attend the additional dinner we provided our guest because of the bad weather. I can assure you that the issues you had are of the up most... More 

Alto, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am a platinum member and stay exclusively at Residence Inns when I travel. While we do appreciate their pet policy (as we were travelling with our small dog) the room itself had many issues. Although it had been updated some in the past years listed below are our complaints on the room: Maintenance issues...the oven drawer under the door... More 

Was this review helpful? Yes 1
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Dear Debbie, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you... More 

Johnson City, Tennessee
Top Contributor
143 reviews 143 reviews
55 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

First of all the staff is great. Sarah and Daniella were awesome. Both were polite, attentive and problem solvers. The outaide of the hotel needs a lot of work. The doors are beat u and it doesn't look very clean. The rooms are updated, they look modern and nice. Obviously this place gets a lot of visitors because you can... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for staying with us at the Residence Inn, We look forward to seeing you again. If you have any questions or concerns, please feel free to contact me. Thank you and have a wonderful day. Leonard Pena General Manager Residence Inn Lubbock More 

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

The room was wonderful and the service was great the employess where very polite and helpfull especially Lonnie that was always urgent to any of my needs and answered any of my questions. no doubt this is the hotel that i will be coming to anytime that i return to lubbock tx.I have not had service like this in a... More 

Was this review helpful? Yes
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to take our survey. We hope to see you again in the near future. Take care and have a wonderful day. Leonard Pena General Manager Residence Inn Lubbock More 

Amarillo, Texas
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at 5pm to check-in and were told we would have to wait while our room was being cleaned. Normal check-in is at 3pm. I had booked a room the day before, just a one bedroom studio. While I was at the front desk waiting for a room, there was another man getting a room and was given his... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Brad, Hello, my name is Leonard Pena and I am the GM for the Residence Inn by Marriott in Lubbock Texas. I would like to speak with you regarding your stay at Residence Inn. It troubles me that you had these issues while I was gone and would like to resolve any that you may still have. Please feel free... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Our overall experience was a good one. Courteous staff, clean rooms and convenient location are reasons to stay here. But, the best part of our stay was breakfast with Ronda. She went above and beyond the normal 'hotel breakfast.' Homemade biscuits, smothered potatoes, plus a smile and warm welcome are what we were met with. Ronda is a jewel.

Was this review helpful? Yes 1
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you so much for a wonderful review. Rhonda says "hello". We hope you come back and visit us on your next trip to Lubbock. Leo Pena General Manager More 

1 review
5 of 5 stars Reviewed January 23, 2015

From calling in the reservation to the room to the breakfast this was hands down the best hotel I have stayed at in years, Rebecca's cheesy potatoes were awesome and Daniella and Lonnie handled every question I had with ease. I would recommend this hotel for any military member on PCS orders as they helped make our move much less... More 

Was this review helpful? Yes
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you so much for this wonderful review. It was a pleasure meeting you and your family. Please come back and see us on your next trip to Lubbock. More 

Rifle, Colorado, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 19, 2015

As a ten-year Elite traveler, I've tended to favor Residence Inns within the Marriott brand, because they invariably provide a consistent standard of welcoming and a serious approach to the business traveler. The Lubbock Residence Inn, however, demands the addition of the words "but in this case, not!" at the end of the preceding sentence. First, the general impression during... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

I sincerely apologize for your experience here at the Residence Inn Lubbock. I would like to speak to you regarding your stay. If you could call the hotel and ask for the General Manager, I would like to speak with you personally. We take these reviews very seriously and would like to correct any issues immediately. Leo Pena More 

Senior Contributor
25 reviews 25 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 12, 2015

We stayed here last month for a quick rest with our two dogs and the suite was nicely appointed, clean and comfortable. My only complaint is that it smelled of smoke, though it was a smoke free room. They had those horrible plug ins to mask the smell, but even our mattress smelled of smoke and so did all our... More 

Was this review helpful? Yes
Colin D, Manager at Residence Inn Lubbock, responded to this review

We appreciate this excellent review. Thank you for taking time to comment about our breakfast and our staff. On your next trip to Lubbock, we hope you select the Residence Inn for your hotel needs. More 

Houston, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 27, 2014

It was cold and dark and we were hungry! We were checked in by one of the nicest front desk people I have ever met. She checked us in suggested a restaurant and sent us off to our room with a smile and a great attitude. Then we got to the room and were very pleased with the amazing room... More 

Was this review helpful? Yes 1
Colin D, Manager at Residence Inn Lubbock, responded to this review

bigstitchguy Thank you for an awesome review. We appreciate the wonderful comments. Please come back and see us the next time you are in the Lubbock area. More 

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Additional Information about Residence Inn Lubbock

Address: 2551 S Loop 289, Lubbock, TX 79423
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Lubbock 3*
Number of rooms: 80
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Also Known As:
Lubbock Residence Inn
Hotel Style:
#8 Business Hotel in Lubbock

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