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Residence Inn Lubbock

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2551 S Loop 289, Lubbock, TX 79423
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Best prices for: 1 room 1 guest
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Residence Inn Lubbock
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Residence Inn Lubbock
Residence Inn Lubbock
Residence Inn Lubbock
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129 reviews from our community

Traveler rating
    53
    33
    16
    13
    14
See reviews for
39
16
8
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Senior Contributor
23 reviews 23 reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

A very substandard Marriott property. When you think Marriott, you think quality and cleanliness. This property was far from it. Checked in around 4pm on a Friday. First room we were assigned was already occupied. Management claims computer error and then states that the DA had witness staying there that didn't check out. So which is it? Either way room... More 

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Leonard P, General Manager at Residence Inn Lubbock, responded to this review

Dear Bill, Thank you for taking the time to share your recent experience at the Residence Inn Lubbock with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 2, 2015

Straight to the point, you might get turned off by the exterior of the place but dont be fooled. The room was large and spacious. great size kitchen the bed was comfortable and the breakfast was very good as well. i have stayed here a total of 3 times in the past 3 months. all great stays! right off the... More 

Was this review helpful? Yes
Leonard P, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to fill out our survey. It makes the staff and myself very happy that you enjoyed your stay with us. We hope to see you again in the near future and look forward to providing you a welcome stay once again. More 

Fowler, Indiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

My husband and I are both Platinum members with Marriott and we frequent their various properties. This particular property stands out for it's great customer service. There are two individuals that stand out as a great representation of this property, both of which are front desk attendants. Mykayla and Dorinna will make you feel right at home, helping you with... More 

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Leonard P, General Manager at Residence Inn Lubbock, responded to this review

Christi, Thank you for taking the time to take our survey, we are very pleased that we were able to provide and exceptional experience for you at Residence Inn Lubbock. I will pass this information along to my staff, especially Dorinna and Ma'Kayla. We hope to see you in Lubbock again soon and please feel free to contact us if... More 

1 review
5 of 5 stars Reviewed March 16, 2015 via mobile

We will definitely stay here again! Dorinna was very helpful and was a pleasure to deal with! The room was very elegant. It had a full kitchen, table, living area, fireplace. Far larger than we thought it would be. For the price this place cannot be beat!

Was this review helpful? Yes
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking our survey, we are very happy that your stay was awesome and enjoyed the time you spent here. We look forward to having you stay with us again and have a wonderful day. Also, I will let Dorinna know that you loved her customer service. Take care!!! Leonard Pena General Manager More 

Albany
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 15, 2015

Checked in a bit early, hotel asked for the complimentary Gold/Platinum upgrade from a studio. Was told we we had a one bedroom. Got to the room, and it was a studio. We were tired from traveling and only there for one night, so we decided to accept it rather than move our luggage. Room was decent enough, but had... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Lubbock.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure that... More 

Plainview, Texas
1 review
3 of 5 stars Reviewed March 15, 2015

We are a family of five and usually pick Residence Inn's simply because they offer the best arrangement for a comfortable stay for our group. We had the Penthouse Suite at this location. We've stayed in the same room at other Residence Inn's and it's been wonderful. The good news first.....the staff is hands-down very good at customer service. EVERY... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to respond to our survey, I have reviewed you comments and have spoken to the staff about the cigarette butts and other issues. I will make sure that this is taking care asap. Please let me know if you would like to speak with me about these issues. Thank you and have a wonderful... More 

Farmington, Utah, United States
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2015 via mobile

I don't know what has happened to this property but it has really declined. My room felt dirty, their was an electrical outlet in the floor with no cover, the chair in the living room was badly worn(see pictures) and the grounds looked horrible. I tried to use the high speed internet as I am platinum elite, it wouldn't work... More 

Was this review helpful? Yes
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team to ensure... More 

Baton Rouge, Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2015

I stayed only one night at this property after the first leg of a long road trip for work. I arrived at the hotel about 10:00 pm. The young lady at the front desk was very friendly and helpful, despite the extremely rude guests in line ahead of me. I was given a room on the second level which was... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Suzie, Thank you for taking the time to take our survey and i am very happy that you had a great stay with us here. We look forward to seeing you again if you happen to pass through Lubbock. Thank you and have wonderful day. More 

Lone Tree, CO
Top Contributor
140 reviews 140 reviews
43 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed March 1, 2015

I kept going up and down on this place. Right off the bat, the keys to the room wouldn't work, forcing me to walk back through the snow to get new ones. No apology for them not working. But the front desk was very friendly and helpful when we needed to stay an extra night because of the ice storm.... More 

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Colin D, General Manager at Residence Inn Lubbock, responded to this review

Thank you for taking the time to complete our survey. I have spoken to my staff about the issues that you had while on property. I am happy that you were able to attend the additional dinner we provided our guest because of the bad weather. I can assure you that the issues you had are of the up most... More 

Alto, New Mexico
Contributor
11 reviews 11 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 17, 2015

I am a platinum member and stay exclusively at Residence Inns when I travel. While we do appreciate their pet policy (as we were travelling with our small dog) the room itself had many issues. Although it had been updated some in the past years listed below are our complaints on the room: Maintenance issues...the oven drawer under the door... More 

Was this review helpful? Yes 1
Colin D, General Manager at Residence Inn Lubbock, responded to this review

Dear Debbie, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Lubbock. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you... More 

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