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La Quinta Inn Lubbock - Downtown Civic Center

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601 Ave Q, Lubbock, TX 79401-2613
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1 room 1 adult
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La Quinta Inn Lubbock - Downtown Civic Center
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254 Reviews from our TripAdvisor Community

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albuquerque, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Ugh! I have stayed at La Quintas in the past, but this was by far the worst LQ experience and worst hotel I have stayed at in many decades. Do yourself a favor and look elsewhere! Even try the other LQ's in the Lubbock area over this one. Did not feel safe or comfortable here.

Review collected in partnership with La Quinta

Helpful?
Thank Anne Z
LQCustomerCare, Guest Relations Manager at La Quinta Inn Lubbock - Downtown Civic Center, responded to this review

Anne, I'm truly sorry that you felt neither safe nor comfortable when staying with us. This is absolutely not something we want to hear from our guests. I am going to forward your comments over to the General Manager, so we can make sure this remains an isolated incident. Sincerely, La Quinta Customer Care Team More 

Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The only reason I picked this hotel was because my dogs were welcome, there was free breakfast and wifi. When you stay at a LaQuinta you have to assume it is not going to be very nice. My assumption was correct. I got maybe 30 minutes sleep for every hour I was in bed due to the loud noises outside,... More 

Helpful?
1 Thank TobiasAugustus
Austin, Texas
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed December 28, 2015

Let me start off by saying that I like La Quintas. I always feel like if I book a La Quinta I will be in a clean safe environment. Checking was quick and painless and the front desk guy was very helpful and helping me secure a taxi to the airport the following morning. We had a 5am flight so... More 

Helpful?
Thank TravelingBobby77
Austin, Texas
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed December 28, 2015

The hotel is a good value, good wifi, good breakfast and comfy bed. However, the rooms are not clean. I am rating this terrible because there were feces on the toilet seat - smudged on the front and urine all over the rim. Clearly it hadn't been cleaned. There were sticky drink rings on most surfaces and the sheets weren't... More 

Review collected in partnership with La Quinta

Helpful?
Thank TravelingBobby77
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 23, 2015

I took my daughter and mother here for a look at Texas Tech. We were abruptly woken up at 9:30 by a loud banging on the door. A man with no marked hotel clothes on was at our door. He said "sorry we will take something off your room" and then ran away. Ten minutes later. A lady slipped a... More 

Review collected in partnership with La Quinta

Helpful?
2 Thank Chandalyn B
1 review
1 of 5 stars Reviewed December 22, 2015

It took 3 rooms before there were fresh clean sheets on both beds. One had crusty stains, one had hair and dirt. In the 3rd room there was food in the refrigerator and microwave. Although the staff seemed to apologize, I should have been refunded for my entire bill.

Review collected in partnership with La Quinta

Helpful?
Thank Larry P
Dallas, Texas
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

This is the first La Quinta built in Lubbock in the 70's. Yes it's older, but it has been undated with new paint, carpet, King-size beds, flat screen TV, etc. The room was clean, comfortable, and roomy. La Quinta motels can be boring, but they are consistent and provide a sanctuary for the weary traveler. During non-peak days, the room... More 

Helpful?
Thank wildbillwww
Midland, Texas
1 review
1 of 5 stars Reviewed December 14, 2015 via mobile

I used to stay at this hotel regularly a few years ago for business purposes and it has definitely gone downhill. We checked in to our room on 12/12/2015 and the bathroom was filthy. It had hair all over the floor and feces on the wall. When I told the front desk, he said he could get us into a... More 

Helpful?
Thank ayoung526
Carlsbad, United States
1 review
1 of 5 stars Reviewed December 9, 2015

Rooms were not cleaned, dirty sheets on beds, spilled stuff on dresser and nightstand. Had to change own sheets when brought... toilet clogged, waited to next day for repairs. Horrible stay....Do Not recommend this hotel!!

Review collected in partnership with La Quinta

Helpful?
Thank Cynthia C
Denison, Texas
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 2, 2015 via mobile

Ok, this is an older hotel. Doors open to the outside, not crazy about that fact. It does appear clean on the surface. Very friendly front desk help. They do have a free breakfast, I will see how that goes.

Helpful?
Thank Vickie M
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