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Clarion Hotel

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3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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1 room 1 adult
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176 Reviews from our TripAdvisor Community

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There are newer reviews for Clarion Hotel
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Monticello, Minnesota
Level Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed February 25, 2013

This is a very nice older Holiday Inn. Great Pool area with ok bar area. They do not have a hot tub. I love hot tubs so that was a bit of a let down. The rooms are very large for a holiday inn of this vintage. Very large clean comfy and well kept. Brick construction seem to help a... More 

Helpful?
Thank ScottyTravels1972
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We thank you for staying with us and for your comments. We truly appreciate wonderful comments like yours and hope to see you again soon. Comments like yours allows us the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to celebrate service and show appreciation to our staff. More 

Marble, Minnesota, United States
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 17, 2013

We had our gang startup week here. The breakfast buffet and the lunches were really nice. And the food was delicious. The accommodations were very roomy and the rooms are huge. Housekeeping was so very nice!!! Loved it here. The beds were so comfortable I had no problem sleeping till the alarm went off.

Helpful?
Thank Ted N
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We thank you for staying with us and for your comments. We truly appreciate such nice comments and hope to see you again soon. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to celebrate service and show appreciation to our... More 

Springfield, Missouri, United States
1 review
3 of 5 stars Reviewed December 27, 2012

We stay every Christmas at this hotel, at least for the last 8 or so years, this is an older hotel but has always been taken care of. During this stay we were upgraded and usually are but this time In in room 143 we found roaches, German roaches, medication and candy that was left behind several pieces of furniture,... More 

Helpful?
Thank James S
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We thank you for staying with us and for your comments. We are deeply sorry that you found some aspects of the Holiday Inn Park Plaza less than satisfactory, but we do in fact have monthly pest control services by EcoLab. The Engineer that visited your room should never have left any kind of spray with you, but instead should... More 

Plano, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 21, 2012

Clean room. All of what we expected it to be. We, like some of the others, were both puzzled as well as disappointed to find that breakfast was not included. We would stay here again, provided the dust stays away or at a minimum.

Helpful?
Thank KaJBorg
Brian Scott A, General Manager at Clarion Hotel, responded to this review

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. More 

Abilene, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 4, 2012

Was not greeted as a Priority Club Member. Wasn not told about breakfast or any of the other things the hotel might offer, There were two people on the front desk on arrival, one was on the phone (personal call) you could tell by the way she was talking, the one that checked me in was not friendly, or informative... More 

Helpful?
1 Thank Debora B
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We thank you for staying with us and for your comments. We are deeply sorry that you found some aspects of the Holiday Inn Park Plaza less than satisfactory. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to target problem... More 

Ruidoso, New Mexico
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed November 26, 2012

First I want to tell why we will never again stay here. I booked our room for 2 queen beds, smoking room for Nov. 21 for one night. My husband and I were traveling for Thanksgiving and we always book our room here for the night. When we arrived from New Mexico, we were tired and looking forward to getting... More 

Helpful?
1 Thank motorcycle15
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We want to apologies for the issues you experienced with your reservation, and let you know we are looking into the situation. I have attempted to contact you by telephone and email, but was unable to reach you. We would like to discuss this situation with you further, so that we might find a solution to what occurred. Again, we... More 

Edmond
Level Contributor
149 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed November 1, 2012

This Holiday Inn follows a theme of some others I've stayed at in recnet months - a large attrium area for weddings and such, with the rooms facing inwards to the attrium. Didn't try the pool, the air temperature seemed too cold for swimming. The exercise room is small; a couple of treadmills, a bike and a stairmaster. Probably the... More 

Helpful?
1 Thank HEF2013
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We thank you for staying with us and for your comments. We are deeply sorry that you found some aspects of the Holiday Inn Park Plaza less than satisfactory. Without comments like yours we would not have the opportunity to improve upon our services, and the feedback we receive from our valued guests, like you, enables us to target problem... More 

1 review
5 of 5 stars Reviewed October 19, 2012

Angela Howard is a great asset for this hotel. The made sure that what we had was great. I will definitely stay here again because of her. Breakfast is the most important part of my day so it was good to get it off to a great start with a great customer experience!

Helpful?
Thank MelissaAtkins
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in the... More 

1 review
5 of 5 stars Reviewed October 19, 2012

We had breakfast at the hotel every morning of our stay! The hostess Angela Howard was great! She always had a smile on her face and remembered who you were and if you drank coffee or not. She is always taking plates up and asking if you are ok! The food was great and if you are wanting a clean... More 

Helpful?
Thank pvalenz
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically in our... More 

Kansas City
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 2, 2012

We had booked rooms for business travel at another hotel - that wouldn't let us check in when we arrived. I called all over Lubbock before finding the Holiday Inn- the desk staff was wonderful, & we were checked in within minutes. They went above and beyond to get my technicians taken care of!

Helpful?
Thank KCJ2012
Brian Scott A, General Manager at Clarion Hotel, responded to this review

We want to thank you for your wonderful comments about your experience with us here at the Holiday Inn Park Plaza. It is always wonderful to hear how our efforts are effecting our guests and how they feel about our services. We are very excited that you enjoyed your stay and the services provided by our staff, specifically at the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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