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All 56 Lubbock hotels

Clarion Hotel

3.0 of 5 Hotel   |   3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
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Clarion Hotel
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Ranked #32 of 56 Hotels in Lubbock
A recent review
3 of 5 stars Reviewed August 24, 2011
energydude Carmel, Indiana
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140 reviews from our community

Traveler rating
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    27
    23
    21
See reviews for
47
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Clarion Hotel
See the most recent reviews
Carmel, Indiana
Top Contributor
110 reviews 110 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 24, 2011

Like most of the holidomes this facility isgetting a little worn around the edges. I travel mostly for business and usualy just want a clean comfortable room. The bed was comfortable and while I did not have a recliner the couch served ok. Room service was quick and the steak was ok. I did not check out the pool or... More 

Was this review helpful? Yes
KacieSinclairFOM, Front Office Manager at Clarion Hotel, responded to this review

Thank you for taking the time to write a review on the Holiday Inn Park Plaza. We appreciate your business and look forward to serving you again in the future. Any feedback from guests is extremely appreciated, and your notes will be used to better train our staff and help us to improve our services. If I can be of... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2011

I fly into Lubbock frequently and have started staying here because the room is always clean and the staff is friendly. The price is consistently lower than comparable hotels which keeps my company happy.

Was this review helpful? Yes 1
KacieSinclairFOM, Front Office Manager at Clarion Hotel, responded to this review

Thank you so much for your review on the Holiday Inn Park Plaza! We enjoy your business and look forward to serving you in the future! We really appreciate the time guests take to fill out reviews and give us feedback! We continually use this information to better train our staff! I am thrilled to see how much you enjoy... More 

Spokane, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2011

The room was clean and the location was perfect! The staff was friendly and offered to help me with my bags to my room (disabled vet).

Was this review helpful? Yes 1
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to write a review on the Holiday Inn Park Plaza. We appreciate your business and look forward to serving you again in the future. If I can be of any assistance in the future please do not hesitate to call. Sincerely, Kristin Murray More 

Austin
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2011

The HI Express on 45th screwed up the reservations. We went to this one hoping for a room and they were delightful. Clean and nice and roomy.

Was this review helpful? Yes 2
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to share your recent stay. We appreciate your business and if you need anything please do not hesitate to contact me. Sincerely, Kristin Murray More 

Jacksonville, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2011

My daughter and I were the guests of the hotel manager. We were treated very well by all the staff and the location is excellent.

Was this review helpful? Yes 1
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for your kind words. We appreciate your business and look forward to seeing you again. Sincerely, Kristin Murray More 

Houston, TX
Top Contributor
88 reviews 88 reviews
82 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 27, 2010

We happened to be tired of driving when we got to Lubbock so called Hotwire and got the Holiday Inn Park Plaza for a very good rate so as far as value to us, it was great. This however is an absolutely HUGE hotel. I guess because I booked through Hotwire, they gave me a room at the back of... More 

Was this review helpful? Yes 2
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to complete a Trip Advisor survey. We appreciate your feedback. We look forward to the opportunity to serve you again. Sincerely, Kristin Murray More 

1 review
1 of 5 stars Reviewed September 20, 2010

Took bath after hot day, no hot water Tepid, and no water pressure. Same thing in the morning, Overpriced for the Tech game.

Was this review helpful? Yes
KristinMurray, Manager at Clarion Hotel, responded to this review

Dear Guest, I would like to apologize for the problems you encountered during your stay. I have made maintenance aware of the problems so we can get them corrected. I appreciate you taking the time to make me aware of the issues. Sincerely, Kristin Murray More 

Lubbock
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2010

We rented two rooms for a birthday party for our daughter. The desk clerk who checked us in was very friendly and helpful. She got us two ajoining rooms - which we needed so we could be close enough to the party without being "at" the party. The rooms were spacious, clean and easy to access. We received a great... More 

Was this review helpful? Yes 1
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to complete a Trip Advisor survey. We appreciate your feedback. I am pleased that your stay was enjoyable. We look forward to the opportunity to serve you again. Sincerely, Kristin Murray More 

austin
Top Contributor
56 reviews 56 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed August 15, 2010

Arrived at 11pm and left at 8am so we were there for a very short time but there were many positives. Check in/check out was smooth. The room was BIG, the bed was comfortable and room quiet, the towels were thick and soft and the shower head was a nice big rain head with good water pressure. Only negative was... More 

Was this review helpful? Yes 1
KristinMurray, General Manager at Clarion Hotel, responded to this review

Thank you for taking the time to complete a Trip Advisor survey. We appreciate your feedback. I am pleased that your stay was enjoyable. I apologize that you felt the hotel did not trust you as a guest. We look forward to the opportunity to serve you again. Sincerely, Kristin Murray More 

Greenville, North Carolina
Top Contributor
61 reviews 61 reviews
11 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 12, 2010

POSITIVES: When we got there we had a nice surprize, they had a pretty cool large atrium, not like what you normally see at a Holiday Inn. It was clearly a fancy hotel at some point the past, with nice landscapping inside the atrium (several live trees and bushes) and a pool (although a unremarkable pool, the atmosphere was awesome).... More 

Was this review helpful? Yes
KristinMurray, Manager at Clarion Hotel, responded to this review

Thank you for taking the time to write a review. We appreciate your feedback. You will be happy to know that we are still in the process of updating the hotel and hope to have new tv’s by the end of the year. We look forward to serving you again. Sincerely, Kristin Murray More 

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Additional Information about Clarion Hotel

Address: 3201 South Loop 289, Lubbock, TX 79423 (Formerly Holiday Inn Lubbock Park Plaza)
Phone Number:
Location: United States > Texas > Lubbock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn

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